WSUS: One Cantankerous Client....

[Tone-man 123]

Hi:
All my clients show as reporting except one: a laptop.
It's last report date was about a month ago.

The client diag tool run on that client shows:

WSUS Client Diagnostics Tool

Checking Machine State
Checking for admin rights to run tool . . . . . . . . . PASS
Automatic Updates Service is running. . . . . . . . . . PASS
Background Intelligent Transfer Service is running. . . PASS
Wuaueng.dll version 5.4.3790.5512 . . . . . . . . . . . PASS
This version is WSUS 2.0

Checking AU Settings
AU Option is 4: Scheduled Install . . . . . . . . . . . PASS
Option is from Policy settings

Checking Proxy Configuration
Checking for winhttp local machine Proxy settings . . . PASS
Winhttp local machine access type
<Direct Connection>
Winhttp local machine Proxy. . . . . . . . . . NONE
Winhttp local machine ProxyBypass. . . . . . . NONE
Checking User IE Proxy settings . . . . . . . . . . . . PASS
User IE Proxy. . . . . . . . . . . . . . . . . NONE
User IE ProxyByPass. . . . . . . . . . . . . . NONE
User IE AutoConfig URL Proxy . . . . . . . . . NONE
User IE AutoDetect
AutoDetect not in use

Checking Connection to WSUS/SUS Server
WUServer = http://10.119.1.11:8530
WUStatusServer = http://10.119.1.11:8530
UseWuServer is enabled. . . . . . . . . . . . . . . . . PASS
Connection to server. . . . . . . . . . . . . . . . . . PASS

WinHttpDownloadFileToMemory(szURLDest, NULL, 0, NULL, NULL, NULL,
&downloadBuffe
r) failed with hr=0x80190194

The requested URL does not exist on the server.

Ideas?

Thanks,

Tony

[Lawrence Garvin [MVP]]

"Tone-man 123" <Tonem...@discussions.microsoft.com> wrote in message
news:4EFC413E-7E6D-4635...@microsoft.com...

> Hi:
> All my clients show as reporting except one: a laptop.
> It's last report date was about a month ago.
>
> The client diag tool run on that client shows:

> Wuaueng.dll version 5.4.3790.5512 . . . . . . . . . . . PASS

> This version is WSUS 2.0

This build of the WUAgent is the build that ships with Windows XP Service
Pack 3...

> Checking Connection to WSUS/SUS Server
> WUServer = http://10.119.1.11:8530
> WUStatusServer = http://10.119.1.11:8530
> UseWuServer is enabled. . . . . . . . . . . . . . . . . PASS
> Connection to server. . . . . . . . . . . . . . . . . . PASS
>
> WinHttpDownloadFileToMemory(szURLDest, NULL, 0, NULL, NULL, NULL,
> &downloadBuffer) failed with hr=0x80190194

and the CDT is not finding a 'selfupdate' folder at the assigned WSUS Server
on the Default Web Site.

This may also be combined with 0x80004002 errors recorded in the client's
WindowsUpdate.LOG.

Given these factors, the most likely issue at work here is a known issue
caused when XP SP3 is applied directly to a virgin installation of a
downlevel XP (RTM, SP1, SP2), and is discussed in KB986708:
http://support.microsoft.com/kb/956708

The remediation is to reregister the WUAgent DLLs:
REGSVR32 WUPS2.DLL /S <<<<==== this is the specific DLL that is
unregistered after installing SP3
REGSVR32 WUPS.DLL /S
REGSVR32 WUAUENG.DLL /S
REGSVR32 WUAPI.DLL /S
REGSVR32 WUCLTUX.DLL /S
REGSVR32 WUWEBV.DLL /S
REGSVR32 JSCRIPT.DLL /S
REGSVR32 MSXML3.DLL /S

Or to browse to WU/MU and install the latest WUAgent (v7.2.6001.788)

Or to download and install WindowsUpdateAgent30-x86.exe, which will also
update the WUAgent to the v7.2 agent.

--
Lawrence Garvin, M.S., MCITP:EA, MCDBA
Principal/CTO, Onsite Technology Solutions, Houston, Texas
Microsoft MVP - Software Distribution (2005-2009)

MS WSUS Website: http://www.microsoft.com/wsus
My MVP Profile: http://mvp.support.microsoft.com/profile/Lawrence.Garvin