Queues Filling and Error 929 - Help
Siv
I have started getting warnings "A large number of messages are pending in
the e-mail server send queue ..." in the Server Performance report. When I
check the application log on the server there are a load of warnings:
Event Type: Error
Event Source: MSExchangeTransport
Event Category: Routing Engine/Service
Event ID: 929
Date: 23/09/2007
Time: 12:25:20
User: N/A
Computer: SERVER02
Description:
Failed in reading Connector's DS Info Process Id: 6444 Process location:
C:\WINDOWS\system32\inetsrv\inetinfo.exe ConnectorDN: CN=SmallBusiness SMTP
connector,CN=Connections,CN=first routing group,CN=Routing Groups,CN=first
administrative group,CN=Administrative Groups,CN=CWCLTD,CN=Microsoft
Exchange,CN=Services,CN=Configuration,DC=completeweedcontrol,DC=local
Hr:80040920 Attribute:[]
After trolling a number of KB Articles, the nearest one I can find seems to
involve using ADSI Edit. I tried to follow the article (kb907969) but I
seem to be seeing different things to what is mentioned in the article.
After the stern warning that things may go belly up if you get it wrong I
decided to ask here if anyone knows the correct procedure.
If I understand the error it is the "SmallBusiness SMTP connector" that is
having permissions problems, when I start the process numbered 1 to 17 in
the KB Article the first step is to "Identify the hierarchical list of
objects in which there is an access problem.". Are the objects the things
after the "CN=" items or are they the top level item "inetinfo.exe" I am
definitely confused??
Any help greatly appreciated.
Siv
Teneo
First thing to start is to have a look in the queues... can you see what /
where emails are all about ?
"Siv" <g...@removethistextsivill.com> wrote in message
news:%23jIs7Xe$HHA....@TK2MSFTNGP06.phx.gbl...
Siv
Most of the stuff that is queued up is from the postmaster returning spam
emails as they do not relate to real accounts on the server. This makes me
think it may be something to do with the "administrator" account as that is
what is used to return mails from the postmaster.
I'll have a look!
Cheers,
Siv
"Teneo" <n...@here.com> wrote in message
news:erK06qf$HHA....@TK2MSFTNGP02.phx.gbl...
Siv
associated with it? I added one using the Active Directory Users and
Computers tool (Exchange Tasks). After creating that I right clicked the
account in the SBS users and it did have an account though the mailbox
permissions looked different as the only one added by the Exchange Tasks was
the "Self" user or group. I decided to add all the additional groups and
their permissions.
I left the machine for a couple of hours and then went back in and I am
still getting the following:
Event Type: Error
Event Source: MSExchangeTransport
Event Category: Routing Engine/Service
Event ID: 929
Date: 23/09/2007
Time: 21:25:19
User: N/A
Computer: SERVER02
Description:
Failed in reading Connector's DS Info Process Id: 6444 Process location:
C:\WINDOWS\system32\inetsrv\inetinfo.exe ConnectorDN: CN=SmallBusiness SMTP
connector,CN=Connections,CN=first routing group,CN=Routing Groups,CN=first
administrative group,CN=Administrative Groups,CN=CWCLTD,CN=Microsoft
Exchange,CN=Services,CN=Configuration,DC=completeweedcontrol,DC=local
Hr:80040920 Attribute:[]
So it does look like I need to mess with ADSI Edit again!
Any further help much appreciated!
"Siv" <g...@removethistextsivill.com> wrote in message
news:ejiAOcg$HHA...@TK2MSFTNGP02.phx.gbl...
Manfred Zhuang [MSFT]
Thank you for posting here.
From your post, I understand that in server performance report, it said
that a large number of messages are pending in the e-mail server send
queue. In event log, you found error 929 was encountered. After trying
several steps, the error 929 persists.
In answer to your question to 'Identify the hierarchical list of objects in
which there is an access problem.'
The objects for your issue should be:
CN=SmallBusiness SMTP connector
CN=Connections
CN=first routing group
CN=Routing Groups
CN=first administrative group
CN=Administrative Groups
CN=CWCLTD
CN=Microsoft Exchange
CN=Services,
Based on my research, event 929 can occur when the Exchange Server is
unable to read the specified attribute from Active Directory. There could
be several causes for this problem, such as permission reasons. Please try
the following suggestions to see if they help:
Suggestion 1: Re-running CEICW on SBS server:
=============================
Let's re-run CEICW to reset the network configuration. Please refer to
following article to do this.
How to configure Internet access in Windows Small Business Server 2003
http://support.microsoft.com/kb/825763/en-us
If the issue persists, please open Exchange System Manager, click
Connectors, delete all the SMTP connectors and re-run CEICW again to
configure email function.
If it still does not work, let's move on:
1. This event may also occur if the SMTP Connector (shown in the event
error; it is SmallBusiness SMTP connector in your case) did not have a
Local Bridgehead specified. Please go to Exchange System
Manager-->Connectors and open the Properties of SmallBusiness SMTP
connector. On the General tab, specify an SMTP Virtual Server as the Local
Bridgehead, and after this, restart the SMTP Virtual server. (Right click
the SMTP virtual server name in servers-->YourServerName-->Protocols-->SMTP
and click Stop. Then restart it.)
2. If this issue persists, use the Active Directory Services Interfaces
Editor (ADSIEdit) to verify the permissions on the objects that are
reported in the Description field of event ID 929. I understand that the
steps in the KB article caused some confusion. I have modified the steps
for you according to your description:
(1) On the SBS server, run adsiedit.msc, and press ENTER. (Ensure Windows
Server Support Tools has been installed on SBS server)
(2) Expand Configuration-->CN=Configuration,DC=
completeweedcontrol,DC=local.
(3) Right-click CN=Services, and then click Properties.
(4) On the Security tab, click Advanced.
(5) Verify that the "Allow inheritable permissions from the parent to
propagate to this object and all child objects. Include these with entries
explicitly defined here" check box is selected. If not, click to select it.
(6) Repeat steps 4 to 5 for the following objects:
CN=Services
CN=Microsoft Exchange
CN=CWCLTD
CN=Administrative Groups
CN=first administrative group
CN=Routing Groups
CN=first routing group
CN=Connections
CN=SmallBusiness SMTP connector
(7) Run services.msc, restart the Simple Mail Transfer Protocol (SMTP)
service and the Microsoft Exchange Routing Engine service.
3. If this issue persists, please help me collect the following information:
(1) Was there any Exchange server 5.5 existed in your organization before?
(2) Please run the Winroute.exe tool on the Exchange Server 2003 to check
the link state information in the entire organization. After this, save it
as an .rte file and send it to me at v-mz...@microsoft.com so that I can
get a more concrete idea.
For more information about how to use WinRoute, please refer to the
following Microsoft KB article:
How to use the WinRoute tool
http://support.microsoft.com/?id=281382
(3) Please also help me collect the Exchange Information by Exchange Server
Best Practices Analyzer tool (ExBPA) for further analysis. Please visit the
following link download ExBPA and install it on your Exchange Server:
http://www.microsoft.com/downloads/details.aspx?familyid=dbab201f-4bee-4943-
ac22-e2ddbd258df3&displaylang=en
When you start this tool it first tries to connect to the Internet to check
for updates. After the check, you can choose "select options for a new
scan" to initialize the process, then follow the steps to have a "Heath
Check". At last, after completing the scanning, click "Export report" to
save the report as XML file, then send the file to me for further research:
v-mz...@microsoft.com.
More info about ExBPA here:
http://www.msexchange.org/tutorials/Optimizing-Exchange-Server-2003-Deployme
nt-Best-Practice-Analyzer-2.html
(4) Please download the MPS Report tool from the following link and run it
on the SBS server, then send the generated CAB file to my mailbox
v-mz...@microsoft.com for further investigation so that we can find what
the root cause is:
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_Exchange.EXE
For your information:
http://www.microsoft.com/downloads/details.aspx?FamilyId=CEBF3C7C-7CA5-408F-
88B7-F9C79B7306C0&displaylang=en
Please try the above steps at your earliest convenience. If you have any
concern, please feel free to let me know.
Best regards,
Manfred Zhuang(MSFT)
Microsoft Online Newsgroup Support
Get Secure! - www.microsoft.com/security
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--------------------
| From: "Siv" <g...@removethistextsivill.com>
| References: <#jIs7Xe$HHA....@TK2MSFTNGP06.phx.gbl>
<erK06qf$HHA....@TK2MSFTNGP02.phx.gbl>
<ejiAOcg$HHA...@TK2MSFTNGP02.phx.gbl>
| Subject: Re: Queues Filling and Error 929 - Help
| Date: Sun, 23 Sep 2007 21:40:22 +0100
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Siv
Thanks for your reply. I have started working through the process you have
outlined and re-run the CEICW. I checked the application event log after
running it and the last reported 929 error was at 15:25 UK time. I then
checked the SMTP Queues and where previously there have been multiple
connectors with queued mails it was clear. This looks pretty promising.
I'll check back in later to the server and see if there have been any more
929 errors and report back to the group one way or another.
Thanks again for your help.
Siv
"Manfred Zhuang [MSFT]" <v-mz...@online.microsoft.com> wrote in message
news:aQV0UI2$HHA....@TK2MSFTNGHUB02.phx.gbl...
Siv
I have checked in again at 11:30PM UK time and there are no more warnings in
the Event Viewer since the one at 3:25PM so your first step in the process
has sorted the problem out. Also there are only the standard queues showing
for the server no other SMTP Queues with returned messages.
Many thanks for your assistance.
"Manfred Zhuang [MSFT]" <v-mz...@online.microsoft.com> wrote in message
news:aQV0UI2$HHA....@TK2MSFTNGHUB02.phx.gbl...
Manfred Zhuang [MSFT]
Appreciate your update and response. I am glad to hear that the problem has
been fixed.
I'd like to make a summary for this thread:
Issue:
======
Event ID: 929
Event Source: MSExchangeTransport
"A large number of messages are pending in the e-mail server send queue"
Cause:
=====
Permission settings of some objects are incorrect
Resolution:
=======
Re-run CEICW to recreate SmallBusiness SMTP connector
If you have any other questions or concerns, please do not hesitate to
contact us. It is always our pleasure to be of assistance.
Have a nice day!
Get Secure! - www.microsoft.com/security
<#aEh6Hi$HHA...@TK2MSFTNGP05.phx.gbl>
<aQV0UI2$HHA....@TK2MSFTNGHUB02.phx.gbl>
| Subject: Re: Queues Filling and Error 929 - Help
| Date: Tue, 25 Sep 2007 23:34:17 +0100
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Siv
I have checked again tonight and all 929 errors are gone!
Thanks this sorted the problem.
Siv
"Manfred Zhuang [MSFT]" <v-mz...@online.microsoft.com> wrote in message
news:aQV0UI2$HHA....@TK2MSFTNGHUB02.phx.gbl...
Manfred Zhuang [MSFT]
Thanks for the update.
It's my pleasure.
Best regards,
Get Secure! - www.microsoft.com/security
<#aEh6Hi$HHA...@TK2MSFTNGP05.phx.gbl>
<aQV0UI2$HHA....@TK2MSFTNGHUB02.phx.gbl>
| Subject: Re: Queues Filling and Error 929 - Help
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