Local printer does not forward on RWW

[mb...@jratsecurity.com]

Hello,

I have a client which can sucessfully connect to RWW and his client
machine from home. He has ticked the optional connection credential
allowing him to print locally from the remote computer, however the
printer never appears at the other end.

I have heard of 2 causes of this problem:

1) The local print driver needs to be installed on the remote machine
(is this true?).
2) The local printer port does not begin with LTP or USB. A regedit is
therefore required on the local machine to forward this port
correctly.

Anybody had any experience with this? Any pointers most appreciated.

Regards,

Matt

[Lanwench [MVP - Exchange]]

mb...@jratsecurity.com wrote:
> Hello,
>
> I have a client which can sucessfully connect to RWW and his client
> machine from home. He has ticked the optional connection credential
> allowing him to print locally from the remote computer, however the
> printer never appears at the other end.

Is this a consumer all-in-one/multifunction device? Those are very difficult
to work with, generally. I don't recommend it.

>
> I have heard of 2 causes of this problem:
>
> 1) The local print driver needs to be installed on the remote machine
> (is this true?).

Sometimes, yes. Check the event logs on the work computer - you should see
printer redirection errors in the Terminal Services events (app log, I
think). If this printer has a WinXP driver available for download (only a
driver, mind you....not a huge software "printing suite" installation) you
can try it by setting up a dummy printer on LPT1. Name it something obvious
(DONOTUSE) or something. You can delete it after the redirection works once.

> 2) The local printer port does not begin with LTP or USB. A regedit is
> therefore required on the local machine to forward this port
> correctly.

Sometimes, yes. See

Printers That Use Ports That Do Not Begin With COM, LPT, or USB Are Not
Redirected in a Remote Desktop or Terminal Services Session
http://support.microsoft.com/?scid=kb;en-us;302361

>
> Anybody had any experience with this? Any pointers most appreciated.
>
> Regards,
>
>
> Matt

Check out http://www.sessioncomputing.com/printing.htm for some useful help.

Printers That Use Ports That Do Not Begin With COM, LPT, or USB Are Not
Redirected in a Remote Desktop or Terminal Services Session
http://support.microsoft.com/?scid=kb;en-us;302361

[Terence Liu [MSFT]]

Hello Matt,

Thank you for posting here.

According to your description, I understand that you cannot redirect the
local printer to Terminal server thru RWW. If I have misunderstood the
problem, please don't hesitate to let me know.

First, the 2 causes you listed is right. We have to install the local
printer driver on remote machine. And the printer's port does not begin
with COM/LPT/USB is correct. Please refer to the following KB:

Printers That Use Ports That Do Not Begin With COM, LPT, or USB Are Not
Redirected in a Remote Desktop or Terminal Services Session

http://support.microsoft.com/kb/302361

Please check your system thru the 2 causes.

If the issue persists, I suggest we try the following steps to see if we
can resolve this issue:

1. Make sure that the printer is in the Windows HCL list for both your
local and remote host computers. You could check the HCL at

http://www.microsoft.com/HCL

2. In the RWW go to connect to server/ connect to my computer at
work>>optional setting>> make sure the option "Enable documents on the
remote computer to be printed on a local printer" is ticked

3. In the Terminal Services Configuration Administrative Tool (tscc.msc) ->
Connections -> RDP-Tcp -> Properties, Windows Printer Mapping must not be
disabled, and connect client printers at logon should be enabled.

4. In the local and remote, Services Administrative Tool (services.msc),
the Print Spooler Service must have a status of "Started".

Here is more information about this issue. I want to introduce the
following utility to you.

Terminal Server Printer Driver Redirection Wizard v.1.0.80

This tool will examine a remote or local Terminal Server and determine
whether or not printer redirection has failed. For each printer driver that
failed redirection, the tool will prompt the user to select an installed
driver to create a new NTPrintSubs.inf file.

Download link
http://download.microsoft.com/download/9/f/2/9f237742-e057-4e00-a0d5-62de2eb
f9fbd/TSPDRW_Package.exe

For more information regarding this feature, you can take a look at the
following KB articles:

818758 White Paper: Terminal Services and Printing
http://support.microsoft.com/?id=818758

For your reference:

294429 Printer Redirection Architecture in Windows Server Terminal Services
http://support.microsoft.com/?id=294429

262102 Redirecting the Printing for MS-DOS-Based Programs on Windows 2000

243552 How To Manually Add a Redirected Client Printer Using Terminal
Services
http://support.microsoft.com/?id=243552

If we cannot resolve the issue after we perform the above steps, please
kindly help me collect some information for further investigation:

1. Save the application event log and system event log as evt files on the
remote machine and send to my mailbox: v-te...@microsoft.com

2. Save the application event log and system event log as evt files on the
local machine and send to my mailbox: v-te...@microsoft.com

3. Please try to install another printer from different manufacturer in
local, does this issue happen again?

4. Can you reproduce this issue on all RWW clients?

Hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu(MSFT)

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--------------------
| From: mb...@jratsecurity.com
| Newsgroups: microsoft.public.windows.server.sbs
| Subject: Local printer does not forward on RWW
| Date: Tue, 24 Jul 2007 06:22:14 -0700
| Organization: http://groups.google.com
| Lines: 22
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|
| Hello,
|
| I have a client which can sucessfully connect to RWW and his client
| machine from home. He has ticked the optional connection credential
| allowing him to print locally from the remote computer, however the
| printer never appears at the other end.
|

| I have heard of 2 causes of this problem:
|
| 1) The local print driver needs to be installed on the remote machine
| (is this true?).

| 2) The local printer port does not begin with LTP or USB. A regedit is
| therefore required on the local machine to forward this port
| correctly.
|