SBS 2003 SP1 installation seems to be stuck in loop

Adam

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May 29, 2005, 8:45:27 AM5/29/05

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Hi Everyone

I'm most of the way installing SP1for SBS 2003, and I am starting to get a
bit worried.

I read all the instructions on both the MS website and on smallbizserver.net
(many thanks to Mariette & Marina for putting such helpful documents
together), downloaded all 5 installation files, and set to it. Everything
seemed to be going well with the first 4 installations, but the problems
started with the SBS installation.

It started to install, and then after a few minutes it gave me an error
message first telling me that I had to have a network connection and then
that the installation hadn't completed successfully and I would have to run
it again. Well, as per the instructions on smallbizserver.net I had
unplugged my network cable after disabling the antivirus software, so I
figured that the SBS SP1 setup didn't like that and plugged the cable back
in. On running the SBS SP1 installation again I got the screen saying
'Please wait while setup inspects your current configuration and updates
your files', which took about 20 minutes for the progress bar to get to the
end. Once it had finished, it went back to the beginning. It's done this
about 4 or 5 times now.

Is this normal? If not, has it got stuck in a loop? If so, what can I do to
recover?

Many thanks

Adam

Mariette Knap [SBS MVP]

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May 29, 2005, 9:57:40 AM5/29/05

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In news:4299b96c$0$566$ed26...@ptn-nntp-reader03.plus.net,
Adam <nos...@nospam.com> wrote:

Which cable did you unplug?
--
Mariėtte Knap
Microsoft SBS-MVP
One of the Magical M&M's
www.smallbizserver.net
Take part in SBS forum:
http://www.smallbizserver.net/Default.aspx?tabid=53

Adam

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May 29, 2005, 10:33:48 AM5/29/05

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"Mariette Knap [SBS MVP]" <mari...@smallbizserver.local> wrote in message
news:ewrSiZFZ...@TK2MSFTNGP14.phx.gbl...

> In news:4299b96c$0$566$ed26...@ptn-nntp-reader03.plus.net,
> Adam <nos...@nospam.com> wrote:
>
>> It started to install, and then after a few minutes it gave me an
>> error message first telling me that I had to have a network
>> connection and then that the installation hadn't completed
>> successfully and I would have to run it again. Well, as per the
>> instructions on smallbizserver.net I had unplugged my network cable
>> after disabling the antivirus software, so I figured that the SBS SP1
>> setup didn't like that and plugged the cable back in. On running the
>> SBS SP1 installation again I got the screen saying 'Please wait while
>> setup inspects your current configuration and updates your files',
>> which took about 20 minutes for the progress bar to get to the end.
>> Once it had finished, it went back to the beginning. It's done this
>> about 4 or 5 times now.
>
> Which cable did you unplug?
> --

I only have the one network cable on my server. It is an ordinary ethernet
cable which connects to a network which has a router and all the other
computers also attached to it. I unplugged the cable from the wall, leaving
a dangling network cable attached to the server.

SBS SP1 been looping through the install process for about 3 hours now, so
I'm pretty sure that something has gone horribly wrong.

Adam

Mariette Knap [SBS MVP]

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May 29, 2005, 10:39:47 AM5/29/05

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In news:4299d2d2$0$53123$ed26...@ptn-nntp-reader01.plus.net,
Adam <nos...@nospam.com> wrote:

> SBS SP1 been looping through the install process for about 3 hours
> now, so I'm pretty sure that something has gone horribly wrong.

OK, put the cable back in. This is not we meant with a one Nic setup. Just
disable internet access on your router and rerun setup.

Sorry, I will update our document on this issue

--
Mariëtte Knap

Adam

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May 29, 2005, 11:11:20 AM5/29/05

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"Mariette Knap [SBS MVP]" <mari...@smallbizserver.local> wrote in message

news:udPkExFZ...@TK2MSFTNGP15.phx.gbl...

> In news:4299d2d2$0$53123$ed26...@ptn-nntp-reader01.plus.net,
> Adam <nos...@nospam.com> wrote:
>
>> SBS SP1 been looping through the install process for about 3 hours
>> now, so I'm pretty sure that something has gone horribly wrong.
>
> OK, put the cable back in. This is not we meant with a one Nic setup. Just
> disable internet access on your router and rerun setup.

Many thanks, Mariette.

I already put the cable back in before my current attempt to re-run setup.
It has been doing its looping with the cable in all the time. The internet
router has been switched on all that time: does that make a difference, or
was that just to protect me from nasties while my antivirus is disabled?

Presumably I am going to have to do something fairly drastic to stop the
setup looping at this stage, such as stopping it with Task Manager (if it
will let me) or switching off the power. Or is there anything else I can do?
Should I try running setup again once I have got out of the current one? And
what do I do if it just starts looping again?

This is all getting a bit worrying.

Adam

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May 29, 2005, 11:25:46 AM5/29/05

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"Adam" <nos...@nospam.com> wrote in message
news:4299dba6$0$41040$ed26...@ptn-nntp-reader01.plus.net...

>
>
> Presumably I am going to have to do something fairly drastic to stop the
> setup looping at this stage, such as stopping it with Task Manager (if it
> will let me) or switching off the power. Or is there anything else I can
> do? Should I try running setup again once I have got out of the current
> one? And what do I do if it just starts looping again?
>
> This is all getting a bit worrying.
>
> Adam
>

OK, we have a new development. After looping for about 4 hours, it finally
got bored and decided to stop. It gave me an error message telling me that
it had 'encountered an error' and asked me if I wanted to view the log for
more information. The log didn't contain any error messages, it just told me
that everything had been installed successfully.

The computer has now restarted and appears to be OK. The question is, how
can I tell whether I installed the update successfully or not?

Many thanks

Adam

Mariette Knap [SBS MVP]

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May 29, 2005, 11:32:38 AM5/29/05

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In news:4299dba6$0$41040$ed26...@ptn-nntp-reader01.plus.net,
Adam <nos...@nospam.com> wrote:

> Presumably I am going to have to do something fairly drastic to stop
> the setup looping at this stage, such as stopping it with Task
> Manager (if it will let me) or switching off the power. Or is there
> anything else I can do? Should I try running setup again once I have
> got out of the current one? And what do I do if it just starts
> looping again?

Be sure you have a backup! Yes, kill the process and reboot the server. If
disaster strikes and you can't boot you need to do a disaster restore but I
do not expect this to happen.

Mariette Knap [SBS MVP]

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May 29, 2005, 12:22:00 PM5/29/05

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In news:4299df0a$0$42915$ed26...@ptn-nntp-reader01.plus.net,
Adam <nos...@nospam.com> wrote:

> OK, we have a new development. After looping for about 4 hours, it
> finally got bored and decided to stop. It gave me an error message
> telling me that it had 'encountered an error' and asked me if I
> wanted to view the log for more information. The log didn't contain
> any error messages, it just told me that everything had been
> installed successfully.
> The computer has now restarted and appears to be OK. The question is,
> how can I tell whether I installed the update successfully or not?

There is something wrong. Please have a look at all log files in:

C:\Program Files\Microsoft Integration\Windows Small Business Server
2003\Logs

and report back what you have found. Please, post only the part with errors
and the name of the log file.

Adam

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May 29, 2005, 12:45:32 PM5/29/05

to

"Mariette Knap [SBS MVP]" <mari...@smallbizserver.local> wrote in message

news:eFI%23LqGZF...@TK2MSFTNGP15.phx.gbl...
> In news:4299df0a$0$42915$ed26...@ptn-nntp-reader01.plus.net,

>
> There is something wrong. Please have a look at all log files in:
>
> C:\Program Files\Microsoft Integration\Windows Small Business Server
> 2003\Logs
>
> and report back what you have found. Please, post only the part with
> errors and the name of the log file.
>
> --

Many thanks, Mariėtte

I found this in the file 'errorlog.txt' in the location you specified:

[05/29/05,11:29:03] Microsoft Integration: [2]
ISetupDataFile::GetPropertyValue() failed for account information in
ISetupManager::LoadPersistantComponentData(): filename =
d:\84ee661918c57e39177f7c5840\CD1\Setup\I386\unattend.ini, component ID =
{829300FF-C155-11D2-92EF-00C04F79F1A8}\{DC3074B0-7DE8-43C5-B907-E9100CB5FFF2},
property name = (null)
[05/29/05,11:29:04] Microsoft Integration: [2]
ISetupDataFile::GetPropertyValue() failed for account information in
ISetupManager::LoadPersistantComponentData(): filename =
d:\84ee661918c57e39177f7c5840\CD1\Setup\I386\unattend.ini, component ID =
{829300FF-C155-11D2-92EF-00C04F79F1A8}\{F333D98A-C152-11D2-92EF-00C04F79F1A8},
property name = (null)
[05/29/05,11:29:04] setup.exe: [2] ISetupManager::AddGlobalCustomProperty
failed in ISetupManager::LoadPersistantData()
({c248d3e3-632d-4435-888a-83035c144737})
[05/29/05,11:29:07] Licensing: [2] Copying pidgen2.dll failed (error = 2).
Check your %system32% directory. Paths=(src="C:\Documents and
Settings\Administrator\Local Settings\Temp\SIT30810.tmp\pidgen2.dll",
dest="C:\WINDOWS\system32\pidgen2.dll")
[05/29/05,11:29:07] Licensing: [2] Copying sbsmor.chm failed (error = 5).
Check for the file in %winroot%\help directory.
[05/29/05,11:29:07] Licensing: [2] Copying sbslic.chm failed (error = 5).
Check for the file in %winroot%\help directory.
[05/29/05,11:29:07] Licensing: [2] Copying sbsart.chm failed (error = 5).
Check for the file in %winroot%\help directory.
[05/29/05,11:29:07] Licensing: [2] Copying sbsshared.chm failed (error = 5).
Check for the file in %winroot%\help directory.
[05/29/05,11:29:12] Licensing: [2] FindLinkByTarget failed to find the
licensing link with error [-2147024894].
[05/29/05,11:29:12] Licensing: [2] UpdateLinkPath failed to update the
licensing link with error [-2147024893].
[05/29/05,11:29:22] Server Configuration: [2] Admin: Couldn't get group
container for [LDAP://CN=Internet Users,OU=Security
Groups,OU=MyBusiness,DC=dianthus,DC=local]
[05/29/05,11:29:22] Server Configuration: [2] Admin: Couldn't get group
container for [LDAP://CN=Internet Users,OU=Security
Groups,OU=MyBusiness,DC=dianthus,DC=local]
[05/29/05,11:29:22] Server Configuration: [2] Admin: Couldn't get group
container for [LDAP://CN=Internet Users,OU=Security
Groups,OU=MyBusiness,DC=dianthus,DC=local]
[05/29/05,11:29:22] Server Configuration: [2] Admin: Couldn't get group
container for [LDAP://CN=Internet Users,OU=Security
Groups,OU=MyBusiness,DC=dianthus,DC=local]
[05/29/05,11:31:10] Intranet: [2]
CClientX::BIsSharepointSQLInstanceInstalled - Unable to start
MSSQL$Sharepoint service hr= 0x80070424.
[05/29/05,16:03:29] CD Info Manager: [2] ISetupSDB::GetCDInfo() failed in
CCDInfoManager::Initialize()
[05/29/05,16:03:29] Microsoft Integration: [2]
ISetupComponent::Pre/Post/Install() exception caught in
ISetupManager::InstallManagerHelper() for [Intranet]
[05/29/05,16:03:29] setup.exe: [2] RunInstallLists() : Running the Installs,
an exception has occured.

The timing of the last 3 events was shortly before it gave up and gave me
the error message. The timing of the first set of events (11.29) was round
about when I started it, but I can't remember whether it was before or after
it got stuck in the loop.

Any ideas?

Adam

Mariette Knap [SBS MVP]

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May 29, 2005, 1:52:41 PM5/29/05

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In news:4299f1ad$0$54469$ed26...@ptn-nntp-reader01.plus.net,
Adam <nos...@nospam.com> wrote:

> I found this in the file 'errorlog.txt' in the location you specified:

All those errors are related to the fact that you unplugged the network
cable. What you see in the log is that it could not contact a domain
controller. SBS acts really weird when the Lan nic does not have a device
connected to it like a hub, switch or router. I would just run it again
because parts of it were not installed. I do not expect problems.

What you should do is check the event logs for errors after a clean boot. I
assume the last boot went without problems?

BTW, I have removed the line in our document where you were told to unplug
the network cable. I am very sorry about this. I will contact the person who
wrote this part.

--
Mariėtte Knap

Adam

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May 30, 2005, 4:28:06 AM5/30/05

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"Mariette Knap [SBS MVP]" <mari...@smallbizserver.local> wrote in message

news:%23q3X3cH...@TK2MSFTNGP12.phx.gbl...
> In news:4299f1ad$0$54469$ed26...@ptn-nntp-reader01.plus.net,

>
> All those errors are related to the fact that you unplugged the network
> cable. What you see in the log is that it could not contact a domain
> controller. SBS acts really weird when the Lan nic does not have a device
> connected to it like a hub, switch or router. I would just run it again
> because parts of it were not installed. I do not expect problems.
>
> What you should do is check the event logs for errors after a clean boot.
> I assume the last boot went without problems?
>
> BTW, I have removed the line in our document where you were told to unplug
> the network cable. I am very sorry about this. I will contact the person
> who wrote this part.
>
> --

Hi Mariėtte

No need to apologise. It's very good of you to make the information
available in the first place, and I am more than happy to forgive the
occasional part of it that may have been less than 100% clear. No, the
person who really needs to apologise is whichever idiot at Microsoft wrote
software that would break so easily in the face of something as simple as an
unplugged network cable and then somehow thought it acceptable not to put in
a couple of extra lines of code at the start of the setup program to check
to see whether the network cable was in fact plugged in. Do they employ
trained programmers to write these service packs or do they try to save
money by getting people on some kind of young offender rehabilitation scheme
to do the programming?

Anyway, enough ranting.

I ran the setup again, and this time it gave me a rather pleasing message at
the end telling me that it had completed successfully. (I don't know how
long it took this time as I just left it to do its stuff last night and went
home, and came back to check on it this morning.) But being the suspicious
soul that I am, I checked the error log again (errorlog.txt in the same
location as last time), and there were rather a lot of entries there,
reproduced below:

[05/29/05,19:04:44] Intranet: [2] CClientX::InitializeModule found STS not
installed by SBS.
[05/29/05,19:04:46] Microsoft Integration: [2]

ISetupDataFile::GetPropertyValue() failed for account information in
ISetupManager::LoadPersistantComponentData(): filename =

d:\909b8b3939548439c7\CD1\Setup\I386\unattend.ini, component ID =

{829300FF-C155-11D2-92EF-00C04F79F1A8}\{DC3074B0-7DE8-43C5-B907-E9100CB5FFF2},
property name = (null)

[05/29/05,19:04:46] Microsoft Integration: [2]

ISetupDataFile::GetPropertyValue() failed for account information in
ISetupManager::LoadPersistantComponentData(): filename =

d:\909b8b3939548439c7\CD1\Setup\I386\unattend.ini, component ID =

{829300FF-C155-11D2-92EF-00C04F79F1A8}\{F333D98A-C152-11D2-92EF-00C04F79F1A8},
property name = (null)

[05/29/05,19:04:46] Microsoft Integration: [2]
ISetupComponent::SetInstallActionByUniqueID() failed in
ISetupManager::LoadPersistantComponentData(): component name =
{D6F52195-649D-4FAD-B43D-F4618503CFB2}\{EC4C6AFB-8B58-47AB-9CF0-6B18DD37872C},
action id = 4
[05/29/05,19:04:46] Microsoft Integration: [2]
ISetupComponent::SetInstallActionByUniqueID() failed in
ISetupManager::LoadPersistantComponentData(): component name =
{D6F52195-649D-4FAD-B43D-F4618503CFB2}\{54AB0622-F0EC-4E5E-AD73-22A7606EC8E7},
action id = 4
[05/29/05,19:04:47] setup.exe: [2] ISetupManager::AddGlobalCustomProperty

failed in ISetupManager::LoadPersistantData()
({c248d3e3-632d-4435-888a-83035c144737})

[05/29/05,19:04:49] Licensing: [2] Copying pidgen2.dll failed (error = 2).

Check your %system32% directory. Paths=(src="C:\Documents and

Settings\Administrator\Local Settings\Temp\SIT21794.tmp\pidgen2.dll",

dest="C:\WINDOWS\system32\pidgen2.dll")

[05/29/05,19:04:53] Licensing: [2] FindLinkByTarget failed to find the

licensing link with error [-2147024894].

[05/29/05,19:04:54] Licensing: [2] UpdateLinkPath failed to update the

licensing link with error [-2147024893].

[05/29/05,19:05:04] Server Configuration: [2] Admin: Couldn't get group

container for [LDAP://CN=Internet Users,OU=Security
Groups,OU=MyBusiness,DC=dianthus,DC=local]

[05/29/05,19:05:05] Server Configuration: [2] Admin: Couldn't get group

container for [LDAP://CN=Internet Users,OU=Security
Groups,OU=MyBusiness,DC=dianthus,DC=local]

[05/29/05,19:05:05] Server Configuration: [2] Admin: Couldn't get group

container for [LDAP://CN=Internet Users,OU=Security
Groups,OU=MyBusiness,DC=dianthus,DC=local]

[05/29/05,19:05:05] Server Configuration: [2] Admin: Couldn't get group

container for [LDAP://CN=Internet Users,OU=Security
Groups,OU=MyBusiness,DC=dianthus,DC=local]

[05/29/05,19:05:24] Administration: [2] switch on iAction got bogus value
CAdmin::Install()
[05/29/05,19:05:24] Microsoft Integration: [2]
ISetupComponent::Pre/Post/Install() failed in
ISetupManager::InstallManagerHelper(), id ==
[{EC4C6AFB-8B58-47AB-9CF0-6B18DD37872C}]
[05/29/05,19:05:24] Microsoft Integration: [2] Component error string not
specified in ISetupManager::AddToActionResultCollection(), id ==
[{EC4C6AFB-8B58-47AB-9CF0-6B18DD37872C}]
[05/29/05,19:05:29] Intranet: [2] switch on iAction got bogus value
CClientX::Install()
[05/29/05,19:05:29] Microsoft Integration: [2]
ISetupComponent::Pre/Post/Install() failed in
ISetupManager::InstallManagerHelper(), id ==
[{54AB0622-F0EC-4E5E-AD73-22A7606EC8E7}]
[05/29/05,19:05:30] Microsoft Integration: [2] Component error string not
specified in ISetupManager::AddToActionResultCollection(), id ==
[{54AB0622-F0EC-4E5E-AD73-22A7606EC8E7}]
[05/29/05,19:05:34] Client Deployment: [2] Failed to set DACL to C:\Program
Files\Microsoft Windows Small Business Server\ClientSetup\Clients [1]
[05/29/05,19:05:34] Client Deployment: [2] Failed to set DACL to
C:\ClientApps [1]
[05/29/05,19:06:03] Server Tools: [2] BCreateProcess of DUpdate.exe failed
with error [3]!.
[05/29/05,19:06:03] Server Tools: [2] RunOMADUpdate() failed with error
[80070003]
[05/29/05,19:06:22] Monitoring: [2] Probably mcw.exe was never run on this
computer, skipping upgrade...
[05/29/05,19:06:22] Monitoring: [2]
******* Error occured in Executing the following: *******
Provider=SQLOLEDB;Data Source=SERVER\SBSMonitoring;Initial
Catalog=SBSMonitoring;Trusted_Connection=Yes
Error Description: [DBNETLIB][ConnectionOpen (Connect()).]SQL Server does
not exist or access denied.
Error Number: -2147467259
Native Error Number: 17
Source: Microsoft OLE DB Provider for SQL Server
SQL State: 08001

[05/29/05,19:06:22] Monitoring: [2]
CMonitoring::UpdateSBSMonitoringDatabase() returned 0x80004005
[05/29/05,19:04:44] Intranet: [2] CClientX::InitializeModule found STS not
installed by SBS.
[05/29/05,19:04:46] Microsoft Integration: [2]