Google Groups no longer supports new Usenet posts or subscriptions. Historical content remains viewable.

Dismiss

SBS Losing License Information

9 views

Skip to first unread message

Andrew

unread,

Jul 24, 2006, 10:47:03 AM7/24/06

For the second time now my server has locked up due to an Exchange LDAP
issue, and when it has come back online after rebooting, it loses the 10
additional licenses that I had installed on it.

I've never seen license information being lost before.

Any ideas on where to look.

Error log doesn't show anything.

Andrew

Crina Li

unread,

Jul 25, 2006, 1:07:45 AM7/25/06

Hi Andrew,

Thank you for posting in SBS newsgroup.

According to your post, I understand that the SBS2003 CALs disappear. If I
have misunderstood your concerns, please do not hesitate to let me know.

There are many reasons could cause license store checking to fail, most
commonly memory allocation failures, AD accessing failure, etc. Please
check if the following KB article is help:

888818 The number of Client Access Licenses may be reset to 5 in Windows
Small
http://support.microsoft.com/?id=888818

Also it may be caused by some real time AV because they are scanning *.cpa,
*.cpl and *.lls files. Besides the culprit I listed above, in addition,
there is another issue for this error:

One of the dependant files get unregistered. Some 3rd party apps can cause
these libraries (licdll.dll) to be unregistered. You need to re-register
licdll.dll (C:\WINDOWS\system32) to fix it: regsvr32 licdll.dll.

Note: If re-registering DLL works, according to KB 329261, one possible
reason is if XP-AntiSpy is installed on the box. It unregisters licdll.dll:

329261 "Service Pack 1 Setup Canceled" Error Message When You Install
Windows XP SP1
http://support.microsoft.com/default.aspx?scid=kb;EN-US;329261

For licensing questions, I also recommend you call 1-800-426-9400 (select
option 4), Monday through Friday, 6:00 A.M. to 6:00 P.M. (PST) to speak
directly to a Microsoft licensing specialist.

Worldwide customers can use the Guide to Worldwide Microsoft Licensing
Sites http://www.microsoft.com/licensing/index/worldwide.asp to find
contact information in their locations.

For more information regarding SBS 2003 Licensing, please take a look at
the following resources:

http://www.microsoft.com/windowsserver2003/sbs/howtobuy/CALs.mspx

Client Access Licensing for Windows Small Business Server 2003
http://www.microsoft.com/windowsserver2003/sbs/howtobuy/CALs.mspx

Frequently Asked Questions About Windows Small Business Server 2003
Licensing
http://www.microsoft.com/WindowsServer2003/sbs/techinfo/overview/licensingfa
q.mspx

296052 How to determine the number of client access licenses that are
installed
http://support.microsoft.com/?id=296052

Frequently Asked Questions About Windows Small Business Server 2003
http://www.microsoft.com/windowsserver2003/sbs/techinfo/overview/generalfaq.
mspx

Hope the information helps and I look forward to your reply.

Best regards,

Crina Li (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.

=====================================================

0 new messages