Problem running CEICW wizard in SBS 2003, Log files say "error getting private NIC info"

[iam...@gmail.com]

Hi there,
This is a recent install, about 10 users. Shortly after I got the
system running, the NIC on the motherboard started fritzing out. I had
used it as the internal NIC during the setup process, and after I
disabled it in the bios & removed all references to it in the device
manager, I replaced it with a new Linksys NIC. I assigned all the same
IP, dns, etc settings to the new NIC, and the network FUNCTIONS
correctly, but I can't get the CEICW wizard to run. It always fails at
the part about configuring the firewall.

Here is a snippet from the only log file that I see being modified:
icwlog.txt from the "program files\microsoft small business
server\support" folder.
**snippet**

7/18/2006 5:21 PM
C:\Program Files\Microsoft Windows Small Business
Server\Networking\ICW\wizemail.dll, version 5.2.2893.0
calling CEmailCommit::ValidatePropertyBag ().
calling pdispPPPBag->QueryInterface (IPropertyPagePropertyBag,
0x6e50c).
Call to pdispPPPBag->QueryInterface () returned ok.
calling ReadInt4 (0xc75d00, DB5E5E45-3598-4F1D-8FF7-0ED35B9EB6A4).
Call to ReadInt4 () returned ok.
The out param of ReadInt4() is -1.
calling CValidatePropertyUtil.ValidatePropertyInteger ().
Call to CValidatePropertyUtil.ValidatePropertyInteger () returned
ok.
Call to CEMailCommit::ValidatePropertyBag () returned ok.
calling CNetCommit::Commit (13065472).
calling CNetCommit::ValidatePropertyBag ().
Call to Querying for the property bag () returned ok.
Property bag is not dirty, skipping validation
calling CNetCommit::Common ().
Call to Configuring the time service () returned ok.
Call to Notifying RWW for ISA () returned ok.
Call to CNetCommit::Common () returned ok.
Call to CNetCommit::Commit () returned ok.
calling CRFireCommit::CommitEx (0xc75d00).
calling CRFireCommit::ValidatePropertyBag (0xc75d00).
Call to Reading web publishing selection () returned ok.
Call to Reading OWA publishing selection () returned ok.
Call to Reading RUP publishing selection () returned ok.
Call to Reading Monitoring publishing selection () returned ok.
Call to Reading OMA publishing selection () returned ok.
Call to Reading RPC publishing selection () returned ok.
Call to Reading Companyweb publishing selection () returned ok.
Call to Reading ROOT publishing selection () returned ok.
Web publishing selections:
OWA publishing: 1
RUP publishing: 1
Monitoring publishing: 0
OMA publishing: 0
RPC publishing: 1
Companyweb publishing: 0
ROOT publishing: 1
Call to CRFireCommit::ValidatePropertyBag () returned ok.
calling Enable Basic Firewall (0x0).
calling Get Private NIC Info (0x80070490).
Error 0x80070490 returned from call to CRFireCommit::Commit().

**end**

If it helps, here is the ipconfig /all from my server and one
workstation:

ipconfig /all for the server:

===========================

Windows IP Configuration

Host Name . . . . . . . . . . . . : amsvansdc
Primary Dns Suffix . . . . . . . : AMSVans.local
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : Yes
WINS Proxy Enabled. . . . . . . . : Yes
DNS Suffix Search List. . . . . . : AMSVans.local

PPP adapter RAS Server (Dial In) Interface:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface
Physical Address. . . . . . . . . : 00-53-45-00-00-00
DHCP Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 10.1.1.21
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled

Ethernet adapter Server Local Area Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Linksys LNE100TX Fast Ethernet
Adapter(LNE100TX v4) #2
Physical Address. . . . . . . . . : 00-14-BF-56-63-6A
DHCP Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 10.1.1.2
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 10.1.1.2

Ethernet adapter Network Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Linksys LNE100TX Fast Ethernet
Adapter(LNE100TX v4)
Physical Address. . . . . . . . . : 00-14-BF-58-87-F3
DHCP Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 10.0.1.2
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 10.0.1.1
DNS Servers . . . . . . . . . . . : 10.1.1.2
Primary WINS Server . . . . . . . : 10.1.1.2
NetBIOS over Tcpip. . . . . . . . : Disabled

===========================

ipconfig /all from workstation:

===========================

Windows IP Configuration
Host Name . . . . . . . . . . . . : kipcomputer
Primary Dns Suffix . . . . . . . : AMSVans.local
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : AMSVans.local
AMSVans.local

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : AMSVans.local
Description . . . . . . . . . . . : Realtek RTL8139 Family PCI
Fast Ethernet NIC
Physical Address. . . . . . . . . : 00-30-BD-2D-4E-D1
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 10.1.1.34
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 10.1.1.2
DHCP Server . . . . . . . . . . . : 10.1.1.2
DNS Servers . . . . . . . . . . . : 10.1.1.2
Primary WINS Server . . . . . . . : 10.1.1.2
Lease Obtained. . . . . . . . . . : Monday, July 17, 2006
8:50:47 AM
Lease Expires . . . . . . . . . . : Tuesday, July 25, 2006
8:50:47 AM

===========================

Any help would be GREATLY appreciated!

[Jenny wu [MSFT]]

Hi,

Thanks for using the SBS newsgroup.

From your description, I understand the issue is that the CEICW wizard
failed with error message when configuring firewall after you changed
network adapter. If I am off base, please don't hesitate to let me know.

From the error message"
Calling Get Private NIC Info (0x80070490).

Error 0x80070490 returned from call to CRFireCommit::Commit()"

This indicates that the wizard failed when trying to read the private NIC
GUID. Based on the error log, we need to check if the contents in the
following registry keys are valid:

"HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer\Connectivity\ICW"

Note: Especially the Last_1st_Nic_Guid & Last_2nd_Nic_Guid

"HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Inter
face"

Please also ensure there is not duplicated above registry keys in registry
Editor.

Generally, if the Last_1st_Nic_Guid & Last_2nd_Nic_Guid does not match the
interface GUID under
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interf
ace, this issue will occur. If the Last_1st_Nic_Guid and Last_2nd_Nic_Guid
are listing the incorrect adapters, you can use the following steps to
modify the registry values to present the correct adapters:

Note: The steps are listed in 'Method 3' in KB '875422 "The wizard cannot
set the DHCP scope options" error message when you -
http://support.microsoft.com/?id=875422'.

1. Click "Start", click "Run", type "regedit", and then click "OK".

2. Locate the following registry subkey, where <{GUID}> is the ID of the
LAN network card:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interf
aces\{GUID}

NOTE: We can review the "DhcpIPAddress" or "IPAddress" registry entries to
determine the correct GUID for the LAN adapter, and then note the GUID.
Make a note of the external network adapter GUID also.

3. Locate the following registry subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer

4. In the "SmallBusinessServer" subkey, make sure that the value of the
"LANNIC" entry is the GUID of the LAN adapter that you noted in step 2.

5. Locate the following registry subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer\Connectivity\ICW

6. In the "ICW" subkey, set the value of the "Last_1st_Nic_Guid" entry to
the LAN adapter GUID that you noted in step 2, and then set the value of
the "Last_2nd_Nic_Guid" entry to the external network adapter GUID that you
noted in step 2.

7. Quit Registry, re-run the CEICW and see if the issue persists.

If you cannot determine it, please do the following and provide me with the
log files. I will help you have a check. To do so:

1. Open Registry Editor by clicking Start -> Run, type REGEDIT and click OK.

2. Go to
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer\Connectivity\ICW

3. Right click the ICW key, select Export, save it as .reg file.

4. Go to
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interf
ace

5. Right click the Interface key, select Export, save it as .reg file.

6. Rename the two .reg files to .old and email them to me.

Please compress all files and send to my working mailbox:
v-ya...@microsoft.com

I appreciate your time. I am happy to be of assistance to you and look
forward to your reply.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
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--------------------
>From: "iam...@gmail.com" <iam...@gmail.com>
>Newsgroups: microsoft.public.windows.server.sbs
>Subject: Problem running CEICW wizard in SBS 2003, Log files say "error
getting private NIC info"
>Date: 19 Jul 2006 11:13:02 -0700
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[Jenny wu [MSFT]]

Hi Matt,

Thanks for your update.

I am sorry for the delayed response due to weekend. Please understand that
the newsgroups are staffed weekdays by Microsoft Support professionals to
answer your systems and applications questions. Your understanding is
greatly appreciated!

I appreciate your time and effort to try my suggestions and get this
resolved. Please do not hesitate to post in this newsgroup if you need any
assistance in the future! We are glad to help-).

Have a nice day!

Sincerely,

The customer mail content:
======================
THANK YOU SO MUCH!

That worked perfectly. Your instructions were excellent & very to the
point, I really do appreciate your help!

--
======================

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>From: v-ya...@online.microsoft.com ("Jenny wu [MSFT]")
>Organization: Microsoft
>Date: Thu, 20 Jul 2006 08:41:58 GMT
>Subject: RE: Problem running CEICW wizard in SBS 2003, Log files say

"error getting private NIC info"

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