The problem I an having is the following. I have been doing countless hours of research on this matter. Tried so many things to resolve the issue, but nothing seems to work. What I want to do is offer remote assistance to Workstaions within the LAN. SBS 2003 SP1 box with two NICs (Internet) (Internal)-(no ISA) XP Sp2 workstaions. When I first started researching this issue the error when offering remote assistance was the following " The remote server machine does not exist or is unavailable" Changing the policy on the targeted Workstation start>run>type gpedit.msc located the offer remote assistance enable>show and type in users able to offer help fixes that problem.
The problem is now that when I offer remote assistance to that computer it communicates, becasue it gives me another box indicating the a certain user is currently logged on would I like to help that user, when I click on the Start Remote Assistance Button nothing happens meaning the users desktop does not come up and on the workstation there is no prompt for a remote assistance session.
I check the event log on that computer and found this event comming up each time I tried to start a remote assistance session
Event Type: Information Event Source: Remote Assistance Event Category: None Event ID: 5270 Date: 9/13/2005 Time: 3:15:28 PM User: N/A Computer: RHODE111 Description: A remote assistance ticket has been created with duration: 0.08hrs for user RELCLASSROOM\Ricky.
By looking at this it seems like the session is timing out before it gets started
I have looked at all the related Offer Remote Assistance posts and Knowledge based articles relating to this matter and still haven't totally fixed thsi issue.
For your description, I understand that you can not setup remote assistance connection between XP workstations and the SBS server. If I am off base, please don't hesitate to let me know.
Regarding to your symptom, please double check the Remote Assistance settings as follows:
To configure the computer of the novice user to accept Remote Assistance offers, you must make sure that the following requirements are met:
1. The Group Policy on the computer of the novice user must be configured to enable Remote Assistance offers. 2. The computers of the novice and expert users must be members of the same domain or members of trusted domains. 3. Both computers must have Windows XP or Windows 2003 installed. 4. The expert user must be a member of the Local Administrators group on the computer of the novice.
I. To configure the Group Policies for the Remote Assistance tool, you need a list of expert users from which the computers of the novice users can accept Remote Assistance offers. This list must contain Domain User groups and Domain User accounts.
II. Configure Offer Remote Assistance policy setting in XP workstation 1. Start the Microsoft Management Console (MMC) Group Policy snap-in. To do this, click Start, and then click Run. In the Open box, type: gpedit.msc. Then, click OK. 2. In the Local Computer Policy\Computer Configuration\Administrative Templates\System\Remote Assistance folder, locate and double-click Offer Remote Assistance. 3. On the Offer Remote Assistance Properties dialog box, click Enable. 4. Select an option from the list to determine which of the following actions the expert users can take ** View the computer of the novice user ** View and control the computer of the novice user
*Note: This setting is for the entire group that is listed. The Offer Remote Assistance policy setting does not provide a mechanism that lets one group of users view the computer of the novice user, and also lets a second group of users view and control the computer of the novice user. There can be only one expert group.
5. Click Show. The Show Contents dialog box opens. 6. Click Add to add the Domain Users and Domain User Groups. 7. Click OK to close the Show Contents dialog box, and then click OK to close the Offer Remote Assistance Properties dialog box. 8. Quit the MMC Group Policy snap-in. These policies are effective immediately. You do not have to restart the computer.
***Important: Use caution when you populate the properties of the Offer Remote Assistance Group Policy because you cannot verify the domain accounts that you enter. We recommend that you extensively test this policy setting before you perform a large policy roll out.
*Note: The Offer Remote Assistance policy is not available in Microsoft Windows XP Home Edition.
*Note: Remote Assistance uses DCOM. In Windows XP and Windows 2003, the DCOM entry is located in the following registry subkey: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Ole The String value of the DCOM entry is EnableDCOM = Y. If this value is set to 'N' or if this value is missing, Remote Assistance will not work.
III. Configure Windows Firewall for offer-based Remote Assistance in XP workstation
To update your Group Policy objects with the new Windows Firewall settings, follow these steps: 1. Log on to your Window XP SP2-based computer as a member of the Domain Administrators security group, of the Enterprise Administrators security group, or of the Group Policy Creator Owners security group. 2. Click Start, click Run, type mmc, and then click OK. 3. On the File menu, click Add/Remove Snap-in, click the Standalone tab, and then click Add. 4. In the Available Standalone Snap-ins list, click Group Policy Object Editor, and then click Add. 5. In the Select Group Policy Object dialog box, click Browse. 6. In Browse for a Group Policy Object, click the Group Policy object that you want to update with the new Windows Firewall settings, and then click OK. 7. Click Finish to complete the Group Policy Wizard. 8. In the Add Standalone Snap-in dialog box, click Close. 9. In the Add/Remove Snap-in dialog box, click OK. 10. In the console tree, expand Computer Configuration, expand Administrative Templates, expand Network, expand Network Connections, and then click Windows Firewall. 11. Use the Group Policy Object Editor snap-in to locate Windows Firewall Group Policy settings. To do this, click Start, click Run, type gpedit.msc in the Open box, and then click OK.
*Note: The Group Policy settings are located in the following Group Policy Object Editor folders: o Computer Configuration/Administrative Templates/Network/Network Connections/Windows Firewall o Computer Configuration/Administrative Templates/Network/Network Connections/Windows Firewall/ Domain Profile o Computer Configuration/Administrative Templates/Network/Network Connections/Windows Firewall/ Standard Profile
12. For each snap-in path that you located in step 11, add the following entry to the Windows Firewall: Define port exceptions setting:
135:TCP:*:Enabled:Offer Remote Assistance
13. For each snap-in path, add the following entries to the Windows Firewall: Define program exceptions setting:
o %WINDIR%\SYSTEM32\Sessmgr.exe:*:Enabled:Remote Assistance o %WINDIR%\PCHealth\HelpCtr\Binaries\Helpsvc.exe:*:Enabled:Offer Remote Assistance o %WINDIR%\PCHealth\HelpCtr\Binaries\Helpctr.exe:*:Enabled:Remote Assistance - Windows Messenger and Voice
After you have configured properly, try to test, how is the result?
If the issue persists, let use do some tests to isolate the issue: 1. Please try to disable all firewalls included Microsoft basic firewall and third party firewall and Anti-virus applications installed in server side and XP workstation side, try to test again, how the result?
2. Please perform a Clean Boot. A Clean Boot will allow us to isolate any device drivers or programs that are loading at startup that may be causing a conflict with other device drivers or programs that are installed in your computer.
1) Run MSCONFIG.EXE. 2) In the Services tab, click "Hide All Microsoft Services" and click "Disable All". 3) In the Startup tab, click "Disable All". Click OK. (This will temporarily prevent third-party programs from running automatically during start-up.) 4) Restart the computer and check whether the problem still persists.
If the problem does not occur, it indicates that the problem is related to one application or service we have disabled. You can use the MSCONFIG tool again to re-enable the disabled item one by one to find out the culprit.
I appreciate your time and efforts to perform test. I am looking forward to your reply!
Have a nice day!
Best Regards,
Jenny Wu Microsoft CSS Online Newsgroup Support Get Secure! - www.microsoft.com/security ====================================================== This newsgroup only focuses on SBS technical issues. If you have issues regarding other Microsoft products, you'd better post in the corresponding newsgroups so that they can be resolved in an efficient and timely manner. You can locate the newsgroup here: http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
When opening a new thread via the web interface, we recommend you check the "Notify me of replies" box to receive e-mail notifications when there are any updates in your thread. When responding to posts via your newsreader, please "Reply to Group" so that others may learn and benefit from your issue.
Microsoft engineers can only focus on one issue per thread. Although we provide other information for your reference, we recommend you post different incidents in different threads to keep the thread clean. In doing so, it will ensure your issues are resolved in a timely manner.
For urgent issues, you may want to contact Microsoft CSS directly. Please check http://support.microsoft.com for regional support phone numbers.
Any input or comments in this thread are highly appreciated. ====================================================== This posting is provided "AS IS" with no warranties, and confers no rights.
>Thread-Topic: Remote Assistance not working >thread-index: AcW5MYnAnjj1f2qVQHWmz8pdrMM5rA== >X-WBNR-Posting-Host: 71.114.124.44 >From: "=?Utf-8?B?Umlja3k=?=" <Ri...@discussions.microsoft.com> >Subject: Remote Assistance not working >Date: Wed, 14 Sep 2005 06:38:06 -0700 >Lines: 45 >Message-ID: <FF2A72BB-0044-4A48-89C5-EB2713F44...@microsoft.com> >MIME-Version: 1.0 >Content-Type: text/plain; > charset="Utf-8" >Content-Transfer-Encoding: 7bit >X-Newsreader: Microsoft CDO for Windows 2000 >Content-Class: urn:content-classes:message >Importance: normal >Priority: normal >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0 >Newsgroups: microsoft.public.windows.server.sbs >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250 >Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl >Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:153272 >X-Tomcat-NG: microsoft.public.windows.server.sbs
>Hello all,
>The problem I an having is the following. I have been doing countless hours >of research on this matter. Tried so many things to resolve the issue, but >nothing seems to work. What I want to do is offer remote assistance to >Workstaions within the LAN. SBS 2003 SP1 box with two NICs (Internet) >(Internal)-(no ISA) XP Sp2 workstaions. When I first started researching this >issue the error when offering remote assistance was the following " The >remote server machine does not exist or is unavailable" Changing the
I am experiencing problems with the Remote boot test,can anyone perhaps assist me ,With regards to the GUID - do u know if this is assigned via ADS? When the pxe test starts, it gathers the mac address and GUID (I'm assuming off the nic) but it remains as FFFFFFFFF-FFF-FFF-FFFFFFFFF Is there a manual way of assigning it? without the need for ADS (if issued by it)
> For your description, I understand that you can not setup remote assistance > connection between XP workstations and the SBS server. If I am off base, > please don't hesitate to let me know.
> Regarding to your symptom, please double check the Remote Assistance > settings as follows:
> To configure the computer of the novice user to accept Remote Assistance > offers, you must make sure that the following requirements are met:
> 1. The Group Policy on the computer of the novice user must be configured > to enable Remote Assistance offers. > 2. The computers of the novice and expert users must be members of the same > domain or members of trusted domains. > 3. Both computers must have Windows XP or Windows 2003 installed. > 4. The expert user must be a member of the Local Administrators group on > the computer of the novice.
> I. To configure the Group Policies for the Remote Assistance tool, you need > a list of expert users from which the computers of the novice users can > accept Remote Assistance offers. This list must contain Domain User groups > and Domain User accounts.
> II. Configure Offer Remote Assistance policy setting in XP workstation > 1. Start the Microsoft Management Console (MMC) Group Policy snap-in. To do > this, click Start, and then click Run. In the Open box, type: gpedit.msc. > Then, click OK. > 2. In the Local Computer Policy\Computer Configuration\Administrative > Templates\System\Remote Assistance folder, locate and double-click Offer > Remote Assistance. > 3. On the Offer Remote Assistance Properties dialog box, click Enable. > 4. Select an option from the list to determine which of the following > actions the expert users can take > ** View the computer of the novice user > ** View and control the computer of the novice user
> *Note: This setting is for the entire group that is listed. The Offer > Remote Assistance policy setting does not provide a mechanism that lets one > group of users view the computer of the novice user, and also lets a second > group of users view and control the computer of the novice user. There can > be only one expert group.
> 5. Click Show. The Show Contents dialog box opens. > 6. Click Add to add the Domain Users and Domain User Groups. > 7. Click OK to close the Show Contents dialog box, and then click OK to > close the Offer Remote Assistance Properties dialog box. > 8. Quit the MMC Group Policy snap-in. > These policies are effective immediately. You do not have to restart the > computer.
> ***Important: Use caution when you populate the properties of the Offer > Remote Assistance Group Policy because you cannot verify the domain > accounts that you enter. We recommend that you extensively test this policy > setting before you perform a large policy roll out.
> *Note: The Offer Remote Assistance policy is not available in Microsoft > Windows XP Home Edition.
> *Note: Remote Assistance uses DCOM. In Windows XP and Windows 2003, the > DCOM entry is located in the following registry subkey: > HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Ole > The String value of the DCOM entry is EnableDCOM = Y. If this value is set > to 'N' or if this value is missing, Remote Assistance will not work.
> III. Configure Windows Firewall for offer-based Remote Assistance in XP > workstation
> To update your Group Policy objects with the new Windows Firewall settings, > follow these steps: > 1. Log on to your Window XP SP2-based computer as a member of the Domain > Administrators security group, of the Enterprise Administrators security > group, or of the Group Policy Creator Owners security group. > 2. Click Start, click Run, type mmc, and then click OK. > 3. On the File menu, click Add/Remove Snap-in, click the Standalone tab, > and then click Add. > 4. In the Available Standalone Snap-ins list, click Group Policy Object > Editor, and then click Add. > 5. In the Select Group Policy Object dialog box, click Browse. > 6. In Browse for a Group Policy Object, click the Group Policy object that > you want to update with the new Windows Firewall settings, and then click > OK. > 7. Click Finish to complete the Group Policy Wizard. > 8. In the Add Standalone Snap-in dialog box, click Close. > 9. In the Add/Remove Snap-in dialog box, click OK. > 10. In the console tree, expand Computer Configuration, expand > Administrative Templates, expand Network, expand Network Connections, and > then click Windows Firewall. > 11. Use the Group Policy Object Editor snap-in to locate Windows Firewall > Group Policy settings. To do this, click Start, click Run, type gpedit.msc > in the Open box, and then click OK.
> *Note: The Group Policy settings are located in the following Group Policy > Object Editor folders: > o Computer Configuration/Administrative Templates/Network/Network > Connections/Windows Firewall > o Computer Configuration/Administrative Templates/Network/Network > Connections/Windows Firewall/ Domain Profile > o Computer Configuration/Administrative Templates/Network/Network > Connections/Windows Firewall/ Standard Profile
> 12. For each snap-in path that you located in step 11, add the following > entry to the Windows Firewall: Define port exceptions setting:
> 135:TCP:*:Enabled:Offer Remote Assistance
> 13. For each snap-in path, add the following entries to the Windows > Firewall: Define program exceptions setting:
> o %WINDIR%\SYSTEM32\Sessmgr.exe:*:Enabled:Remote Assistance > o %WINDIR%\PCHealth\HelpCtr\Binaries\Helpsvc.exe:*:Enabled:Offer Remote > Assistance > o %WINDIR%\PCHealth\HelpCtr\Binaries\Helpctr.exe:*:Enabled:Remote > Assistance - Windows Messenger and Voice
> After you have configured properly, try to test, how is the result?
> If the issue persists, let use do some tests to isolate the issue: > 1. Please try to disable all firewalls included Microsoft basic firewall > and third party firewall and Anti-virus applications installed in server > side and XP workstation side, try to test again, how the result?
> 2. Please perform a Clean Boot. A Clean Boot will allow us to isolate any > device drivers or programs that are loading at startup that may be causing > a conflict with other device drivers or programs that are installed in your > computer.
> 1) Run MSCONFIG.EXE. > 2) In the Services tab, click "Hide All Microsoft Services" and click > "Disable All". > 3) In the Startup tab, click "Disable All". Click OK. (This will > temporarily prevent third-party programs from running automatically during > start-up.) > 4) Restart the computer and check whether the problem still persists.
> If the problem does not occur, it indicates that the problem is related to > one application or service we have disabled. You can use the MSCONFIG tool > again to re-enable the disabled item one by one to find out the culprit.
> I appreciate your time and efforts to perform test. I am looking forward to > your reply!
> Have a nice day!
> Best Regards,
> Jenny Wu > Microsoft CSS Online Newsgroup Support > Get Secure! - www.microsoft.com/security > ====================================================== > This newsgroup only focuses on SBS technical issues. If you have issues > regarding other Microsoft products, you'd better post in the corresponding > newsgroups so that they can be resolved in an efficient and timely manner. > You can locate the newsgroup here: > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
> When opening a new thread via the web interface, we recommend you check the > "Notify me of replies" box to receive e-mail notifications when there are > any updates in your thread. When responding to posts via your newsreader, > please "Reply to Group" so that others may learn and benefit from your > issue.
> Microsoft engineers can only focus on one issue per thread. Although we > provide other information for your reference, we recommend you post > different incidents in different threads to keep the thread clean. In doing > so, it will ensure your issues are resolved in a timely manner.
> For urgent issues, you may want to contact Microsoft CSS directly. Please > check http://support.microsoft.com for regional support phone numbers.
> Any input or comments in this thread are highly appreciated. > ====================================================== > This posting is provided "AS IS" with no warranties, and confers no rights.
> -------------------- > >Thread-Topic: Remote Assistance not working > >thread-index: AcW5MYnAnjj1f2qVQHWmz8pdrMM5rA== > >X-WBNR-Posting-Host: 71.114.124.44 > >From: "=?Utf-8?B?Umlja3k=?=" <Ri...@discussions.microsoft.com> > >Subject: Remote Assistance not working > >Date: Wed, 14 Sep 2005 06:38:06 -0700 > >Lines: 45 > >Message-ID: <FF2A72BB-0044-4A48-89C5-EB2713F44...@microsoft.com> > >MIME-Version: 1.0 > >Content-Type: text/plain; > > charset="Utf-8" > >Content-Transfer-Encoding: 7bit > >X-Newsreader: Microsoft CDO for Windows 2000 > >Content-Class: urn:content-classes:message > >Importance: normal > >Priority: normal > >X-MimeOLE: Produced By Microsoft
For your description, I understand that you have some concern regarding to remote boot using ADS. For ADS is a new Pre-boot Execution Environment (PXE)-based deployment technology that runs on Windows Server 2003 Enterprise Edition, I suggest you post the question on the Windows 2003 newsgroup. The reason why we recommend posting appropriately is you will get the most dedicated pool of respondents, and other partners who the newsgroups regularly can either share their knowledge or learn from your interaction with us. Also, this is to make sure that the responders can better track the problem Thank you for your understanding.
Jenny Wu Microsoft CSS Online Newsgroup Support Get Secure! - www.microsoft.com/security ====================================================== This newsgroup only focuses on SBS technical issues. If you have issues regarding other Microsoft products, you'd better post in the corresponding newsgroups so that they can be resolved in an efficient and timely manner. You can locate the newsgroup here: http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
When opening a new thread via the web interface, we recommend you check the "Notify me of replies" box to receive e-mail notifications when there are any updates in your thread. When responding to posts via your newsreader, please "Reply to Group" so that others may learn and benefit from your issue.
Microsoft engineers can only focus on one issue per thread. Although we provide other information for your reference, we recommend you post different incidents in different threads to keep the thread clean. In doing so, it will ensure your issues are resolved in a timely manner.
For urgent issues, you may want to contact Microsoft CSS directly. Please check http://support.microsoft.com for regional support phone numbers.
Any input or comments in this thread are highly appreciated. ====================================================== This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
>Thread-Topic: Remote Assistance not working >thread-index: AcXO+QmHcp/fPA82S++72gnNw3f8zA== >X-WBNR-Posting-Host: 196.15.229.74 >From: "=?Utf-8?B?UXVpbnRvbiBDZWFzYXI=?=" <quint...@aquila.co.za> >References: <FF2A72BB-0044-4A48-89C5-EB2713F44...@microsoft.com>
>Subject: RE: Remote Assistance not working >Date: Tue, 11 Oct 2005 23:49:05 -0700 >Lines: 286 >Message-ID: <1A201482-A944-4B1F-BF3C-9FE4CFF1D...@microsoft.com> >MIME-Version: 1.0 >Content-Type: text/plain; > charset="Utf-8" >Content-Transfer-Encoding: 7bit >X-Newsreader: Microsoft CDO for Windows 2000 >Content-Class: urn:content-classes:message >Importance: normal >Priority: normal >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0 >Newsgroups: microsoft.public.windows.server.sbs >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250 >Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl >Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:212199 >X-Tomcat-NG: microsoft.public.windows.server.sbs
>Hi Guys
>I am experiencing problems with the Remote boot test,can anyone perhaps >assist me ,With regards to the GUID - do u know if this is assigned via ADS? >When the pxe test starts, it gathers the mac address and GUID (I'm >assuming off the nic) but it remains as >FFFFFFFFF-FFF-FFF-FFFFFFFFF >Is there a manual way of assigning it? without the need for ADS (if >issued by it)
>-- >Quinton Ceasar
>""Jenny wu [MSFT]"" wrote:
>> Hi Ricky,
>> Thanks for posting here!
>> For your description, I understand that you can not setup remote assistance >> connection between XP workstations and the SBS server. If I am off base, >> please don't hesitate to let me know.
>> Regarding to your symptom, please double check the Remote Assistance >> settings as follows:
>> To configure the computer of the novice user to accept Remote Assistance >> offers, you must make sure that the following requirements are met:
>> 1. The Group Policy on the computer of the novice user must be configured >> to enable Remote Assistance offers. >> 2. The computers of the novice and expert users must be members of the same >> domain or members of trusted domains. >> 3. Both computers must have Windows XP or Windows 2003 installed. >> 4. The expert user must be a member of the Local Administrators group on >> the computer of the novice.
>> I. To configure the Group Policies for the Remote Assistance tool, you need >> a list of expert users from which the computers of the novice users can >> accept Remote Assistance offers. This list must contain Domain User groups >> and Domain User accounts.
>> II. Configure Offer Remote Assistance policy setting in XP workstation >> 1. Start the Microsoft Management Console (MMC) Group Policy snap-in. To do >> this, click Start, and then click Run. In the Open box, type: gpedit.msc. >> Then, click OK. >> 2. In the Local Computer Policy\Computer Configuration\Administrative >> Templates\System\Remote Assistance folder, locate and double-click Offer >> Remote Assistance. >> 3. On the Offer Remote Assistance Properties dialog box, click Enable. >> 4. Select an option from the list to determine which of the following >> actions the expert users can take >> ** View the computer of the novice user >> ** View and control the computer of the novice user
>> *Note: This setting is for the entire group that is listed. The Offer >> Remote Assistance policy setting does not provide a mechanism that lets one >> group of users view the computer of the novice user, and also lets a second >> group of users view and control the computer of the novice user. There can >> be only one expert group.
>> 5. Click Show. The Show Contents dialog box opens. >> 6. Click Add to add the Domain Users and Domain User Groups. >> 7. Click OK to close the Show Contents dialog box, and then click OK to >> close the Offer Remote Assistance Properties dialog box. >> 8. Quit the MMC Group Policy snap-in. >> These policies are effective immediately. You do not have to restart the >> computer.
>> ***Important: Use caution when you populate the properties of the Offer >> Remote Assistance Group Policy because you cannot verify the domain >> accounts that you enter. We recommend that you extensively test this policy >> setting before you perform a large policy roll out.
>> *Note: The Offer Remote Assistance policy is not available in Microsoft >> Windows XP Home Edition.
>> *Note: Remote Assistance uses DCOM. In Windows XP and Windows 2003, the >> DCOM entry is located in the following registry subkey: >> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Ole >> The String value of the DCOM entry is EnableDCOM = Y. If this value is set >> to 'N' or if this value is missing, Remote Assistance will not work.
>> III. Configure Windows Firewall for offer-based Remote Assistance in XP >> workstation
>> To update your Group Policy objects with the new Windows Firewall settings, >> follow these steps: >> 1. Log on to your Window XP SP2-based computer as a member of the Domain >> Administrators security group, of the Enterprise Administrators security >> group, or of the Group Policy Creator Owners security group. >> 2. Click Start, click Run, type mmc, and then click OK. >> 3. On the File menu, click Add/Remove Snap-in, click the Standalone tab, >> and then click Add. >> 4. In the Available Standalone Snap-ins list, click Group Policy Object >> Editor, and then click Add. >> 5. In the Select Group Policy Object dialog box, click Browse. >> 6. In Browse for a Group Policy Object, click the Group Policy object that >> you want to update with the new Windows Firewall settings, and then click >> OK. >> 7. Click Finish to complete the Group Policy Wizard. >> 8. In the Add Standalone Snap-in dialog box, click Close. >> 9. In the Add/Remove Snap-in dialog box, click OK. >> 10. In the console tree, expand Computer Configuration, expand >> Administrative Templates, expand Network, expand Network Connections, and >> then click Windows Firewall. >> 11. Use the Group Policy Object Editor snap-in to locate Windows Firewall >> Group Policy settings. To do this, click Start, click Run, type gpedit.msc >> in the Open box, and then click OK.
>> *Note: The Group Policy settings are located in the following Group Policy >> Object Editor folders: >> o Computer Configuration/Administrative Templates/Network/Network >> Connections/Windows Firewall >> o Computer Configuration/Administrative Templates/Network/Network >> Connections/Windows Firewall/ Domain Profile >> o Computer Configuration/Administrative Templates/Network/Network >> Connections/Windows Firewall/ Standard Profile
>> 12. For each snap-in path that you located in step 11, add the following >> entry to the Windows Firewall: Define port exceptions setting:
I'm having the same issue as originally described by Ricky.
I've been doing the things described by you in your reply to Ricky. However, I'm confused on something, you said: "*Note: Remote Assistance uses DCOM. In Windows XP and Windows 2003, the DCOM entry is located in the following registry subkey: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Ole The String value of the DCOM entry is EnableDCOM = Y. If this value is set to 'N' or if this value is missing, Remote Assistance will not work."
This registry key exists on the SBS 3003, but not on the workstation, should it be present on the workstation, or just on the SBS?
> For your description, I understand that you can not setup remote assistance > connection between XP workstations and the SBS server. If I am off base, > please don't hesitate to let me know.
> Regarding to your symptom, please double check the Remote Assistance > settings as follows:
> To configure the computer of the novice user to accept Remote Assistance > offers, you must make sure that the following requirements are met:
> 1. The Group Policy on the computer of the novice user must be configured > to enable Remote Assistance offers. > 2. The computers of the novice and expert users must be members of the same > domain or members of trusted domains. > 3. Both computers must have Windows XP or Windows 2003 installed. > 4. The expert user must be a member of the Local Administrators group on > the computer of the novice.
> I. To configure the Group Policies for the Remote Assistance tool, you need > a list of expert users from which the computers of the novice users can > accept Remote Assistance offers. This list must contain Domain User groups > and Domain User accounts.
> II. Configure Offer Remote Assistance policy setting in XP workstation > 1. Start the Microsoft Management Console (MMC) Group Policy snap-in. To do > this, click Start, and then click Run. In the Open box, type: gpedit.msc. > Then, click OK. > 2. In the Local Computer Policy\Computer Configuration\Administrative > Templates\System\Remote Assistance folder, locate and double-click Offer > Remote Assistance. > 3. On the Offer Remote Assistance Properties dialog box, click Enable. > 4. Select an option from the list to determine which of the following > actions the expert users can take > ** View the computer of the novice user > ** View and control the computer of the novice user
> *Note: This setting is for the entire group that is listed. The Offer > Remote Assistance policy setting does not provide a mechanism that lets one > group of users view the computer of the novice user, and also lets a second > group of users view and control the computer of the novice user. There can > be only one expert group.
> 5. Click Show. The Show Contents dialog box opens. > 6. Click Add to add the Domain Users and Domain User Groups. > 7. Click OK to close the Show Contents dialog box, and then click OK to > close the Offer Remote Assistance Properties dialog box. > 8. Quit the MMC Group Policy snap-in. > These policies are effective immediately. You do not have to restart the > computer.
> ***Important: Use caution when you populate the properties of the Offer > Remote Assistance Group Policy because you cannot verify the domain > accounts that you enter. We recommend that you extensively test this policy > setting before you perform a large policy roll out.
> *Note: The Offer Remote Assistance policy is not available in Microsoft > Windows XP Home Edition.
> *Note: Remote Assistance uses DCOM. In Windows XP and Windows 2003, the > DCOM entry is located in the following registry subkey: > HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Ole > The String value of the DCOM entry is EnableDCOM = Y. If this value is set > to 'N' or if this value is missing, Remote Assistance will not work.
> III. Configure Windows Firewall for offer-based Remote Assistance in XP > workstation
> To update your Group Policy objects with the new Windows Firewall settings, > follow these steps: > 1. Log on to your Window XP SP2-based computer as a member of the Domain > Administrators security group, of the Enterprise Administrators security > group, or of the Group Policy Creator Owners security group. > 2. Click Start, click Run, type mmc, and then click OK. > 3. On the File menu, click Add/Remove Snap-in, click the Standalone tab, > and then click Add. > 4. In the Available Standalone Snap-ins list, click Group Policy Object > Editor, and then click Add. > 5. In the Select Group Policy Object dialog box, click Browse. > 6. In Browse for a Group Policy Object, click the Group Policy object that > you want to update with the new Windows Firewall settings, and then click > OK. > 7. Click Finish to complete the Group Policy Wizard. > 8. In the Add Standalone Snap-in dialog box, click Close. > 9. In the Add/Remove Snap-in dialog box, click OK. > 10. In the console tree, expand Computer Configuration, expand > Administrative Templates, expand Network, expand Network Connections, and > then click Windows Firewall. > 11. Use the Group Policy Object Editor snap-in to locate Windows Firewall > Group Policy settings. To do this, click Start, click Run, type gpedit.msc > in the Open box, and then click OK.
> *Note: The Group Policy settings are located in the following Group Policy > Object Editor folders: > o Computer Configuration/Administrative Templates/Network/Network > Connections/Windows Firewall > o Computer Configuration/Administrative Templates/Network/Network > Connections/Windows Firewall/ Domain Profile > o Computer Configuration/Administrative Templates/Network/Network > Connections/Windows Firewall/ Standard Profile
> 12. For each snap-in path that you located in step 11, add the following > entry to the Windows Firewall: Define port exceptions setting:
> 135:TCP:*:Enabled:Offer Remote Assistance
> 13. For each snap-in path, add the following entries to the Windows > Firewall: Define program exceptions setting:
> o %WINDIR%\SYSTEM32\Sessmgr.exe:*:Enabled:Remote Assistance > o %WINDIR%\PCHealth\HelpCtr\Binaries\Helpsvc.exe:*:Enabled:Offer Remote > Assistance > o %WINDIR%\PCHealth\HelpCtr\Binaries\Helpctr.exe:*:Enabled:Remote > Assistance - Windows Messenger and Voice
> After you have configured properly, try to test, how is the result?
> If the issue persists, let use do some tests to isolate the issue: > 1. Please try to disable all firewalls included Microsoft basic firewall > and third party firewall and Anti-virus applications installed in server > side and XP workstation side, try to test again, how the result?
> 2. Please perform a Clean Boot. A Clean Boot will allow us to isolate any > device drivers or programs that are loading at startup that may be causing > a conflict with other device drivers or programs that are installed in your > computer.
> 1) Run MSCONFIG.EXE. > 2) In the Services tab, click "Hide All Microsoft Services" and click > "Disable All". > 3) In the Startup tab, click "Disable All". Click OK. (This will > temporarily prevent third-party programs from running automatically during > start-up.) > 4) Restart the computer and check whether the problem still persists.
> If the problem does not occur, it indicates that the problem is related to > one application or service we have disabled. You can use the MSCONFIG tool > again to re-enable the disabled item one by one to find out the culprit.
> I appreciate your time and efforts to perform test. I am looking forward to > your reply!
> Have a nice day!
> Best Regards,
> Jenny Wu > Microsoft CSS Online Newsgroup Support > Get Secure! - www.microsoft.com/security > ====================================================== > This newsgroup only focuses on SBS technical issues. If you have issues > regarding other Microsoft products, you'd better post in the corresponding > newsgroups so that they can be resolved in an efficient and timely manner. > You can locate the newsgroup here: > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
> When opening a new thread via the web interface, we recommend you check the > "Notify me of replies" box to receive e-mail notifications when there are > any updates in your thread. When responding to posts via your newsreader, > please "Reply to Group" so that others may learn and benefit from your > issue.
> Microsoft engineers can only focus on one issue per thread. Although we > provide other information for your reference, we recommend you post > different incidents in different threads to keep the thread clean. In doing > so, it will ensure your issues are resolved in a timely manner.
> For urgent issues, you may want to contact Microsoft CSS directly. Please > check http://support.microsoft.com for regional support phone numbers.
> Any input or comments in this thread are highly appreciated. > ====================================================== > This posting is provided "AS IS" with no warranties, and confers no rights.
The registry key entry "EnableDCOM = Y" should be also showed on the Windows XP workstation. If it is missing, please manually add it to the appropriate location (HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Ole).
Note: Only Windows XP OS and Windows 2003 have the remote assistance feature. Please strictly follow my previous post steps to setup remote assistance connection.
I am happy to be assistance to you!
Have a nice day!
Sincerely,
Jenny Wu Microsoft CSS Online Newsgroup Support Get Secure! - www.microsoft.com/security ====================================================== This newsgroup only focuses on SBS technical issues. If you have issues regarding other Microsoft products, you'd better post in the corresponding newsgroups so that they can be resolved in an efficient and timely manner. You can locate the newsgroup here: http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
When opening a new thread via the web interface, we recommend you check the "Notify me of replies" box to receive e-mail notifications when there are any updates in your thread. When responding to posts via your newsreader, please "Reply to Group" so that others may learn and benefit from your issue.
Microsoft engineers can only focus on one issue per thread. Although we provide other information for your reference, we recommend you post different incidents in different threads to keep the thread clean. In doing so, it will ensure your issues are resolved in a timely manner.
For urgent issues, you may want to contact Microsoft CSS directly. Please check http://support.microsoft.com for regional support phone numbers.
Any input or comments in this thread are highly appreciated. ====================================================== This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
>Thread-Topic: Remote Assistance not working >thread-index: AcYQk0rw3O9LVFkVRhqFSH+67KTP/A== >X-WBNR-Posting-Host: 67.107.193.136 >From: "=?Utf-8?B?U2VhbiBWcmVlbGFuZA==?="
>Subject: RE: Remote Assistance not working >Date: Tue, 3 Jan 2006 10:27:03 -0800 >Lines: 290 >Message-ID: <8C4AC419-23C2-4588-B8C4-FF8796967...@microsoft.com> >MIME-Version: 1.0 >Content-Type: text/plain; > charset="Utf-8" >Content-Transfer-Encoding: 7bit >X-Newsreader: Microsoft CDO for Windows 2000 >Content-Class: urn:content-classes:message >Importance: normal >Priority: normal >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0 >Newsgroups: microsoft.public.windows.server.sbs >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250 >Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGXA03.phx.gbl >Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:233760 >X-Tomcat-NG: microsoft.public.windows.server.sbs
>Jenny,
>I'm having the same issue as originally described by Ricky.
>I've been doing the things described by you in your reply to Ricky. >However, I'm confused on something, you said: >"*Note: Remote Assistance uses DCOM. In Windows XP and Windows 2003, the >DCOM entry is located in the following registry subkey: >HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Ole >The String value of the DCOM entry is EnableDCOM = Y. If this value is set >to 'N' or if this value is missing, Remote Assistance will not work."
>This registry key exists on the SBS 3003, but not on the workstation, should >it be present on the workstation, or just on the SBS?
>Thanks,
>""Jenny wu [MSFT]"" wrote:
>> Hi Ricky,
>> Thanks for posting here!
>> For your description, I understand that you can not setup remote assistance >> connection between XP workstations and the SBS server. If I am off base, >> please don't hesitate to let me know.
>> Regarding to your symptom, please double check the Remote Assistance >> settings as follows:
