iPhone and Exchange Server 2003

[Kevin]

Ok, here we go. Need some iPhone brains.
I am able to use my Treo 700wx and sync with out any issues.
We have some people inside our building that use iTouches and they too can
access their mail, contacts and calenders using the exchange server name.
However The one person that has a iPhone can not sync. They have two more
managers that just bought a iPhone. So this is getting to be a very
important project.

exchange Server 2003 with ISA 2000 as the firewall.

Kevin...

[Lanwench [MVP - Exchange]]

You haven't told us what happens when you try. Make sure the iphone is
updated with the latest version (2.x) and then pick Microsoft Exchange from
the new mail accounts list. Enter the servername (publicname.domain.com) and
DOMAIN\username. The rest is really pretty straightforward.

[Kevin]

The Error I am getting is as follows:
"Cannot Get Mail
The connection to the server failed"

I am using the same account information when I am inside the domain except
outside the domain I am using mail.xxxxxx.com

[Lanwench [MVP - Exchange]]

Kevin <Ke...@discussions.microsoft.com> wrote:
> The Error I am getting is as follows:
> "Cannot Get Mail
> The connection to the server failed"
>
> I am using the same account information when I am inside the domain
> except outside the domain I am using mail.xxxxxx.com

And port 443 is open inbound? You ran the CEICW and enabled Outlook Mobile
Access? Sure the server name is correct & the login name syntax is
DOMAIN\username ?

[Robbin Meng [MSFT]]

Hello Kevin,

Thank you for your post and thanks for Lanwench's great sharing.

At the same time, I would also like to know that

1. Have you tried access OWA via Safari? Does that work? [Is the Exchange
2003 server applied SP2 already?]
2. Besides the Exchange server, can you sync this iPhone device with your
desktop computer e.g. Outlook for mails and contacts etc.?

The process of syncing iPhone is similar with normal syncing Windows Mobile
device and as I know, the configuration on server side is no difference
from Windows Mobile based device. So if other mobile device works fine to
sync, we can eliminate the issue in server side, and the issue may related
to iPhone settings.

To add some additional information, I'd like suggest you check the
following articles, they contains the introductions and configuration of
iPhone for Microsoft Exchange Server.

Regarding how to setup ActiveSync on server side, you can refer to the
following article:

Step-by-Step Guide to Deploying Windows Mobile-based Devices with Microsoft
Exchange Server 2003 SP2
http://www.microsoft.com/technet/solutionaccelerators/mobile/deploy/msfp_ove
rview.mspx

Regarding how to set Active sync settings in iPhone, you can refer to the
following articles from Apple:

iPhone and Microsoft Exchange Server
http://images.apple.com/iphone/enterprise/docs/iPhone_MS_Exchange.pdf

iPhone Enterprise_Deployment_Guide
http://support.apple.com/manuals/en_US/Enterprise_Deployment_Guide.pdf

More information related:

iPhone 3G won't Sync with Exchange in Windows Small Business Server General
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?&query=iP
hone+3G+Sync+&lang=en&cr=&guid=&sloc=en-us&dg=microsoft.public.windows.serve
r.sbs&p=1&tid=f66d2c49-2cae-426b-9c64-2e3a2c0bd267

Connecting to Exchange ActiveSync using an iPhone?
http://blogs.msdn.com/jasonlan/archive/2008/07/18/iphone-2-0-windows-mobile-
for-push-email.aspx

Apple Tech articles for syncing issue:

iPod touch, original iPhone, or iPhone 3G: Microsoft Exchange data not
syncing to the device after configuring Microsoft Exchange account
http://support.apple.com/kb/TS1693

Troubleshooting iPhone and iPod touch contact and calendar syncing via USB
on Windows
http://support.apple.com/kb/HT1692

Please Note: Since the website is not hosted by Microsoft, the link may
change without notice. Microsoft does not guarantee the accuracy of this
information.

Hope this helps.

Thank you for your time and cooperation.

Best regards,
Robbin Meng(MSFT)
Microsoft CSS Online Newsgroup Support

[Kevin]

Exchange SP2 is installed.
I can sync the iphone inside the domain.
I can sync a treo 700wx and all other windows based phones from outside the
domain.
can not get th iphone or itouch to sync outside the domain.
From the iphone and iTouch I have entered the domain\username and the
optional domain the the usname by itself.

I am wondering about the ISA2000 stripping some of the information?

[Cris Hanna [SBS - MVP]]

If you're still running ISA 2000, does that mean that you have not applied
the specific SBB SP1, which would have gotten you ISA 2004?

--
Cris Hanna [SBS - MVP]
Co-Author, Windows Small Business Server 2008 Unleashed
http://www.amazon.com/Windows-Small-Business-Server-Unleashed/dp/0672329573/ref=pd_bbs_sr_1?ie=UTF8&s=books&qid=1217269967&sr=8-1

------------------------------------
MVPs do not work for Microsoft
Please do not submit questions directly to me.

"Kevin" <Ke...@discussions.microsoft.com> wrote in message
news:AB050F7D-AA8D-491B...@microsoft.com...

[Kevin]

appearently there former support did not.

[Robbin Meng [MSFT]]

Hi Kevin,

Thanks for your reply.

Since the iPhone device works fine inside the domain, when using it
outside, besides the ActiveSync, can it send/receive emails correctly? Can
it connect OWA, OMA etc?

If all other functions work fine except ActiveSync, I suggest you follow
the below links to check ISA server and other firewall if any.

Step-by-Step Guide to Deploying Windows Mobile-based Devices with Microsoft
Exchange Server 2003 SP2

http://www.microsoft.com/technet/solutionaccelerators/mobile/deploy/msfp_b.m
spx

At the same time, check if there is any ActiveSync related errors in Event
logs on SBS server.

Hope this helps.

Best regards,

Robbin Meng(MSFT)