OEM version error
Dray
I removed Sharepoint services from my SBS 2003 using Add\Remove programs as
a means to solve my Companyweb not displaying problem. On reinstalling
Sharepoint the setup wizard now tells me 'This computer cannot be upgraded to
the OEM version of Windows Small Business Server' even though it is an OEM
version.
Help.
Dray
Nathan Liu [MSFT]
Thank you for posting in the SBS newsgroup.
According to your description, I understand that you received the error
message "This computer cannot be upgraded to the OEM version of Windows
Small Business Server", when you try to reinstall the SharePoint on the SBS
2003 Server. If I have misunderstood the problem, please don't hesitate to
let me know.
To narrow down this issue, please answer and perform the following
questions and steps:
1. Did you have install the SBS 2003 SP1 before you removed the Intranet
component?
2. How did you remove and reinstall the SharePoint Services? Please kindly
refer to the following KB article to try again:
829114 How to remove and how to install the Windows Small Business Server
2003 SharePoint Services companyweb Web site
http://support.microsoft.com/default.aspx?scid=kb;en-us;829114
3. What's the history of this OEM installation? Was it a fresh install
from the action pack CD or an upgrade install?
4. Open Regedit, check the value data of
hklm\software\microsoft\smallbusinessserver\isrunfromweb registry. If it's
0x0, please change it to 0x1. What's the result?
5. Please make sure that the Windows server 2003 SP1 has been
successfully applied. Right-click 'My Computer' and choose 'Properties'.
You will see the version of the Windows OS. With the Windows 2003 SP1
installed, you can also try to add the following registry:
HKLM\System\CCS\Control\Windows\CSDVersion REG_DWORD 0x100 and then rerun
the SBS 2003 SP1 integration component install. Will the problem be
resolved?
6. If the problem persists, please check the content of C: drive. Make sure
that there is no 'config.msi' folder under c:\.
7. Check to see if the file KB885918.log is existed in C:\Windows folder.
If so, rename the file to KB885918.log.old and then try the setup again.
8. Navigate to the folder C:\program files\Microsoft Integration\Windows
Small Business Server 2003\ Rename the folder logs to logs.old. Create a
new empty logs folder. Navigate to C:\windows\temp. Delete any contents.
After doing this, try the setup again. What's the result?
If the issue persists, please help me gather the following information:
1. Please run 'eventvwr.exe' (without the quotation marks) on the command
prompt on the SBS 2003 Server, and check if there are any error messages
about this issue, then paste the full context in your reply.
2. Please locate the setup.log and Sharepoint_MSDE.Log from the
.\Program Files\Microsoft Integration\Windows Small Business Server
2003\Logs folder, and check if there are any error messages noted on this
issue, then paste the full context in your reply.
More information:
Backing Up and Restoring Windows Small Business Server 2003
http://go.microsoft.com/fwlink/?LinkId=49916
829112 How to back up and restore http://companyweb data in Windows Small
http://support.microsoft.com/?id=829112
I appreciate your time and cooperation. If anything is unclear, please feel
free to let me know. I am looking forward to hearing from you.
Best regards,
Nathan Liu (MSFT)
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Nathan Liu [MSFT]
Thanks for your email.
Based on my research, please kindly refer to the following information:
I. Scenario I SBS SP1 Standard (with no complete Intranet
component removal)
· Problem Description
After SBS 2003 SP1 Standard installation, one uninstalls the Companyweb by
using the 'Remove' feature in SBS Integrated setup; when they try to
reinstall the Intranet component through 'SBS Integrated Setup', they are
prompted to insert the CD 3: Insert Windows Small Business Server 2003 Disc
3 or point to location where Windows Small Business Server Setup files may
be found.
However, after the original SBS CD3 is inserted and 'OK' is clicked, the
wizard then gives the error: The drive contains a disc for Windows Small
Business Server 2003 with no service packs. When the prompt appears, insert
a disc for Windows Small Business Server 2003 with Service Pack 1.
Since the Companyweb (Intranet) installation part is in the SBS SP1 CD2,
the installation cannot proceed.
· Analysis
This is an Intranet component removal by using the 'SBS Integrated setup',
which can be treated as an incomplete Companyeweb instance removal. As a
result, the existing WSS MSDE SP4 instance is NOT removed, but the WSS SP1
is removed. When trying to perform the reinstallation of the Intranet
component, the System will try to locate both the original Companyweb
installation bits and the new ones in the SP1.
What's Removed:
- Import File wizard
- Fax Routing Extension.
- WSS
- Any folders files created by WSS.
- ISAPI filter
- V-dir
What's Not removed:
- MSDE Instance
- Config Database.
- Content Database.
· Resolution
1. Start a cmd prompt and change directory to the SP1 download
folder (or the SBS03_SP1 folder on the SBS SP1 PKG_CD2).
2. Type “SBS2003-KB885918-SP1-X86-ENU.EXE /x” (with no
quotation marks) and press Enter.
3. Specifying a path for the extracted files (such as C:\SBSSP1)
4. Insert the original SBS (non-SP1) Disc 3 into the CDROM.
5. Copy all the folders and the files from the
<CDROM>:\SBS\CLIENTAPPS\SHAREPT folder to the
C:\SBSSP1\cd3\sbs\clientapps\sharept folder.
6. Run the SBS Integrated setup, and when the setup program
prompts for the CD3, point it to the folder created in the previous step.
7. Insert SBS SP1 CD 1, re-install WSS SP1.
8. And then insert SBS SP1 CD 2 to reinstall SBS SP1.
9. Run CEICW once the setup is completed.
II. Scenario II SBS SP1 Standard (with complete Intranet component
removal)
· Problem Description
Note: The only different from the scenario I is that one uses the steps
outlined in the KB article below to completely remove the Companyweb
(Intranet) component: '829114 How to remove and how to install the Windows
Small Business Server 2003 - http://support.microsoft.com/?id=829114'.
After SBS 2003 SP1 Standard installation, one uninstalls the Companyweb by
using the steps outlined in KB 829114; when they try to reinstall the
Intranet component through 'SBS Integrated Setup', they are prompted to
insert the CD 3: Insert Windows Small Business Server 2003 Disc 3 or point
to location where Windows Small Business Server Setup files may be found.
However, after the original SBS CD3 is inserted and 'OK' is clicked, the
wizard then gives the error: The drive contains a disc for Windows Small
Business Server 2003 with no service packs. When the prompt appears, insert
a disc for Windows Small Business Server 2003 with Service Pack 1.
Since the Companyweb (Intranet) installation part is in the SBS SP1 CD2,
the installation cannot proceed.
· Analysis
Since it's a complete removal by using the steps in KB 829114, all the
following components are removed. However, that makes our resolution
relatively easy since all the reinstallation required bits can be found on
the SBS SP1 CD2.
What's Removed:
- MSDE Instance
- Config Database.
- Content Database.
- Import File wizard
- Fax Routing Extension.
- WSS
- Any folders files created by WSS.
- ISAPI filter
- V-dir
What's Not removed:
2 None
· Resolution
1. Start a cmd prompt and change directory to the SP1 download
folder (or the SBS03_SP1 folder on the SBS SP1 PKG_CD2).
2. Type “SBS2003-KB885918-SP1-X86-ENU.EXE /x” (with no
quotation marks) and press Enter.
3. Specifying a path for the extracted files (such as C:\SBSSP1)
4. Run the SBS Integrated setup, and when the setup program
prompts for the CD3, point it to the folder created in the previous step.
5. Insert SBS SP1 CD 1, re-install WSS SP1.
6. And then insert SBS SP1 CD 2 to reinstall SBS SP1.
7. Run CEICW once the setup is completed.
III. Scenario III SBS SP1 Premium (with no complete Intranet
component removal)
· Problem Description
After SBS 2003 SP1 Premium installation (both ISA 2004 and SQL SP4 is
installed through SP1 CD3,) one uninstalls the Companyweb by using the
'Remove' feature in SBS Integrated setup; when they try to reinstall the
Intranet component through 'SBS Integrated Setup', they are prompted to
insert the CD 3: Insert Windows Small Business Server 2003 Disc 3 or point
to location where Windows Small Business Server Setup files may be found.
However, after the original SBS CD3 is inserted and 'OK' is clicked, the
wizard then gives the error: The drive contains a disc for Windows Small
Business Server 2003 with no service packs. When the prompt appears, insert
a disc for Windows Small Business Server 2003 with Service Pack 1.
Since the Companyweb (Intranet) installation part is in the SBS SP1 CD2,
the installation cannot proceed.
· Analysis
This is an Intranet component removal by using the 'SBS Integrated setup',
which can be treated as an incomplete Companyeweb instance removal. As a
result, the existing WSS SQL SP4 instance is NOT removed, but the WSS SP1
is removed. When trying to perform the reinstallation of the Intranet
component, the System will try to locate both the original Companyweb
installation bits and the new ones in the SP1. And since the SQL SP4
instance for WSS is still there, we don't need to re-apply the SQL
installation bits in the SP1 CD3 again.
What's Removed:
- Import File wizard
- Fax Routing Extension.
- WSS
- Any folders files created by WSS.
- ISAPI filter
- V-dir
What's Not removed:
- SQL Instance
- Config Database.
- Content Database.
· Resolution
1. Start a cmd prompt and change directory to the SP1 download
folder (or the SBS03_SP1 folder on the SBS SP1 PKG_CD2).
2. Type “SBS2003-KB885918-SP1-X86-ENU.EXE /x” (with no
quotation marks) and press Enter.
3. Specifying a path for the extracted files (such as C:\SBSSP1)
4. Insert the original SBS (non-SP1) Disc 3 into the CDROM.
5. Copy all the folders and the files from the
<CDROM>:\SBS\CLIENTAPPS\SHAREPT folder to the
C:\SBSSP1\cd3\sbs\clientapps\sharept folder.
6. Run the SBS Integrated setup, and when the setup program
prompts for the CD3, point it to the folder created in the previous step.
7. Insert SBS SP1 CD 1, re-install WSS SP1.
8. And then insert SBS SP1 CD 2 to reinstall SBS SP1.
9. Run CEICW once the setup is completed.
IV. Scenario IV SBS SP1 Premium (with complete Intranet component
removal)
· Problem Description
Note: The only different from the scenario III is that one uses the steps
outlined in the KB article below to completely remove the Companyweb
(Intranet) component: '829114 How to remove and how to install the Windows
Small Business Server 2003 - http://support.microsoft.com/?id=829114'.
After SBS 2003 SP1 Premium installation (both ISA 2004 and SQL SP4 is
installed through SP1 CD3,) one uninstalls the Companyweb by using the
steps outlined in KB 829114; when they try to reinstall the Intranet
component through 'SBS Integrated Setup', they are prompted to insert the
CD 3: Insert Windows Small Business Server 2003 Disc 3 or point to location
where Windows Small Business Server Setup files may be found.
However, after the original SBS CD3 is inserted and 'OK' is clicked, the
wizard then gives the error: The drive contains a disc for Windows Small
Business Server 2003 with no service packs. When the prompt appears, insert
a disc for Windows Small Business Server 2003 with Service Pack 1.
Since the Companyweb (Intranet) installation part is in the SBS SP1 CD2,
the installation cannot proceed.
· Analysis
Since it's a complete removal by using the steps in KB 829114, all the
following components are removed. That makes our resolution relatively easy
since all the reinstallation required bits can be found on the SBS SP1 CD2;
however, you will need to reinstall SQL SP4 to apply to the WSS instance by
using the SBS SP1 CD3.
What's Removed:
- SQL Instance
- Config Database.
- Content Database.
- Import File wizard
- Fax Routing Extension.
- WSS
- Any folders files created by WSS.
- ISAPI filter
- V-dir
What's Not removed:
2 None
· Resolution
1. Start a cmd prompt and change directory to the SP1 download
folder (or the SBS03_SP1 folder on the SBS SP1 PKG_CD2).
2. Type “SBS2003-KB885918-SP1-X86-ENU.EXE /x” (with no
quotation marks) and press Enter.
3. Specifying a path for the extracted files (such as C:\SBSSP1)
4. Run the SBS Integrated setup, and when the setup program
prompts for the CD3, point it to the folder created in the previous step.
5. Insert SBS SP1 CD 1, re-install WSS SP1.
6. And then insert SBS SP1 CD 2 to reinstall SBS SP1.
7. Once the setup for SBS SP1 main bit is completed, insert SBS
SP1 CD3 to install SQL SP4.
8. Run CEICW once the setup is completed.
Nathan Liu [MSFT]
Thanks for the email.
Please feel free to take your time to perform these troubleshooting steps,
if you have any updates or need any further assistance on this issue,
please feel free to let me know. I am glad to be of assistance. :-)
Nathan Liu [MSFT]
Many thanks for your kind update.
To run the "SBS Integrated Setup", if there is a "Continue Setup" icon on
the SBS Windows desktop, we just need to double-click it to directly run
"SBS Integrate Setup". Alternatively, open "Add or Remove Programs", and
then highlight "Windows Small Business Server 2003" and click
"Change/Remove" button.
Please feel free to take your time to perform these Service Packs
installation, if you have any updates or need any further assistance on
this issue, please feel free to let me know. I am glad to be of assistance.
:-)
Have a nice day!