Outlook2k7 over VPN Out of Office Assistant problem

[yaro137]

User's computer is not a member of the domain. Mail flows and all
looks good till you start the OOF thing. It will just tell you it
cannot connect to the server because it's currently unavailable. Now
when we add autodiscover.domain.com pointing to the Exchange server to
the host file of that computer it works but why? Without it when you
run a test it will tell you that a Srv Record lookup for domain.com
FAILED (0x8004010F) or Local autodiscover for domain.com FAILED
(0x8004010F)
yaro

[Robbin Meng [MSFT]]

Hello yaro,

Thanks for your post.

The error 0x8004010F usually means MAPI_E_NOT_FOUND. If you set the Primary SMTP address of a user to an address that you do not host such as hotmail.com your
autodiscover will not function. Therefore, other Exchange services including web-distributed OAB, OOF, and the Availability service (free/busy) will fail in Outlook 2007 clients.
OAB fail to download with 0x8004010F, free busy information shows as no information.

To resolve this error, please refer to the Autodiscover White Paper and implement the solution for either Scenario #2 (using DNS SRV record) or Scenario #4 (Autodiscover
redirect).
http://technet.microsoft.com/en-us/library/bb332063.aspx

Details steps:
==========
To use the new DNS SRV lookup method in order to locate the Exchange 2007 Autodiscover service, follow these steps.

Note You must create the Autodiscover SRV record in the external DNS zone that matches the right side of your user's SMTP addresses. For example, if a user's primary
SMTP address is us...@contoso.com, the record must be created in the contoso.com external DNS zone. If you have multiple primary SMTP address domains in your
organization, you must create an Autodiscover SRV record in each zone.
1. In your external DNS zone, remove any HOST (A) or CNAME records for the Autodiscover service.
2. Use the following parameters to create a new SRV record:
Service: _autodiscover
Protocol: _tcp
Port Number: 443
Host: mail.contoso.com
Note, For more information about how to create this record, see the "About SRV records" section.

Note In this example, mail.contoso.com is a name for which your certificate is valid. Usually, this is the same DNS name that you use for Outlook Anywhere and for Outlook
Web Access.

In this example, the Autodiscover service does the following when the client tries to contact the Autodiscover service:
1. Autodiscover posts to https://contoso.com/Autodiscover/Autodiscover.xml. This fails.
2. Autodiscover posts to https://autodiscover.contoso.com/Autodiscover/Autodiscover.xml. This fails.
3. Autodiscover performs the following redirect check:
GET http://autodiscover.contoso.com/Autodiscover/Autodiscover.xml
This fails.
4. Autodiscover uses DNS SRV lookup for _autodiscover._tcp.contoso.com, and then "mail.contoso.com" is returned.
5. Outlook asks permission from the user to continue with Autodiscover to post to https://mail.contoso.com/autodiscover/autodiscover.xml.
6. Autodiscover's POST request is successfully posted to https://mail.contoso.com/autodiscover/autodiscover.xml.
About SRV records

If you are using Windows DNS, the steps to create an SRV Record are as follows:
1. Open the DNS Management MMC snap-in.
2. Expand Forward Lookup Zones.
3. Locate and right-click the external DNS zone, and then click Other New Records.
4. Click Service Location (SRV).
5. Enter the parameters by using the required values.
6. Click OK.
Note Depending on your DNS solution, you may be unable to implement SRV records. Contact your DNS hosting provider or your DNS administrator for guidance.

More information:
How to Configure Exchange Services for the Autodiscover Service
http://technet.microsoft.com/en-us/library/bb201695.aspx

Hope this helps.

Best regards,
Robbin Meng(MSFT)
Microsoft Online Newsgroup Support

==================================================================
Please post your SBS 2008 related questions to the SBS newsgroup on Connect website:
https://connect.microsoft.com/sbs08/community/discussion/richui/default.aspx

Please post your EBS related questions to the EBS newsgroup on Connect website:
https://connect.microsoft.com/ebs08/community/discussion/richui/default.aspx

If you want to use a newsreader other than a web forum to access these newsgroups,
please refer to the following blog to apply NNTP password and configure a newsreader:
http://msmvps.com/blogs/bradley/archive/2008/11/02/signing-up-for-the-sbs-2008-newsgroups.aspx
==================================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
==================================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
==================================================================