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Upgrade stalls

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Chris J. D.

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Dec 30, 2003, 12:05:17 AM12/30/03
to
I am in the process of upgrading an NT4 PDC to Windows
2003 and Active Directory. For the last hour it has said
setup will complete in approximately 23 minutes. The
upgrade appears to have stalled. The flashing little green
lights in the bottom right hand corner of the screen are
no longer giving me the comfort they once did but they
still continue to flash. The screens displaying the
benefits of Windows 2003 server continues but is now a
tease.

So my questions are, will there be a log of errors
somewhere that indicates why the upgrade failed? If not,
how does one determine why the upgrade failed?

Regards

Chris

Brian Desmond [MVP]

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Dec 30, 2003, 1:07:36 AM12/30/03
to
What step is the setup process on, and what are the specs on the machine?

--
--
Brian Desmond
Windows Server MVP
desm...@payton.cps.k12.il.us

Http://www.briandesmond.com


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Joe Wu [MSFT]

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Dec 30, 2003, 4:45:21 AM12/30/03
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Dear Chris,

Thank you for your post.

The questions that Brian Desmond (MVP) asked are important for us to
troubleshoot this kind of upgrade issue. If possible, please use a digital
camera to take a photo on the installation page and post it here.

I would like to share my experience in handling this kind of problem with
you:

1. If you have performed backup before the upgrade, please restore it and
then check upgrade compatibility. You can insert the Windows Server 2003
Installation CD and choose "Check system compatibility" (or run
"<CD_ROM>\i386\winnt32.exe /checkupgradeonly") to verify if the upgrade is
available.

2. Temporarily unplug all the add-on PCI cards (for example, sound card,
network adapter, internal modem) and peripheral devices (for example,
printer, USB devices), and then try the upgrade again.

3. When the problem occurs, we can press Shift+F11 to display a window
showing the status of the installation. This lets us know what component is
being installed.

4. We can then press down Shift+F10 to open a command prompt, browse to the
%windir% folder, and check the following files:

Setuperr.log, Setupact.log, Setupapi.log, Setuplog.txt and Pnplog.txt

From the information collected in Step 2~4, we can get more hints and then
perform more specific troubleshooting steps to resolve the problem.

Thank you for using our news group!

Regards,
Joe Wu
Product Support Services
Microsoft Corporation

Get Secure! - www.microsoft.com/security

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|From: "Brian Desmond [MVP]" <desm...@payton.cps.k12.il.us>
|References: <067e01c3ce92$843d1ad0$a301...@phx.gbl>
|Subject: Re: Upgrade stalls
|Date: Tue, 30 Dec 2003 00:07:36 -0600
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Brian Desmond [MVP]

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Dec 30, 2003, 8:27:38 PM12/30/03
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I don't think it would be a good idea to remove the NIC during a domain
upgrade, Joe.

--
--
Brian Desmond
Windows Server MVP
desm...@payton.cps.k12.il.us

Http://www.briandesmond.com


"Joe Wu [MSFT]" <jo...@online.microsoft.com> wrote in message
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Chris J. D.

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Dec 31, 2003, 12:07:50 AM12/31/03
to
Hi Joe

Thank you for your response.

The server in question is a HP LH 3, a single Pen III 500
CPU, 256 mb, 5 GB of free disk space on the primary
partition. It is PDC NT 4 service packed and windows
updated up to 28DEC03.

I ran the "Check system compatibility", which downloaded
latest setup information, until I was only getting three
errors. These were, Exchange 5.5, HP Laserjet 5M and one
about Windows 95 and NT4 compatiblility. Exchange was only
an Administration install, I uninstalled this but it still
comes up as an error. I would think the Laserjet 5M would
only cause a problem if I tried to setup a printer using
that driver. Of course Win 95 and NT4 issues should not
stop the install.

Pressing Shift+F11 I see that the upgrade is stalling
on "Installing Components" the status reads: "Setting
COM+System Application as system".

Pressing Shift+F10 I have accessed Setuperr.log, the error
is repeats as follows;

"
Warning:
An error occurred when trying to add the account Network
Service to the group Performance Log users
The problem, "The specified local group deos not exist.",
occurred when trying to open the group. Pleasse add the
member manually.
"

Pressing Shift+F10, Setupact.log has the same error as
above but further along (after the copy type information)
it has this error:

"
esk.cpl: DeskInstallService: SetupDiGetSelectedDriver
failed with error 0xe000203.
esk.cpl: Returning 0xe000020e for function 0x2 and device
ROOT\LEGACY_CIRRUS\000
"
further along from that
"
esk.cpl: Disabling the following service: cirrus
esk.cpl: Removing the following devnode:
ROOT\LEGACY_CIRRUS\0000
esk.cpl: Returning 0xe000020e for function 0x5
esk.cpl: Disabling 1 legacy device in 2 tries
esk.cpl: Returning 0xe000020e for function 0xc
esk.cpl: Disabling the following servie: cirrus
"

further along

"
UI mode Setup has started
An error occurred when trying to add the account Network
Service to the group Performance Log users
The problem, "The specified local group deos not exist.",
occurred when trying to open the group. Pleasse add the
member manually.
"

Pressing Shift+F10 I have accessed Setupapi.log, the
following errors appears:

"
Device install function: DIF_SELECTBESTCOMPATDRV.
W059 Selecting best compatible driver failed. Error
0xe0000228: There are no compatible drivers for this device
W157 Default Installer failed. Error 0xe0000228: There are
no compatible drivers for this device
..."ROOT\LEGACY_MMCDEV\0000"...
...veto type 1: PNP_VetoLegacyDevice...
...Device "ROOT\LEGACY_MMCDEV\0000" required reboot: Query
removed failed (install) CfgMgr32 returned: 0x17
CR_REMOVE_VETOED
...Device install of "ROOT\lEGACY_MMCDEV\0000" finished
successfully.
"

There seems to be a lot of these types of error that
finish with success?

I am going to have a guess and say it is the inbuilt
graphic card that is giving me problems. What I'll do is
put PCI card in and see if it will upgrade with that.

Thanks for your help

Regards

Chris

>.
>

Chris J. D.

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Dec 31, 2003, 12:55:08 AM12/31/03
to
Hi Joe

I have replace the graphic card but the upgrades stalls at;
Install Windows - completing Installation - 23 minutes to
go.

Shift+F11 shows me that it is hanging on:
Setting COM+System Application as system.

Brian, I think as long the server thinks it is a PDC, the
upgrade should be able to go ahead without a NIC, of
course I could be wrong.

Regards

Chris

>...."ROOT\LEGACY_MMCDEV\0000"...
>....veto type 1: PNP_VetoLegacyDevice...
>....Device "ROOT\LEGACY_MMCDEV\0000" required reboot:

Query
>removed failed (install) CfgMgr32 returned: 0x17
>CR_REMOVE_VETOED

>....Device install of "ROOT\lEGACY_MMCDEV\0000" finished

>.
>

Joe Wu [MSFT]

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Dec 31, 2003, 5:02:54 AM12/31/03
to
Hello Chris,

Thank you for your update.

First, thanks Brain for his reminder. He is right, please do not disable
the NIC since it is a domain controller. I apologize for my typo.

Regarding the information you provided, I would like to suggest that we try
to resolve the problem in the following way:

1. Please uninstall the "HP Laserjet 5M" and then try the upgrade
installation again. If the installation process stops at configuring COM+
components, we can skip it by using the following method:

1.) Press SHIFT+F10 to get to a command prompt.
2.) Type in "taskmgr" to get Task Manager up.
3.) End the dllhost.exe process.

The setup should continue. (If a warning error message appears, please
click OK to ignore it.)

2. If the problem persists, please replace the PCI Graphic Card (we should
disable the old card in the BIOS) first.

Please let us know how the steps work out.

Thank you and happy new year!

Regards,
Joe Wu
Product Support Services
Microsoft Corporation

Get Secure! - www.microsoft.com/security

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|Subject: Re: Upgrade stalls
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anon...@discussions.microsoft.com

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Jan 2, 2004, 12:16:27 AM1/2/04
to
Hi Joe,

It would appear that by using Task Manager to end
dllhost.exe, I was able to pass the install phase of the
Windows 2003 upgrade.

For the record I remove the PCI graphics card and managed
to complete the install using the inbuild graphic card. It
would seem a Hewlett Packard LH3 can work with Windows
2003 although I have errors but I will check this forum
before asking for help.

Thank you and Brain for your help.

Regards

Chris

PS. Happy New Year :)

>.
>

Joe Wu [MSFT]

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Jan 2, 2004, 4:46:45 AM1/2/04
to
Hello Chris,

Thank you for your update and I am glad to hear that the upgrade succeeded.

It is my pleasure to work with you. If you need our further assistance,
please feel free to let us know. Again, thanks for using our news groups!

Regards,
Joe Wu
Product Support Services
Microsoft Corporation

Get Secure! - www.microsoft.com/security

====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
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Bob Qin [MSFT]

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Mar 29, 2004, 6:28:53 PM3/29/04
to
Hi Nicko,

Did you get any problem when running "winnt32.exe /checkupgradeonly"
command?

I recommend that you copy a msconfig.exe tool from Windows XP computer to
this box, and run it to disable all the Startup Group and third party
services. Then try to upgrade again.

If the problem still persists, please attach the Setupapi.log and system
information file in your post. We will do further research.

Thank you,

Bob Qin

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