Dr. Watson thinks my server is shutting down.

NDadabo

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Sep 12, 2005, 4:31:10 PM9/12/05

to

I think the best way to explain this one is in the error message:

Event Type: Information
Event Source: Application Popup
Event Category: None
Event ID: 26
Date: 9/12/2005
Time: 8:49:03 AM
User: N/A
Computer:
Description:
Application popup: drwtsn32.exe - DLL Initialization Failed : The
application failed to initialize because the window station is shutting down.
----------------------------------------------------------------------------------------------
This is a pretty normal message, except my server is not shutting down, nor
has anyone attempted to shut it down. I started getting this message on the
9th. Over the weekend I restarted the server, but Dr. Watson still thinks
the server is attempting to shutdown.
My question is simple: has anyone seen this behaivor before? If so, is
there a solution?

Server stats:
Windows Server 2003 (pre-sp1)
Metaframe presentation server 4
KB837018 (pre-sp1 Dr. Watson fix.)

Right now my plan is to re-install Dr. Watson, my guess is a part of the
program 'broke.' No other applications report this error message.

--
NDadabo
Network Support Specialist
Federal Signal Environment Products

Giuseppe Nacci

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Sep 13, 2005, 6:02:59 PM9/13/05

to

Read here
http://www.microsoft.com/technet/support/ee/result.aspx?EvtSrc=Application+Popup&EvtID=26&ProdName=Windows+Operating+System&LCID=1033&ProdVer=5.2

--
---
Giuseppe Nacci
Microsoft Certified System Engineer
Microsoft Certified Trainer
Security Manager

NDadabo

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Sep 14, 2005, 11:01:12 AM9/14/05

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Thank you for the helpful link. Unfortunately I am having difficulty finding
information on how to re-install Dr. Watson. Plenty of information on how to
disable / enable Dr. Watson in Server 2003, but I'm not certain where to get
good copies of his files. Anyone know where I could find this information?

--
NDadabo
Network Support Specialist
Federal Signal Environment Products

Giuseppe Nacci

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Sep 17, 2005, 1:46:12 PM9/17/05

to

NDadabo wrote:
> Thank you for the helpful link. Unfortunately I am having difficulty
> finding information on how to re-install Dr. Watson. Plenty of
> information on how to disable / enable Dr. Watson in Server 2003, but
> I'm not certain where to get good copies of his files. Anyone know
> where I could find this information?

Begin here:
http://www.computerhope.com/software/drwatson.htm

Did you cannot run both drwatson.exe and drwtsn32.exe?

NDadabo

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Sep 19, 2005, 1:15:02 PM9/19/05

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Thank you again for the information. I will check out the website in a moment.
As for your question: If I manually start either Dr. Watson they come up.
If a service crashes and dr. Watson attempts to start he fails with this
message:

Event Type: Information
Event Source: Application Popup
Event Category: None
Event ID: 26

Date: 9/19/2005
Time: 11:32:43 AM
User: N/A
Computer: EPG-CITRIX-AD2

Description:
Application popup: drwtsn32.exe - DLL Initialization Failed : The
application failed to initialize because the window station is shutting down.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

I am not certain why Dr. Watson thinks the system is shutting down. Dr.
Watson did successfully record three service crashes before this started.
I made one change to the environment before Dr. Watson stopped working: I
copied an updated version of CpSvc.exe to Citrix's program files. This is
their print management service that works with the print spooler. I do not
think this caused the problem, but I suppose stranger things have happened.

--
NDadabo
Network Support Specialist
Federal Signal Environment Products