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Windows Server 2003 SP1 install failure

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Tim Balderston

unread,
Jul 18, 2006, 3:24:01 AM7/18/06
to
I recently was asked to assist a company with their Windows Server 2003
repair. They recently had to replace one of their server hard drives (RAID 5
config) due to corrupt data and hardware. In doing so they had to reinstall
(repair) the Windows Server 2003 OS with Dell's assistance (running on a
Poweredge 1800). In doing so they lost several system services (DHCP, WINS,
etc.) dependent on the COM+ service which would not start. I was able to
repair the OS to get the COM+ service to start allowing the other OS
dependent services to become working again.

Once that was complete I began updating the server with all the latest
updates and patches. Everything updated properly until it came time to
install SP1 for Windows Server 2003. I tried using my SP1 CD and Windows
Update to install SP1 but during the 'Finalizing Installation' phase of the
SP1 install the program quits without warning indicating the install failed
and reverts all files back to the originals and restarts the server. We
attempted this procedure several times with the same result each time,
failing during the 'Finalizing Installation' phase. Can anyone explain why
this may be occurring or provide us with some solutions to try? We can't seem
to find any similar install failure solutions.

We are also experiencing some MSSQL$BACKUP issues (service will not start,
hence Backup Exec wil not start), and the DCOM service will not start. We've
tried to uninstall Backup Exec with no success and we have tried several MS
KB solutions for the DCOM issue all without any success. We're working with
Symantec on the Backup Exec issue. Can these items be related to SP1 not able
to complete it's install during the 'Finalizing Installation' phase? We were
hoping SP1 would update any necessary files to ensure the latest operating
system files were installed and working.

Any suggestions would be greatly appreciated. Thanks.
--
Tim Balderston
iNet Business Solutions

Jabez Gan [MVP]

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Jul 18, 2006, 6:47:20 AM7/18/06
to
Not sure why it was failing to uninstall/reinstall the Backup Exec, but for
the SP1 installation issue, please check the *setup.log file which should be
under C:\windows and see if you can find the log file.

--
Jabez Gan [MVP]
Windows Server - File System


"Tim Balderston" <TimBal...@discussions.microsoft.com> wrote in message
news:2A7DF8FE-EAEA-4ED5...@microsoft.com...

Tim Balderston

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Jul 18, 2006, 9:10:03 AM7/18/06
to
OK, I'll search for the log file. Once i do find it what specifically am i
looking for? Is there a specific line (s) that i need to pay attention to?
Should i post the information here?

Thanks,


--
Tim Balderston
iNet Business Solutions

Tim Balderston

unread,
Jul 18, 2006, 1:09:02 PM7/18/06
to
I located the setuplog.txt file under the Windows directory. Here are the
bottom lines within the file:
Part of the process:
07/17/2006
13:12:45,d:\srv03rtm\base\ntsetup\syssetup\syssetup.c,4218,BEGIN_SECTION,Generating security templates
07/17/2006
13:12:47,d:\srv03rtm\base\ntsetup\syssetup\syssetup.c,4220,END_SECTION,Generating security templates
07/17/2006 13:12:47,d:\srv03rtm\base\ntsetup\syssetup\copy.c,644,,SETUP:
Marked file perfmon.msc read-only
07/17/2006
13:12:47,d:\srv03rtm\base\ntsetup\syssetup\syssetup.c,5938,END_SECTION,Configuring Common
07/17/2006
13:12:47,d:\srv03rtm\base\ntsetup\syssetup\syssetup.c,6037,BEGIN_SECTION,Fix
the security on <All Users\Application Data\Microsoft\Windows NT>
07/17/2006 13:12:47,d:\srv03rtm\base\ntsetup\syssetup\log.c,315,,Setup
invoked the external program shmgrate.exe Fix-HTML-Help.

07/17/2006
13:12:47,d:\srv03rtm\base\ntsetup\syssetup\syssetup.c,6039,END_SECTION,Fix
the security on <All Users\Application Data\Microsoft\Windows NT>
07/17/2006
13:12:47,d:\srv03rtm\base\ntsetup\syssetup\syssetup.c,6044,BEGIN_SECTION,Migrating exception packages
07/17/2006
13:12:47,d:\srv03rtm\base\ntsetup\syssetup\syssetup.c,6046,END_SECTION,Migrating exception packages
07/17/2006
13:12:47,d:\srv03rtm\base\ntsetup\syssetup\syssetup.c,6062,BEGIN_SECTION,Running SFC

Then this section began:

07/17/2006 13:12:54,d:\srv03rtm\base\ntsetup\syssetup\log.c,315,,Setup
detected that the system file named [c:\windows\system32\ole32.dll] is not
signed properly
by Microsoft. This file has been restored to the correct Microsoft version
to maintain system stability.
.
.(Repeated for additional files...)
.

Then this section occurred next:

07/17/2006
13:14:16,d:\srv03rtm\base\ntsetup\syssetup\syssetup.c,6064,END_SECTION,Running SFC
07/17/2006
13:14:16,d:\srv03rtm\base\ntsetup\syssetup\registry.c,1578,BEGIN_SECTION,DeleteCurrentProductIdInRegistry
07/17/2006
13:14:16,d:\srv03rtm\base\ntsetup\syssetup\registry.c,1591,END_SECTION,DeleteCurrentProductIdInRegistry
07/17/2006
13:14:16,d:\srv03rtm\base\ntsetup\syssetup\syssetup.c,6189,BEGIN_SECTION,Saving repair info
07/17/2006
13:14:32,d:\srv03rtm\base\ntsetup\syssetup\syssetup.c,6191,END_SECTION,Saving
repair info
07/17/2006
13:14:32,d:\srv03rtm\base\ntsetup\syssetup\syssetup.c,6200,BEGIN_SECTION,Removing Temporary Files
07/17/2006 13:14:32,d:\srv03rtm\base\ntsetup\syssetup\utils.cpp,18,,Setup:
Activationrequired
07/17/2006
13:14:32,d:\srv03rtm\base\ntsetup\syssetup\syssetup.c,4894,,Setup:
(Information) activation icons removed

07/17/2006 13:14:33,d:\srv03rtm\base\ntsetup\syssetup\log.c,315,,DUInfo:
DuInstallUpdatesInfFinal is disabled
07/17/2006 13:14:33,d:\srv03rtm\base\ntsetup\syssetup\cmdline.c,229,,SETUP:
SpSetupLoadParameter was unable to find DynamicUpdateAdditionalPostGuiDrivers.
07/17/2006
13:14:33,d:\srv03rtm\base\ntsetup\syssetup\syssetup.c,5371,BEGIN_SECTION,Setting up Crash Recovery
07/17/2006
13:14:33,d:\srv03rtm\base\ntsetup\syssetup\syssetup.c,5375,END_SECTION,Setting up Crash Recovery
07/17/2006
13:14:50,d:\srv03rtm\base\ntsetup\syssetup\syssetup.c,6218,END_SECTION,Removing Temporary Files
07/17/2006
13:14:50,d:\srv03rtm\base\ntsetup\syssetup\syssetup.c,6225,,SETUP:
CallSceSetupRootSecurity completed
07/17/2006
13:14:50,d:\srv03rtm\base\ntsetup\syssetup\syssetup.c,6242,,SETUP: Changing
registry quota from 117440512 to 58720256...
07/17/2006
13:14:50,d:\srv03rtm\base\ntsetup\syssetup\syssetup.c,6247,,SETUP: ...
succeeded
07/17/2006
13:14:50,d:\srv03rtm\base\ntsetup\syssetup\syssetup.c,6267,END_SECTION,FinishThread
07/17/2006
13:14:50,d:\srv03rtm\base\ntsetup\syssetup\welcome.c,944,END_SECTION,Copying
Files Page
07/17/2006
13:14:50,d:\srv03rtm\base\ntsetup\syssetup\welcome.c,1110,BEGIN_SECTION,Finish Page
07/17/2006
13:14:50,d:\srv03rtm\base\ntsetup\syssetup\syssetup.c,6682,END_SECTION,Wizard
07/17/2006
13:14:50,d:\srv03rtm\base\ntsetup\syssetup\syssetup.c,6686,BEGIN_SECTION,Recovery
07/17/2006
13:14:50,d:\srv03rtm\base\ntsetup\syssetup\syssetup.c,6690,END_SECTION,Recovery
07/17/2006
13:14:50,d:\srv03rtm\base\ntsetup\syssetup\syssetup.c,6692,BEGIN_SECTION,Shutdown
07/17/2006 13:14:50,d:\srv03rtm\base\ntsetup\syssetup\log.c,315,,GUI mode
Setup has finished.

07/17/2006
13:14:50,d:\srv03rtm\base\ntsetup\syssetup\syssetup.c,6694,END_SECTION,Shutdown
07/17/2006
13:14:50,d:\srv03rtm\base\ntsetup\syssetup\registry.c,3619,,LogPidValues:
ProductId20FromProductId30 is NOT empty

07/17/2006
13:14:50,d:\srv03rtm\base\ntsetup\syssetup\registry.c,3637,,LogPidValues:
DigitalProductId is NOT empty

07/17/2006
13:14:50,d:\srv03rtm\base\ntsetup\syssetup\syssetup.c,6706,END_SECTION,Installing Windows NT


Any suggestion as to what might be the cause? Thanks

--
Tim Balderston
iNet Business Solutions

Darrell Gorter[MSFT]

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Jul 18, 2006, 9:02:30 PM7/18/06
to
Hello Tim,
Hmm, I would look at the svcpack.log file for the service pack failures.
I don't recall service pack information being logged to the setuplog.txt
file.
Thanks,
Darrell Gorter[MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights
--------------------
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<Subject: Re: Windows Server 2003 SP1 install failure
<Date: Tue, 18 Jul 2006 10:09:02 -0700
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<13:12:47,d:\srv03rtm\base\ntsetup\syssetup\syssetup.c,6062,BEGIN_SECTION,Ru


nning SFC
<
<Then this section began:
<
<07/17/2006 13:12:54,d:\srv03rtm\base\ntsetup\syssetup\log.c,315,,Setup
<detected that the system file named [c:\windows\system32\ole32.dll] is not
<signed properly
<by Microsoft. This file has been restored to the correct Microsoft
version
<to maintain system stability.
<.
<.(Repeated for additional files...)
<.
<
<Then this section occurred next:
<
<07/17/2006
<13:14:16,d:\srv03rtm\base\ntsetup\syssetup\syssetup.c,6064,END_SECTION,Runn
ing SFC
<07/17/2006
<13:14:16,d:\srv03rtm\base\ntsetup\syssetup\registry.c,1578,BEGIN_SECTION,De
leteCurrentProductIdInRegistry
<07/17/2006

<13:14:16,d:\srv03rtm\base\ntsetup\syssetup\registry.c,1591,END_SECTION,Dele
teCurrentProductIdInRegistry
<07/17/2006
<13:14:16,d:\srv03rtm\base\ntsetup\syssetup\syssetup.c,6189,BEGIN_SECTION,Sa


ving repair info
<07/17/2006
<13:14:32,d:\srv03rtm\base\ntsetup\syssetup\syssetup.c,6191,END_SECTION,Savi
ng
<repair info
<07/17/2006

<13:14:32,d:\srv03rtm\base\ntsetup\syssetup\syssetup.c,6200,BEGIN_SECTION,Re

<13:14:50,d:\srv03rtm\base\ntsetup\syssetup\welcome.c,944,END_SECTION,Copyin


g
<Files Page
<07/17/2006
<13:14:50,d:\srv03rtm\base\ntsetup\syssetup\welcome.c,1110,BEGIN_SECTION,Fin

ish Page
<07/17/2006
<13:14:50,d:\srv03rtm\base\ntsetup\syssetup\syssetup.c,6682,END_SECTION,Wiza
rd
<07/17/2006
<13:14:50,d:\srv03rtm\base\ntsetup\syssetup\syssetup.c,6686,BEGIN_SECTION,Re
covery
<07/17/2006
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very
<07/17/2006
<13:14:50,d:\srv03rtm\base\ntsetup\syssetup\syssetup.c,6692,BEGIN_SECTION,Sh

Tim Balderston

unread,
Jul 24, 2006, 4:16:01 AM7/24/06
to
Darrell,

Here is a few "excerpts" from the svcpak.log file. I apologize for the large
amount of data posted here but I wasn't sure what lines may be of interest to
determine our SP1 failing during the update process. Information has been
truncated as noted by the "..." in the data.

There are several attempts included as noted by the dates and times. Methods
included using SP1 from the Technet Plus CDs and also utilizing Windows
Update services - both fail every time.

2.297: 2006/07/20 21:11:52.496 (local)
2.297:
C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\80c3b3361f461451e80bbe4b1610f9ea\update\update.exe (version 5.6.1013.0)
2.312: Service Pack started with following command line: /si
/ParentInfo:762306d77f527f458788a93e0741c2a3
2.344: Return Value From OnACPower = 1
2.344: OnACPower returned value( 0x1 ) which is Equal To 0x1
2.344: Condition succeeded for section OnACPower.Section in Line 1 of
PreRequisite
2.359: InternalFileName of C:\WINDOWS\system32\HAL.DLL is Not Equal To
halcmpx.dll
2.359: Condition succeeded for section CustomHalUnisysBlock.Section in Line
2 of PreRequisite
2.359: InternalFileName of C:\WINDOWS\system32\HAL.DLL is Not Equal To
Unisys CMP Server ACPI HAL
2.359: First Condition in CustomHalUniSysBlock.Section2 Succeeded
2.359: Condition succeeded for section CustomHalUniSysBlock.Section2 in Line
3 of PreRequisite
2.359: InternalFileName of C:\WINDOWS\system32\HAL.DLL is Not Equal To
HALSRAAC.DLL
2.359: Condition succeeded for section CustomHalStratusBlock.Section in Line
4 of PreRequisite
2.359: InternalFileName of C:\WINDOWS\system32\HAL.DLL is Not Equal To
halce52.dll
2.359: Condition succeeded for section CustomHalMarathonBlock.Section in
Line 5 of PreRequisite
2.359: Service SpUpdSvc Not Registered in SCM 0x424
2.359: Condition succeeded for section SpUpdSvcBlock.Section in Line 6 of
PreRequisite
2.359: Start is Present
2.359: SYSTEM\CurrentControlSet\Services\MSDTC\Start is Not Equal To
Specified Value
2.359: Second Condition in MSDTC.Not.Disabled Succeeded
2.359: Condition succeeded for section MDSTC.Check.Disabled in Line 7 of
PreRequisite
5.844: DoInstallation: CleanPFR failed: 0x2
5.875: SetProductTypes: InfProductBuildType=BuildType.Sel
5.890: SetAltOsLoaderPath: No section uses DirId 65701; done.
6.094: DoInstallation:SetupOpenInfFile for OldUninstallInf file
C:\WINDOWS\$NtServicePackUninstall$\spuninst\spuninst.inf not found: 0x3
6.094: CreateUninstall = 1,Directory = C:\WINDOWS\$NtServicePackUninstall$
18.094: ref tag c:\windows\driver cache\i386\sp1.cab does not exist
18.094: ref tag c:\windows\servicepackfiles\i386\sp1.cab does not exist
18.156: Starting AnalyzeComponents
18.172: AnalyzePhaseZero used 16 ticks
18.172: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
19.109:
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem0.CAT
trusts inf c:\windows\inf\oem0.inf of device ACPI\PNP0103\0
22.328:
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem1.CAT
trusts inf c:\windows\inf\oem1.inf of device
PCI\VEN_8086&DEV_0326&SUBSYS_00000000&REV_09\4&3007CA40&0&0110
22.453:
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem1.CAT
trusts inf c:\windows\inf\oem1.inf of device
PCI\VEN_8086&DEV_0327&SUBSYS_00000000&REV_09\4&3007CA40&0&0310
22.609:
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem1.CAT
trusts inf c:\windows\inf\oem1.inf of device
PCI\VEN_8086&DEV_0329&SUBSYS_00000000&REV_09\4&3007CA40&0&0010
22.734:
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem1.CAT
trusts inf c:\windows\inf\oem1.inf of device
PCI\VEN_8086&DEV_032A&SUBSYS_00000000&REV_09\4&3007CA40&0&0210
23.422:
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem0.CAT
trusts inf c:\windows\inf\oem0.inf of device
PCI\VEN_8086&DEV_244E&SUBSYS_00000000&REV_C2\3&13C0B0C5&0&F0
23.625:
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem6.CAT
trusts inf c:\windows\inf\oem6.inf of device
PCI\VEN_8086&DEV_24D0&SUBSYS_00000000&REV_02\3&13C0B0C5&0&F8
24.031:
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem7.CAT
trusts inf c:\windows\inf\oem7.inf of device
PCI\VEN_8086&DEV_24D2&SUBSYS_01831028&REV_02\3&13C0B0C5&0&E8
24.156:
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem7.CAT
trusts inf c:\windows\inf\oem7.inf of device
PCI\VEN_8086&DEV_24D4&SUBSYS_01831028&REV_02\3&13C0B0C5&0&E9
24.297:
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem7.CAT
trusts inf c:\windows\inf\oem7.inf of device
PCI\VEN_8086&DEV_24D7&SUBSYS_01831028&REV_02\3&13C0B0C5&0&EA
24.625:
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem8.CAT
trusts inf c:\windows\inf\oem8.inf of device
PCI\VEN_8086&DEV_24DB&SUBSYS_01831028&REV_02\3&13C0B0C5&0&F9
24.875:
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem7.CAT
trusts inf c:\windows\inf\oem7.inf of device
PCI\VEN_8086&DEV_24DD&SUBSYS_01831028&REV_02\3&13C0B0C5&0&EF
25.062:
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem1.CAT
trusts inf c:\windows\inf\oem1.inf of device
PCI\VEN_8086&DEV_3590&SUBSYS_00000000&REV_09\3&13C0B0C5&0&00
25.359:
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem1.CAT
trusts inf c:\windows\inf\oem1.inf of device
PCI\VEN_8086&DEV_3595&SUBSYS_00000000&REV_09\3&13C0B0C5&0&10
25.500:
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem1.CAT
trusts inf c:\windows\inf\oem1.inf of device
PCI\VEN_8086&DEV_3597&SUBSYS_00000000&REV_09\3&13C0B0C5&0&20
25.640:
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem1.CAT
trusts inf c:\windows\inf\oem1.inf of device
PCI\VEN_8086&DEV_3599&SUBSYS_00000000&REV_09\3&13C0B0C5&0&30
26.937:
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem23.CAT
trusts inf c:\windows\inf\oem23.inf of device
SCSI\OTHER&VEN___RAID&PROD__DUMMYDEVICE&REV_0000\6&58065EE&0&2390
27.047:
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem9.CAT
trusts inf c:\windows\inf\oem9.inf of device
SCSI\OTHER&VEN___RAID&PROD__DUMMYDEVICE&REV_0000\6&58065EE&0&2F0
27.359: SetupVerifyInfFile failed with error 0x490 for oem28.inf of device
SCSI\SEQUENTIAL&VEN_IBM&PROD_ULTRIUM-TD3&REV_59D3\6&58065EE&0&160
28.250: OEM file scan used 10078 ticks
38.281: c:\windows\system32\drivers\symmpi.sys is in the list of oem
drivers...skipping copy!
56.922: c:\windows\system32\drivers\mraid35x.sys is in the list of oem
drivers...skipping copy!
82.406: AnalyzePhaseOne: used 64234 ticks
82.406: AnalyzeComponents: Hotpatch analysis disabled; skipping.
82.406: AnalyzeComponents: Hotpatching is disabled.
82.406: FindFirstFile c:\windows\$hf_mig$\*.*
83.047: Service Pack 1 Setup encountered an error: The update.ver file is
not correct.
83.219: Service Pack 1 Setup encountered an error: The update.ver file is
not correct.
83.922: Failed to open c:\windows\$hf_mig$\KB893066\update\updatebr.inf
83.937: Failed to open c:\windows\$hf_mig$\KB896727\update\updatebr.inf
84.078: Analyzing Devices...
84.078: Enumerating Devices of display, GUID
{4d36e968-e325-11ce-bfc1-08002be10318}
84.140: Skip Oem Device
PCI\VEN_1002&DEV_5159&SUBSYS_01831028&REV_00\4&1F7DBC9F&0&28F0
84.140: Enumerating Devices of hdc, GUID
{4D36E96A-E325-11CE-BFC1-08002BE10318}
84.203: Skip Oem Device
PCI\VEN_8086&DEV_24DB&SUBSYS_01831028&REV_02\3&13C0B0C5&0&F9
84.203: Enumerating Devices of media, GUID
{4D36E96C-E325-11CE-BFC1-08002BE10318}
84.265: Enumerating Devices of Processor, GUID
{50127DC3-0F36-415e-A6CC-4CB3BE910B65}
84.328: Enumerating Devices of System, GUID
{4D36E97D-E325-11CE-BFC1-08002BE10318}
84.390: Skip Oem Device ACPI\PNP0103\0
84.390: Skip Oem Device
PCI\VEN_8086&DEV_0326&SUBSYS_00000000&REV_09\4&3007CA40&0&0110
84.390: Skip Oem Device
PCI\VEN_8086&DEV_0327&SUBSYS_00000000&REV_09\4&3007CA40&0&0310
84.390: Skip Oem Device
PCI\VEN_8086&DEV_0329&SUBSYS_00000000&REV_09\4&3007CA40&0&0010
84.390: Skip Oem Device
PCI\VEN_8086&DEV_032A&SUBSYS_00000000&REV_09\4&3007CA40&0&0210
84.390: Skip Oem Device
PCI\VEN_8086&DEV_244E&SUBSYS_00000000&REV_C2\3&13C0B0C5&0&F0
84.390: Skip Oem Device
PCI\VEN_8086&DEV_24D0&SUBSYS_00000000&REV_02\3&13C0B0C5&0&F8
84.390: Skip Oem Device
PCI\VEN_8086&DEV_3590&SUBSYS_00000000&REV_09\3&13C0B0C5&0&00
84.390: Skip Oem Device
PCI\VEN_8086&DEV_3595&SUBSYS_00000000&REV_09\3&13C0B0C5&0&10
84.390: Skip Oem Device
PCI\VEN_8086&DEV_3597&SUBSYS_00000000&REV_09\3&13C0B0C5&0&20
84.390: Skip Oem Device
PCI\VEN_8086&DEV_3599&SUBSYS_00000000&REV_09\3&13C0B0C5&0&30
84.406: Skip Oem Device
SCSI\OTHER&VEN___RAID&PROD__DUMMYDEVICE&REV_0000\6&58065EE&0&2390
84.406: Skip Oem Device
SCSI\OTHER&VEN___RAID&PROD__DUMMYDEVICE&REV_0000\6&58065EE&0&2F0
84.406: Enumerating Devices of Unknown, GUID
{4D36E97E-E325-11CE-BFC1-08002BE10318}
84.469: AnalyzeDevices used 391 ticks
84.969: AnalyzePhaseTwo used 500 ticks
84.969: AnalyzePhaseThree used 0 ticks
84.969: AnalyzePhaseFive used 0 ticks
85.031: AnalyzePhaseSix used 62 ticks
85.125: AnalyzeComponents used 66969 ticks
85.125: Downloading 0 files
85.125: bPatchMode = TRUE
85.140: Inventory complete: ReturnStatus=0, 79046 ticks
85.140: Num Ticks for invent : 79046
85.172: [dumpDownloadTask] We have all necessary files for the package to
install. Return STATUS_READY_TO_INSTALL
85.172: dumpDownloadTask returned 0xf201 (ready to install)
86.109: UnRegisterSpuninstForRecovery, failed to delete SpRecoverCmdLine
value, error 0x2
86.109: DoInstallation: Failed to unregistering spuninst.exe for recovery.
86.109: Service Pack 1 installation did not complete.
86.109: Update.exe extended error code = 0xf201
1.968:
================================================================================
1.984: 2006/07/21 08:23:12.829 (local)
1.984:
C:\WINDOWS\SoftwareDistribution\Download\f1915c127b68f23f5487746099ecbec0\update\update.exe (version 5.6.1013.0)
1.984: Failed To Enable SE_SHUTDOWN_PRIVILEGE
1.984: Service Pack started with following command line: -z -er
/ParentInfo:bac236b7d0567845811704525aa2d8f6
2.015: Return Value From OnACPower = 1
2.015: OnACPower returned value( 0x1 ) which is Equal To 0x1
2.015: Condition succeeded for section OnACPower.Section in Line 1 of
PreRequisite
2.047: InternalFileName of C:\WINDOWS\system32\HAL.DLL is Not Equal To
halcmpx.dll
2.047: Condition succeeded for section CustomHalUnisysBlock.Section in Line
2 of PreRequisite
2.047: InternalFileName of C:\WINDOWS\system32\HAL.DLL is Not Equal To
Unisys CMP Server ACPI HAL
2.047: First Condition in CustomHalUniSysBlock.Section2 Succeeded
2.047: Condition succeeded for section CustomHalUniSysBlock.Section2 in Line
3 of PreRequisite
2.047: InternalFileName of C:\WINDOWS\system32\HAL.DLL is Not Equal To
HALSRAAC.DLL
2.047: Condition succeeded for section CustomHalStratusBlock.Section in Line
4 of PreRequisite
2.047: InternalFileName of C:\WINDOWS\system32\HAL.DLL is Not Equal To
halce52.dll
2.047: Condition succeeded for section CustomHalMarathonBlock.Section in
Line 5 of PreRequisite
2.047: Service SpUpdSvc Not Registered in SCM 0x424
2.047: Condition succeeded for section SpUpdSvcBlock.Section in Line 6 of
PreRequisite
2.047: Start is Present
2.047: SYSTEM\CurrentControlSet\Services\MSDTC\Start is Not Equal To
Specified Value
2.047: Second Condition in MSDTC.Not.Disabled Succeeded
2.047: Condition succeeded for section MDSTC.Check.Disabled in Line 7 of
PreRequisite
6.406: DoInstallation: CleanPFR failed: 0x2
6.422: SetProductTypes: InfProductBuildType=BuildType.Sel
6.437: SetAltOsLoaderPath: No section uses DirId 65701; done.
7.734: DoInstallation:SetupOpenInfFile for OldUninstallInf file
C:\WINDOWS\$NtServicePackUninstall$\spuninst\spuninst.inf not found: 0x3
7.734: CreateUninstall = 1,Directory = C:\WINDOWS\$NtServicePackUninstall$
17.656: ref tag c:\windows\driver cache\i386\sp1.cab does not exist
17.656: ref tag c:\windows\servicepackfiles\i386\sp1.cab does not exist
17.734: Starting AnalyzeComponents
17.734: AnalyzePhaseZero used 0 ticks
17.750: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
18.531:
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem0.CAT
trusts inf c:\windows\inf\oem0.inf of device ACPI\PNP0103\0
...
27.453:
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem9.CAT
trusts inf c:\windows\inf\oem9.inf of device
SCSI\OTHER&VEN___RAID&PROD__DUMMYDEVICE&REV_0000\6&58065EE&0&2F0
28.125: SetupVerifyInfFile failed with error 0x490 for oem28.inf of device
SCSI\SEQUENTIAL&VEN_IBM&PROD_ULTRIUM-TD3&REV_59D3\6&58065EE&0&160
29.031: OEM file scan used 11297 ticks
39.000: c:\windows\system32\drivers\symmpi.sys is in the list of oem
drivers...skipping copy!
62.750: c:\windows\system32\drivers\mraid35x.sys is in the list of oem
drivers...skipping copy!
91.297: AnalyzePhaseOne: used 73563 ticks
91.297: AnalyzeComponents: Hotpatch analysis disabled; skipping.
91.297: AnalyzeComponents: Hotpatching is disabled.
91.297: FindFirstFile c:\windows\$hf_mig$\*.*
92.312: Service Pack 1 Setup encountered an error: The update.ver file is
not correct.
92.437: Service Pack 1 Setup encountered an error: The update.ver file is
not correct.
93.203: Failed to open c:\windows\$hf_mig$\KB893066\update\updatebr.inf
93.218: Failed to open c:\windows\$hf_mig$\KB896727\update\updatebr.inf
93.343: Analyzing Devices...
93.343: Enumerating Devices of display, GUID
{4d36e968-e325-11ce-bfc1-08002be10318}
93.406: Skip Oem Device
PCI\VEN_1002&DEV_5159&SUBSYS_01831028&REV_00\4&1F7DBC9F&0&28F0
93.406: Enumerating Devices of hdc, GUID
{4D36E96A-E325-11CE-BFC1-08002BE10318}
93.468: Skip Oem Device
PCI\VEN_8086&DEV_24DB&SUBSYS_01831028&REV_02\3&13C0B0C5&0&F9
93.484: Enumerating Devices of media, GUID
{4D36E96C-E325-11CE-BFC1-08002BE10318}
93.547: Enumerating Devices of Processor, GUID
{50127DC3-0F36-415e-A6CC-4CB3BE910B65}
93.609: Enumerating Devices of System, GUID
{4D36E97D-E325-11CE-BFC1-08002BE10318}
93.672: Skip Oem Device ACPI\PNP0103\0
93.687: Skip Oem Device
PCI\VEN_8086&DEV_0326&SUBSYS_00000000&REV_09\4&3007CA40&0&0110
93.687: Skip Oem Device
PCI\VEN_8086&DEV_0327&SUBSYS_00000000&REV_09\4&3007CA40&0&0310
93.687: Skip Oem Device
PCI\VEN_8086&DEV_0329&SUBSYS_00000000&REV_09\4&3007CA40&0&0010
93.687: Skip Oem Device
PCI\VEN_8086&DEV_032A&SUBSYS_00000000&REV_09\4&3007CA40&0&0210
93.687: Skip Oem Device
PCI\VEN_8086&DEV_244E&SUBSYS_00000000&REV_C2\3&13C0B0C5&0&F0
93.687: Skip Oem Device
PCI\VEN_8086&DEV_24D0&SUBSYS_00000000&REV_02\3&13C0B0C5&0&F8
93.687: Skip Oem Device
PCI\VEN_8086&DEV_3590&SUBSYS_00000000&REV_09\3&13C0B0C5&0&00
93.687: Skip Oem Device
PCI\VEN_8086&DEV_3595&SUBSYS_00000000&REV_09\3&13C0B0C5&0&10
93.687: Skip Oem Device
PCI\VEN_8086&DEV_3597&SUBSYS_00000000&REV_09\3&13C0B0C5&0&20
93.687: Skip Oem Device
PCI\VEN_8086&DEV_3599&SUBSYS_00000000&REV_09\3&13C0B0C5&0&30
93.687: Skip Oem Device
SCSI\OTHER&VEN___RAID&PROD__DUMMYDEVICE&REV_0000\6&58065EE&0&2390
93.687: Skip Oem Device
SCSI\OTHER&VEN___RAID&PROD__DUMMYDEVICE&REV_0000\6&58065EE&0&2F0
93.687: Enumerating Devices of Unknown, GUID
{4D36E97E-E325-11CE-BFC1-08002BE10318}
93.750: AnalyzeDevices used 407 ticks
95.093: AnalyzePhaseTwo used 1343 ticks
95.093: AnalyzePhaseThree used 0 ticks
95.093: AnalyzePhaseFive used 0 ticks
95.312: AnalyzePhaseSix used 219 ticks
97.484: AnalyzeComponents used 79750 ticks
97.484: Downloading 0 files
97.484: bPatchMode = TRUE
97.500: Inventory complete: ReturnStatus=0, 90953 ticks
97.500: Num Ticks for invent : 90953
98.812: Conditional load of section Netfx.SP1.Reg.Install.Condition succeeded
98.812: Conditional load of section IAS.Reg.Install.Condition succeeded
98.812: Conditional load of section IIS.DCOM.IISAdmin.Reg.Install.Condition
succeeded
98.812: Conditional load of section IIS.DCOM.CertObj.Reg.Install.Condition
succeeded
98.812: Conditional load of section IIS.DCOM.W3Control.Reg.Install.Condition
succeeded
98.812: Conditional load of section IIS.DCOM.WamReg.Reg.Install.Condition
succeeded
98.812: Conditional load of section WindowsFirewall.Reg.Install.Condition
succeeded
98.828: Allocation size of drive C: is 4096 bytes, free space = 2541543424
bytes
153.359: Drive C: free 2423MB req: 644MB w/uninstall 1059MB
153.359: CabinetBuild complete
153.359: Num Ticks for Cabinet build : 55859
153.375: Starting process:
c:\windows\softwaredistribution\download\f1915c127b68f23f5487746099ecbec0\\update\nv4prep.exe
153.515: Return Code = 0
153.515: Starting process: C:\WINDOWS\system32\reg.exe save HKLM\system
C:\WINDOWS\system32\config\system.sp /y
155.234: Return Code = 0
155.234: Starting process: C:\WINDOWS\system32\reg.exe save HKLM\software
C:\WINDOWS\system32\config\software.sp /y
174.265: Return Code = 0
174.265: Starting process: C:\WINDOWS\System32\R2Repair.exe
/ProcessesToRunBeforeArchive /SP1
174.265: Return Code = 0
174.359: DeRegisterUninstallProgramInInf: No Old UninstallDir
191.812: ArchiveFilesFromArchiveFilesSections:FindFirstFile for
c:\windows\java\packages\* Failed: 0x3
191.812: ArchiveFilesFromArchiveFilesSections:FindFirstFile for
c:\windows\java\packages\data\* Failed: 0x3
194.703: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
194.718: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
194.718: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
194.718: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
194.718: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
194.718: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
194.718: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
194.718: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
194.718: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
194.718: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
194.718: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
194.718: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
194.718: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
194.718: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
194.718: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
194.718: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
194.718: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
194.718: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
194.718: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
194.718: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
194.718: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
194.718: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
194.718: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
194.718: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
194.718: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
194.718: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
194.718: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
194.718: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
194.718: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
194.718: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
194.718: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
194.718: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
194.718: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
194.718: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
194.718: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
273.343: Num Ticks for Backup : 119984
273.593:
AppPatch not installed.
273.593: AppPatch not installed. Registry will be archived.
278.250: Num Ticks for creating uninst inf : 4907
278.250: Registering Uninstall Program for -> Windows Server 2003 Service
Pack, Service Pack 1 , 0x0
286.422: No Class found for
PCI\VEN_8086&DEV_24DF&SUBSYS_01831028&REV_02\3&13c0b0c5&0&FA
286.437: Enumerating Devices of display, GUID
{4d36e968-e325-11ce-bfc1-08002be10318}
286.515: Skip Oem Device
PCI\VEN_1002&DEV_5159&SUBSYS_01831028&REV_00\4&1F7DBC9F&0&28F0
286.515: Enumerating Devices of hdc, GUID
{4D36E96A-E325-11CE-BFC1-08002BE10318}
286.578: Skip Oem Device
PCI\VEN_8086&DEV_24DB&SUBSYS_01831028&REV_02\3&13C0B0C5&0&F9
286.578: Enumerating Devices of media, GUID
{4D36E96C-E325-11CE-BFC1-08002BE10318}
286.640: Enumerating Devices of Processor, GUID
{50127DC3-0F36-415e-A6CC-4CB3BE910B65}
286.703: Starting Backup For ACPI\GenuineIntel_-_x86
288.031: Starting Backup For ACPI\GenuineIntel_-_x86
288.484: Enumerating Devices of System, GUID
{4D36E97D-E325-11CE-BFC1-08002BE10318}
288.547: Skip Oem Device ACPI\PNP0103\0
288.562: Skip Oem Device
PCI\VEN_8086&DEV_0326&SUBSYS_00000000&REV_09\4&3007CA40&0&0110
288.562: Skip Oem Device
PCI\VEN_8086&DEV_0327&SUBSYS_00000000&REV_09\4&3007CA40&0&0310
288.562: Skip Oem Device
PCI\VEN_8086&DEV_0329&SUBSYS_00000000&REV_09\4&3007CA40&0&0010
288.562: Skip Oem Device
PCI\VEN_8086&DEV_032A&SUBSYS_00000000&REV_09\4&3007CA40&0&0210
288.562: Skip Oem Device
PCI\VEN_8086&DEV_244E&SUBSYS_00000000&REV_C2\3&13C0B0C5&0&F0
288.562: Skip Oem Device
PCI\VEN_8086&DEV_24D0&SUBSYS_00000000&REV_02\3&13C0B0C5&0&F8
288.562: Skip Oem Device
PCI\VEN_8086&DEV_3590&SUBSYS_00000000&REV_09\3&13C0B0C5&0&00
288.562: Skip Oem Device
PCI\VEN_8086&DEV_3595&SUBSYS_00000000&REV_09\3&13C0B0C5&0&10
288.562: Skip Oem Device
PCI\VEN_8086&DEV_3597&SUBSYS_00000000&REV_09\3&13C0B0C5&0&20
288.562: Skip Oem Device
PCI\VEN_8086&DEV_3599&SUBSYS_00000000&REV_09\3&13C0B0C5&0&30
288.562: Skip Oem Device
SCSI\OTHER&VEN___RAID&PROD__DUMMYDEVICE&REV_0000\6&58065EE&0&2390
288.562: Skip Oem Device
SCSI\OTHER&VEN___RAID&PROD__DUMMYDEVICE&REV_0000\6&58065EE&0&2F0
288.562: Enumerating Devices of Unknown, GUID
{4D36E97E-E325-11CE-BFC1-08002BE10318}
294.281: PFE2: Per File Exceptions will not be used.
295.281: GetCatVersion: Failed to retrieve version information from
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\Tmp.0.scw.cat with error 0x57
295.281: GetCatVersion: Failed to retrieve version information from
C:\WINDOWS\Tmp.0.scw.cat with error 0x80092004
...
369.531: GetCatVersion: Failed to retrieve version information from
C:\WINDOWS\Tmp.0.fxscat.cat with error 0x80092004
370.625: Registering spuninst.exe for recovery successful.
370.703: Registration of sprecovr successful
371.297: Copied file: C:\WINDOWS\system32\ntkrnlpa.exe
371.484: Copied file: C:\WINDOWS\system32\ntoskrnl.exe
371.547: Copied file: C:\WINDOWS\system32\HAL.DLL
371.640: Copied file: C:\ntldr
371.703: Copied file: C:\ntdetect.com
...
626.812: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
626.843: Num Ticks for Copying files : 348593
626.843: Starting process: C:\WINDOWS\uddisp.exe install
"c:\windows\softwaredistribution\download\f1915c127b68f23f5487746099ecbec0\\"
627.172: Return Code = 0
627.172: Starting process: C:\WINDOWS\System32\R2Repair.exe
/ProcessesToRunAfterCopying /SP1
627.172: Return Code = 0
628.156: Num Ticks for Reg update and deleting 0 size files : 1313
628.156: DoInstallation: ApplyAdminSystemAclsRecursive for
c:\windows\$hf_mig$\Service Pack 1 failed; error=0x00000003
628.156: Starting process:
C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\ToGac.exe
C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\Microsoft.JScript.dll
628.718: Return Code = 0
628.718: Starting process:
C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\ToGac.exe
C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\Microsoft.VisualBasic.dll
628.859: Return Code = 0
...
651.000: Starting process: C:\WINDOWS\system32\wbem\mofcomp.exe
C:\WINDOWS\system32\wbem\cimwin32.mof
654.281: Return Code = 3
654.281: DoInstallation:RunInfProcesses for ProcessesToRun Failed
654.281: Service Pack 1 Setup encountered an error: An error in updating
your system has occurred.
656.890: Unregistration of sprecovr successful
656.968: An error in updating your system has occurred.

Select 'OK' to undo the changes that have been made.
659.750: Message displayed to the user: An error in updating your system has
occurred.

Select 'OK' to undo the changes that have been made.
659.750: User Input: OK
659.750: Starting process:
C:\WINDOWS\$NtServicePackUninstall$\spuninst\spuninst.exe /~ -u -z
906.531: Software Update Rollback has completed with return code 0xbc2.
This rollback requires a reboot.
906.531: Service Pack 1 installation did not complete.

Windows Server 2003 has been partially updated and may not work properly.
968.265: Message displayed to the user: Service Pack 1 installation did not
complete.

Windows Server 2003 has been partially updated and may not work properly.
968.265: User Input: OK
968.265: Update.exe extended error code = 0xf070


Any help in determining the reason for the SP1 upgrade to fail would be
greatly appreciated. We have other apps to deploy on this device but due to
SP1 failing we are waiting until this issue is resolved.

Thanks,
--
Tim Balderston
iNet Business Solutions


""Darrell Gorter[MSFT]"" wrote:

> Hello Tim,
> Hmm, I would look at the svcpack.log file for the service pack failures.
> I don't recall service pack information being logged to the setuplog.txt
> file.
> Thanks,
> Darrell Gorter[MSFT]
>
> This posting is provided "AS IS" with no warranties, and confers no rights
> --------------------
> <Thread-Topic: Windows Server 2003 SP1 install failure
> <thread-index: AcaqjN3UNDzcVGj5QtyE4JuAr62RUw==

Darrell Gorter[MSFT]

unread,
Jul 24, 2006, 10:12:38 PM7/24/06
to
Hello Tim,
I would start by renaming the catroot2 folder.
Then retrying the installation.
If it still fails I would rename the tmp*.cat files referenced in the log
file with errors.
example:
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\Tmp.0.scw
.cat

Thanks,
Darrell Gorter[MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights
--------------------
<Thread-Topic: Windows Server 2003 SP1 install failure

<thread-index: Acau+Waw6LAEeIBwQje+eNEga+9XUg==
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<B2A202D4-9E98-40DC...@microsoft.com>
<tSQb57sq...@TK2MSFTNGXA01.phx.gbl>
<Subject: Re: Windows Server 2003 SP1 install failure
<Date: Mon, 24 Jul 2006 01:16:01 -0700
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