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Norton 2010 problem
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Gary44212
Nov 2, 2009, 12:27:01 PM11/2/09
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Help, please. I attempted to install Norton 2010 antivirus on my XP computer.
Everything appeared to go well until the "We apologize for any
inconvenience..." error message. Now it is stuck in a DOS promt screen that
keeps trying to restart every 20 seconds. After it restarts it just goes back
to the error page. How can I get back to the Window page to delete the Norton
software? Thanks.
Everything appeared to go well until the "We apologize for any
inconvenience..." error message. Now it is stuck in a DOS promt screen that
keeps trying to restart every 20 seconds. After it restarts it just goes back
to the error page. How can I get back to the Window page to delete the Norton
software? Thanks.
CSM1
Nov 2, 2009, 1:37:43 PM11/2/09
to
=?Utf-8?B?R2FyeTQ0MjEy?= <Gary...@discussions.microsoft.com> wrote in
news:89C318F8-24C2-4458...@microsoft.com:
news:89C318F8-24C2-4458...@microsoft.com:
Can you boot into Safe Mode? Tap the F8 key during the black screen
portion of the boot sequence.
Choose Safe Mode. You will get a screen full of text, That is normal,
just wait. It is a list of drivers that are being turned off.
After you are in Safe mode go to Add/Remove Programs in the control
panel and see if you can remove Norton.
If the above does not work you need the Norton Removal tool.
Download and run the Norton Removal Tool
<http://service1.symantec.com/Support/tsgeninfo.nsf/docid/200503310816203
9>
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CSM1
http://www.carlmcmillan.com
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