I've read through the old posts on this topic and have tried everything suggested. The Error Code 33 is not allowing Media Center to download the latest updates to the Guide.
I've checked the time/date settings and everything is correct. So is the time zone. One strange thing is on the Internet Time tab, when I try to update my time and date with the time.windows.com or the time.nist.gov servers, I get a message in the window saying "An error occurred getting the status of the last synchronization. The handle is invalid."
I run Trend PC-cillin and turning the firewall off and then trying to download the guide has not helped.
> I've read through the old posts on this topic and have tried everything > suggested. The Error Code 33 is not allowing Media Center to download > the latest updates to the Guide.
> I've checked the time/date settings and everything is correct. So is > the time zone. One strange thing is on the Internet Time tab, when I > try to update my time and date with the time.windows.com or the > time.nist.gov servers, I get a message in the window saying "An error > occurred getting the status of the last synchronization. The handle is > invalid."
> I run Trend PC-cillin and turning the firewall off and then trying to > download the guide has not helped.
Have you tried re-running the guide setup wizard? Have you tried deleting the contents of the C:\Documents and Settings\All Users\Application Data\Microsoft\eHome\EPG folder and then re-running the guide setup wizard? This should effectively reset all of your guide information.... of course, if it fails after this, you will also have lost any existing / remaining guide data you might have had.
--
Michel Bordeleau MS-MVP Media Center
"angieangie" <angieune...@gmail.com> wrote in message
> I've read through the old posts on this topic and have tried everything > suggested. The Error Code 33 is not allowing Media Center to download > the latest updates to the Guide.
> I've checked the time/date settings and everything is correct. So is > the time zone. One strange thing is on the Internet Time tab, when I > try to update my time and date with the time.windows.com or the > time.nist.gov servers, I get a message in the window saying "An error > occurred getting the status of the last synchronization. The handle is > invalid."
> I run Trend PC-cillin and turning the firewall off and then trying to > download the guide has not helped.
Thanks for responding. I had tried what you mentioned (and just tried it again now) and it still gives me the "Details: Unknown discovery service error. Code: 14" like it did before.
I get error code 14 when I am in the Setup for the Guide, and I get error code 33 when I am outside the setup in Media Center, when it tries to remind me to do a Guide update.
This all started with MCE on Thursday - and as a coincidence, the same day, my husband's Outlook email stopped receiving incoming messages, despite the fact that the settings/servers were all correct, etc. It landed up being that the Identity was corrupt - so I just created a new identity and importing all his old messages in from the old corrupt identity. It just seems odd that two problems sprang up at the same time and wondered if they could be inter-twined.
I just got off the most frustrating "chat session" with one of the "IT" people from Gateway. It's a stretch to call them that. Stupid me allowed the first guy that came on to do a system restore back to 12-1-05. Of course this un-did the email stuff I had just fixed, and when I went back into Media Center, the same error codes happened. I think the guy just wanted to do the restore so the PC would need to reboot and he could get rid of me. So I logged back into to their tech support chat area and the next two people couldn't help either. One recommended that I un-install my anti-virus program because there must be some kind of incompatibility there. ???????? She did not seem very convincing. When I tried to argue that the guide downloaded fine with PC-cillin just days ago, and that even if there was some kind of problem with PC-cillin, wouldn't the system restore have cured that? Who knows. Like 5 minutes later she typed back and by then with the slow responses and lack of feeling like anyone cared, I gave up.
Anyway, if anyone has read this thanks. I know I am not the only one with problems and troubles with getting this to work... it's really great when it does work and I guess I am just disappointed. I like the challenge of a good problem, but feel like the 8 or so hours I've already spent is driving me nuts! :)
I am having the same problem since 12/15/2005. I have done evry thing including deleting the EPG files and running the Guide setup and when I do the test of the internet connection it passes the test. I know that because my SDL connection works fine. There must be a problem somewhere else than my PC. I am going to call or email HP for help and see what happens. Daoud
> Thanks for responding. I had tried what you mentioned (and just tried > it again now) and it still gives me the "Details: Unknown discovery > service error. Code: 14" like it did before.
> I get error code 14 when I am in the Setup for the Guide, and I get > error code 33 when I am outside the setup in Media Center, when it > tries to remind me to do a Guide update.
> This all started with MCE on Thursday - and as a coincidence, the same > day, my husband's Outlook email stopped receiving incoming messages, > despite the fact that the settings/servers were all correct, etc. It > landed up being that the Identity was corrupt - so I just created a new > identity and importing all his old messages in from the old corrupt > identity. It just seems odd that two problems sprang up at the same > time and wondered if they could be inter-twined.
> I just got off the most frustrating "chat session" with one of the "IT" > people from Gateway. It's a stretch to call them that. Stupid me > allowed the first guy that came on to do a system restore back to > 12-1-05. Of course this un-did the email stuff I had just fixed, and > when I went back into Media Center, the same error codes happened. I > think the guy just wanted to do the restore so the PC would need to > reboot and he could get rid of me. So I logged back into to their tech > support chat area and the next two people couldn't help either. One > recommended that I un-install my anti-virus program because there must > be some kind of incompatibility there. ???????? She did not seem very > convincing. When I tried to argue that the guide downloaded fine with > PC-cillin just days ago, and that even if there was some kind of > problem with PC-cillin, wouldn't the system restore have cured that? > Who knows. Like 5 minutes later she typed back and by then with the > slow responses and lack of feeling like anyone cared, I gave up.
> Anyway, if anyone has read this thanks. I know I am not the only one > with problems and troubles with getting this to work... it's really > great when it does work and I guess I am just disappointed. I like the > challenge of a good problem, but feel like the 8 or so hours I've > already spent is driving me nuts! :)
I just fixed my problem. I discovered that I have the year in the PC date set incorrectly to 2004. This must have happened last week and I did not notice that. After I fixed the date to 2005 the TV guide downloaded correctly. Check your date on your PC! Daoud
"Daoud0928" wrote: > I am having the same problem since 12/15/2005. I have done evry thing > including deleting the EPG files and running the Guide setup and when I do > the test of the internet connection it passes the test. I know that because > my SDL connection works fine. There must be a problem somewhere else than my > PC. I am going to call or email HP for help and see what happens. > Daoud
> "angieangie" wrote:
> > Michael,
> > Thanks for responding. I had tried what you mentioned (and just tried > > it again now) and it still gives me the "Details: Unknown discovery > > service error. Code: 14" like it did before.
> > I get error code 14 when I am in the Setup for the Guide, and I get > > error code 33 when I am outside the setup in Media Center, when it > > tries to remind me to do a Guide update.
> > This all started with MCE on Thursday - and as a coincidence, the same > > day, my husband's Outlook email stopped receiving incoming messages, > > despite the fact that the settings/servers were all correct, etc. It > > landed up being that the Identity was corrupt - so I just created a new > > identity and importing all his old messages in from the old corrupt > > identity. It just seems odd that two problems sprang up at the same > > time and wondered if they could be inter-twined.
> > I just got off the most frustrating "chat session" with one of the "IT" > > people from Gateway. It's a stretch to call them that. Stupid me > > allowed the first guy that came on to do a system restore back to > > 12-1-05. Of course this un-did the email stuff I had just fixed, and > > when I went back into Media Center, the same error codes happened. I > > think the guy just wanted to do the restore so the PC would need to > > reboot and he could get rid of me. So I logged back into to their tech > > support chat area and the next two people couldn't help either. One > > recommended that I un-install my anti-virus program because there must > > be some kind of incompatibility there. ???????? She did not seem very > > convincing. When I tried to argue that the guide downloaded fine with > > PC-cillin just days ago, and that even if there was some kind of > > problem with PC-cillin, wouldn't the system restore have cured that? > > Who knows. Like 5 minutes later she typed back and by then with the > > slow responses and lack of feeling like anyone cared, I gave up.
> > Anyway, if anyone has read this thanks. I know I am not the only one > > with problems and troubles with getting this to work... it's really > > great when it does work and I guess I am just disappointed. I like the > > challenge of a good problem, but feel like the 8 or so hours I've > > already spent is driving me nuts! :)
>I just fixed my problem. I discovered that I have the year in the PC date >set > incorrectly to 2004. This must have happened last week and I did not > notice > that. After I fixed the date to 2005 the TV guide downloaded correctly. > Check > your date on your PC! > Daoud
> "Daoud0928" wrote:
>> I am having the same problem since 12/15/2005. I have done evry thing >> including deleting the EPG files and running the Guide setup and when I >> do >> the test of the internet connection it passes the test. I know that >> because >> my SDL connection works fine. There must be a problem somewhere else than >> my >> PC. I am going to call or email HP for help and see what happens. >> Daoud
>> "angieangie" wrote:
>> > Michael,
>> > Thanks for responding. I had tried what you mentioned (and just tried >> > it again now) and it still gives me the "Details: Unknown discovery >> > service error. Code: 14" like it did before.
>> > I get error code 14 when I am in the Setup for the Guide, and I get >> > error code 33 when I am outside the setup in Media Center, when it >> > tries to remind me to do a Guide update.
>> > This all started with MCE on Thursday - and as a coincidence, the same >> > day, my husband's Outlook email stopped receiving incoming messages, >> > despite the fact that the settings/servers were all correct, etc. It >> > landed up being that the Identity was corrupt - so I just created a new >> > identity and importing all his old messages in from the old corrupt >> > identity. It just seems odd that two problems sprang up at the same >> > time and wondered if they could be inter-twined.
>> > I just got off the most frustrating "chat session" with one of the "IT" >> > people from Gateway. It's a stretch to call them that. Stupid me >> > allowed the first guy that came on to do a system restore back to >> > 12-1-05. Of course this un-did the email stuff I had just fixed, and >> > when I went back into Media Center, the same error codes happened. I >> > think the guy just wanted to do the restore so the PC would need to >> > reboot and he could get rid of me. So I logged back into to their tech >> > support chat area and the next two people couldn't help either. One >> > recommended that I un-install my anti-virus program because there must >> > be some kind of incompatibility there. ???????? She did not seem very >> > convincing. When I tried to argue that the guide downloaded fine with >> > PC-cillin just days ago, and that even if there was some kind of >> > problem with PC-cillin, wouldn't the system restore have cured that? >> > Who knows. Like 5 minutes later she typed back and by then with the >> > slow responses and lack of feeling like anyone cared, I gave up.
>> > Anyway, if anyone has read this thanks. I know I am not the only one >> > with problems and troubles with getting this to work... it's really >> > great when it does work and I guess I am just disappointed. I like the >> > challenge of a good problem, but feel like the 8 or so hours I've >> > already spent is driving me nuts! :)
I hear you about Gateway chat support... I tried to use that for a monitor problem I was getting and even though I (thought I had) made it perfectly clear that I had already gone through the online troubleshooting steps and that with nothing plugged in, I was not getting a "no signal" screen she still wanted to make me jump through hoops... not very good. Of course, I presume they must be doing multiple chats at the same time so it must be somewhat difficult to keep everything in mind and they are mostly scripted anyway... but still. Not a good experience.
Back to your problem.... :) I use PC-cillin Internet Security 2006 on my Media Center PCs (I think one is using 2005) and have no problems downloading guide data, so any recent PC-cillin updates have not broken my guide. There have been known issues with some antivirus packages causing problems, but not PC-cillin. It is possible that your two problems (Outlook and Guide) are related to some kind of overall corruption on your system. If some part of your hard disk became corrupted that might explain it. Creating a new identity would create new files in a non-corrupted part of the disk. So would deleting the Guide data and restarting... although it is possible that they files were re-created in a corrupted part. Here is what I would try doing:
1. Close MCE 2. Delete all the files from the previously mentioned EPG folder. 3. Stop the Media Center services (you'll need to into Control Panel | Administrative Tools | Services; stop the Media Center services, but leave them on automatic so they restart later) 4. Defragment your hard drive - In Windows Explorer, right-click on the C: drive (assuming that's where Windows is installed) and select Properties - Go to the Tools tab and click on the "Check now..." button in the Error-checking section - your computer will likely need to reboot to accomplish this, let it do so 5. Once CheckDisk is completed and your computer has rebooted, doa Defrag - Stop the Media Center services again - Go back to your C: drive properties and the Tools tab, this time select Defragment Now.
6. Once all is checked and defragged, restart your computer to restart the Media Center services 7. Re-run the Guide Setup Wizard.
Let's see how this goes. I've not gone through all these steps before in this kind of scenario, but it will help us eliminate the possibility of disk corruption. This should be a benign process but if there is some corruption in your system, it is possible that things could get worst. As always, you do these steps at your own risk and hold me in no way responsible for any problems that may occur as a result of you following my suggestions Ain't it fun that I have to cover my butt when helping people?
Good luck.
--
Michel Bordeleau MS-MVP Media Center
"angieangie" <angieune...@gmail.com> wrote in message
> Thanks for responding. I had tried what you mentioned (and just tried > it again now) and it still gives me the "Details: Unknown discovery > service error. Code: 14" like it did before.
> I get error code 14 when I am in the Setup for the Guide, and I get > error code 33 when I am outside the setup in Media Center, when it > tries to remind me to do a Guide update.
> This all started with MCE on Thursday - and as a coincidence, the same > day, my husband's Outlook email stopped receiving incoming messages, > despite the fact that the settings/servers were all correct, etc. It > landed up being that the Identity was corrupt - so I just created a new > identity and importing all his old messages in from the old corrupt > identity. It just seems odd that two problems sprang up at the same > time and wondered if they could be inter-twined.
> I just got off the most frustrating "chat session" with one of the "IT" > people from Gateway. It's a stretch to call them that. Stupid me > allowed the first guy that came on to do a system restore back to > 12-1-05. Of course this un-did the email stuff I had just fixed, and > when I went back into Media Center, the same error codes happened. I > think the guy just wanted to do the restore so the PC would need to > reboot and he could get rid of me. So I logged back into to their tech > support chat area and the next two people couldn't help either. One > recommended that I un-install my anti-virus program because there must > be some kind of incompatibility there. ???????? She did not seem very > convincing. When I tried to argue that the guide downloaded fine with > PC-cillin just days ago, and that even if there was some kind of > problem with PC-cillin, wouldn't the system restore have cured that? > Who knows. Like 5 minutes later she typed back and by then with the > slow responses and lack of feeling like anyone cared, I gave up.
> Anyway, if anyone has read this thanks. I know I am not the only one > with problems and troubles with getting this to work... it's really > great when it does work and I guess I am just disappointed. I like the > challenge of a good problem, but feel like the 8 or so hours I've > already spent is driving me nuts! :)
Thanks so much for your ideas there to help - unfortunately though after going through the steps and letting the computer defrag overnight, this AM while running through the Guide set-up I am still receiving the Code 14. (I did learn something new though when going to the Control Panel Administrative Tools and stopping the Media Center services... that was cool to know - thanks!)
Anyway, not sure what to try next. Do you think that even though the Date/Time is correct, that something more is going on when I try to do a synch to either time.windows.com or the time.nist.gov servers, I get a message in the window saying "An error occurred getting the status of the last synchronization. The handle is
Okay, let's explore your time synchronization issue and see if that is related.
First thing to try
1. See if your computer can ping (see) the time servers - Open a command prompt (START | Programs | Accessories | Command Prompt) - at the prompt type (without the quotes): "ping time.nist.gov". - you should see something that looks like the following:
C:\>ping time.nist.gov
Pinging time.nist.gov [192.43.244.18] with 32 bytes of data:
Reply from 192.43.244.18: bytes=32 time=69ms TTL=49 Reply from 192.43.244.18: bytes=32 time=70ms TTL=49 Reply from 192.43.244.18: bytes=32 time=69ms TTL=49 Reply from 192.43.244.18: bytes=32 time=74ms TTL=49
Ping statistics for 192.43.244.18: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 69ms, Maximum = 74ms, Average = 70ms
(You can't ping the time.windows.com domain... at least, I was unable to do so when I typed up this post; some domains block the ping command...)
2. If you can ping time.nist.gov, then your computer is able to see the time server.
3. See we know we can ping time.nist.gov, set the Internet Time server to this in the Date/Time properties window
4. Try to update the time manually again using the update now button in the same window.
5. If that fails, send me the event log entry for the failed synchronization attempt. You can get this from the Event Log. (START | Programs | Control Panel | Administrative Tools | Event Log; from here, select the System folder and look for the latest entry with a source of W32Time. Double-click on this entry to view it. Then click on the copy button (it's the bottom-most button of the group of 3 buttons at the top-right of the window). Paste this into your reply. I should be able to dig up some more details from there.
6. Let's also try something else. At the command prompt, type the following entries, pressing enter after easy line net stop w32time w32tm.exe /unregister w32tm.exe /register net start w32time
7. now try resynchronizing the clock.
I'll wait for your feedback before going further.
Michel
--
Michel Bordeleau MS-MVP Media Center
"angieangie" <angieune...@gmail.com> wrote in message
> Thanks so much for your ideas there to help - unfortunately though > after going through the steps and letting the computer defrag > overnight, this AM while running through the Guide set-up I am still > receiving the Code 14. (I did learn something new though when going to > the Control Panel Administrative Tools and stopping the Media Center > services... that was cool to know - thanks!)
> Anyway, not sure what to try next. Do you think that even though the > Date/Time is correct, that something more is going on when I try to do > a synch to either time.windows.com or the time.nist.gov servers, I get > a message in the window saying "An error > occurred getting the status of the last synchronization. The handle is
I have exactly the same problem on a number of Media Center PCs. They all exhibit this exactly: code33 when attempting to download the guide and code14 if you delete the guide files and run the wizard again.
All the PCs get internet access through the same proxy server and all are updated by the same WSUS server.
In the event log (Start Run Eventvwr), in the application log, there is a common error each night when the download of the guide should take place. Firstly there is an event id 8, crypt32:
Then there is an event id 33, source Media Center Guide: Event Info: Discovery Service: Unexpected error. The Guide listings service is not currently available. Please try again later. Process: DefaultDomain Object Name: Microsoft.Ehome.Epg.Ehepgdat
I assume the first one is attempting to download a certificate for encryption services and that the guide is encrypted? I don't have a clue it's just a guess. If this fails, it would explain why the guide download then fails. It would also explain why the time/date is so critical when downloading as the certificate would not authenticate.
> Okay, let's explore your time synchronization issue and see if that is > related.
> First thing to try
> 1. See if your computer can ping (see) the time servers > - Open a command prompt (START | Programs | Accessories | Command > Prompt) > - at the prompt type (without the quotes): "ping time.nist.gov". > - you should see something that looks like the following:
> C:\>ping time.nist.gov
> Pinging time.nist.gov [192.43.244.18] with 32 bytes of data:
> Reply from 192.43.244.18: bytes=32 time=69ms TTL=49 > Reply from 192.43.244.18: bytes=32 time=70ms TTL=49 > Reply from 192.43.244.18: bytes=32 time=69ms TTL=49 > Reply from 192.43.244.18: bytes=32 time=74ms TTL=49
> Ping statistics for 192.43.244.18: > Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), > Approximate round trip times in milli-seconds: > Minimum = 69ms, Maximum = 74ms, Average = 70ms
> (You can't ping the time.windows.com domain... at least, I was unable to do > so when I typed up this post; some domains block the ping command...)
> 2. If you can ping time.nist.gov, then your computer is able to see the > time server.
> 3. See we know we can ping time.nist.gov, set the Internet Time server to > this in the Date/Time properties window
> 4. Try to update the time manually again using the update now button in the > same window.
> 5. If that fails, send me the event log entry for the failed > synchronization attempt. You can get this from the Event Log. (START | > Programs | Control Panel | Administrative Tools | Event Log; from here, > select the System folder and look for the latest entry with a source of > W32Time. Double-click on this entry to view it. Then click on the copy > button (it's the bottom-most button of the group of 3 buttons at the > top-right of the window). Paste this into your reply. I should be able to > dig up some more details from there.
> 6. Let's also try something else. At the command prompt, type the following > entries, pressing enter after easy line > net stop w32time > w32tm.exe /unregister > w32tm.exe /register > net start w32time
> 7. now try resynchronizing the clock.
> I'll wait for your feedback before going further.
> > Thanks so much for your ideas there to help - unfortunately though > > after going through the steps and letting the computer defrag > > overnight, this AM while running through the Guide set-up I am still > > receiving the Code 14. (I did learn something new though when going to > > the Control Panel Administrative Tools and stopping the Media Center > > services... that was cool to know - thanks!)
> > Anyway, not sure what to try next. Do you think that even though the > > Date/Time is correct, that something more is going on when I try to do > > a synch to either time.windows.com or the time.nist.gov servers, I get > > a message in the window saying "An error > > occurred getting the status of the last synchronization. The handle is
>I have exactly the same problem on a number of Media Center PCs. They > all exhibit this exactly: code33 when attempting to download the guide > and code14 if you delete the guide files and run the wizard again.
> All the PCs get internet access through the same proxy server and all > are updated by the same WSUS server.
> In the event log (Start Run Eventvwr), in the application log, there is > a common error each night when the download of the guide should take > place. Firstly there is an event id 8, crypt32:
> Then there is an event id 33, source Media Center Guide: > Event Info: Discovery Service: Unexpected error. The Guide listings > service is not currently available. Please try again later. > Process: DefaultDomain > Object Name: Microsoft.Ehome.Epg.Ehepgdat
> I assume the first one is attempting to download a certificate for > encryption services and that the guide is encrypted? I don't have a > clue it's just a guess. If this fails, it would explain why the guide > download then fails. It would also explain why the time/date is so > critical when downloading as the certificate would not authenticate.
> Anyone else see the same problem?
> Michel Bordeleau [MVP-MediaCenter] (oogle) wrote: >> Hi.
>> Okay, let's explore your time synchronization issue and see if that is >> related.
>> First thing to try
>> 1. See if your computer can ping (see) the time servers >> - Open a command prompt (START | Programs | Accessories | Command >> Prompt) >> - at the prompt type (without the quotes): "ping time.nist.gov". >> - you should see something that looks like the following:
>> C:\>ping time.nist.gov
>> Pinging time.nist.gov [192.43.244.18] with 32 bytes of data:
>> Reply from 192.43.244.18: bytes=32 time=69ms TTL=49 >> Reply from 192.43.244.18: bytes=32 time=70ms TTL=49 >> Reply from 192.43.244.18: bytes=32 time=69ms TTL=49 >> Reply from 192.43.244.18: bytes=32 time=74ms TTL=49
>> Ping statistics for 192.43.244.18: >> Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), >> Approximate round trip times in milli-seconds: >> Minimum = 69ms, Maximum = 74ms, Average = 70ms
>> (You can't ping the time.windows.com domain... at least, I was unable to >> do >> so when I typed up this post; some domains block the ping command...)
>> 2. If you can ping time.nist.gov, then your computer is able to see the >> time server.
>> 3. See we know we can ping time.nist.gov, set the Internet Time server >> to >> this in the Date/Time properties window
>> 4. Try to update the time manually again using the update now button in >> the >> same window.
>> 5. If that fails, send me the event log entry for the failed >> synchronization attempt. You can get this from the Event Log. (START | >> Programs | Control Panel | Administrative Tools | Event Log; from here, >> select the System folder and look for the latest entry with a source of >> W32Time. Double-click on this entry to view it. Then click on the copy >> button (it's the bottom-most button of the group of 3 buttons at the >> top-right of the window). Paste this into your reply. I should be able >> to >> dig up some more details from there.
>> 6. Let's also try something else. At the command prompt, type the >> following >> entries, pressing enter after easy line >> net stop w32time >> w32tm.exe /unregister >> w32tm.exe /register >> net start w32time
>> 7. now try resynchronizing the clock.
>> I'll wait for your feedback before going further.
>> > Thanks so much for your ideas there to help - unfortunately though >> > after going through the steps and letting the computer defrag >> > overnight, this AM while running through the Guide set-up I am still >> > receiving the Code 14. (I did learn something new though when going to >> > the Control Panel Administrative Tools and stopping the Media Center >> > services... that was cool to know - thanks!)
>> > Anyway, not sure what to try next. Do you think that even though the >> > Date/Time is correct, that something more is going on when I try to do >> > a synch to either time.windows.com or the time.nist.gov servers, I get >> > a message in the window saying "An error >> > occurred getting the status of the last synchronization. The handle is
I did the ping time.nist.gov and everything looked as your example did - I would imagine the most important part is "Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), " to tell that it worked?
I went back into the Date/Time and tried to "Update Now" and receive the same message.
This is my Event Log:
Event Type: Warning Event Source: W32Time Event Category: None Event ID: 7 Date: 12/19/2005 Time: 7:48:16 PM User: N/A Computer: YOUR-ECCA471D02 Description: The time provider 'NtpClient' returned an error while updating its configuration. The error will be ignored. The error was: The handle is invalid. (0x80070006)
Then I tried step 6 and when I went back to synch the clock in Date/Time it told me: The time has been sucessfully synchonized with time.nist.gov on 12/19/2005 at 7:53 PM.
!!! Cool !!! :)
OK so now the moment of truth I guess to go back to MCE and try to get the guide...
Now that you mention it, when I go to the Microsoft page for updates, the IE sits forever on the "Checking for the latest updates for your computer..." I had sort of forgotten about that. We got the PC from Best Buy in October and then in November had a strange error that would stop my Cyberlink PowerDirector program from running, so we took it back in and the Geek Squad guy went to the Microsoft site and downloaded the updates from Microsoft (and mentioned how we didn't have them). Now that I go back to the microsoft site I see the latest update was from 11-12-05, which is probably when the PC was with the Geek Squad.
So could this mean something like https:// is blocked? I read about that as one of the reasons for Error Code 14.
I just tried to get updates now and finally it stopped "checking" for updates and tells me:
[Error number: 0x80072EFD] The website has encountered a problem and cannot display the page you are trying to view. The options provided below might help you solve the problem. For self-help options:
Frequently Asked Questions
Find Solutions
Windows Update Newsgroup For assisted support options:
Microsoft Online Assisted Support (no-cost for Windows Update issues)
Read more about steps you can take to resolve this problem yourself.
I had the *exact* error messages you are getting now as well as a similiar experience with tech support. I ended up uninstalling my Norton anti-virus software, including the firewall, and my system was able to connect to the internet, download the guide, and with exception of some delays in the channels changing, things are running fine.
> Thanks for responding. I had tried what you mentioned (and just tried > it again now) and it still gives me the "Details: Unknown discovery > service error. Code: 14" like it did before.
> I get error code 14 when I am in the Setup for the Guide, and I get > error code 33 when I am outside the setup in Media Center, when it > tries to remind me to do a Guide update.
> This all started with MCE on Thursday - and as a coincidence, the same > day, my husband's Outlook email stopped receiving incoming messages, > despite the fact that the settings/servers were all correct, etc. It > landed up being that the Identity was corrupt - so I just created a new > identity and importing all his old messages in from the old corrupt > identity. It just seems odd that two problems sprang up at the same > time and wondered if they could be inter-twined.
> I just got off the most frustrating "chat session" with one of the "IT" > people from Gateway. It's a stretch to call them that. Stupid me > allowed the first guy that came on to do a system restore back to > 12-1-05. Of course this un-did the email stuff I had just fixed, and > when I went back into Media Center, the same error codes happened. I > think the guy just wanted to do the restore so the PC would need to > reboot and he could get rid of me. So I logged back into to their tech > support chat area and the next two people couldn't help either. One > recommended that I un-install my anti-virus program because there must > be some kind of incompatibility there. ???????? She did not seem very > convincing. When I tried to argue that the guide downloaded fine with > PC-cillin just days ago, and that even if there was some kind of > problem with PC-cillin, wouldn't the system restore have cured that? > Who knows. Like 5 minutes later she typed back and by then with the > slow responses and lack of feeling like anyone cared, I gave up.
> Anyway, if anyone has read this thanks. I know I am not the only one > with problems and troubles with getting this to work... it's really > great when it does work and I guess I am just disappointed. I like the > challenge of a good problem, but feel like the 8 or so hours I've > already spent is driving me nuts! :)
Yes, Windows Update works fine. In fact I ran this just to make sure that Microsoft hadn't changed anything relating to the Crypt32 file. The updates all applied fine but the problem persists.
That is one thing that Angie should try as well. Even though I know PCcillin works fine, uninstalling it completely will make sure that it does not interfer. If everything works fine with PCcillin, then we can re-install it and look at it's configuration.
Sound good?
--
Michel Bordeleau MS-MVP Media Center
"Diane" <Di...@discussions.microsoft.com> wrote in message
> I had the *exact* error messages you are getting now as well as a similiar > experience with tech support. I ended up uninstalling my Norton anti-virus > software, including the firewall, and my system was able to connect to the > internet, download the guide, and with exception of some delays in the > channels changing, things are running fine.
> "angieangie" wrote:
>> Michael,
>> Thanks for responding. I had tried what you mentioned (and just tried >> it again now) and it still gives me the "Details: Unknown discovery >> service error. Code: 14" like it did before.
>> I get error code 14 when I am in the Setup for the Guide, and I get >> error code 33 when I am outside the setup in Media Center, when it >> tries to remind me to do a Guide update.
>> This all started with MCE on Thursday - and as a coincidence, the same >> day, my husband's Outlook email stopped receiving incoming messages, >> despite the fact that the settings/servers were all correct, etc. It >> landed up being that the Identity was corrupt - so I just created a new >> identity and importing all his old messages in from the old corrupt >> identity. It just seems odd that two problems sprang up at the same >> time and wondered if they could be inter-twined.
>> I just got off the most frustrating "chat session" with one of the "IT" >> people from Gateway. It's a stretch to call them that. Stupid me >> allowed the first guy that came on to do a system restore back to >> 12-1-05. Of course this un-did the email stuff I had just fixed, and >> when I went back into Media Center, the same error codes happened. I >> think the guy just wanted to do the restore so the PC would need to >> reboot and he could get rid of me. So I logged back into to their tech >> support chat area and the next two people couldn't help either. One >> recommended that I un-install my anti-virus program because there must >> be some kind of incompatibility there. ???????? She did not seem very >> convincing. When I tried to argue that the guide downloaded fine with >> PC-cillin just days ago, and that even if there was some kind of >> problem with PC-cillin, wouldn't the system restore have cured that? >> Who knows. Like 5 minutes later she typed back and by then with the >> slow responses and lack of feeling like anyone cared, I gave up.
>> Anyway, if anyone has read this thanks. I know I am not the only one >> with problems and troubles with getting this to work... it's really >> great when it does work and I guess I am just disappointed. I like the >> challenge of a good problem, but feel like the 8 or so hours I've >> already spent is driving me nuts! :)
At last - I have my Media Centers up and running again. I don't know why it stopped working in the first place, but at least I know how I fixed it. It seems that the problems were caused by me the fact that I use the ISPs Proxy Server to get out to the Internet. No settings had changed here recently that I'm aware of, but clearly something went wrong. See Microsoft article at http://support.microsoft.com/kb/289481/EN-US/ This describes what I did - I ran proxycfg -u to use the settings from my browser - which had worked for browsing and for Windows Update. I hope this helps you guys too
I just finished removing PC-cillin and re-booting as it instructed. When the system came back up, I got the following:
The file C:Windows\system32\Drivers\TM_CFW.sys has been deleted. Do you want to replace it?
(I clicked yes because I was not sure)
It then said:
C:\Windows\System32\Drivers\termdd.sys has been restored.
Then popped up four more dialog boxes and each time I said "yes" to restore:
2nd: The file C:Windows\system32\Drivers\tmpreflt.sys has been deleted. Do you want to replace it? 2nd: C:\Windows\System32\Drivers\termdd.sys has been restored.
3rd: The file C:Windows\system32\Drivers\tmtdi.sys has been deleted. Do you want to replace it? 3rd: C:\Windows\System32\Drivers\termdd.sys has been restored.
4th: The file C:Windows\system32\Drivers\tmxpflt.sys has been deleted. Do you want to replace it? 4th: C:\Windows\System32\Drivers\termdd.sys has been restored.
5th: The file C:Windows\system32\Drivers\VsapiNT.sys has been deleted. Do you want to replace it? 5th: C:\Windows\System32\Drivers\volsnap.sys has been restored.
I then went back and deleted the EPG folder and then opened Media Center. Went through the Guide Setup and got Error Code 14 again... Those few moments though when it says "downloading" and just hangs there are always filled with hope as I try and try to fix this. :)
I have not re-installed PC-cillin as of yet, although I am worried to really be online at all without it. Will add it back for now and then remove it again if you think something in the config needs to be checked/changed. I am going to do some searching on these .sys files and see if somehow they are linked to the issue.
Thanks for everyone's help and input again on this - especially Michael!
This morning I went to check email and noticed my husband's email account again was not downloading incoming messages, and giving the "Error" code unknown. So again I created a new identity for him, and his messages downloaded correctly. For now I am going to leave his old messages under the old identity separated out, and not import them into the new identity, as I was thinking that could again corrupt the new identity?
The more problems that happen here, the more I wonder if I need to wipe my C drive and start over again. I really wanted to avoid doing this. Does anyone have any other ideas before trying that?
Hmmm, sounds like PC-cillin really had a problem with the uninstall too.... definitely something strange going on. You mention in your other post about your husband's mail issues have returned as well. If this were my computer I would wipe my C: and re-install Windows... but I do that regularly so I'm used to it. :) I understand your reluctance to go through that, however, I'm running out of ideas for you. I would certainly re-install PC-cillin, option for the latest version (2006) if possible. But in the end, I'm not sure what else to try.
It does seem pretty clear, however, that the problem is not just media center, but Windows in general. You might want to try posting in the regular windowsxp newsgroup about your time synch and outlook express issues.
Sorry I can't think of anything further.
--
Michel Bordeleau MS-MVP Media Center
"angieangie" <angieune...@gmail.com> wrote in message
>I just finished removing PC-cillin and re-booting as it instructed. > When the system came back up, I got the following:
> The file C:Windows\system32\Drivers\TM_CFW.sys has been deleted. Do > you want to replace it?
> (I clicked yes because I was not sure)
> It then said:
> C:\Windows\System32\Drivers\termdd.sys has been restored.
> Then popped up four more dialog boxes and each time I said "yes" to > restore:
> 2nd: The file C:Windows\system32\Drivers\tmpreflt.sys has been > deleted. Do you want to replace it? > 2nd: C:\Windows\System32\Drivers\termdd.sys has been restored.
> 3rd: The file C:Windows\system32\Drivers\tmtdi.sys has been deleted. > Do you want to replace it? > 3rd: C:\Windows\System32\Drivers\termdd.sys has been restored.
> 4th: The file C:Windows\system32\Drivers\tmxpflt.sys has been deleted. > Do you want to replace it? > 4th: C:\Windows\System32\Drivers\termdd.sys has been restored.
> 5th: The file C:Windows\system32\Drivers\VsapiNT.sys has been deleted. > Do you want to replace it? > 5th: C:\Windows\System32\Drivers\volsnap.sys has been restored.
> I then went back and deleted the EPG folder and then opened Media > Center. Went through the Guide Setup and got Error Code 14 again... > Those few moments though when it says "downloading" and just hangs > there are always filled with hope as I try and try to fix this. :)
> I have not re-installed PC-cillin as of yet, although I am worried to > really be online at all without it. Will add it back for now and then > remove it again if you think something in the config needs to be > checked/changed. I am going to do some searching on these .sys files > and see if somehow they are linked to the issue.
> Thanks for everyone's help and input again on this - especially > Michael!
AngieAngie, thanks for starting this thread. I was gone a week, and came back to the same problems you have. (code 14, 33, and invalid handle) As of this morning, however, my clock is correctly syncronized (confirmation report) and the guide still won't down load. I disabled my Norton security, and that didn't help either. I'm very reluctant to wipe my C drive clean. I guess I'll spend the next few days (during my free time from Christmas chaos!) backing up everything I can think of, and then hauling it down to the Geek Squad to see what they can do. If you figure out what your problem is, would you mind e-mailing me? If I figure out a solution, I'll do the same for you. Thanks, Rebecca Rebe...@CatholicExchange.com
> Hmmm, sounds like PC-cillin really had a problem with the uninstall too.... > definitely something strange going on. You mention in your other post about > your husband's mail issues have returned as well. If this were my computer > I would wipe my C: and re-install Windows... but I do that regularly so I'm > used to it. :) I understand your reluctance to go through that, however, > I'm running out of ideas for you. I would certainly re-install PC-cillin, > option for the latest version (2006) if possible. But in the end, I'm not > sure what else to try.
> It does seem pretty clear, however, that the problem is not just media > center, but Windows in general. You might want to try posting in the > regular windowsxp newsgroup about your time synch and outlook express > issues.
> Sorry I can't think of anything further.
> --
> Michel Bordeleau > MS-MVP Media Center
> "angieangie" <angieune...@gmail.com> wrote in message > news:1135136024.330240.54440@f14g2000cwb.googlegroups.com... > >I just finished removing PC-cillin and re-booting as it instructed. > > When the system came back up, I got the following:
> > The file C:Windows\system32\Drivers\TM_CFW.sys has been deleted. Do > > you want to replace it?
> > (I clicked yes because I was not sure)
> > It then said:
> > C:\Windows\System32\Drivers\termdd.sys has been restored.
> > Then popped up four more dialog boxes and each time I said "yes" to > > restore:
> > 2nd: The file C:Windows\system32\Drivers\tmpreflt.sys has been > > deleted. Do you want to replace it? > > 2nd: C:\Windows\System32\Drivers\termdd.sys has been restored.
> > 3rd: The file C:Windows\system32\Drivers\tmtdi.sys has been deleted. > > Do you want to replace it? > > 3rd: C:\Windows\System32\Drivers\termdd.sys has been restored.
> > 4th: The file C:Windows\system32\Drivers\tmxpflt.sys has been deleted. > > Do you want to replace it? > > 4th: C:\Windows\System32\Drivers\termdd.sys has been restored.
> > 5th: The file C:Windows\system32\Drivers\VsapiNT.sys has been deleted. > > Do you want to replace it? > > 5th: C:\Windows\System32\Drivers\volsnap.sys has been restored.
> > I then went back and deleted the EPG folder and then opened Media > > Center. Went through the Guide Setup and got Error Code 14 again... > > Those few moments though when it says "downloading" and just hangs > > there are always filled with hope as I try and try to fix this. :)
> > I have not re-installed PC-cillin as of yet, although I am worried to > > really be online at all without it. Will add it back for now and then > > remove it again if you think something in the config needs to be > > checked/changed. I am going to do some searching on these .sys files > > and see if somehow they are linked to the issue.
> > Thanks for everyone's help and input again on this - especially > > Michael!
Hi Rebecca, I will let you know what happens but I too have been in the process of backing everything up and getting ready to haul it to either the Geek Squad or to a local shop somewhere. We called this morning and they want $75 an hour at one of the local places to trouble-shoot it. With the holidays they said it wouldn't be looked until later in the week, so just using this time to see if there's anything else I can find on-line. We figure since we're taking it in, might as well have another hard drive added too - it makes life much easier to have a second drive for "storage" and then keep all your program files only on the C: drive. Then when the next time rolls around to wipe C: clean and start over, at least all pictures, music, and other documents are all saved to the second drive. Anyway, good luck to you and keep my posted when you get this resolved. Thanks, Angie PS. Looks like they block email address on this site - is your address Rebecca and then @ CatholicExchange.com ? Mine is angieangie and then @ ameritech . net
Since I've had the multiple problems synching to the time/date, downloading the Media Center guide, and downloading updates from microsoft.com, I've been doing some general searches for a fix (not Media Center specific) and found this:
Can't download any updates and/or you receive an error message: Go to Start/Run and type in: regsvr32 wintrust.dll. If that doesn't help: Go to Start/Run and type in CMD. At the command prompt, type the following commands, pressing ENTER after each line:
net stop cryptsvc ren %systemroot%\system32\catroot2 oldcatroot2 net start cryptsvc
Or run this script, then try the install again.
I tried it and for a moment thought my Media Center issue was fixed - because this time as I ran through the Guide Setup, it went from "Connecting" to "Downloading" to "Downloading Complete" !!! But then right after it said "Downloading Complete" the Error Code 14 came up. Still, this is the first time it told me it "Complete" (even though it didn't complete). Still, thought this to be odd - thought I would mention.
Thanks! I'll try that in the morning when I'm more awake, and have some time. I'll let you know if it helps or not. Rebecca P.S. Yes, that is my e-mail addy (from the previous post)
"angieangie" wrote: > Since I've had the multiple problems synching to the time/date, > downloading the Media Center guide, and downloading updates from > microsoft.com, I've been doing some general searches for a fix (not > Media Center specific) and found this:
> Can't download any updates and/or you receive an error message: Go to > Start/Run and type in: regsvr32 wintrust.dll. If that doesn't help: Go > to Start/Run and type in CMD. At the command prompt, type the following > commands, pressing ENTER after each line:
> net stop cryptsvc > ren %systemroot%\system32\catroot2 oldcatroot2 > net start cryptsvc
> Or run this script, then try the install again.
> I tried it and for a moment thought my Media Center issue was fixed - > because this time as I ran through the Guide Setup, it went from > "Connecting" to "Downloading" to "Downloading Complete" !!! But then > right after it said "Downloading Complete" the Error Code 14 came up. > Still, this is the first time it told me it "Complete" (even though it > didn't complete). Still, thought this to be odd - thought I would > mention.
