Re: Outlook Express functional-ongoing error message
Steve Cochran
Under what circumstances are you getting the error?
steve
"DBL" <D...@discussions.microsoft.com> wrote in message
news:AF6DD84C-F1EA-4BB8...@microsoft.com...
> How do I delete error message Socket Error 12019, Error Number
> 0x800004005?
> I cannot risk the loss of any contact files, so uninstall-reinstall OE is
> not an option-please advise
DBL
also when e-mailing from my photos/my documents. I use Trend Micro Internet
Security, just downloaded 2007, when the message began. Have already worked
with one of their techs and ruled out their firewall as the cause. The only
thing I have not done is uninstall-reinstall their product (awaiting their
response to my e-mail request of 4 hours ago-the product indicated that no
reinstall would be available) although their tech did not suggest this at the
time we isolated the firewall (about 3 days ago)...by the way, Steve, should
I actually be backing up address book entries?
Thanks...hope you can help
DBL
Frank Saunders, MS-MVP OE/WM
This is often caused by an anti-spam program or an anti-virus set to scan
email.
Turn off email scanning in your anti-virus. It provides no added
protection. After doing so it may be necessary to reset the server names in
OE.
The Other E-Mail Threat: File Corruption in Outlook Express
Published: November 18, 2004
By Tom Koch
http://www.microsoft.com/windows/IE/community/columns/filecorruption.mspx
Email scanning slows down Sending and Receiving, sometimes enough that OE
times out. Since some of the received messages have large (often virus)
attachments, which exasperates the problem.
Some Comcast users have found it necessary to totally uninstall Norton and
switch to the free AVG with mail scanning off. Norton invented email
scanning and here's what they say:
"Disabling Email Scanning does not leave you unprotected against viruses
that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this. To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions."
http://service1.symantec.com/SUPPORT/nav.nsf/d4578f66d8f00a0188256d4e006aaa94/4ba5fc8ef939c44c88256c7500723cf0
"...your computer is protected if Auto-Protect is enabled. Auto-Protect
scans any incoming files, including email attachments, when the files are
saved to your hard drive."
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001100907323806
"NAV provides multiple layers of protection. Email scanning is just one of
those layers. Even if you are not running Email Scanning, your computer is
protected against viruses that are distributed as email attachments by NAV
Auto-Protect. Auto-Protect will scan any incoming files, including email
attachments, as they are saved to your hard drive. To make sure that
Auto-Protect is providing the maximum protection, keep Auto-Protect enabled
and run LiveUpdate regularly to ensure that you have the most recent virus
definitions."
http://service1.symantec.com/SUPPORT/sunset-c2002kb.nsf/f7d6cb402f0b760785256ee600549628/abcba312aed2225285256edd00478dbd?OpenDocument&src=bar_sch_nam
See also
http://help.expedient.com/mailnews/norton_antivirus.shtml
So Symantec used to say this often and clearly. The newer stuff doesn't
have the statement included as it was considered an embarrassment. If you
know anyone who programs for Norton try to get them to talk about it.
--
Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com
Answer in newsgroup. Don't send mail.
DBL
> Frank...Although I don't have Norton, I did follow your suggestion and went into my Trend Micro PC Cillin Internet Security 2007 and deactivated the incoming e-mail monitor in my anti-virus. I then reset (deleted the characters and retyped them)my server login name and password. I closed and reopened OE. The error message is still there...DBL
DBL
"Frank Saunders, MS-MVP OE/WM" wrote:
> "DBL" <D...@discussions.microsoft.com> wrote in message
> news:9A8F792F-CCBB-455F...@microsoft.com...
> >I get the error when opening OE, again when e-mailing from a web page, and
> > also when e-mailing from my photos/my documents. I use Trend Micro
> > Internet
> > Security, just downloaded 2007, when the message began. Have already
***************************************************************************************
Frank...I am so confident that you will be able to resolve my error message
issue, keeping me from taking the drastic measure of downloading Pegasus
Mail...now that I have learned you put your first machine together back in
'79 (the year my daughter was born)
***************************************************************************************
Steve Cochran
account, close OE and reopen it, and then add your mail account back again
and see if that works.
It sounds as if you didn't disable outgoing as well as incoming and also
they may change the server ports on you, which is why I say to remove the
account and add it back again.
Find the wab file. That is the address book and make a copy of it.
steve
"DBL" <D...@discussions.microsoft.com> wrote in message
news:B86F8CCB-281F-469B...@microsoft.com...
PA Bear
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
Frank Saunders, MS-MVP OE/WM
>
>> "DBL" <D...@discussions.microsoft.com> wrote in message
>> news:9A8F792F-CCBB-455F...@microsoft.com...
>> >I get the error when opening OE, again when e-mailing from a web page,
>> >and
>> > also when e-mailing from my photos/my documents. I use Trend Micro
>> > Internet
>> > Security, just downloaded 2007, when the message began. Have already
>
> ***************************************************************************************
> Frank...I am so confident that you will be able to resolve my error
> message
> issue, keeping me from taking the drastic measure of downloading Pegasus
> Mail...now that I have learned you put your first machine together back in
> '79 (the year my daughter was born)
> ***************************************************************************************
Try turning Trend off altogether.
Uninstalling and reinstalling OE should not affect your contacts, but to be
safe you can export them as a Text (Comma Separated Values) file.
What is your Windows version?
What are the versions of
inetcomm.dll
msoe.dll
and
directdb.dll ?
DBL
error has occurred Account: "Hotmail", Server:
'http://sevices.msn.com/svcs/hotmail/httpmai.lasp', Protocol: HTTPMail, Port:
0, Secure(SSL): No, Socket Error: 12019, Error Number 0x80004005
My OS is WinXP...My most recent effort since my initial post was just
completed...Trend Micro PC Cillin Internet Security 2007
uninstalled/reinstalled...it is not the cause of the error message (this was
simply one of my frustrated, amateur-like efforts to go for a fix...I am
aware of the system restore option, and I am painfully aware of the
uninstall-"gamble on losing critical data"-option with OE as well) As you can
read here, PA Bear, the Frank Saunders suggestion to reset server names in OE
did not work...either did the Hotmail Plus tech suggestion of removing my
hotmail account and re-registering it...As the language in the error message
points to a Hotmail Server issue, why doesn't a fix exist thru MS? (I can't
believe they are unaware of this, yet a search for the 0x80004005 only seems
to indicate that there are a stack of different issues all falling under the
same error message #...except mine...its hard to believe I am the only lucky
one in the universe with this issue resolution still unknown to MS)
Please help...I am already looking at how to migrate my OE contacts and
e-mails into another e-mail program so as to get out of the way of a possibly
"can't be fixed error message" taking over my wife (OK, so I made a little
joke-I needed to crack myself up for a minute-I'm not even married anymore)
DBL