I'm using OE 6 with XP Home SP2 and all recent updates, Norton A/V 14.4.0.12. (email scanning now disabled).
A sender is trying to send me a PDF attachment. Not certain what mailer he's using but I think it's Yahoo. However, I never see the attachment.
If I view the incoming message source I can see the encoded attachment but there is no attachment icon showing in the inbox.
I can send a PDF to myself without a problem, the sender says other people can receive the PDF from him. I have received similar files before from the same sender without problems.
This problem appears to be similar to that raised in a recent earlier thread.
3. Ask Sender (and any other correspondents who use MS Outlook) to only send messages to your using Plain Text. -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 AumHa VSOP & Admin http://aumha.net DTS-L http://dts-l.net/
Nick wrote: > I'm using OE 6 with XP Home SP2 and all recent updates, Norton A/V > 14.4.0.12. (email scanning now disabled).
> A sender is trying to send me a PDF attachment. Not certain what mailer > he's using but I think it's Yahoo. However, I never see the attachment.
> If I view the incoming message source I can see the encoded attachment but > there is no attachment icon showing in the inbox.
> I can send a PDF to myself without a problem, the sender says other people > can receive the PDF from him. I have received similar files before from > the > same sender without problems.
> This problem appears to be similar to that raised in a recent earlier > thread.
Thanks for the reply. I've checked with the sender.
1. The sender is using Yahoo (web based) email.
2. I don't think the user has any control over the message format with this email client. Looking in the message source I see the message text is sent both as plain text:
> 2. Ask Sender to re-send using Plain Text format.
> 3. Ask Sender (and any other correspondents who use MS Outlook) to only > send messages to your using Plain Text. > -- > ~Robear Dyer (PA Bear) > MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 > AumHa VSOP & Admin http://aumha.net > DTS-L http://dts-l.net/
> Nick wrote: >> I'm using OE 6 with XP Home SP2 and all recent updates, Norton A/V >> 14.4.0.12. (email scanning now disabled).
>> A sender is trying to send me a PDF attachment. Not certain what mailer >> he's using but I think it's Yahoo. However, I never see the attachment.
>> If I view the incoming message source I can see the encoded attachment >> but >> there is no attachment icon showing in the inbox.
>> I can send a PDF to myself without a problem, the sender says other >> people >> can receive the PDF from him. I have received similar files before from >> the >> same sender without problems.
>> This problem appears to be similar to that raised in a recent earlier >> thread.
1. Yahoo's serverside scanning of outgoing mail is causing the problem; or
2. NAV's Email Protection "horked" your current identity => Try one or more of your accounts in a new Named Identity (File > Identities > Add new identity) and have the same correspondent send you a message with a PDF attachment.
Assuming all is well, (1) compact all folders in the old identity, (2) import messages from the old identity into the new one, and then (3) delete the old one (File > Identities > Manage Identities).
3. Ask your correspondent to send you a message with a PDF attachment from an account other than his Yahoo acount and see if the behavior persists *in the new identity or the original one*. -- ~PA Bear
Nick wrote: > Thanks for the reply. I've checked with the sender.
> 1. The sender is using Yahoo (web based) email.
> 2. I don't think the user has any control over the message format with > this > email client. > Looking in the message source I see the message text is sent both as plain > text:
>> 2. Ask Sender to re-send using Plain Text format.
>> 3. Ask Sender (and any other correspondents who use MS Outlook) to only >> send messages to your using Plain Text. >> -- >> ~Robear Dyer (PA Bear) >> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 >> AumHa VSOP & Admin http://aumha.net >> DTS-L http://dts-l.net/
>> Nick wrote: >>> I'm using OE 6 with XP Home SP2 and all recent updates, Norton A/V >>> 14.4.0.12. (email scanning now disabled).
>>> A sender is trying to send me a PDF attachment. Not certain what mailer >>> he's using but I think it's Yahoo. However, I never see the attachment.
>>> If I view the incoming message source I can see the encoded attachment >>> but >>> there is no attachment icon showing in the inbox.
>>> I can send a PDF to myself without a problem, the sender says other >>> people >>> can receive the PDF from him. I have received similar files before from >>> the >>> same sender without problems.
>>> This problem appears to be similar to that raised in a recent earlier >>> thread.
>>> Grateful for any ideas or suggestions. >>> Nick
Are you using any anti-spam software, such as SpamKiller? It's been know to corrupt the MIME boundary headers with message from some mail programs. Lotus Notes in particular. But I seem to recall that it can screw up mail from the Yahoo web mail as well.
> Thanks for the reply. I've checked with the sender.
> 1. The sender is using Yahoo (web based) email.
> 2. I don't think the user has any control over the message format with > this email client. > Looking in the message source I see the message text is sent both as > plain text:
>> 2. Ask Sender to re-send using Plain Text format.
>> 3. Ask Sender (and any other correspondents who use MS Outlook) to >> only send messages to your using Plain Text. >> -- >> ~Robear Dyer (PA Bear) >> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 >> AumHa VSOP & Admin http://aumha.net >> DTS-L http://dts-l.net/
>> Nick wrote: >>> I'm using OE 6 with XP Home SP2 and all recent updates, Norton A/V >>> 14.4.0.12. (email scanning now disabled).
>>> A sender is trying to send me a PDF attachment. Not certain what >>> mailer >>> he's using but I think it's Yahoo. However, I never see the >>> attachment.
>>> If I view the incoming message source I can see the encoded >>> attachment but >>> there is no attachment icon showing in the inbox.
>>> I can send a PDF to myself without a problem, the sender says other >>> people >>> can receive the PDF from him. I have received similar files before >>> from the >>> same sender without problems.
>>> This problem appears to be similar to that raised in a recent >>> earlier >>> thread.
>>> Grateful for any ideas or suggestions. >>> Nick
I am not using any anti-spam software. From the MIME headers it looks as though Yahoo is using Cloudmark on their outgoing mail.
I haven't had a chance to do a test using a new identity in OE yet.
The message is structured as multipart/mixed and contains a multipart/alternative section and the application/pdf section. The multipart/alternative section consists of text/plain and text/html parts. I have successfully received a similarly structured message from the same sender containing a Word (.doc) file.
I noticed that in the message source display the MIME headers for the application/pdf attachment are not highlighted in bold as all the rest are.
I also noticed that the pdf file had a long filename containing quite a few spaces which I thought could have caused problems. However the sender tried using a shorter filename but the result was the same.
If you would like, you may send me one of the problem messages and I'll take a look at it. It's best if you zip the message so that I get an exact copy of it. To do that, do a File, Save As to an EML file of a problem message. Then Right click the saved EML file and select Send To, Compressed (zipped) folder. Then e-mail me the resulting ZIP file. Alternately, you can do a Message, Forward As Attachment of a problem message. This is not as good as the zip file since the headers can be modified in transit which may obscure the problem. A simple Forward is worthless since it does not include the headers.
> I am not using any anti-spam software. From the MIME headers it looks > as though Yahoo is using Cloudmark on their outgoing mail.
> I haven't had a chance to do a test using a new identity in OE yet.
> The message is structured as multipart/mixed and contains a > multipart/alternative section and the application/pdf section. The > multipart/alternative section consists of text/plain and text/html > parts. I have successfully received a similarly structured message > from the same sender containing a Word (.doc) file.
> I noticed that in the message source display the MIME headers for the > application/pdf attachment are not highlighted in bold as all the rest > are.
> I also noticed that the pdf file had a long filename containing quite > a few spaces which I thought could have caused problems. However the > sender tried using a shorter filename but the result was the same.
For those following this issue, I got the sample message from the poster.
The problem is caused by the Cloudmark anti-spam program, which is presumably running at his ISP ntlworld.com.
In some cases, it is inserting an incomplete header and losing the blank line that indicates the end of header causing the following boundary marker to be ignored.
A workaround for the issue is to save the message to an EML file, then open in Notepad and insert a blank line after the cloudmark header then save and double click the fixed EML file to open.
> If you would like, you may send me one of the problem messages and > I'll take a look at it. It's best if you zip the message so that I > get an exact copy of it. To do that, do a File, Save As to an EML > file of a problem message. Then Right click the saved EML file and > select Send To, Compressed (zipped) folder. Then e-mail me the > resulting ZIP file. Alternately, you can do a Message, Forward As > Attachment of a problem message. This is not as good as the zip file > since the headers can be modified in transit which may obscure the > problem. A simple Forward is worthless since it does not include the > headers.
>> I am not using any anti-spam software. From the MIME headers it looks >> as though Yahoo is using Cloudmark on their outgoing mail.
>> I haven't had a chance to do a test using a new identity in OE yet.
>> The message is structured as multipart/mixed and contains a >> multipart/alternative section and the application/pdf section. The >> multipart/alternative section consists of text/plain and text/html >> parts. I have successfully received a similarly structured message >> from the same sender containing a Word (.doc) file.
>> I noticed that in the message source display the MIME headers for the >> application/pdf attachment are not highlighted in bold as all the >> rest are.
>> I also noticed that the pdf file had a long filename containing quite >> a few spaces which I thought could have caused problems. However the >> sender tried using a shorter filename but the result was the same.
> Are you using any anti-spam software, such as SpamKiller? It's been > know tocorruptthe MIME boundary headers with message from some mail > programs. Lotus Notes in particular. But I seem to recall that it can > screw up mail from the Yahoo web mail as well.
> > Thanks for the reply. I've checked with the sender.
> > 1. The sender is using Yahoo (web based) email.
> > 2. I don't think the user has any control over the message format with > > this email client. > > Looking in the message source I see the message text is sent both as > > plain text:
> >> 2. Ask Sender to re-send using Plain Text format.
> >> 3. Ask Sender (and any other correspondents who use MS Outlook) to > >> only send messages to your using Plain Text. > >> -- > >> ~Robear Dyer (PA Bear) > >> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 > >> AumHa VSOP & Adminhttp://aumha.net > >> DTS-Lhttp://dts-l.net/
> >> Nick wrote: > >>> I'm using OE 6 with XP Home SP2 and all recent updates, Norton A/V > >>> 14.4.0.12. (email scanning now disabled).
> >>> A sender is trying to send me aPDFattachment. Not certain what > >>> mailer > >>> he's using but I think it's Yahoo. However, I never see the > >>> attachment.
> >>> If I view the incoming message source I can see the encoded > >>> attachment but > >>> there is no attachment icon showing in the inbox.
> >>> I can send aPDFto myself without a problem, the sender says other > >>> people > >>> can receive thePDFfrom him. I have received similar files before > >>> from the > >>> same sender without problems.
> >>> This problem appears to be similar to that raised in a recent > >>> earlier > >>> thread.
> >>> Grateful for any ideas or suggestions. > >>> Nick- Hide quoted text -
> - Show quoted text -
Hi,
Maybe the pdf attachment is corrupt or something. If it's true, you can try a utility called Advanced PDF Repair to repair your PDF file. It works rather well for my corrupt PDF files. Its web address is http://www.datanumen.com/apdfr/
|
