"Microsoft Internet Explorer has encountered a problem..."
archer
you to report the "problem" to MS though it doesn't give
you a clue about it. Then it goes away along with your web
site. IE comes back in a few seconds but to your home
site, not the one you were on. Then you work back to that
site and, sooner or later (sometimes only seconds later),
there it is again.
Is this really from MS? If so, why? If not from MS, why?
LuckyStrike
helpful), if you click the *details link* on that "MS has encountered...."
dialogue box, it will supply what the error was. That can be useful in
diagnosing things. Be aware that many errors will state "blah-blah in module
<unknown>"; those are very hard to actually diagnose.
It will either not re-open IE (if you remove the checkmark to restart IE) or
it will do just as you said. I don't bother sending a report. I wouldn't
think that you will *personally* ever get an answer. In fact, I can assure
you that you won't.
Iexplore.exe has encountered a problem and needs to close. We are sorry for
the inconvenience.
http://support.microsoft.com/?kbid=293623
http://support.microsoft.com/?kbid=316085
http://support.microsoft.com/?kbid=321923
http://support.microsoft.com/?kbid=813181
http://support.microsoft.com/?kbid=831432 (M030106shop.dll, m030206pohs.dll,
mdefshop.dll, moaa30425s.dll, moz030715s.dll)
http://support.microsoft.com?kbid=826718
Just a general bit on Troubleshooting:
http://www.aumha.org/a/tshoot.htm
Other error messages
http://aumha.org/win4/kberrmsg.htm
--
LuckyStrike
L...@smokedamagedfurniture.youcandriveitawaytoday.com
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm
http://home.satx.rr.com/badour/html/post.html
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"archer" <anon...@discussions.microsoft.com> wrote in message
news:246d701c45fdb$4712afa0$a601...@phx.gbl...
anon...@discussions.microsoft.com
The MS message says "The data we collect will only be used
to fix the problem."
How are they going to do that? Presumably the problem is a
bug in a file on my computer so how can they fix it
without telling me about it? So the msg seems to imply
that I will hear from them. But when? Every time I clk
on "report the problem" I send tons of data to MS and I've
clk'd dozens of times. So they certainly ought to have
enough info by now to spot the bug.
As for those "tell-tale bits", there are about a million
of them in the memory dump I send to MS. A MS s/w engineer
may know which bit tells what tale but I don't.
Meanwhile, I'm still getting the message but less
frequently. I think. Not quite sure because it strikes
randomly.
>.
>
LuckyStrike
the error message itself. This can be posted to the newsgroup (choose the
proper forum for *your* OS) or the IE browser groups (include *your* OS
details).
The part of the error message should include whatever is displayed up to,
but not including the registers. With luck, someone *might* be able to
deduce something from it, and possibly offer some direction in which to
proceed.
Of course these errors happen probably a million times a day to a million
users. Perhaps MS will eventually collate enough info to do something... but
that is doubtful really. IE7 will eventually also be released with the
Longhorn OS; that will do little if anything for you or me though.
Now, how do they fix it, and what info is gathered? I can only guess that
the actual error message and "whatever in whatever module" can be understood
by their PC wizards and techs.As to whether more is gathered of you
personally I cannot truly say. Maybe...maybe not. But that probably isn't of
any real interest to the *tech* dept. As to whether that is disseminated
elsewhere...
OK, in the meantime, check *thoroughly* for malware, spyware, viruses and
the like:
> Quick and basic scans (hardly definitive, but a start)
> Doxdesk parasite scan
> http://doxdesk.com/parasite/
> Jim Eshelmans WSC on-line quick scan
> http://www.aumha.org/a/noads.htm
> Bugs Glitches and Stuff-ups (Sandi Hardmeiers site...First rate all the
> way)
> http://inetexplorer.mvps.org/Darnit.htm
>
> More In-Depth on-line scanners for parasites and Trojans:
> GFI free on-line Trojan scanner
> http://www.windowsecurity.com/trojanscan/
> Sygate Technologies Trojanscan
> http://scan.sygatetech.com/pretrojanscan.html
> PestPatrol on-line scan
> http://www.pestscan.com/home.asp
> SpywareChecker on-line scan
> http://www.spywareguide.com/txt_onlinescan.html
>
> Parasites, spyware malware basics:
> http://aumha.org/a/parasite.htm
> http://aumha.org/a/quickfix.htm
>
> Check for Spyware - How - to's
> First, install the respective programs and then update them immediately,
> so that they have the current versions, and definitions. Read the Help
> Files and Tutorials.
> Run them one at a time. With Ad-Aware you may have it
> generally clean whatever it finds. The same applies for CWShredder.
> Spybot S&D requires special attention (listed below), as does HijackThis
> (Only more so. Details listed below) The programs are listed in order of
> their general strength, safety, and purpose. It is perhaps best to install
> and run these in this order of appearance. All are freeware programs,
> but if you are pleased with the results and quality of the utilities,
> donations to the respective Authors are cheerfully accepted.
>
> *Most important* - Before you try to remove spyware using any of the
> following programs, realize that the process of cleaning and removing
> certain spyware and malware may possibly interrupt and kill your internet
> connection.
> Therefore, you should obtain a copy of LSPFIX, which will then make it
> possible for you to re-establish your internet connection should it be
> terminated.
>
> Download LSPFIX from either of the following sites:
>
> http://www.cexx.org/lspfix.htm
> http://www.spychecker.com/program/winsockxpfix.html (For Win2k or XP)
> Another thing to consider doing is to run a program (only run one program
> at a time) a few times consecutively. The reason for this is that the
first
> pass may kill certain Spyware programs, but may not be able to terminate
> and kill all files and programs which may be running at the time.
> That is why a second pass > may be necessary to be thoroughly effective.
>
> Also, under the most stubborn cases, running the programs in Safe-Mode
> will allow for the best cleaning conditions, as there will be a minimum of
> interference from processes running in the background.
>
> Ad -Aware
> http://www.lavasoftusa.com/support/download/
> Ad-Aware Tutorial (might help if you look through this)
> http://www.bleepingcomputer.com/forums/index.php?showtutorial=48
>
> CWShredder (cleans all Cool Web Search malware)
> http://www.majorgeeks.com/download4086.html
> CWShredder Tutorial
> http://www.bleepingcomputer.com/forums/index.php?showtutorial=47
>
> Coolwebsearch Smartkiller
> http://www.safer-networking.org/files/delcwssk.zip
>
> The above item is sometimes necessary if CWShredder detects a SmartSearch2
> variant on your PC.
>
> Spybot S&D
> http://www.safer-networking.org/index.php?page=download
> Spybot Tutorial (Must Read)
> http://www.safer-networking.org/index.php?page=tutorial
> Other tutorials for Spybot S&D (Also must read)
> http://www.bleepingcomputer.com/forums/index.php?showtutorial=43
> http://tomcoyote.com/SPYBOT/index1.php
> http://tomcoyote.com/SPYBOT/index2.php
>
> This item below is designed to *prevent* installation of malware and the
> like by comparing known CLSID's of these "bad guys" with what is in its
> definitions. By enabling a *Kill Bit* it prevents known malignant ActiveX
> from being installed or run on your machine. It doesn't remove anything,
> nor will it fix anything that is already in your PC. Rather, it will
prevent
> installation or re-installation of the item once it has been removed
> either > manually, or by the use of another program which will perform
> the duty of removing the spyware.
>
> SpywareBlaster (prevents installation of spyware, Trojans, etc.)
> http://www.javacoolsoftware.com/spywareguard.html
> SpywareBlaster Tutorial
> http://www.bleepingcomputer.com/forums/index.php?showtutorial=49
>
> SpywareGuard (companion program to SWB, above)
> http://www.javacoolsoftware.com/spywareguard.html
> SpywareGuard Tutorial
> http://www.bleepingcomputer.com/forums/index.php?showtutorial=50
>
> If you use Spybot S & D, be sure to clean *ONLY* the items displayed in
> *RED*. DO NOT clean any items displayed in Black or Green at this time.
>
> Lastly there is HijackThis. Hijack this is a very powerful, last resort
> type of program which is generally best used in conjunction with help from
> those > who deal with the findings of the log created by the HijackThis
scan.
> It does nothing in the scan itself; it merely says what is in and running
on
> your PC. The items must be checked-marked to be "cleaned". You must
> know *exactly* what you are checking-off before you proceed.
> If you don't, you can quite possibly disable many useful and vital
functions
> of your PC. Remember; read the Tutorials, and seek help at SpywareInfo
> Forums, Net-Integration, or TomCoyote forums for safety's sake.
>
> HijackThis
> http://www.spywareinfo.com/~merijn/downloads.html
> If the preceding site is down, you may get HijackThis from Major Geeks
> (amongst other sites as well)
> Hijack This (from Major Geeks)
> http://www.majorgeeks.com/download3155.html
>
> HijackThis Tutorials **(MUST READ)**
> http://www.spywareinfo.com/~merijn/htlogtutorial.html
> http://www.bleepingcomputer.com/forums/index.php?showtutorial=42
> http://hjt.wizardsofwebsites.com/
>
> Where to seek help with your HijackThis scan log
> SpywareInfo Forums
> http://forums.spywareinfo.com/
> other help forums for HijackThis:
> Net-Integration
> http://forums.net-integration.net/index.php?c=19
> TomCoyote
> http://forums.tomcoyote.com/index.php?showforum=27
>
> On-Line Virus scanners:
>
> RAV AntiVirus Online Virus Scan
> http://www.ravantivirus.com/scan/
> Command on Demand
> http://www.authentium.com/solutions/cod/index.cfm
> Freedom on-line virus check
> http://www.freedom.net/viruscenter/onlineviruscheck.html
> TrendMicro Housecall (also detects some Trojans)
> http://housecall.trendmicro.com/
> BitDefender Scan Online
> http://www.bitdefender.com/scan/licence.php
>
> Kapersky Online Virus Scanner
> http://www.kaspersky.com/remoteviruschk.html
> The above scanner works differently from most; it is a server based
scanner,
> and will only scan individual files, or directories which are limited to 1
> MB in total size. It will not do a full system scan.
>
> Hauri LiveCall Online virus scanning
> http://www.globalhauri.com/html/products/livecall.html
> The above is also server based if I remember correctly
>
> Panda on-line virus scan
> http://www.pandasoftware.com/activescan/activescan.asp
> I've only used this one once or twice, and don't particularly care for it.
>
> McAfee FreeScan
> http://us.mcafee.com/root/mfs/default.asp
> Don't remember if I ever used this one. Not a big McAfee fan.
>
> Had trouble running Symantec's scanner though:
>
> Symantec Security Check (page offers security and/or virus scan)
> http://snipurl.com/7gz1
>
>
> HTH -
> --
>
> LuckyStrike
> L...@smokedamagedfurniture.youcandriveitawaytoday.com
>
> How to make a good newsgroup post:
> http://www.dts-l.org/goodpost.htm
> http://home.satx.rr.com/badour/html/post.html
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<anon...@discussions.microsoft.com> wrote in message
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