OE 6 slow to open preview pane etc first time only
Michael Caplan
(msnews.microsoft.com/microsoft.public.windows.inetexplorer.ie6_outlookexpre
ss) so I'm posting for two purposes -- to be redirected or perhaps someone
can help me here.
I recently upgraded from IE5.5 (and OE5.5) to version 6 and
am having a strange sub-routine problem.
When in OE5.5, it used to take only a second or two to
open the program or to subsequently open a message, open the Preview pane,
open the Write Message window, or to open a "Reply to" window.
However, since installing version 6, I find that it takes
around 15 seconds to do any of the four functions, i.e. OE6 itself opens
quickly, but not the su-routines. BUT NOTE: this happens only the first
time I do it after the computer has been turned on.
In other words, there is no delay if I have done any one of the four
operations at least once during any time the computer is on (i.e., open an
existing message, open the Preview pane, open the "Write
Message" window, or a "Reply to" window). As long as I
don't shut down, I can close and open OE and will still
have the working windows (any of the four) open in a
second or two. But, if I close the program and shut
down the computer, the next time I open OE6 and try
any one of the four functions, I have to wait the 15 seconds.
Just to make sure I was not mistaking the difference, I
removed IE6 (it automatically went back to IE5.5) and
tried the OE5.5 again. It was as I thought -- a one
second or so start to any of the four functions. I then
reloaded ver. 6 and it was again showing the symptom.
I also removed IE6 and then re-downloaded from Windows Update in the hope
that perhaps my original download was faulty. However, there's no change.
I found a few articles about slow opening in OE5 or 5.5, but my problem is
not with 5.5, it's with 6, and 6 only.
Has anyone else upgraded from OE5.5 to OE6 (IE5.5 to IE6)
and found this symptom? Alternatively, any ideas as to
what might be causing it?
(Running PIII/500 with 256 Ram, 8 G HD with lots of space, and W98SE. Also
have NAV 2001, but the symptom show whether or not NAV is activated.)
Jim C. Pickering
http://www.tomsterdam.com/insideoe5/problems/performance.htm
--
Jim Pickering, MVP/OE
Please reply to the newsgroup only.
http://members.home.com/jlpick99/oe.htm
"Michael Caplan" <cy...@freenet.carleton.ca> wrote in message news:OWH1a43aBHA.1916@tkmsftngp05...
Michael Caplan
Thanks very much for the response. I've had a look at the suggested
articles.
Unfortunately none of the articles describe my symptom. The "close" ones
refer to slow opening of IE. That's not what I am experiencing. IE6 opens
as fast as OE5.5 (within a couple of seconds). Other articles refer to slow
performance of certain functions. In my case, the slow start to the message
pane occurs only once -- the rest of the time OE and IE seem to be
functioning as well as I might expect. All other operations in OE and IE,
that I've used, seem to be fine.
Nevertheless, I followed up on the article "OE very slow when starting, but
everything else normal". In this case the article suggests the fault might
be "a missing or corrupt "Imagehlp.dll" in C:\Windows\System."
I've verified that this file is present. In "Find/Files" it is listed as a
114KB "Application Extension", modified 09/05/00. The date seems to suggest
that it is a version that came with IE5 (which might confirm that IE6 is
using the same files as were present in my system for IE5 but I'm not sure
how to interpret this info). Moreover, if it's the same file in both IE5
and 6, then it seems to me that it is not the cause of my problem as IE5.5
shows no sign of this one-time-only symptom.
(The article also suggests that the problem originates with McAfee, which I
never had.)
If I "Remove" OE6 (Ctl Panel/Add/Remove) and go back to OE5.5 (with IE5.5),
the symptom does not appear. If the file structure, dbx file, registry
keys, etc. are the same with OE 5 and 6, then I'm even more puzzled.
"Jim C. Pickering" <jimpic...@home.com> wrote in message
news:#Dxend$aBHA.1948@tkmsftngp03...
Steve Cochran
Do you have any software running in the background?
Try File | Folder | Compact all in OE and then clear your Temporary Internet Files and delete all offline content.
You might also try a scandisk and defrag and see if any of that helps.
steve
"Michael Caplan" <cy...@freenet.carleton.ca> wrote in message news:eMAPAoEbBHA.1656@tkmsftngp03...
Michael Caplan
Thanks for the response.
Yes it is weird!
I did some cleaning and a defrag, but there was no change after that.
What is so annoying is that the approx. 15 seconds delay happens only with
OE6, and not if I remove OE6 and revert back to OE5.5 (OE5.5 works just fine
in the same system with all other parameters and programs unchanged).
Also, the delay happens in OE6 only the first time
1) Write (New) Message, or
2) Reply to Message (whether to sender, all, or group), or
3) Open Preview pane, or
4) Open Message
is activated after the computer has been booted up. In other words, as long
as any one of these windows has been used at least one time since booting
up, they will all subsequently open up in a second or two. It does not
matter that OE6 itself is shut down and reopened -- the key is whether the
computer is
shut down or not. And, OE6 itself opens as fast as OE5.5. (It opens into
the double pane with the folders on the left and message list on the right,
with the Inbox as the default folder.)
Yes, Norton AV is running in the background. I turned all the Norton
background stuff off and found, after a reboot, that the time taken to open
any one of the sub windows was a bit faster. It took about 10 seconds,
rather than 15 seconds, for "Write Message" (and after another bootup) for
"Preview" to open. But in OE5.5 at the absolute most it takes maybe 2
seconds for these functions to load up with NAV fully on, so it's hard to
think that NAV is the problem.
I had read that NAV and especially Norton Utilities (which I also have)
should be 2002 versions to run with the new Windows XP. But I'm running
W98SE. It made me wonder if perhaps IE6 and OE6, which I believe is XP
based(?), won't function properly with W98 if either of the older Norton
products are also on board. If this was the case, however, it seems to me
that many others would have experienced the same symptom and I've been to a
number of NGs and had no positive responses (yet).
Yes, it is weird, but I do hope to get to the bottom of this!
If you hear of anything, or have other thoughts, please let me know.
Michael
----------------------------------------------
"Steve Cochran" <scoc...@chattanooga.net> wrote in message
news:u7qahbIbBHA.1544@tkmsftngp03...
Steve Cochran
steve
"Michael Caplan" <cy...@freenet.carleton.ca> wrote in message news:#n$rXALbBHA.840@tkmsftngp02...
Michael Caplan
being supplied in the Windows Update/Download area, without having to
actually download it.
Not having found a solution to my problem, I've decided to revert to much
better performing IE5.5/OE5.5 for the
time being. I'll wait until MS comes out with a later version of OE6 that,
I hope, will address the apparently common problem of slow starts etc. (The
IE6/OE6 version I have is build 6.00.2600.0000.)
Any one know where I can monitor the "build" of IE6/OE6?
Michael
"Steve Cochran" <scoc...@chattanooga.net> wrote in message
news:u2A5AxQbBHA.1700@tkmsftngp02...
Jim C. Pickering
"Michael Caplan" <cy...@freenet.carleton.ca> wrote in message news:O90Bzg7bBHA.1820@tkmsftngp07...
Michael Caplan
The site does indicates that the latest version of IE/OE is version 6.
However, I could not find an indication of which "build" is being supplied
in the download. (If it is there somewhere, how do I find it?)
I'm thinking that MS might make some corrections to take into account the
slowness problems but not change the version number. In other words, it
remains as version 6, but the "build" might go from 6.00.2600.0000 to
6.00.2600.3250 indicating a small (but critical for some) change. Or is my
understanding of the longer number wrong? Do I really have to wait for 6.1
to come out before I could possibly expect a fix (if ever)?
Michael
"Jim C. Pickering" <jimpic...@home.com> wrote in message
news:OyG67w7bBHA.1964@tkmsftngp03...
Jim C. Pickering
"Michael Caplan" <cy...@freenet.carleton.ca> wrote in message news:eGKVmGDcBHA.1980@tkmsftngp02...