Please help, Service Profile is Damaged
wbjr
I am getting a message that says;
'The service Profile is Damaged
Re-Install The Service Profile'
Whenever I open IE or Oulook.
What is the Service Profile?
Do I need to reinstall ie5?
Do I need to uninstall ie5 first?
I just installed Win98 upgrade, I belive IE was
damaged before I installed the upgrade.
My IE5 says it is ver. 5.00.2614.########
I did not see an IE5 in the add/remove.
Thanks,
Walter
M. Spyridakis
microsoft.public.windows.inetexplorer.ie5.setup group
From: "wbjr"
Subject: Please help, Service Profile is Damaged
Date: Mon, 24 Apr 2000
Newsgroups:
microsoft.public.windows.inetexplorer.ie5.gen.discussion
microsoft.public.windows.inetexplorer.ie5.setup
microsoft.public.win98.internet.browser
"wbjr" <wb...@here.com> wrote in message news:uafnhGar$GA.89@cppssbbsa03...
John Clifford Hole
Does this help at all ?
PSS ID Number: Q232628
Article last modified on 01-31-2000
WINDOWS:2.5,2.51,2.52,2.6,5.0,95,98,98 Second Edition
WINDOWS
======================================================================
----------------------------------------------------------------------
---------
The information in this article applies to:
- The Microsoft Network versions 2.5, 2.51, 2.52, 2.6, 5.0
- Microsoft Windows versions 95, 98, 98 Second Edition
----------------------------------------------------------------------
---------
SYMPTOMS
========
After you double-click the MSN, Internet Explorer, or Outlook Express
icons, you
may receive the following error message when the MSN dialer tool
starts:
The Service Profile is damaged. Re-install the service profile.
CAUSE
=====
This problem can occur after you upgrade to Microsoft Windows 98
Second Edition.
When you do so, the following entry may not exist in the Msn.cms file
or the
Msn.cmp file:
[Profile Format]
Version=1
RESOLUTION
==========
To resolve this problem, use either one of the following methods:
Insert the Missing Text Into the Files
--------------------------------------
1. Click Start, point to Find, and then click "Files or Folders".
2. In the Named box, type "msn.cmp msn.cms" (without the quotation
marks), and
then click Find Now.
3. To open the Msn.cms file, click once to select it, hold down the
left SHIFT
key, and then right-click the file.
4. Click Open With.
5. In the Open With dialog box, click Notepad, verify that the Always
use this
program to open this file check box is cleared, and then click OK.
6. Verify that the following information is the first line in the
opened text
file, and if it is not, add it:
[Profile Format]
Version=1
7. Save the changes to this file, and then repeat steps 3-6 for the
Msn.cmp
file.
Rename msn.cmp and msn.cms and restore MSN 5.0
----------------------------------------------
- This applies to MSN 5.0 only.
To rename msn.cmp and msn.cms:
1. Click Start, point to Find, and then click "Files or Folders".
2. In the Named box, type "msn.cmp msn.cms" (without the quotation
marks), and
then click Find Now.
3. Right click on msn.cmp, click Rename, type msn.cmp.old, and then
hit ENTER.
4. Right click on msn.cms, click Rename, type msn.cms.old, and then
hit ENTER.
5. Close the Find Files or Folders dialogue box.
6. On the Windows 98 CD, in the \Tools\MTSutil\Rstormsn folder,
double-click
RSTORMSN.EXE.
7. Click OK.
To restore MSN using your Windows 98 Second Edition CD:
1. Click Start, point to Find, and then click "Files or Folders".
2. Insert your Windows 98 Second Edition CD.
3. In the Look in box, select your CD-ROM drive.
4. In the Named box, type "rstormsn" (without the quotation marks),
and then
click Find Now.
5. Double-click rstormsn to open, and then double-click rstormsn.exe
to restore
MSN.
Uninstall and Reinstall MSN
---------------------------
To uninstall MSN:
1. Click Start, point to Settings, and then click Control Panel.
2. Double-click Add/Remove Programs, and then click MSN v2.5 or MSN
v2.6 from
the Install/Uninstall dialog box that appears.
3. Click Add/Remove, and when asked if you want to remove MSN, click
Yes.
To reinstall MSN using your Windows 98 Second Edition CD:
1. Click Start, point to Find, and then click "Files or Folders".
2. Insert your Windows 98 Second Edition CD.
3. In the Look in box, select your CD-ROM drive.
4. In the Named box, type "rstormsn" (without the quotation marks),
and then
click Find Now.
5. Double-click rstormsn to open, and then double-click rstormsn.exe
to
reinstall MSN.
6. Once the installation process is complete, return to the desktop by
closing
all open windows, and then double-click the Setup MSN Internet
Access icon to
configure MSN.
If user does not want MSN installed delete registry key:
HKLM\Software\Microsoft\Connection Manager
----------------------------------------------------------------------
-----------------------------
WARNING: Using Registry Editor incorrectly can cause serious problems
that may
require you to reinstall your operating system. Microsoft cannot
guarantee that
problems resulting from the incorrect use of Registry Editor can be
solved. Use
Registry Editor at your own risk.
For information about how to edit the registry, view the "Changing
Keys And
Values" Help topic in Registry Editor (Regedit.exe) or the "Add and
Delete
Information in the Registry" and "Edit Registry Data" Help topics in
Regedt32.exe. Note that you should back up the registry before you
edit it.
1. Click Start, point to Find, and then click Files or Folders.
2. Type Reged and click Find Now.
3. Double click on Regedt32.exe or Regedit.exe.
4. Open the following folders in order: HKEY_LOCAL_MACHINE > SOFTWARE
>
MICROSOFT
5. Delete the folder CONNECTION MANAGER
6. Close the Registry editor.
7. Shut down computer and restart.
STATUS
======
Microsoft has confirmed this to be a problem in the Microsoft products
listed at
the beginning of this article.
Additional query words: 2.50 2.60 5.00
======================================================================
Keywords : msnsetup msninterop msnconnect
Version : WINDOWS:2.5,2.51,2.52,2.6,5.0,95,98,98 Second
Edition
Platform : WINDOWS
Issue type : kbprb
======================================================================
=======
Copyright Microsoft Corporation 2000.
John Clifford Hole [MVP] [of Enfield,Middlesex,UK]