New to TAPI

[hindi tlc]

I want to develop an application that allows an operator to contact a
customer via their pc's by 'clicking a button'.

The environment is vs .net 2003. Its has to be a web application.

Being new to TAPI, I am in the dark.

What hardware does the client need to have installed?

Is a modem necessary on every client machine?

When testing I can use an emulator, right? Suggestions on emulators?

Developing the application:
Are there any good samples on the net?
I really would like to get my hands on an application which just allows me
to dial a number and I'd like to hear a voice..

From there on I will find my way..

[Grant Schenck]

Using TAPI from .net and from a web app both involve issues:

1) Regarding using .net , the TAPI 3.x COM object is not supported
through .net's COM interop. This article describes the issues:
http://support.microsoft.com/default.aspx?scid=kb;en-us;841712

Therefore, you need to either build your own .NET compatible wrapper around
your TAPI interface or investigate some of the third party alternatives.

Andreas Marschall's TAPI and TSPI FAQ at
http://www.i-b-a-m.de/Andreas_Marschall's_TAPI_and_TSPI_FAQ.htm is the place
to go to find alternatives as well as all things TAPI..

2) Regarding web app, this would imply that you communicate with a SERVER
based TAPI service provider. This would presumably be an ASP app which your
web pages would use to communicate server based TAPI Service Provider
provided by your phone vendor.

I built something like this for ASP where I communicated with a COM object
which supported make call features. When a customer clicked call me on a
form it would call an agent queue, wait to be picked up by an agent and then
blind transfer it's end of the call to a customer number.

Grant Schenck

"hindi tlc" <hind...@hotmail.com> wrote in message
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