Query regading call center control/ACD

[Mohit]

Hi friends,

I have a query regarding to off-switch ACD application running on the TAPI
server.

Consider a scenario where, all Trunks and stations of the PBX are modeled as
line devices.

Now, consider that an incoming call on one of the Trunk is received which
will be informed by the TSP with LINE_NEWCALL message to TAPISRV.

TAPISRV then passes LINE_APPNEWCALL to the TAPI Application/ACD.

The TAPI Application/ACD will then check the incoming call details by
calling lineGetCallInfo() and based on that information, the ACD will deside
where to place the call.

Now here, will TAPI Application/ACD will call lineMakeCall() on the
destiantion line or any other function will be used by TAPI Application/ACD
to place the call on the destination?

Thanks,
Mohit

[Andreas Marschall [exMVP TAPI]]

"Mohit" <Mo...@discussions.microsoft.com> schrieb im Newsbeitrag
news:9A5C7E75-B847-489B...@microsoft.com...

Mohit,
if the call if currently in LINECALLSTATE_OFFERING at the trunk device
then it can be distributed via lineRedirect() to one of the station devices.

--
Best Regards
Andreas Marschall
Microsoft MVP for TAPI / Windows SDK / Visual C++ 2003-2008
TAPI / TSP Developer and Tester
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