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Server Cannot See Clients

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Ron

unread,
Apr 13, 2005, 10:09:04 AM4/13/05
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Whenever the server attempts to connect to a client computer the following
error is displayed:

\\<computername> is not accessible. The network path was not found.

The clients can access the server and each other without any problems.

Below are the Netdiag and Dcdiag logs:


netdiag.log

Computer Name: MERCURY
DNS Host Name: mercury.LumiSun.com
System info : Windows 2000 Server (Build 2195)
Processor : x86 Family 6 Model 8 Stepping 3, GenuineIntel
List of installed hotfixes :
KB329115
KB820888
KB822831
KB823182
KB823559
KB823980
KB824105
KB824141
KB824146
KB824151
KB825119
KB826232
KB828028
KB828035
KB828741
KB828749
KB829558
KB834707-IE6SP1-20040929.091901
KB835732
KB837001
KB839643-DirectX9
KB839645
KB840315
KB840987
KB841356
KB841533
KB841872
KB841873
KB842526
KB842773
KB867282-IE6SP1-20050127.163319
KB870763
KB871250
KB873333
KB873339
KB883935
KB885250
KB885834
KB885835
KB885836
KB887797-OE6SP1-20041112.131144
KB888113
KB889293-IE6SP1-20041111.235619
KB890047
KB890175
KB891711
KB891781
Q147222
Q295688
Q816093
Q818043
Q828026


Netcard queries test . . . . . . . : Passed
[WARNING] The net card 'RAS Async Adapter' may not be working because it
has not received any packets.

Per interface results:

Adapter : FireHeart

Netcard queries test . . . : Passed

Host Name. . . . . . . . . : mercury
IP Address . . . . . . . . : 10.0.0.2
Subnet Mask. . . . . . . . : 255.255.255.0
Default Gateway. . . . . . :
Primary WINS Server. . . . : 10.0.0.2
Dns Servers. . . . . . . . : 10.0.0.2


AutoConfiguration results. . . . . . : Passed

Default gateway test . . . : Skipped
[WARNING] No gateways defined for this adapter.

NetBT name test. . . . . . : Passed
[WARNING] At least one of the <00> 'WorkStation Service', <03>
'Messenger Service', <20> 'WINS' names is missing.
No remote names have been found.

WINS service test. . . . . : Passed

Adapter : Internet

Netcard queries test . . . : Passed

Host Name. . . . . . . . . : mercury
IP Address . . . . . . . . : 199.0.204.169
Subnet Mask. . . . . . . . : 255.255.255.0
Default Gateway. . . . . . : 199.0.204.1
NetBIOS over Tcpip . . . . : Disabled
Dns Servers. . . . . . . . : 10.0.0.2


AutoConfiguration results. . . . . . : Passed

Default gateway test . . . : Passed

NetBT name test. . . . . . : Skipped
NetBT is disabled on this interface. [Test skipped]

WINS service test. . . . . : Skipped
NetBT is disable on this interface. [Test skipped].


Global results:


Domain membership test . . . . . . : Passed


NetBT transports test. . . . . . . : Passed
List of NetBt transports currently configured:
NetBT_Tcpip_{F0411E96-E6AD-48F4-AB08-1E49782C2D79}
1 NetBt transport currently configured.


Autonet address test . . . . . . . : Passed


IP loopback ping test. . . . . . . : Passed


Default gateway test . . . . . . . : Passed


NetBT name test. . . . . . . . . . : Passed
[WARNING] You don't have a single interface with the <00> 'WorkStation
Service', <03> 'Messenger Service', <20> 'WINS' names defined.


Winsock test . . . . . . . . . . . : Passed


DNS test . . . . . . . . . . . . . : Passed
PASS - All the DNS entries for DC are registered on DNS server '10.0.0.2'.


Redir and Browser test . . . . . . : Passed
List of NetBt transports currently bound to the Redir
NetBT_Tcpip_{F0411E96-E6AD-48F4-AB08-1E49782C2D79}
The redir is bound to 1 NetBt transport.

List of NetBt transports currently bound to the browser
NetBT_Tcpip_{F0411E96-E6AD-48F4-AB08-1E49782C2D79}
The browser is bound to 1 NetBt transport.


DC discovery test. . . . . . . . . : Passed


DC list test . . . . . . . . . . . : Passed


Trust relationship test. . . . . . : Skipped


Kerberos test. . . . . . . . . . . : Passed


LDAP test. . . . . . . . . . . . . : Passed


Bindings test. . . . . . . . . . . : Passed


WAN configuration test . . . . . . : Skipped
No active remote access connections.


Modem diagnostics test . . . . . . : Passed

IP Security test . . . . . . . . . : Passed
IPSec policy service is active, but no policy is assigned.


The command completed successfully


dcdiag.log


DC Diagnosis

Performing initial setup:
Done gathering initial info.

Doing initial non skippeable tests

Testing server: Default-First-Site-Name\MERCURY
Starting test: Connectivity
......................... MERCURY passed test Connectivity

Doing primary tests

Testing server: Default-First-Site-Name\MERCURY
Starting test: Replications
......................... MERCURY passed test Replications
Starting test: NCSecDesc
......................... MERCURY passed test NCSecDesc
Starting test: NetLogons
......................... MERCURY passed test NetLogons
Starting test: Advertising
......................... MERCURY passed test Advertising
Starting test: KnowsOfRoleHolders
......................... MERCURY passed test KnowsOfRoleHolders
Starting test: RidManager
......................... MERCURY passed test RidManager
Starting test: MachineAccount
......................... MERCURY passed test MachineAccount
Starting test: Services
......................... MERCURY passed test Services
Starting test: ObjectsReplicated
......................... MERCURY passed test ObjectsReplicated
Starting test: frssysvol
Error: No record of File Replication System, SYSVOL started.
The Active Directory may be prevented from starting.
......................... MERCURY passed test frssysvol
Starting test: kccevent
......................... MERCURY passed test kccevent
Starting test: systemlog
An Error Event occured. EventID: 0x00000457
Time Generated: 04/13/2005 09:27:19
Event String: Driver HP Color LaserJet 1500 required for

An Error Event occured. EventID: 0x00000452
Time Generated: 04/13/2005 09:27:19
Event String: The printer could not be installed.
An Error Event occured. EventID: 0x00000457
Time Generated: 04/13/2005 09:27:23
Event String: Driver Amyuni PDF Converter 2.07 required for

An Error Event occured. EventID: 0x00000452
Time Generated: 04/13/2005 09:27:23
Event String: The printer could not be installed.
......................... MERCURY failed test systemlog

Running enterprise tests on : LumiSun.com
Starting test: Intersite
......................... LumiSun.com passed test Intersite
Starting test: FsmoCheck
......................... LumiSun.com passed test FsmoCheck

Thanks for your help,

Ron

Robert L [MS-MVP]

unread,
Apr 13, 2005, 11:45:46 AM4/13/05
to
have enable sharing on the client? posting the result of the net share command here may help. For more and other information, go to http://howtonetworking.com.

Don't send e-mail or reply to me except you need consulting services. Posting on MS newsgroup will benefit all readers and you may get more help.

Bob Lin, MS-MVP, MCSE & CNE
How to Setup Windows, Network, Remote Access on http://www.HowToNetworking.com
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
This posting is provided "AS IS" with no warranties.

Pegasus (MVP)

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Apr 13, 2005, 10:48:12 AM4/13/05
to
- Try to connect using the client PC's IP address.
- Turn of your Internal firewalls during testing
(especially the WinXP firewalls!)

"Ron" <R...@discussions.microsoft.com> wrote in message
news:E0AB2CFF-4166-47EA...@microsoft.com...

Ron

unread,
Apr 13, 2005, 11:03:16 AM4/13/05
to
Robert,

File Sharing is enabled on all clients and the clients are not using
firewalls as they are behind a firewall on the network (as is the server).
Until this problem, the server has been able to access all the clents for
several years.

Here is the output of the Net Share command:


Share name Resource Remark


-------------------------------------------------------------------------------
Fax$ C:\Documents and Settings\All Users\Application
Data\Microsoft\Windows NT\MSFax

print$ C:\WINNT\System32\spool\drivers Printer Drivers

E$ E:\ Default share

COVERPG$ C:\Documents and Settings\All Users\Documents\My Faxes\Common
Coverpages

F$ F:\ Default share

IPC$ Remote IPC

H$ H:\ Default share

MsOLAPRepository$
C:\Program Files\Microsoft Analysis Services\Bin

G$ G:\ Default share

ADMIN$ C:\WINNT Remote Admin

C$ C:\ Default share

FxsSrvCp$ C:\Documents and Settings\All Users\Documents\Microsoft\Shared
Fax\CoverPages

Resources$ C:\Program Files\Exchsrvr\res "Event logging files"

Address C:\Program Files\Exchsrvr\address
"Access to address objects"

Archive F:\BzEx\Archive
Backups F:\Backups
Blade and Rose
E:\Blade
BR F:\Blade and Rose Blade and Rose Files

Business F:\Business Previous Previous Business Ventures

BzEx Data F:\BzEx Business Express Database &
User F
BzEx Web G:\BzEx BzEx Web Application Files

BzExMed Web G:\BzExMed BzExMed Web Application Files

CAW E:\CAW Church of All Worlds Files

ClientApps5 C:\ClntApps\ClientApps5 Small Business Client
Applications
Clients C:\Program Files\Microsoft BackOffice\ClientSetup\Clients
Small Business Client
Applications
Company C:\Company Shared Folders Company share

CRs G:\BzEx\CRs
Data E:\Data Shared Data Files

Discount Value Fragrances Web
F:\dvfWeb
Download E:\Downloaded Files Downloaded Files Storage

Extangela F:\Extangela Church of Extangela

F Drive F:\ Drive F of Mercury

FaxClients C:\Program Files\Microsoft Shared Fax\Clients
Microsoft Shared Fax Clients

IHold2003 G:\BzEx\IHold2003
Images F:\Images
IshanyWeb H:\Ishany Ishany Website

LumiSun E:\LumiSun LumiSun's Files

LumiSun Live Website
F:\LumiSunWeb
LumiSun Web Old
G:\LumiSun Web Old
LUMISUN.COM M:\LumiSun.com
M M:
MBX M:\lumisun.com\mbx
MERCURY.log C:\Program Files\Exchsrvr\MERCURY.log
"Exchange message tracking
logs"
MpClients C:\Program Files\Microsoft Shared Modem\Clients
Microsoft Shared Modem Clients

mspclnt C:\Program Files\Microsoft ISA Server\clients

NETLOGON C:\WINNT\SYSVOL\sysvol\LumiSun.com\SCRIPTS
Logon server share

Oracle F:\Oracle OracleVisions Directory

OracleVisions
G:\OracleVisions
PTC F:\PTC Power Training Center

PUBLIC FOLDERS
M:\LumiSun.com\Public Folders
Raven F:\Raven Raven's Files

RK F:\RK Ronn's Non-Synchronized Files

Ronn E:\Ronn Ronn's Files

RW F:\RW Private Directory

Silver Rhino Live Website
F:\SilverRhinoWeb
SilverRhino F:\SilverRhino SilverRhino Main

Spirit E:\Spirit Spirit Weavers Files

SpiritWeb F:\SpiritWeb Spirit Weavers Website

SRContactMgr F:\SilverRhino\Contact Management

SRContacts F:\
Synchron E:\Synchron Synchron's Files

System F:\System Configuration and Support Information
System Information and
Configurati
SYSVOL C:\WINNT\SYSVOL\sysvol Logon server share

TEMP C:\TEMP
TSClient C:\WINNT\System32\Clients\TsClient
Terminal Service Clients share

UserFiles F:\BzEx\UserFiles
Users C:\Users Shared Folders Users share

winnt sysvol C:\WINNT\SYSVOL
Work E:\Work Temporary Working Directories

Zim F:\Zim
Distiller PS Creator
LPT1: Spooled Acrobat Distiller

Fax MSFAX: Spooled Fax

PSPrinter FILE: Spooled PostScript Printer

SharedFax SHRFAX: Spooled SharedFax

The command completed successfully.


Ron

Ron

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Apr 13, 2005, 11:46:02 AM4/13/05
to
Pagasus,

No internal firewalls are active. What would be the best way to test using
the client's IP address?

Thanks, Ron

Robert L [MS-MVP]

unread,
Apr 13, 2005, 4:28:29 PM4/13/05
to
Thank you for the information. OK, what do you receive if using net view \\clientname? if it is system eoor 53, it could name resolution; if 5, it could be permission issue. this page may give you more details, http://www.howtonetworking.com/Troubleshooting/notaccessibale0.htm

Don't send e-mail or reply to me except you need consulting services. Posting on MS newsgroup will benefit all readers and you may get more help.

Bob Lin, MS-MVP, MCSE & CNE
How to Setup Windows, Network, Remote Access on http://www.HowToNetworking.com
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
This posting is provided "AS IS" with no warranties.

Ron

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Apr 13, 2005, 4:32:05 PM4/13/05
to
Robert,

It connects using the IP address and not with \\clientname. In looking at
the site in your link, the server has the System Error 53. Of the four steps
to correct the problem:

1 - I am uncertain as to what would be incorrect in the DNS settings. What
would be the best way to go about checking that?

2 - Netbios over TCP/IP is enabled.

3 - WINS is active.

4 - LMHOSTS Lookup is enabled.

Thanks, Ron

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