Add/Remove Programs empty

[mraymus]

I’ve been having a Symantec install/uninstall problem from hell. I had
Norton 2005 installed and then installed Symantec Small Business on my
server and it went out and trounced on my Norton so I couldn’t
uninstall it. So, I went to install 2005 again so I could uninstall it
and it said it couldn’t install it until I got rid of the small
business version! Ahhhh! So, I uninstalled the server version,
reinstalled the client version, and then when I went into Add/Remove
programs, everything was whacked.

***This is where the real problem begins*****
When I go to Settings, Control Panel, all the control panel buttons
are squished up on the left hand side of the window with a scroll
button right down the middle. So, I thought, that’s wierd and I
clicked on Add Remove Programs and when it came up, all I saw was the
text that is usually along the left hand side, all across the top, and
nothing below that. Just an empty box. So, I’ve got 2 problems. 1- I
can’t uninstall Norton and 2-I need to get my add/remove programs
window back!

Any suggestions?

Matt

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[Dave Patrick]

For your immediate problem you can navigate to;
HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\SomeProgram
and execute the "UninstallString"
from the command line.

For the CPL issue;
From the "Run" box try;
regsvr32 %windir%\system32\appwiz.cpl

regsvr32 %windir%\system32\webvw.dll
to rebuild several *.htt files

If unsuccessful try
sfc /purgecache
sfc /scannow

Or try the regedits described in;
Add/Remove Programs Tool Displays Installed Programs Incorrectly
http://support.microsoft.com/default.aspx?kbid=266668

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Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

[mraymus]

"Dave Patrick" wrote:
> For your immediate problem you can navigate to;

> HKLMSoftwareMicrosoftWindowsCurrentVersionUninstallSomeP

> rogram
> and execute the "UninstallString"
> from the command line.
>
> For the CPL issue;
> From the "Run" box try;

> regsvr32 %windir%system32appwiz.cpl
>
> regsvr32 %windir%system32webvw.dll

Thanks, Dave. I had already looked in the registry for missing items,
but all the items were there. I know someone suggested that one of
the entries was longer than 62 characters, but nothing seemed out of
the ordinary. Wierd thing is I had just installed it a few days
before and didn’t have this problem.

I’ll try those other things.

Matt

[mraymus]

"mraymus" wrote:
> Thanks, Dave. I had already looked in the registry for
> missing items, but all the items were there. I know someone
> suggested that one of the entries was longer than 62
> characters, but nothing seemed out of the ordinary. Wierd
> thing is I had just installed it a few days before and didn't
> have this problem.
>
> I'll try those other things.
>
> Matt

I found the solution for this problem. I finally got in touch with
the Norton folks because I tried uninstalling the same way on another
win2k box and got the same result. They directed me to the windows
website, told me to type in "script 5.6" in the Search window and
download Script 5.6 Once I downloaded this and installed it, I got
Add/Remove Programs back to normal.

Here’s the download page for Script 5.6
http://www.microsoft.com/downloads/details.aspx?FamilyID=c717d943-7e4b-4622-86eb-95a22b832caa&DisplayLang=en

Matt

[Dave Patrick]

Thanks for letting us know.

--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect