Money crashing

Phil

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Jun 27, 2003, 5:44:20 PM6/27/03

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I've just upgraded to Money '03 and am now experincing
crashing when using the programme. I have all the current
patches and service packs, and have installed it over an
earlier version, to a seperate directory. Uninstalled,
reinstalled, changed directory names, re-entered date to a
new account, imported date and Installed Money to a clean
system build. Everything I can think of short of throwing
it out.
The problem is the I can perform a number of actions then
the programme crashes, error report kicks in, restarts the
programme which then crashes out. On a number of
occations it blues screens then reboots the computer.
Prior to Money 2003 I'd had a stable and working system
and had only seen 2 blue screens since switching to W2k.
I've had 15 in the last week, all when using Money 2003.

So I'm reaching the point of thinking should I've gone to
Quicken?

Any Help would be helpful!

Phil

'The light at the tunnels end has been turned off as an
economy measure'

KB

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Jun 27, 2003, 11:28:59 PM6/27/03

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I have a similar problem with Money 2002 (came pre-
installed with my laptop). Every time I click on an
account I have denominated in Euros, Money crashes. Seems
strange coz it works fine rest of the time. HELP!

Glyn Simpson, MVP

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Jun 28, 2003, 8:54:11 AM6/28/03

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What error messages are you seeing, as they can point to where the problem
is?

--
Glyn Simpson, Microsoft MVP - Money

Check http://support.microsoft.com/default.aspx?scid=fh;EN-GB;mny
for UK tips and fixes for MS Money. To send Microsoft your wishes or
suggestions, use http://register.microsoft.com/mswish/suggestion.asp
or email mnyu...@microsoft.com especially if it's a UK specific wish.

I do not respond to any unsolicited email regarding Money

"Phil" <hall...@btopenworld.com> wrote in message
news:10af01c33cf5$440e2e60$a301...@phx.gbl...

Phil

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Jun 28, 2003, 2:53:12 PM6/28/03

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System doesn't generate any of the usual error code, as
they are caught by
IE/Money error handling, but these indicate an access
violation, then lists
almost every modual running on my system at the time. So
some where out
there is a number of reports generated by my copy of Money
2003!

As a side bar, I've reinstalled Money to a clean system,
again, however,
this time I've taken the step of installing the version of
IE6 shipped with
money. It's been installed after W2K SP4 and patches. I'm
currently working
though the additions of IE6 service pack, DirectX9 & Media
Player 9.

I get the feeling that for some reason Money 2003 did not
like being
installed AFTER IE6 Service pack and patches, as it
generated a whole host
of files not found before it died. However it did restart
but still
generated a missing files list, before running after
acceptance of the
error. Go figure! After that failure, and drive format
number 2 of the day,
I'm now at the stage above, gradual installs, backup and
install and all
appears, so far, sound.

With regard to a error log, I had thought I'd copied the
Dr Watson log over
to my backup drive, but it would appear I've only taken a
shortcut over. If
there are any more errors I'll post them.

Phil

>.
>

Phil

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Jun 28, 2003, 3:48:09 PM6/28/03

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>.
>

Glyn Simpson, MVP

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Jun 29, 2003, 5:19:06 AM6/29/03

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Given that Windows 2000 SP4 only has been out a few days, I don't know
whether something in that would conflict or not.

Try uninstalling Money again, and reinstalling. Use Administrator as the
account to install and try running it from that account straight after
rebooting after the install. If the install fails in any way, then this is
important as it could mean unregistered files.

Have you tried the same money file on another machine, or the sample file on
the first machine?

--
Glyn Simpson, Microsoft MVP - Money

Check http://support.microsoft.com/default.aspx?scid=fh;EN-GB;mny

for UK tips and fixes for MS Money. To send Microsoft your wishes or
suggestions, use http://register.microsoft.com/mswish/suggestion.asp
or email mnyu...@microsoft.com especially if it's a UK specific wish.

I do not respond to any unsolicited email regarding Money

"Phil" <sleepy...@btopenworld.com> wrote in message
news:008201c33da6$86af0b70$a501...@phx.gbl...

Acheton

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Jun 29, 2003, 4:02:11 PM6/29/03

to Phil

I have a virtually identical problem, it happens in various places, opening
bills, entering bills, entering my password to log in. Apparently at
random. I had similar issues with 2001 as well.

--
Using M2, Opera's revolutionary e-mail client: http://www.opera.com/m2/

Phil

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Jun 29, 2003, 5:44:44 PM6/29/03

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So far!

Another clean install, SP4 and all system and display
drivers installed.
Installed IE6 shipped with Money'03
Installed Money
Inserted Data,
Imported old Money file (98)
Following error codes - HRESULT = 0x800a138a & 0x8004005,
R6025.
Rolled back system
Installed old Money 98
Exported data as Strick QIF format
Roll back system
Re-installed Money '03
Inserted Data
Improrted File
Error Codes - dispatched to MS
Roll-back etc
Imported Old Money Error, rollback
new file, Manual entry of data, Mone locks up/ will not
close. Forced Quit, file corrupt, rolled back, etc.
Date inseted again, Update for IE6 applied, plus patches
for OE6, Java & VBscript.
Dr watson Log not attached as it didn't make it out the
starting blocks. Had had trouble changing category for
item, would not change. Clicked to close Money 2003, blue
screen and reboot.

So far 20 hours work and not impressed with the
application :(

Phil

Inserted Strick QIF date

>-----Original Message-----
>Given that Windows 2000 SP4 only has been out a few days,
I don't know
>whether something in that would conflict or not.
>
>Try uninstalling Money again, and reinstalling. Use
Administrator as the
>account to install and try running it from that account
straight after
>rebooting after the install. If the install fails in any
way, then this is
>important as it could mean unregistered files.
>
>Have you tried the same money file on another machine, or
the sample file on
>the first machine?
>
>--
>Glyn Simpson, Microsoft MVP - Money
>

>.
>

Glyn Simpson, MVP

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Jun 30, 2003, 3:13:27 AM6/30/03

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Have you tried a repair on the file or creating a new one?

--
Glyn Simpson, Microsoft MVP - Money

Check http://support.microsoft.com/default.aspx?scid=fh;EN-GB;mny

for UK tips and fixes for MS Money. To send Microsoft your wishes or
suggestions, use http://register.microsoft.com/mswish/suggestion.asp
or email mnyu...@microsoft.com especially if it's a UK specific wish.

I do not respond to any unsolicited email regarding Money
"Phil" <sleepy...@btopenworld.com> wrote in message

news:04f801c33e87$a725df50$a001...@phx.gbl...

Phil

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Jun 30, 2003, 1:01:28 PM6/30/03

to

Tried Just about everything going. Manual install and
repair.
Going to try Insalling to a clean system, so reformating
all three of my drive. Double checking every conection
and going for broke!

Any jobs as a hardware tester required? :>

I do have a Dr Watson log, but it seams a little long to
post as a reply, though sample below:
*----> Task List <----*
0 Idle.exe
8 System.exe
144 SMSS.exe
168 CSRSS.exe
188 WINLOGON.exe
216 SERVICES.exe
236 LSASS.exe
412 svchost.exe
468 ati2evxx.exe
496 CTSVCCDA.exe
512 svchost.exe
556 regsvc.exe
576 mstask.exe
640 WinMgmt.exe
668 MsPMSPSv.exe
684 svchost.exe
840 explorer.exe
948 CTHELPER.exe
1016 SetiGate.exe
996 SetiCmd.exe
1188 wuauclt.exe
756 svchost.exe
828 msiexec.exe
460 spoolsv.exe
916 o2ksr1a.exe
1428 o2ksr1a.exe
1424 setup.exe
984 DRWTSN32.exe
0 _Total.exe

State Dump for Thread Id 0x344

eax=04090000 ebx=00000000 ecx=00001000 edx=00000000
esi=00000588 edi=0006f054
eip=77f94091 esp=0006eed4 ebp=0006f1e0 iopl=0 nv
up ei pl nz na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b
gs=0000 efl=00000206

function: ZwWaitForSingleObject
77f94086 b8ea000000 mov eax,0xea
77f9408b 8d542404 lea edx,
[esp+0x4] ss:00af8dbb=????????
77f9408f cd2e int 2e
77f94091 c20c00 ret 0xc
77f94094 8a5001 mov dl,
[eax+0x1] ds:04b19ee6=??
77f94097 3a5101 cmp dl,
[ecx+0x1] ds:00a8aee6=??
77f9409a 0f8598c7ffff jne
RtlEqualPrefixSid+0x44 (77f90838)
77f940a0 84d2 test dl,dl
77f940a2 7410 jz
RtlQueryAtomInAtomTable+0x31 (77f94fb4)
77f940a4 0fb6d2 movzx edx,dl
77f940a7 33ff xor edi,edi
77f940a9 8d72ff lea esi,
[edx+0xff] ds:00a89ee6=????????
77f940ac 85f6 test esi,esi
77f940ae 0f8f04100100 jnle
RtlEraseUnicodeString+0x4e (77fa50b8)
77f940b4 b001 mov al,0x1