Problem with security update update 973869 for Win2003 x64

Nick Payne

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Aug 12, 2009, 12:46:01 AM8/12/09

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I downloaded the latest updates this morning and installed them on my test
servers. This update shows as "Security Update for Windows Server x64 Edition
(KB973869", and keeps showing up as an update to be installed after it has
already been apparently successfully installed. I installed it three times on
one server and twice on another, with no errors indicated, and I still have
the update balloon for that update in the system tray.

The problem has happened on all Win2003 x64 servers in my test group.

jarv26

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Aug 12, 2009, 9:49:01 AM8/12/09

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I am seeing the same thing here.

COU

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Aug 12, 2009, 3:39:01 PM8/12/09

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I am gertting the exact issue as well..! MICROSOFT...HELP..!!!

COU

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Aug 12, 2009, 3:40:01 PM8/12/09

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I am getting the exact issue as well..! MICROSOFT...HELP..!!!

daveo

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Aug 12, 2009, 3:57:01 PM8/12/09

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Same here. I haven't checked the update logs yet and I have tried rebooting
even though it says it's not necessary. It still comes back. Make it stop!

STL23

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Aug 12, 2009, 4:34:02 PM8/12/09

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Same problem on 100's of our servers....any updates?

MP

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Aug 12, 2009, 7:24:01 PM8/12/09

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Same here, all x64s are affected...Any fix?

mani

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Aug 12, 2009, 7:39:01 PM8/12/09

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I have the same issue with my new Windows 2003 x64 Server.

samidee

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Aug 13, 2009, 4:42:09 AM8/13/09

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Hi, any news ?

got 100% errors on all x64 server

regards,

Lyngby@discussions.microsoft.com Lars Lyngby

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Aug 13, 2009, 5:02:01 AM8/13/09

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We see the same problem on our X64 Windows 2003 R2 servers.

Cut&paste from the eventlog:

Event Type: Information
Event Source: NtServicePack
Event Category: None
Event ID: 4377
Date: 8/13/2009
Time: 10:55:57 AM
User: XXXXXXXXXXX
Computer: WINDPM1
Description:
Windows Server 2003 Hotfix KB973869 was installed.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

a bit later:

Event Type: Information
Event Source: Windows Update Agent
Event Category: Installation
Event ID: 19
Date: 8/13/2009
Time: 10:56:07 AM
User: N/A
Computer: WINDPM1
Description:
Installation Successful: Windows successfully installed the following
update: Security Update for Windows Server 2003 x64 Edition (KB973869)

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 57 69 6e 33 32 48 52 65 Win32HRe
0008: 73 75 6c 74 3d 30 78 30 sult=0x0
0010: 30 30 30 30 30 30 30 20 0000000
0018: 55 70 64 61 74 65 49 44 UpdateID
0020: 3d 7b 45 30 35 34 46 34 ={E054F4
0028: 44 36 2d 44 45 36 41 2d D6-DE6A-
0030: 34 44 37 31 2d 42 34 36 4D71-B46
0038: 35 2d 32 32 32 33 46 35 5-2223F5
0040: 33 42 43 45 32 45 7d 20 3BCE2E}
0048: 52 65 76 69 73 69 6f 6e Revision
0050: 4e 75 6d 62 65 72 3d 31 Number=1
0058: 30 31 20 00 01 .

And a bit later:

Event Type: Information
Event Source: Windows Update Agent
Event Category: Installation
Event ID: 17
Date: 8/13/2009
Time: 10:56:12 AM
User: N/A
Computer: WINDPM1
Description:
Installation Ready: The following updates are downloaded and ready for
installation. To install the updates, an administrator should log on to this
computer and Windows will prompt with further instructions:
- Security Update for Windows Server 2003 x64 Edition (KB973869)

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 57 69 6e 33 32 48 52 65 Win32HRe
0008: 73 75 6c 74 3d 30 78 30 sult=0x0
0010: 30 30 30 30 30 30 30 20 0000000
0018: 55 70 64 61 74 65 49 44 UpdateID
0020: 3d 7b 30 30 30 30 30 30 ={000000
0028: 30 30 2d 30 30 30 30 2d 00-0000-
0030: 30 30 30 30 2d 30 30 30 0000-000
0038: 30 2d 30 30 30 30 30 30 0-000000
0040: 30 30 30 30 30 30 7d 20 000000}
0048: 52 65 76 69 73 69 6f 6e Revision
0050: 4e 75 6d 62 65 72 3d 30 Number=0
0058: 20 00 .

This goes on and on....

A fix will be appreciated Microsoft. Are you listening?

jm_anderson

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Aug 13, 2009, 10:30:01 AM8/13/09

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Add me to the list. I'm running Microsoft Windows Server 2003 R2 Standard
x64 Edition Service Pack 2
--
Jeff Anderson

TL3

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Aug 13, 2009, 10:45:01 AM8/13/09

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I am seeing the same problem with WinXP x64 (SP2).

C'mon Microsoft. Listen up.

kryten100

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Aug 13, 2009, 11:12:03 AM8/13/09

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Same issue here with all x64 servers. Drives me nuts that WSUS says they're
out of compliance with this problem.

Onardaid .P Nod

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Aug 13, 2009, 12:20:42 PM8/13/09

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same issue with my Win2003 x64 servers after installing latest
security updates :-(
any reactions from MS?

Umberto

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Aug 13, 2009, 4:50:01 PM8/13/09

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I have the same problem on Win2003 x64 server.
Miiicroooosoooofttt, were are you?

MP

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Aug 13, 2009, 7:51:01 PM8/13/09

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Anybody had any luck in removing the update balloon?

Lars Lyngby

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Aug 14, 2009, 4:39:01 AM8/14/09

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Cut&paste from kb973869.log:

0.313:
================================================================================
0.313: 2009/08/13 10:50:55.527 (local)
0.313:
C:\WINDOWS\SoftwareDistribution\Download\52facc5aa43ace32c0d19dc7774b9518\update\update.exe (version 6.3.4.1)
0.313: Failed To Enable SE_SHUTDOWN_PRIVILEGE
0.313: Hotfix started with following command line: -q -z -er
/ParentInfo:f700ac11ac61344cb39638e2e13d5e77
0.313: In Function GetBuildType, line 1170, RegQueryValueEx failed with
error 0x2
0.547: In Function TestVolatileFlag, line 12013, RegOpenKeyEx failed with
error 0x2
0.547: In Function TestVolatileFlag, line 12045, RegOpenKeyEx failed with
error 0x2
0.547: DoInstallation: CleanPFR failed: 0x2
0.547: In Function GetBuildType, line 1170, RegQueryValueEx failed with
error 0x2
0.563: SetProductTypes: InfProductBuildType=BuildType.Sel
0.563: SetAltOsLoaderPath: No section uses DirId 65701; done.
0.579: DoInstallation: FetchSourceURL for
c:\windows\softwaredistribution\download\52facc5aa43ace32c0d19dc7774b9518\update\update_SP2GDR.inf failed
0.579: CreateUninstall = 0,Directory = C:\WINDOWS\$NtUninstallKB973869$
0.579: LoadFileQueues: UpdSpGetSourceFileLocation for hal.dll failed:
0xe0000102
0.579: BuildCabinetManifest: update.url absent
0.579: Starting AnalyzeComponents
0.579: AnalyzePhaseZero used 0 ticks
0.579: OEM file scan used 0 ticks
0.579: AnalyzePhaseOne: used 0 ticks
0.579: AnalyzeComponents: Hotpatch analysis disabled; skipping.
0.579: AnalyzeComponents: Hotpatching is disabled.
0.579: FindFirstFile c:\windows\$hf_mig$\*.*
0.625: AnalyzeForBranching used 0 ticks.
0.625: AnalyzePhaseTwo used 0 ticks
0.625: AnalyzePhaseThree used 0 ticks
0.625: AnalyzePhaseFive used 0 ticks
0.625: AnalyzePhaseSix used 0 ticks
0.625: AnalyzeComponents used 46 ticks
0.625: Downloading 0 files
0.625: bPatchMode = FALSE
0.625: Inventory complete: ReturnStatus=0, 46 ticks
0.625: Num Ticks for invent : 46
0.625: VerifyTargetFileSize: Unable to verify size as Source = NULL for file
c:\windows\inf\HFXF.tmp
0.625: Copied file: c:\windows\inf\branches.inf
0.797: Allocation size of drive C: is 4096 bytes, free space = 131783610368
bytes
0.797: Drive C: free 125678MB req: 5MB w/uninstall 0MB
0.797: CabinetBuild complete
0.797: Num Ticks for Cabinet build : 172
0.797: DynamicStrings section not defined or empty.
0.797: FileInUse:: Detection disabled.
1.797: LoadFileQueues: UpdSpGetSourceFileLocation for hal.dll failed:
0xe0000102
1.813: Copied file: C:\WINDOWS\system32\spmsg.dll
1.813: PFE2: Not avoiding Per File Exceptions.
1.844: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\windows\softwaredistribution\download\52facc5aa43ace32c0d19dc7774b9518\update\update_SP2QFE.inf -> c:\windows\$hf_mig$\KB973869\update\update_SP2QFE.inf.
1.860: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\windows\softwaredistribution\download\52facc5aa43ace32c0d19dc7774b9518\spuninst.exe -> c:\windows\$hf_mig$\KB973869\spuninst.exe.
1.860: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\windows\softwaredistribution\download\52facc5aa43ace32c0d19dc7774b9518\spmsg.dll -> c:\windows\$hf_mig$\KB973869\spmsg.dll.
1.860: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\windows\softwaredistribution\download\52facc5aa43ace32c0d19dc7774b9518\update\spcustom.dll -> c:\windows\$hf_mig$\KB973869\update\spcustom.dll.
1.860: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\windows\softwaredistribution\download\52facc5aa43ace32c0d19dc7774b9518\update\KB973869.CAT -> c:\windows\$hf_mig$\KB973869\update\KB973869.CAT.
1.860: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\windows\softwaredistribution\download\52facc5aa43ace32c0d19dc7774b9518\update\update.exe -> c:\windows\$hf_mig$\KB973869\update\update.exe.
1.860: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\windows\softwaredistribution\download\52facc5aa43ace32c0d19dc7774b9518\update\updspapi.dll -> c:\windows\$hf_mig$\KB973869\update\updspapi.dll.
1.860: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\windows\softwaredistribution\download\52facc5aa43ace32c0d19dc7774b9518\update\update.ver -> c:\windows\$hf_mig$\KB973869\update\update.ver.
1.860: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\windows\softwaredistribution\download\52facc5aa43ace32c0d19dc7774b9518\update\updatebr.inf -> c:\windows\$hf_mig$\KB973869\update\updatebr.inf.
1.875: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\windows\softwaredistribution\download\52facc5aa43ace32c0d19dc7774b9518\update\eula.txt -> c:\windows\$hf_mig$\KB973869\update\eula.txt.
1.875: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\windows\softwaredistribution\download\52facc5aa43ace32c0d19dc7774b9518\update\branches.inf -> c:\windows\$hf_mig$\KB973869\update\branches.inf.
1.875: DoInstallation: Installing assemblies with source root path:
c:\windows\softwaredistribution\download\52facc5aa43ace32c0d19dc7774b9518\
1.875: Num Ticks for Copying files : 1078
1.875:
;%systemroot%\system32\ws03res.dll;%systemroot%\system32\w03a2409.dll found
in EventMessageFile of Product.Append.Reg.IA
1.875: Num Ticks for Reg update and deleting 0 size files : 0
1.875: UpdateSpUpdSvcInf: Source [ProcessesToRunAfterReboot] section is
empty; nothing to do.
1.875: RebootNecessary = 0,WizardInput = 1 , DontReboot = 1, ForceRestart = 0

PMA

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Aug 14, 2009, 6:58:07 AM8/14/09

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Hello

Just got of the phone with MS support (BTW thank you :- ) )

- Go to Control Panel - Add or Remove Programs - check "show updates
Near the bottom you should find KB 373869 as installed

- The server(s) in question probably has IE7 installed (mine all had).
The issue appears to the detection mechanism that is confused by IE7.

And Yes -MS appears to be aware of the issue and will (hopefully) release
a updated patch.

--
/Regards Paul M

HouseofMAN

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Aug 19, 2009, 7:48:01 AM8/19/09

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FWIW, I have the same problem on with Win2003 x32 version. I checked in the
add/remove programs but it was not installed.
--
Phil

John.P.Orange

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Sep 10, 2009, 9:54:01 AM9/10/09

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yes getting the same problem too.

this is nuts we need a solution not more people reporting the same thing.

HouseofMAN

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Sep 23, 2009, 9:37:03 AM9/23/09

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I agree... please just fix the problem.