RE: Remote Control Permissions

Sherry Kissinger [MVP-SMS]

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Feb 28, 2008, 3:22:05 PM2/28/08

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Presuming SMS 2003; check Site Settings, Client Agents, "Remote Tools Client
Agent" properties. Under the "Security" tab, Permitted Viewers. It's
probably currently Administrators; you'll either need to add the name
individually; or you may want to consider creating a Domain group called
something like... "SMSRemoteControl", add her username to that; and add
SMSRemoteControl to the Permitted viewers list. It might take a bit for the
modified policy to filter down to all clients adding this new permitted
viewer.

Or, of course, add her username (or a group she belongs to) to the local
"Administrators" group of all workstations--but that is obviously much less
secure.
--
Standarize. Simplify. Automate.

"Bill" wrote:

> I just hired a help desk person, have SMS configured so she can open the
> console, and use the Querries and Collections.
>
> When she tries to Remote Control a PC, however, it stops and asks for
> permissions
>
> Can someone tell me where to give her permissions to remote control the PC's?

Bill

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Feb 28, 2008, 4:46:05 PM2/28/08

to

I am running SMS 2003 SP3, but i do not have Remote Tools Client Agent in the
Client Agents. Any advise for why this component seems to be missing?

Sherry Kissinger [MVP-SMS]

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Feb 29, 2008, 8:57:02 PM2/29/08

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Remote Tools in SMS2003 is an optional client agent. You can get that agent
to be available by re-running setup.exe; and check on the box.

Bill

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Mar 3, 2008, 9:52:00 AM3/3/08

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Thank you so much. I have the 2003 install disks, and am currently running
SP3, but my install disks aren't SP3, they are SP1. After re-installing
remote tools, should I re-run SP3?

Bill

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Mar 3, 2008, 9:54:01 AM3/3/08

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Wait, I have another problem. My installation disk is SP1, but I have
patched it through SP3. When I re-run the install disks, it only gives me the
option of removing SMS, since the version on disk is older than the version I
am running....

Sherry Kissinger [MVP-SMS]

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Mar 3, 2008, 9:28:05 PM3/3/08

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You should be able to just run it from Start, Programs, System Manager
Server, SMS Setup.

Or you could extract the SP3 download to somewhere, then under i386\bin, run
setup from there.

Bill

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Mar 5, 2008, 2:32:00 PM3/5/08

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Thank you so much, you were very helpful

Bill

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Mar 5, 2008, 4:16:01 PM3/5/08

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one more question, we added the help desk staff to the permissions list for
remote control, but the client did not know about the change till we
initiated the actions on the action tab of the client we tested with.

Can you tell me whick action on the client needs to be run to propagate the
new permissions?

Kim Oppalfens [MVP]

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Mar 20, 2008, 5:24:32 AM3/20/08

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Bill wrote:
> one more question, we added the help desk staff to the permissions list for
> remote control, but the client did not know about the change till we
> initiated the actions on the action tab of the client we tested with.
>

Machine policy needs to be refreshed, but clients do that by default
every hour, so they should have received the new policy by now.

--
"Everyone is an expert at something"
Kim Oppalfens - Sms Expert for lack of any other expertise
Windows Server System MVP - SMS
http://www.scug.be/blogs/sccm

deepakgalgali

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Jun 17, 2008, 5:55:19 AM6/17/08

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in my test lab i have installed SMS 2003 sp2 and all the setting are perfect except the remote control toll client agent is missing from the client agent. is there any way to get that back.

ILKER SOGUT

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Jul 8, 2008, 6:17:57 AM7/8/08

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Hi
What is your Client OS version? If your client OS is Windows Vista, It s
normal to see it disabled .
You must use Remote assistance. Or You must upgrade your SMS server

ILKER SOGUT

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