norton 2005 av
Paul
Whenever I open an office app, I get two dialog boxes "Please wait while
Windows configures Norton antivirus 2005", then on top of that "Norton
Antivirus 2005 does not support the Repair feature, please uninstall and
reinstall". When I click ok on the second box, they go away and the office
app opens. When I first installed norton av 2005 in Dec 2004, it gave the
exact same dialog boxes every time that I booted my pc. Norton tech support
told me than that it was either I moved def files (how or why I would do
this??) or is was a corrupted def download and that I would need to
uninstall and reinstall norton av. Which I did, and after several more def
updates it started the same dialog boxes at boot.
Each time that I contacted tech support they gave me the same solution. When
I asked why I need to keep doing this, that never got a response from them.
Finally, the seventh time, I just left it and closed the dialog boxes at
each boot. Six uninstall / reinstalls was more then enough. Especially,
since it was obvious that the seventh would lead to the eighth, to the
ninth, etc. I asked again about the need to keep doing this, and their
response was that either I moved def files or it was caused by a corrupted
def download.
Last month I formatted my HDD and reinstalled my xp pro and norton, and now
I get the exact same dialog boxes as I used to get at boot, but now I get
them when I open an office app. Note, not every time I open an office app,
but
more then 90% of the time. To this norton says that they need more info,
since I did not make myself clear. I said what I said above and offered to
send a screen shot. Then just asked for more info and no mention of SS. So,
I sent it with further / greater detail of my condition about three weeks
ago and no response.
Now I have another issue, and I see that tech support is no longer
available. I have had it set to do a full scan every Friday, since it was
installed, but the last two Fridays it did not.
Another issue that was actually a forerunner to the above two is that it
finds file del6.tmp threat adware.180Search and file del6.tmp threat
adware.zangosearch, both items info "The file
E:\RECYCLER\S-1-5-21-682003330-1004336348-2147153767-1003\De3\Del6.tmp is a
Adware threat.". Now my global recycle bin is empty, However each partition
has a recycler directory and E:\Recycler dir has a dir called
S-1-5-21-682003330-1004336348-2147153767-1003, but looking in that dir I
find no De3\Del6.tmp These were first found by norton av shortly after it
was installed. Norton does have a tool to get rid of 180search, but this
tool does not find it. Their instructions to remove zango is to go to
add/remove and remove it, but it is not there. Tech support just said that
norton av removes virus' not adware.
I have had several updates to my spybot, ad-adware, and spywareblaster and
they do not find those. Any ideas? What happens if I delete my E:\Recycler
contents?
Paul
Phil Weldon
| What happens if I delete my E:\Recycler contents?
The recycler directory preserves deleted files so that they can be
undeleted. If you empty the recycler directory, the files in it will soon
(as the released space is used) no longer be able to be undeleted. What did
you think the recycler directory did?
As for the 'Please wait while Windows reconfigures....', message, you
haven't given enough information, but just guessing that by 'office app' you
mean an Microsoft Office application, try reinstalling Microsoft Office.
Or do nothing and keep complaining.
Phil Weldon
"Paul" <paul.ma...@earthlink.net> wrote in message
news:e1udUpJz...@TK2MSFTNGP15.phx.gbl...
Panda_man
First,follow my malware removal instructions so that they would help you
remove the junk,if any.
When you finish with them,you may uninstall Norton and ,of course,try
another securty software that is definitely better that Norton.
When you are ^clean^ of all type of malware,if any malware found,
remove Norton and try:
1. Kaspersky Labs. AV personal 5.0.388
http://www.kaspersky.com/trials?chapter=146481750
(30 day trial)
or
2.Panda Software Platinum Internet Security 2005
http://www.pandasoftware.com/about/resp_social/children_internet/ally.htm
(90 day trial)
When you have tried them ( for example for a week or more,you may buy one of
them because they are many times better than Norton is )
!!! Note,when installing Panda Platinum,uncheck their firewall protection if
you have Win XP SP2
And at the end,if your problem goes on,you can back-up all your files and
re-install Windows with full format.So you'll have fresh install and would
become but without Norton.
Malware removal instructions :
1. Download the necessary software
@ SpyBot Search and Destroy
http://www.safer-networking.org/microsoft.en.html
@ Ad-Aware SE Personal
http://www.lavasoftusa.com/software/adaware
@ Microsoft Antispyware (only for genuie Windows versions)
http://www.microsoft.com/athome/security/downloads/default.mspx
@ CWShredder
http://housecall.trendmicro.com
@ Antivirus software (if you still do not have)
Panda Titanium 2005
http://www.pandasoftware.com/microsoft
>>> Specific
If you are non-XP user and still do not have firewall,
you should get free one from here:
http://www.microsoft.com/athome/security/downloads/default.mspx
>>> Optional
There are some malwares that can destroy the internet connection
when you try to remove them.That's why you may get that program
that could restore your internet connection.
I haven't tried it but lots of people like them.
Win Sock XP Fix
http://www.spychecker.com/program/winsockxpfix.html
2. Create a back-up of all your critical information
This is just an option.
You should check it for viruses later.
3. Run a Firewall
>> Windows XP
has integrated firewall -
Internet Connection Firewall (ICF) for SP1 and
Windows Firewall (WF) for SP2
>> Windows versions different from XP
They do not have integrated firewall ,they have to use software firewall.
!!! Use only 1 firewall !!!
4. Windows Updates
Connect to internet and
download all the security updates - Critical updates with Express install.
Start -> Windows Updates
or
http://windowsupdate.microsoft.com
5. Install and Update
> SpyBot Search and Destroy
> Ad-Aware SE Personal
> Microsoft Antispyware
> CWShredder
6. Delete all the Internet Explorer's temporary stuff
Start -> Settings- > Control Panel -> Internet Options
There ,on the General Tab you will see where you can delete
>>internet temporary files
>>cookies
>>history
Delete them all.
7. Delete all Temporary files
| Windows XP users (all new versions) |
The path is :
C:\Documents and Settings\USER\Local Settings\Temp
Delete all files from this folder
and also
C:\Windows\Temp
| Windows 98 users (all old versions) |
The path is :
C:\Windows\Temp
8. Remove any unwanted programs
Boot in Safe Mode (see how below)
Then ,in Safe Mode, Start - Settings – Control Panel – Add /Remove programs
See if you have any unknown /unwanted software
installed- toolbars and/or known spy programs.
Remove them with the REMOVE button.
Also check for tracks of these programs in
C:\Program files and delete,if any.
Then restart with booting in Normal Mode .
9. Run Disc Clean up
Start -> Programs -> Accessories -> System Tools -> Disc Cleanup
Make sure you have checked :
Downloaded program files
Temporary Internet files
Temporary files
Recycle bin
Web Client/Publisher content
10. Remove viruses /worms /trojan horses
@ Scan with Microsoft Windows Malicious Software removal tool
http://www.microsoft.com/malwareremove
@ Scan with
Panda Software free Active Scan,where you can check your
PC for ALL TYPES of security threats and clean viruses and worms
http://www.pandasoftware.com/products/activescan/com/activescan_principal.htm
@ Install the antivirus software
Boot in Safe Mode and install the antivirus software
<In Safe Mode,because there are viruses
that have the ability to damage an antivirus while installing it>
How to boot your computer in Safe Mode
Do this by repeatedly typing F8 while Windows is starting before
Windows logo appears.
Then you'll open the BIOS menu where you can choose to boot
the hard drive in SAFE MODE
(If you are XP user ,find more about Safe Mode
in Help and Support Center ; Start-Help and Suport)
@ Update the antivirus and scan with it
Boot in Normal Mode and update it.
Make sure you have all functions ON
(scanning all files,heuristic,disinfect,scanning for other threats...)
Perform a full scan in Normal Mode first
Then boot in Safe Mode and also perform a scan
@ While still in Safe Mode,scan with these
>> SpyBot S&D
>> Ad-Aware SE Personal
>> Microsoft Antispyware
>> CWShredder
and remove the junk
!!! They must have already been updated !!!
When the scan is finished,
DO NOT restart ,if you have Win XP or ME
>>> System Restore (for XP and ME only)
Because of the fact malware is a program,
System Restore also stores all malware tracks and when restarting,it can
replicate some infected system stuff and the malware will be back !!!
So you need to delete all the restore points before restarting :
>>> Right click on My Computer->Properties->System Restore
Check Turn off system restore.Click OK
>>> Restart the in Normal mode.
11. For better performance ,it is advisable to check your hard drives for
errors
Open My computer .
Then right click on the hard drive you want to check -> Properties -> Tools
In the error-checking area ,click "Check now" to start the process.
>>> At the end (when the system is malware-free)
again Right click on My computer->Properties->System Restore
Uncheck Turn off system restore ,so you'll have your Restore function ON.
After these,your computer should be clean !
If you do not understand something,you can post again and ask for
information
--- Useful pages ---
http://www.microsoft.com/athome/security/downloads/default.mspx
different kinds of free or trial security software.
http://www.pandasoftware.com/about/resp_social/children_internet
Because of the campaign "Children and the Internet"
Panda Software offers 90 day free trial version of one of the best security
software
Panda Platininum Internet Security 2005 awarded with many prizes
http://www.pandasoftware.com/protected/tips.htm
useful tips for protecting computers
http://www.pandasoftware.com/products/activescan/com/activescan_principal.htm
Panda Software free Active Scan,where you can check your
PC for ALL TYPES of security threats and clean viruses and worms
http://housecall.trendmicro.com
Trend-Micro free online scanner HouseCall where you can scan for
Viruses and Spywares and clean them. CWShredder is also available here
http://www.kaspersky.com/virusscanner
Kaspersky free online scanner
and checker for suspicious files.If you have issues with suspicious
file,here is the right place!
http://www.f-prot.com/virusinfo/submission_form.html
Send F-prot AV suspicious files for fast analyze and and it is all for FREE
http://www.microsoft.com/malwareremove
Microsoft Windows Malware Removal Tool
http://www.microsoft.com/windowsxp/using/security/expert/russel_infectedpc.mspx
Microsoft MVP Charlie Russel's article about Dealing with malware
Really good and detailed
http://support.microsoft.com
Free Microsoft support and suggestions (for genuie clients)
Microsoft
suggests 3 + 1 general steps how to protect
your PC and the infomation stored on it,
your privacy and your family
1.Use an internet firewall
2.Enable Automatic Updates for your PC
3.Use an antivirus software
4.Use antispyware software
Goto http://www.microsoft.com/athome/security and learn more
Check the Security Essentials for your OS and also have a look at all
sections!
Panda_man
" Let's beat malware black and blue"
" No new epidemic of all kind of malware -> Panda TruPrevent"
Sandy Mann
> !!! Note,when installing Panda Platinum,uncheck their firewall protection
> if
> you have Win XP SP2
seems a bit ambiguous. Do you mean uncheck Panda's firewall or XP's
firewall? If Panda's is XP's firewall is it really better than Panda
Platinum?
--
Regards
Sandy
sand...@mailinator.com
Replace@mailinator with @tiscali.co.uk
"Panda_man" <Pand...@discussions.microsoft.com> wrote in message
news:B9E508D7-6BAD-4CB4...@microsoft.com...
> Then ,in Safe Mode, Start - Settings - Control Panel - Add /Remove
Paul
you need more info, that sounds like norton. what more info is there,
ambient temperature?
Was I complaining? I thought I was looking for help to fix these conditions.
p
"Phil Weldon" <notdi...@example.com> wrote in message
news:9Z32f.11741$QE1...@newsread2.news.atl.earthlink.net...
Panda_man
"when installing *Panda Platinum,uncheck their(Panda Software's) *
firewall protection if you have Win XP SP2 " means exactly what it is
written (by me).Uncheck their=Panda's firewall protection ,if you have Win XP
SP 2 (because the user would have 2 firewall which would conflict with each
other.
Do you now understand...???
Sorry,I don't want to nag at you or make arguments with anybody but your
rebuke is not true.I apologise you if I have made any writing mistakes but as
I have told many times,I am neither American nor Englishman but I am doing my
best to write/speak correctly.
:-)
Best wishes
Panda_man
" Let's beat malware black and blue "
" No new epidemic of all kind of malware -> Panda TruPrevent "
Panda_man
It keeps the files that you have deleted and then you many empty the Recycle
bin so all files will be deleted.
For the help you are looking for,you are welcome to have a look at my post.
Nice day !
Panda_man
" Let's beat malware black and blue "
" No new epidemics of all kind of malware -> Panda TruPrevent "
Phil Weldon
| What did you think the recycler directory did?
| I have NO idea, since I have a global recycle bin.
|
| you need more info, that sounds like norton. what more info is there,
| ambient temperature?
|
| Was I complaining? I thought I was looking for help to fix these
conditions.
More info? How about the identification of the programs you were starting
when Norton gave the error message?
Did you try reinstalling Microsoft Office, or did I guess wrong as to what
you meant by 'office app'.
Yes, you were complaining. You placed more emphasis on your dissatisfaction
with Symantec customer support than on information that might help indicate
a solution.
Phil Weldon
"Paul" <paul.ma...@earthlink.net> wrote in message
news:uNNhgCO...@tk2msftngp13.phx.gbl...
Sandy Mann
Thank you for your reply. My question was not meant as either a criticism
or a rebuke so please accept my apologies if you found it to be so. I think
that if English is not your' first language then you have mastered it very
well. Certainly it is as good as mine is and English is my 1st (and only)
language. When I read my post again I see that even my post is not clear:
>> firewall? If Panda's is XP's firewall is it really better than Panda
>> Platinum?
To be clear in what I meant I should have written:
"If you meant uncheck Panda Platinum's firewall then is it really true that
XP's firewall is better than Panda's firewall?"
I believe that XP's firewall notifies the user of alerts on incoming traffic
only. Most of the other recommendations that I have seen in these NG's
suggested that the firewall of the antivirus software be left running and
the XP firewall be disabled by unchecking it. I had therefore prejudged the
recommendation that you were giving, and, because my prejudgement did not
agree with what you were saying, I thought that it was possible to read into
your words instructions to uncheck either the Panda or XP firewall depending
on exactly how the reader read it.
Once again my apologies.
--
Regards
Sandy
sand...@mailinator.com
Replace@mailinator with @tiscali.co.uk
I believe that the film magnate Samual Goldwin never quite came to terms
with the English languish and used to get very annoyed when people at him.
One day he burst out, "You people! You think that I speak English no damn
bad but I know I speak English no damn good!" <g>
"Panda_man" <Pand...@discussions.microsoft.com> wrote in message
news:C0D6202B-8F32-40B8...@microsoft.com...
Paul
all that I have.
words complaining about norton = 5
words discribing specifics about existing conditions = over 100
"Phil Weldon" <notdi...@example.com> wrote in message
news:T8d2f.11466$vw6....@newsread1.news.atl.earthlink.net...
Phil Weldon
| word or excel or powerpoint or frontpage or access. Maybe others, but
that's
| all that I have.
Yes, and did you reinstall Microsoft Office? And what are the results?
Yes, and did you delete the contents of the recycle directories? And what
are the results?
Phil Weldon
"Paul" <paul.ma...@earthlink.net> wrote in message
news:uTTrVJRz...@TK2MSFTNGP14.phx.gbl...
Paul
dir:\recycler is to keep deleted files. So, why then is it hidden and why
does no one tell me to delete the E:\recycler contents?
no, i did not uninstall and reinstall office.
"Phil Weldon" <notdi...@example.com> wrote in message
news:F6g2f.12109$QE1....@newsread2.news.atl.earthlink.net...
Paul
is a popular program, so these issues may be fixable, based on other peoples
experience. And it is already paid for.
p
PS: I started doing all your initial suggestions when I first read your
first reply. I am still doing those things and none have found those two
items. I think that norton lies about them. Maybe I should throw norton in
the garbage.
"Panda_man" <Pand...@discussions.microsoft.com> wrote in message
news:29E33AC8-D3E8-4FA9...@microsoft.com...
> As you said in your first post,you have re-installed Windows many times so
> you have very big experience .Why don't you just re-install Windows
> ,forget
> about Norton and start with one fresh clean install of Windows and all
> kind
> of softwares...
> Seems delicious....
> I think so because it seems to be problem only when Norton ^decides to do
> something^
> Remember,the first three things that should be done when re-installing
> Windows are:
> firewall ON
> All updates downloaded
> antivirus ON (but not Norton in your case)
>
> Hmm...seems delicious
> :-)
>
>
>
> Panda_man
> " Let's beat malware black and blue "
> " No new epidemics of all kind of malware -> Panda TruPrevent "
Panda_man
And about the firewalls...
> I believe that XP's firewall notifies the user of alerts on incoming traffic
> only.
You are right.
Although Windows firewall has only incoming protection ,I think everything
from Microsoft is better from the others.
The incoming is the most important.
Best wishesh and nice computing ! ;-)
Panda_man
" Let's beat malware black and blue "
" No new epidemics of all kind of malware -> Panda TruPrevent "
Sandy Mann
languish? It seems I have something in common with Sam Goldwin. Damn
spelling checker! :-)
--
Sandy
sand...@mailinator.com
Replace@mailinator with @tiscali.co.uk
"Sandy Mann" <sandy...@mailinator.com> wrote in message
news:OJCW0pQz...@TK2MSFTNGP09.phx.gbl...
Paul
I already said that I deleted contents of the recycle directory. U say
dir:\recycler is to keep deleted files. So, why then is it hidden and why
does no one tell me to delete the E:\recycler contents?
"Panda_man" <Pand...@discussions.microsoft.com> wrote in message
news:4C6AD16B-80AB-4C71...@microsoft.com...
>
>
> "Paul" wrote:
>
>>Maybe I should throw norton in the garbage.
>
>
>
> Yeah,you really should !
> Because they didn't found anything and if there are no symptoms,you aren't
> infected.
> Just try another.
> Luck !
Phil Weldon
| and still no comments on:
|
| I already said that I deleted contents of the recycle directory. U say
| dir:\recycler is to keep deleted files. So, why then is it hidden and why
| does no one tell me to delete the E:\recycler contents?
|
There are four common attributes than can be assigned to files and
directories in Windows operating systems:
Read Only = R
Hidden = H
System = S
Archive = A.
In Windows Explorer you can choose to display the attributes of files and
directories and can choose whether or not to display Hidden and System files
at all. The purpose of the Hidden attribute is to prevent the user from
even seeing files that shouldn't be messed with. It is to protect an
unknowledgeble user from mistakes. System files shouldn't be messed with
because they are critical to proper system operation.
You were told to empty the \Recycler directories. Those directories are
marked Hidden because the contents are not normally dealt with directly. It
is to protect you from yourself.
You really are making this much more difficult that necessary. Your
attitude is getting in the way of your understanding.
Phil Weldon
"Paul" <paul.ma...@earthlink.net> wrote in message
news:%23IjgM6f...@TK2MSFTNGP14.phx.gbl...
Paul
does not compute. "The recycler is to hold files deleted, in case they are
needed" But it is hidden, so how would I even know about it? And it was
kinda suggested that I could delete these adware files which are listed as
being in my recycler, but he keeps saying delete from your recycle bin,
which I did last month! It is like talking about the recycler, but saying
recycle bin. Clear as mud.
I was never: "You were told to empty the \Recycler directories". BTW, there
is only one dir in one recycler that is of topic.
p
"Phil Weldon" <notdi...@example.com> wrote in message
news:KlF2f.13120$q1.1...@newsread3.news.atl.earthlink.net...
Panda_man
"Paul" wrote:
"The recycler is to hold files deleted, in case they are
> needed" But it is hidden, so how would I even know about it?
How could we even know about it.
I am telling you this for third time.If you have re-installed Windows XP
many time so you have big experience in this.
Create a back-up ,format the hard drive,install Win XP,enable the
firewall,get all the updates ,try another av .
>>It is like talking about the recycler, but saying
recycle bin.
Yes it is
And from your first post:
The recycle bin/s/ should be emptied.
Best wishes !
Paul
recycle bin.
Yes it is
THAT makes NO sense.
>>>And from your first post:
The recycle bin/s/ should be emptied.
The recycle bin was emptied long ago! How many times should I say this. And
I also said Global, so I only have ONE.
p
"Panda_man" <Pand...@discussions.microsoft.com> wrote in message
news:FE151CE9-F7FF-4DAD...@microsoft.com...