ActiveSync error 85010014 yet again! Any suggestions?

[Peter Maddern]

Can anyone help me! I’ve spent a whole week trying to fix this extremely
frustrating problem with no success!

I’m using a laptop connected to the internet from a wireless router on a
home network. I have Outlook 2003 with POP3 e-mail accounts running under
Windows XP Professional SP2.

I upgraded the ROM on my Pocket PC phone from WM 2003 SE to WM5. Using the
Pocket PC in its cradle connected to my laptop via USB, sync of Outlook data
to and from my laptop and using ActiveSync 4.1 worked perfectly with my old
WM 2003 setup. Now after the ROM upgrade to WM 5, only files, Notes and
favorites sync over to the Pocket PC. No appointments, contacts or emails
sync over. However, "Explore the Pocket PC" works fine. With the ActiveSync
dialogue box open, if I click on "view status", I get the error message.
"ActiveSync encountered a problem on the desktop: Support code 85010014".
ActiveSync of Outlook from my

Because it is essential to me to have my desktop Outlook data on my Pocket
PC, I have spent many hours searching the web and I see a large number of
posts describing the same problem. So it seems to me that this is a very
common problem! Some but not all folks seem to get it to work after
deleting/re-installing Outlook or deleting and creating a new partnership but
I have had no success. I just seem to be going around in circles. Support
code 85010014 is said to be a server error I believe?

Interestingly, ActiveSync works OK for me on my desktop in my network. This
has an Ethernet connection to the router. However, my desktop is not my
primary computer.

I have tried the following on my wireless laptop with no success:-

Soft and hard resets of the Pocket PC
Scanned my Outlook pst file for errors using scanpst.exe
Completely unisntalled Outlook and re-installed it
Tried with a new Outlook .pst file
Uninstalled AS 4.1 and re-installed it
Deleted the partnership and created a new one
Tried with macros on and off in Outlook
Uninstalled the news reader client (IntraVnews) I have as a plugin on Outlook
Disabled the Windows firewall
Disabled my Kaspersky anti – virus software

Below are relevant sites - computer experts (I’m not one) might recognise
something in there which I need to do to get a fix to make ActiveSync sync
all my Outlook data over:-

http://www.microsoft.com/windowsmobile/help/activesync/default.mspx

http://www.pocketpcfaq.com/faqs/activesync/syncerrors.htm

http://pdaphonehome.com/forums/archive/index.php/t-56146.html

(Towards the bottom of the above web page, the poster "Duglaw" has a
transcript of a MS support person who took control of his PC and fixed the
problem - I made the registry changes mentioned in the transcript but again
no luck).

Below is my wcesmgr.log file from one of my unsuccessful sync attempts. Can
anyone tell from this log what my problem is? The first mention of "error" in
is in the line that has "Error Partner" a couple of lines up from the bottom.
Note I didn't tick all the Outlook item options in ActiveSync dialogue box. I
just ticked one or two of them.

02/07/2006 15:17:17.144 Checking existing partnership on device 0x1E741D47.
02/07/2006 15:17:17.215 **************** Logging Started ****************
02/07/2006 15:17:17.215 Process C:\Program Files\Microsoft
ActiveSync\WCESMgr.exe p(2928)
02/07/2006 15:17:17.215 ActiveSync second instance started, Cmd line:
'/onconnect'
02/07/2006 15:17:17.215 ActiveSync second instance exiting
02/07/2006 15:17:17.215 **************** Logging Stopped ****************
02/07/2006 15:17:22.682 DTPT: Setting DTPT network to
{ADB0B001-10B5-3F39-27C6-9742E785FCD4}
02/07/2006 15:17:23.934 DTPT: Send DTPT
Network={ADB0B001-10B5-3F39-27C6-9742E785FCD4}. Result=0x00000000
02/07/2006 15:17:32.426 *** Http listener loaded
02/07/2006 15:17:32.426 Connected to device 0x1E741D47 (PocketPC,
WM_Peter_Madde1) [partner 0]
02/07/2006 15:17:32.426 **** Starting synchronization engine
02/07/2006 15:17:34.319 Remote object: 'Ink', SSPId: 0x00002710 [0 items]
02/07/2006 15:17:34.319 Remote object: 'Favorite', SSPId: 0x00002711 [4
items]
02/07/2006 15:17:34.319 Remote object: 'Media', SSPId: 0x00002712 [1 items]
02/07/2006 15:17:34.319 Remote object: 'File', SSPId: 0x00002713 [18 items]
02/07/2006 15:17:34.319 WARNING: Object type 'HPC Favorite' is not installed
on the device
02/07/2006 15:17:34.319 WARNING: Object type 'PhotoSync' is not installed on
the device
02/07/2006 15:17:34.319 WARNING: Object type 'Mobile Application Link' is
not installed on the device
02/07/2006 15:17:35.551 **** Synchronization engine started
02/07/2006 15:17:37.754 p(1552) t(484) AirSyncStatusXML -> Process XML:
<SyncBegin Partner="" Datatype=""/> - ASStatus.cpp(617)
02/07/2006 15:17:38.806 p(1552) t(484) AirSyncStatusXML -> Process XML:
<SyncBegin Partner="{8A4CD60C-FD91-413F-A983-9B137702850C}" Datatype=""/> -
ASStatus.cpp(617)
02/07/2006 15:17:40.308 p(1552) t(484) AirSyncStatusXML -> Process XML:
<Status Partner="{8A4CD60C-FD91-413F-A983-9B137702850C}"><Progress
value="0"/></Status> - ASStatus.cpp(617)
02/07/2006 15:17:40.308 p(1552) t(484) AirSyncStatusXML -> Process XML:
<Status Partner="{8A4CD60C-FD91-413F-A983-9B137702850C}"><Total
value="100"/></Status> - ASStatus.cpp(617)
02/07/2006 15:17:41.720 p(1552) t(484) AirSyncStatusXML -> Process XML:
<Status Partner="{8A4CD60C-FD91-413F-A983-9B137702850C}"><StatusString
type="Status" value="Synchronizing folders"/></Status> - ASStatus.cpp(617)
02/07/2006 15:17:43.232 p(1552) t(484) AirSyncStatusXML -> Process XML:
<Error Partner="{8A4CD60C-FD91-413F-A983-9B137702850C}" Code="85010014"
Title="View status" Body="ActiveSync encountered a problem on the
desktop."/> - ASStatus.cpp(617)
02/07/2006 15:17:44.233 p(1552) t(484) AirSyncStatusXML -> Process XML:
<SyncEnd Partner="{8A4CD60C-FD91-413F-A983-9B137702850C}" Datatype=""/> -
ASStatus.cpp(617)
02/07/2006 15:17:44.233 **** Starting synchronization of all out-of-date
items
02/07/2006 15:17:44.233 Synchronizing 0 items
02/07/2006 15:17:45.625 **** Completed synchronization

Peter, UK

--
Peter

[Rob Borek [MS MVP]]

On Tue, 7 Feb 2006 08:02:46 -0800, "Peter Maddern"
<Pm...@btinternet.com.donotspam> wrote:

>Can anyone help me! I’ve spent a whole week trying to fix this extremely
>frustrating problem with no success!
>
>I’m using a laptop connected to the internet from a wireless router on a
>home network. I have Outlook 2003 with POP3 e-mail accounts running under
>Windows XP Professional SP2.
>
>I upgraded the ROM on my Pocket PC phone from WM 2003 SE to WM5. Using the
>Pocket PC in its cradle connected to my laptop via USB, sync of Outlook data
>to and from my laptop and using ActiveSync 4.1 worked perfectly with my old
>WM 2003 setup. Now after the ROM upgrade to WM 5, only files, Notes and
>favorites sync over to the Pocket PC. No appointments, contacts or emails
>sync over. However, "Explore the Pocket PC" works fine. With the ActiveSync
>dialogue box open, if I click on "view status", I get the error message.
>"ActiveSync encountered a problem on the desktop: Support code 85010014".
>ActiveSync of Outlook from my

Try uninstalling the antivirus program and see if that helps. Also, if
you can, try setting up a new Windows user, log in, and try to
synchronize and see if you can get anywhere.

--
Rob Borek
Microsoft MVP - Mobile Devices
Want *ONE ON ONE* support? http://www.pocketpcone2one.com
Please place all replies into the newsgroup so that others can benefit.

[Carl Wolz [MSFT]]

What is in the wcesmgr.log file?

--
Carl Wolz [MSFT]
This Posting is provided "AS IS" with no warranties, and confers no rights.

"Peter Maddern" <Pm...@btinternet.com.donotspam> wrote in message
news:F05B7D9E-6C7B-4B5E...@microsoft.com...

> Disabled my Kaspersky anti - virus software

[Peter Maddern]

Rob
I appreciate the sugguestions. Thanks very much. Unfortunately, neither
worked so it's back to the drawing board.

I think I've now reached the point where regrettably, I've given up trying
to make ActiveSync work without that darn 85010014 error and I'm looking into
outside software like Intellisync and XTNDConnect PC. I've installed a trial
of Intellisync handheld edition and whilst it needs ActiveSync to be
installed to make it function, it flawlessly synchronised over all items from
my laptop Outlook to my Pocket PC. It doesn't handle files and favorites
however, but my ActiveSync works for those (as well as my Outlook Notes for
some reason). The only negative for Intellisync is that it won't synchronise
e-mail Personal Folders whereas ActiveSync does of course. I'm researching
XTNDConnect PC as well and then I'll decide which one to go for. The only
problem is I'll have to shell out around $60 to buy one of these.
--
Peter

"Rob Borek [MS MVP]" wrote:

Try uninstalling the antivirus program and see if that helps. Also, if
you can, try setting up a new Windows user, log in, and try to
synchronize and see if you can get anywhere.

[tma...@gmail.com]

Hello,

I have faced the similar issue and after deep investigation, there are
two ways to have this issue resolved.

1st, is by trying to delete the partnership and create another one
while Outlook is online (connected to Exchange Server) and the device
is in stand by mode once you plug it into the USB/Cradel.

The other way of solving this, if the solution above did not help, was
to uninstall Microsoft Outlook by going to Add or Remove Programs >
Microsoft Office 2003/2002 > Change > Add or Remove Features > Uncheck
Microsoft Outlook > Update.

And then, do the same step above but this time, check Microsoft Outlook
and then update.

In the second step, I highly recommend that you delete the partnership
again and then connect the device and create a new partnership while
the Microsoft Outlook is online (connected to Exchange Server).

If the problem persists, the please let me know.

Otherwise, enjoy your WM5 device.

Regards,
Tareq

[Peter Maddern]

Tareq
Actually, I'm not using Exchange. I'm in a home environment. My laptop
Outlook is connected to the internet through a wireless router and my Outlook
receives e-mails from a couple of POP3 accounts.

As I said in my original posting, I've tried uninstalling and re-installing
Outlook and at the same time uninstalling and re-installing ActiveSync 4.1.
I've also tried deleting the partnership in ActiveSync and re-creating it.
I've tried all the usual reccomendations but with no result.

This is (at least in my case) a real "stubborn" problem which I've found
impossible to resolve.

Peter

[Rob Borek [MS MVP]]

On Sat, 11 Feb 2006 04:57:27 -0800, "Peter Maddern"
<Pm...@btinternet.com.donotspam> wrote:

>Tareq
>Actually, I'm not using Exchange. I'm in a home environment. My laptop
>Outlook is connected to the internet through a wireless router and my Outlook
>receives e-mails from a couple of POP3 accounts.
>
>As I said in my original posting, I've tried uninstalling and re-installing
>Outlook and at the same time uninstalling and re-installing ActiveSync 4.1.
>I've also tried deleting the partnership in ActiveSync and re-creating it.
>I've tried all the usual reccomendations but with no result.
>
>This is (at least in my case) a real "stubborn" problem which I've found
>impossible to resolve.

Are you running any other Outlook COM addi-ins/plugins besides the one
you mentioned (Tools -> Options, Advanced Options button)? If so, can
you try disabling that as well?

--

[Peter Maddern]

Thanks for the suggestion. I was running the Outlook backup manager (a
download from Microsoft). I disabled that. As a follow on to your suggestion,
I also disabled the addins I was running (Windows CE support, Exchange
extensions property pages and Google Desktop search Outlook addin) but I
still get the 85010014 desktop error
--
Peter

"Rob Borek [MS MVP]" wrote:

Are you running any other Outlook COM addi-ins/plugins besides the one
you mentioned (Tools -> Options, Advanced Options button)? If so, can
you try disabling that as well?

[Rob Borek [MS MVP]]

On Sun, 12 Feb 2006 02:38:31 -0800, "Peter Maddern"
<Pm...@btinternet.com.donotspam> wrote:

>Thanks for the suggestion. I was running the Outlook backup manager (a
>download from Microsoft). I disabled that. As a follow on to your suggestion,
>I also disabled the addins I was running (Windows CE support, Exchange
>extensions property pages and Google Desktop search Outlook addin) but I
>still get the 85010014 desktop error

Hrmmm... can you try uninstalling the firewall program, rather than
just disabling it?

--

[Peter Maddern]

Is there a facility to uninstall Windows Firewall rather than just turning it
off then? Even if I could, how would I be able to get by without running
Windows firewall?
--
Peter

"Rob Borek [MS MVP]" wrote:

[Rob Borek [MS MVP]]

On Sun, 12 Feb 2006 10:24:51 -0800, "Peter Maddern"
<Pm...@btinternet.com.donotspam> wrote:

>Is there a facility to uninstall Windows Firewall rather than just turning it
>off then? Even if I could, how would I be able to get by without running
>Windows firewall?

Sorry - I thought you were running another firewall. Can you post the
contents of the wcesmgr.log file?

[Peter Maddern]

It's in the first message in this thread
--
Peter

"Rob Borek [MS MVP]" wrote:

Sorry - I thought you were running another firewall. Can you post the
contents of the wcesmgr.log file?

Rob Borek

[Carl Wolz [MSFT]]

Also look at the wceslog.log file for any errors.

--
Carl Wolz [MSFT]
This Posting is provided "AS IS" with no warranties, and confers no rights.

"Peter Maddern" <Pm...@btinternet.com.donotspam> wrote in message

news:7825272E-7F3A-454F...@microsoft.com...

[Peter Maddern]

I followed your advice and extracted the entry in my wceslog.log file that
corresponds to the time of my wcesmgr.log entry in the first posting at the
top of this thread.

I don't know how to decipher it. Can anyone diagnose it and tell me what's
happening? Here it is:-

02/07/2006 15:17:41.009 p(1552) t(2620) TraceToFile -> ERROR in
COomSession::DoInitOOMSession : hr = 0x80004005 - OomSession.cpp(175)
02/07/2006 15:17:41.009 p(1552) t(1384) TraceToFile -> ERROR in
CProfileSession::_CreateNewProfile : hr = 0x80004005 -
ProfileSession.cpp(778)
02/07/2006 15:17:41.009 p(1552) t(1384) TraceToFile -> ERROR in
CProfileSession::GetChangeTrackingVariables : hr = 0x80004005 -
ProfileSession.cpp(933)
02/07/2006 15:17:41.009 p(1552) t(1384) TraceToFile -> ERROR in
CMsgProcessor::ProcessMessage : hr = 0x80004005 - MsgProcessor.cpp(577)
02/07/2006 15:17:41.009 p(1552) t(1384) TraceToFile -> ERROR in
CService::_HttpPostMethod : hr = 0x80004005 - Service.cpp(1259)
02/07/2006 15:17:41.009 p(1552) t(1384) SyncEngPerf -> Sync Statistics:
Finished processing request - Service.cpp(1176)
02/07/2006 15:22:20.521 p(1552) t(2860) SyncEngPerf -> Sync Statistics:
Starting processing of request - Service.cpp(1155)
02/07/2006 15:22:20.521 Dump of client message request.
Parameters:
[User=DEFAULT&DeviceId=2400C3BE12E691987CBEAED011BA60AF&DeviceType=PocketPC&Cmd=FolderSync].
Email: [].
Protocol Version [3].

<?xml version="1.0" encoding="utf-8"?>
<FolderSync xmlns="FolderHierarchy:">
<SyncK
--
Peter

[Carl Wolz [MSFT]]

ActiveSync is failing to open the Outlook Object Model. There are typically
two common failures here. The first one is if the MAPI.dll was replaced by
an install of another application. The second is a virus blocking program.

Some Anit-Virus software doesn't properly clean it's self after uninstall,
to manually fix this up, please follow the following steps.
a. On the desktop, click Start->Run
b. In the "Run" dialog, type "regedit"
c. This will launch the Windows Registry Editor
d. In the Treeview in the left pane, navigate to the following
registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{0006F03A-0000-0000-C000-000000000046}
i. Once you've opened the CLSID
note if you type "{0006F03A" it should take you to the right entry
e. Expand the GUID node
f. Click on "InprocServer32" under the GUID node
g. You will see a value set in the "Data" field of the "(Default)"
h. This value should guide you to what application has installed the
script blocking. For example, Norton AntiVirus puts in an entry like this:
"C:\\Program Files\\Common Files\\Symantec Shared\\Script
Blocking\\ScrBlock.dll"
i. If the AntiVirus program in question is still
installed, disable Script blocking in that software
j. If the AntiVirus program in question is *not* installed, or the
user cannot figure out how to disable script blocking, delete the entry
i.
Right-click the "(Default)" value name in the right-hand pane
ii. Select
"Delete" from the context menu
iii. This
should leave you with a value "(Default)" where the "Data" is set to "(value
not set)"
k. Press the "Sync" button on the ActiveSync app on the desktop and
it should work now

--
Carl Wolz [MSFT]
This Posting is provided "AS IS" with no warranties, and confers no rights.

"Peter Maddern" <Pm...@btinternet.com.donotspam> wrote in message

news:35A870CF-4A93-4545...@microsoft.com...

[Peter Maddern]

Carl. Your advice worked great!! It's working for me now. I really appreciate
your help!

I found that it was Norton antivirus that was the culprit even though I had
uninstalled it several months ago with Control Panel/Add or Remove
programmes. But I was suprised that when I did a search for "Norton", the
search utility brought up several remnant Norton files. I searched for
information on the web on how to get rid of Norton Antivirus 2005 and found
that there was a utility on Symantec's web site to do this.

Then it was really satisfying to see that activeSync worked again!!

Interesting though that before I upgraded the ROM from WM 2003 SE to WM
2005, my PPC tolerated the old Norton programme remnants in that ActiveSync
worked fine?

I got into some trouble with my first good sync with ActiveSync today
though. I uninsatlled ActiveSync 4.1, re-installed it and created a fresh
partnership. I thought that I would be given the choice to replace all the
Pocket Outlook items on my PPC (on there courtesy of Intellisync) with my
desktop Outlook items. But it duplicated all my 600+ contacts and my many
calendar entries and it gave me some "creitical error" warnings. So I decided
to do a hard reset of the PPC, unistall and re-install ActiveSync. The first
sync took quite a while but after it was done, subsequents sync's have been
fast and stable (no error messages).

So once again, grateful thanks for solving a problem that I've been
grappling with for a couple of weeks!
--
Peter, UK

"Carl Wolz [MSFT]" wrote:

ActiveSync is failing to open the Outlook Object Model. There are typically
two common failures here. The first one is if the MAPI.dll was replaced by an
install of another application. The second is a virus blocking program.

Some Anit-Virus software doesn't properly clean it's self after uninstall,
to manually fix this up, please follow the following steps.

a. On the desktop, click Start->Run
b. In the "Run" dialog, type "regedit"
c. This will launch the Windows Registry Editor
d. In the Treeview in the left pane, navigate to the following registry
key:

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{0006F03A-0000-0000-C000-000000000046}
i. Once you've opened the CLSID note if you type "{0006F03A" it should
take you to the right entry
e. Expand the GUID node
f. Click on "InprocServer32" under the GUID node
g. You will see a value set in the "Data" field of the "(Default)"
h. This value should guide you to what application has installed the
script blocking. For example, Norton AntiVirus puts in an entry like this:
"C:\\Program Files\\Common Files\\Symantec Shared\\Script
Blocking\\ScrBlock.dll"
i. If the AntiVirus program in question is still installed, disable
Script blocking in that software

If the AntiVirus program in question is *not* installed, or the user cannot
figure out how to disable script blocking, delete the entry
i.
Right-click the "(Default)" value name in the right-hand pane
ii. Select "Delete" from the context menu
iii. This should leave you with a value "(Default)" where the "Data" is
set to "(value not set)"
k. Press the "Sync" button on the ActiveSync app on the desktop and it
should work now

[vern.bi...@gmail.com]

Thank you for these instructions. It really helped me out as well.
One step and boom, it sunched no problem. Once again thank you.

[Steve Y]

[Steve Y]

Carl, I followed all directions as you provided and still getting this
error 85010014 with my new MDA from t-mobile and activesync 4.1.

I don't have any antivirus at all (this is a brand new XP install) and
reinstalled Outlook 2003. This is especially frustrating, since I spent
3 days trying to configure my EXchange, finally got pased all the
certificate problems, and now this last error..

[Carl Wolz [MSFT]]

Perhaps a different issue. Can you scan your wcesmgr.log and wceslog.log
files in your temp directory (%TEMP%) for any error messages?

--
Carl Wolz [MSFT]
This Posting is provided "AS IS" with no warranties, and confers no rights.

"Steve Y" <sya...@gmail.com> wrote in message
news:1140822430.3...@e56g2000cwe.googlegroups.com...

[Marian]

This was the most usefull posts on the issue.
I did all the steps as adviced on official sites by MS
http://www.microsoft.com/windowsmobile/help/activesync/default.mspx

But as usual, MS helps very generally. I configued everything including
firewall, rinstalle, I even blocked my laptop connection managers and only
this little change in registry made it work.
Thanks a lot!

[aur...@gmail.com]

I had the same issue with my T-mobile SDA and it took me hours to fix.
Here's what I did (it seems that the order was most important):

1. Uninstall ActiveSync
2. Uninstall Outlook (by unchecking it)
3. Go to the ActiveSync folder (c:\Program Files\Microsoft Activsync)
and delete that folder
4. Re-install Outlook
5. Install ActiveSync (4.1)
6. Hardboot your phone
7. Connect your phone and set it up

In my case Norton Anti-virus 10 and Zone Alarm Pro were not
interferring.

Hope that helps!

[ZEPOLONA]

I HAVE TWO COMPUTERS ON THE DESKTOP ACTIVSYNC WORKS BUT IN THE LAPTOP A DELL
9400 NO WAY TO MAKE IT WORK. ALLWAYS error 85010014 .

I AM WORKING ON THAT FOR DAYS BUT NO SOLUTION ! ANY IDEA ?

THE LOG SAYS :
**** ActiveSync (4.2.4855 RETAIL) started, Cmd line: '/onconnect'
06/01/2006 22:49:50.453 ERROR returned in function
CMainFrmWnd::ReadWindowPlacement. hr: 0x80070002
06/01/2006 22:49:51.968 Creating new partnership for device 0x0 (WM_abit11,
PocketPC).
06/01/2006 22:49:56.671 Found PIM at
'C:\PROGRA~1\MICROS~3\OFFICE11\OUTLOOK.EXE'
06/01/2006 22:49:56.671 Found PIM at
'C:\PROGRA~1\MICROS~3\OFFICE11\OUTLOOK.EXE'
06/01/2006 22:50:59.265 DTPT: Setting DTPT network to
{ADB0B001-10B5-3F39-27C6-9742E785FCD4}
06/01/2006 22:50:59.265 DTPT: Send DTPT
Network={ADB0B001-10B5-3F39-27C6-9742E785FCD4}. Result=0x00000000
06/01/2006 22:51:00.531 *** Http listener loaded
06/01/2006 22:51:00.531 Connected to device 0x7D805492 (PocketPC, WM_abit11)
[partner 0]
06/01/2006 22:51:00.531 **** Starting synchronization engine
06/01/2006 22:51:28.640 Remote object: 'Ink', SSPId: 0x00002710 [1 items]
06/01/2006 22:51:28.640 Remote object: 'Favorite', SSPId: 0x00002711 [724
items]
06/01/2006 22:51:28.640 Remote object: 'Media', SSPId: 0x00002712 [1 items]
06/01/2006 22:51:28.640 Remote object: 'File', SSPId: 0x00002713 [57 items]
06/01/2006 22:51:28.640 WARNING: Object type 'WorksAppointments' is not
installed on the device
06/01/2006 22:51:28.640 WARNING: Object type 'WorksContacts' is not
installed on the device
06/01/2006 22:51:30.125 Lost global mapping, uCode: MC_NEW_DESKTOP
06/01/2006 22:51:30.125 **** Synchronization engine started
06/01/2006 22:51:30.125 p(1224) t(3264) WCESMgr -> CeSyncStart - Ignored
because already syncing - DataSource.cpp(4771)
06/01/2006 22:51:30.125 p(1224) t(3264) AirSyncStatusXML -> Process XML:

<SyncBegin Partner="" Datatype=""/> - ASStatus.cpp(617)

06/01/2006 22:51:31.656 p(1224) t(3264) AirSyncStatusXML -> Process XML:
<SyncBegin Partner="{20FE321C-2C5E-4570-879B-D72431ED2463}" Datatype=""/> -
ASStatus.cpp(617)
06/01/2006 22:51:31.656 p(1224) t(3264) AirSyncStatusXML -> Process XML:
<Status Partner="{20FE321C-2C5E-4570-879B-D72431ED2463}"><Progress

value="0"/></Status> - ASStatus.cpp(617)

06/01/2006 22:51:31.656 p(1224) t(3264) AirSyncStatusXML -> Process XML:
<Status Partner="{20FE321C-2C5E-4570-879B-D72431ED2463}"><Total

value="100"/></Status> - ASStatus.cpp(617)

06/01/2006 22:52:17.734 p(1224) t(3264) AirSyncStatusXML -> Process XML:
<Status Partner="{20FE321C-2C5E-4570-879B-D72431ED2463}"><StatusString
type="Status" value="Synchronisation des dossiers"/></Status> -
ASStatus.cpp(617)
06/01/2006 22:52:17.734 p(1224) t(3264) AirSyncStatusXML -> Process XML:
<Error Partner="{20FE321C-2C5E-4570-879B-D72431ED2463}" Code="85010014"
Title="Afficher l'état" Body="ActiveSync a rencontré un problème sur le
bureau."/> - ASStatus.cpp(617)
06/01/2006 22:52:17.734 p(1224) t(3264) AirSyncStatusXML -> Process XML:
<SyncEnd Partner="{20FE321C-2C5E-4570-879B-D72431ED2463}" Datatype=""/> -
ASStatus.cpp(617)
06/01/2006 22:52:19.421 **** Starting synchronization of all out-of-date items
06/01/2006 22:52:19.421 Synchronizing 0 items
06/01/2006 22:52:19.421 **** Completed synchronization
06/01/2006 22:52:20.578 p(1224) t(3264) AirSyncStatusXML -> Process XML:
<SyncEnd Partner="" Datatype=""/> - ASStatus.cpp(617)
06/01/2006 22:53:31.828 p(1224) t(3264) AirSyncStatusXML -> Process XML:

<SyncBegin Partner="" Datatype=""/> - ASStatus.cpp(617)

06/01/2006 22:53:31.828 p(1224) t(3264) AirSyncStatusXML -> Process XML:
<SyncBegin Partner="{20FE321C-2C5E-4570-879B-D72431ED2463}" Datatype=""/> -
ASStatus.cpp(617)
06/01/2006 22:53:31.828 p(1224) t(3264) AirSyncStatusXML -> Process XML:
<Error Partner="{20FE321C-2C5E-4570-879B-D72431ED2463}" Code="85010014"
Title="Afficher l'état" Body="ActiveSync a rencontré un problème sur le
bureau."/> - ASStatus.cpp(617)
06/01/2006 22:53:33.265 p(1224) t(3264) AirSyncStatusXML -> Process XML:
<SyncEnd Partner="{20FE321C-2C5E-4570-879B-D72431ED2463}" Datatype=""/> -
ASStatus.cpp(617)
06/01/2006 22:53:33.265 **** Starting synchronization of all out-of-date items
06/01/2006 22:53:33.265 Synchronizing 0 items
06/01/2006 22:53:34.406 **** Completed synchronization
06/01/2006 22:53:34.406 p(1224) t(3264) AirSyncStatusXML -> Process XML:
<SyncEnd Partner="" Datatype=""/> - ASStatus.cpp(617)
06/01/2006 22:55:57.687 p(1224) t(3264) AirSyncStatusXML -> Process XML:

<SyncBegin Partner="" Datatype=""/> - ASStatus.cpp(617)

06/01/2006 22:55:57.687 p(1224) t(3264) AirSyncStatusXML -> Process XML:
<SyncBegin Partner="{20FE321C-2C5E-4570-879B-D72431ED2463}" Datatype=""/> -
ASStatus.cpp(617)
06/01/2006 22:55:57.687 p(1224) t(3264) AirSyncStatusXML -> Process XML:
<Status Partner="{20FE321C-2C5E-4570-879B-D72431ED2463}"><Progress

value="0"/></Status> - ASStatus.cpp(617)

06/01/2006 22:55:57.687 p(1224) t(3264) AirSyncStatusXML -> Process XML:
<Status Partner="{20FE321C-2C5E-4570-879B-D72431ED2463}"><Total

value="100"/></Status> - ASStatus.cpp(617)

06/01/2006 22:55:59.687 p(1224) t(3264) AirSyncStatusXML -> Process XML:
<Error Partner="{20FE321C-2C5E-4570-879B-D72431ED2463}" Code="85010014"
Title="Afficher l'état" Body="ActiveSync a rencontré un problème sur le
bureau."/> - ASStatus.cpp(617)
06/01/2006 22:55:59.687 p(1224) t(3264) AirSyncStatusXML -> Process XML:
<SyncEnd Partner="{20FE321C-2C5E-4570-879B-D72431ED2463}" Datatype=""/> -
ASStatus.cpp(617)
06/01/2006 22:55:59.687 **** Starting synchronization of all out-of-date items
06/01/2006 22:55:59.687 Synchronizing 0 items

[Rob Borek]

On Fri, 2 Jun 2006 11:59:02 -0700, ZEPOLONA
<ZEPO...@discussions.microsoft.com> wrote:

>I HAVE TWO COMPUTERS ON THE DESKTOP ACTIVSYNC WORKS BUT IN THE LAPTOP A DELL
>9400 NO WAY TO MAKE IT WORK. ALLWAYS error 85010014 .
>
>I AM WORKING ON THAT FOR DAYS BUT NO SOLUTION ! ANY IDEA ?

Are you running any firewall software? Are you plugging the device
into the laptop directly, or into a docking station/port replicator?

--
Rob Borek

[Edington Watt [MSFT]]

Zepolona,

Can you please go ahead and send us *all* the log files?

How are you connecting? Are you connecting directly to your Exchange
Server?

The general steps to retrieve the log files are:

1) Go to Start Menu and click "Run"
2) In the Run dialog type "%temp%" and click OK
3) This will open a Windows Explorer window pointing to your temporary
directory
4) Find WCESMgr.log, WCESLog.log, WCESComm.log, & WCESView.log (there will
be a maximum of these 4 logs, but there may be fewer)
5) Please reply to ast...@microsoft.com with these ActiveSync logs

Thanks,

Edington

--

Edington Watt

Windows Mobile Platform

Microsoft Inc.

This posting is provided "AS IS" with no warranties, and confers no rights.

"ZEPOLONA" <ZEPO...@discussions.microsoft.com> wrote in message
news:C7F25BE0-0BC7-4610...@microsoft.com...

[Rose @discussions.microsoft.com Rodney Rose]

I thank you for your help.
Between this information and removing Outlook and reinstalling it - IT WORKS!!
The problem seems to be a residual from Norton Firewalls / Anti Virus

[DF]

Carl:
Good day, I have a similar problem and hopefully you van help. I just got a
Palm treo 750 with WM 5.0. I am able to send and recieve e-mails but the hand
held device will not erase them from my server. I have a POP server. On the
device there is not an option to "remove e-mails from server" so what it ends
up happening is that I have to delete e-mails on both the my lap top and the
hand held. At the same time using active Sync, my e-mail folders apperar on
the hand held but not the e-mails. I really appreciate your response, from
the last two weeks I have talked to Palm, the servers IT, the mobile number
carrier and so ar no one has been able to help me.

Thank you DF

[Tom]

Hi Carl,

I am running Activesync 4.5 with Outlook2007. I used to be able to sync my
WM6 phone perfectly. However, today I have the same 85010014 error and can't
sync my phone with Outlook. Don't know if you can help. Below is the
WCESMgr.log file.

Thanks,
Tom.

07/27/2007 23:53:38.843 **************** Logging Started ****************
07/27/2007 23:53:38.843 Process C:\Program Files\Microsoft
ActiveSync\WCESMgr.exe p(3384)
07/27/2007 23:53:38.843

**** ActiveSync (4.5.5096 RETAIL) started, Cmd line: '/onconnect'
07/27/2007 23:53:40.671 Checking existing partnership on device 0xCEC7FA9.
07/27/2007 23:53:42.265 DTPT: Setting DTPT network to
{A8BCF750-A9BC-4CC2-B10B-22D89F4C9D5C}
07/27/2007 23:53:42.265 DTPT: Send DTPT
Network={A8BCF750-A9BC-4CC2-B10B-22D89F4C9D5C}. Result=0x00000000
07/27/2007 23:53:47.250 DTPTMultiHoming: Send Value=0 Result=0x00000000
07/27/2007 23:53:47.250 *** Http listener loaded
07/27/2007 23:53:47.250 Connected to device 0xCEC7FA9 (PocketPC,
WM_Prayat_R1) [partner 0]
07/27/2007 23:53:47.250 **** Starting synchronization engine
07/27/2007 23:53:50.171 Remote object: 'Ink', SSPId: 0x00002710 [10 items]
07/27/2007 23:53:50.171 Remote object: 'Favorite', SSPId: 0x00002711 [5 items]
07/27/2007 23:53:50.171 Remote object: 'Media', SSPId: 0x00002712 [1 items]
07/27/2007 23:53:50.171 Remote object: 'File', SSPId: 0x00002713 [88 items]
07/27/2007 23:53:50.171 Remote object: 'OneNote Note', SSPId: 0x00002714 [0
items]
07/27/2007 23:53:51.546 Scanning desktop SSP for 'Favorite'
07/27/2007 23:53:51.546 Scan: MODIFY 'Favorite' desktop entry, Oid: 0x820000AC
07/27/2007 23:53:51.546 Done scanning 'Favorite' [0 creates, 1 modifys, 0
deletes]
07/27/2007 23:53:51.546 Start remote log processing for 'Favorite': [0
changes, 1 items]
07/27/2007 23:53:51.546 Done remote log processing for 'Favorite'
07/27/2007 23:53:54.093 Scanning desktop SSP for 'OneNote Note'
07/27/2007 23:53:54.093 Done scanning 'OneNote Note' [0 creates, 0 modifys,
0 deletes]
07/27/2007 23:53:54.093 **** Synchronization engine started
07/27/2007 23:53:54.093 p(3384) t(1580) AirSyncStatusXML -> Process XML:

<SyncBegin Partner="" Datatype=""/> - ASStatus.cpp(617)

07/27/2007 23:53:55.578 p(3384) t(1580) AirSyncStatusXML -> Process XML:
<SyncBegin Partner="{F6315222-ED9D-40B3-9918-FA4896BE6B35}" Datatype=""/> -
ASStatus.cpp(617)
07/27/2007 23:53:55.578 p(3384) t(1580) AirSyncStatusXML -> Process XML:
<Status Partner="{F6315222-ED9D-40B3-9918-FA4896BE6B35}"><Progress

value="0"/></Status> - ASStatus.cpp(617)

07/27/2007 23:53:55.578 p(3384) t(1580) AirSyncStatusXML -> Process XML:
<Status Partner="{F6315222-ED9D-40B3-9918-FA4896BE6B35}"><Total

value="100"/></Status> - ASStatus.cpp(617)

07/27/2007 23:53:58.734 p(3384) t(1580) AirSyncStatusXML -> Process XML:
<Status Partner="{F6315222-ED9D-40B3-9918-FA4896BE6B35}"><StatusString

type="Status" value="Synchronizing folders"/></Status> - ASStatus.cpp(617)

07/27/2007 23:53:58.734 p(3384) t(1580) AirSyncStatusXML -> Process XML:
<Error Partner="{F6315222-ED9D-40B3-9918-FA4896BE6B35}" Code="85010014"

Title="View status" Body="ActiveSync encountered a problem on the desktop."/>
- ASStatus.cpp(617)

07/27/2007 23:53:58.734 p(3384) t(1580) AirSyncStatusXML -> Process XML:
<SyncEnd Partner="{F6315222-ED9D-40B3-9918-FA4896BE6B35}" Datatype=""/> -
ASStatus.cpp(617)
07/27/2007 23:53:58.734 **** Starting synchronization of all out-of-date items
07/27/2007 23:53:58.734 Synchronizing 1 items
07/27/2007 23:54:00.093 **** Completed synchronization
07/27/2007 23:54:01.453 p(3384) t(1580) AirSyncStatusXML -> Process XML:
<SyncEnd Partner="" Datatype=""/> - ASStatus.cpp(617)
07/27/2007 23:54:01.453 Start remote log processing for 'Favorite': [1
changes, 1 items]
07/27/2007 23:54:01.453 Done remote log processing for 'Favorite'
07/27/2007 23:54:04.765 p(3384) t(1580) AirSyncStatusXML -> Process XML:

<SyncBegin Partner="" Datatype=""/> - ASStatus.cpp(617)

07/27/2007 23:54:04.765 p(3384) t(1580) AirSyncStatusXML -> Process XML:
<SyncBegin Partner="{F6315222-ED9D-40B3-9918-FA4896BE6B35}" Datatype=""/> -
ASStatus.cpp(617)
07/27/2007 23:54:05.843 p(3384) t(1580) AirSyncStatusXML -> Process XML:
<Status Partner="{F6315222-ED9D-40B3-9918-FA4896BE6B35}"><Progress

value="0"/></Status> - ASStatus.cpp(617)

07/27/2007 23:54:05.843 p(3384) t(1580) AirSyncStatusXML -> Process XML:
<Status Partner="{F6315222-ED9D-40B3-9918-FA4896BE6B35}"><Total

value="100"/></Status> - ASStatus.cpp(617)

07/27/2007 23:54:08.390 p(3384) t(1580) AirSyncStatusXML -> Process XML:
<Status Partner="{F6315222-ED9D-40B3-9918-FA4896BE6B35}"><StatusString

type="Status" value="Synchronizing folders"/></Status> - ASStatus.cpp(617)

07/27/2007 23:54:08.390 p(3384) t(1580) AirSyncStatusXML -> Process XML:
<Error Partner="{F6315222-ED9D-40B3-9918-FA4896BE6B35}" Code="85010014"

Title="View status" Body="ActiveSync encountered a problem on the desktop."/>
- ASStatus.cpp(617)

07/27/2007 23:54:08.390 p(3384) t(1580) AirSyncStatusXML -> Process XML:
<SyncEnd Partner="{F6315222-ED9D-40B3-9918-FA4896BE6B35}" Datatype=""/> -
ASStatus.cpp(617)
07/27/2007 23:54:08.390 **** Starting synchronization of all out-of-date items
07/27/2007 23:54:08.390 Synchronizing 1 items
07/27/2007 23:54:10.125 **** Completed synchronization
07/27/2007 23:54:10.125 p(3384) t(1580) AirSyncStatusXML -> Process XML:
<SyncEnd Partner="" Datatype=""/> - ASStatus.cpp(617)

[Tom]

Btw, here is the log from WCESlog.log file.

07/27/2007 23:53:10.500 p(368) t(2548) TraceToFile -> ERROR in
CRAPISocket::WaitForDataToRecv : hr = 0x80072745 - rapisock.cpp(413)
07/27/2007 23:53:10.500 p(368) t(2548) TraceToFile -> ERROR in
CRAPISocket::ReceiveBufferNoDecrypt : hr = 0x80072745 - rapisock.cpp(498)
07/27/2007 23:53:10.500 p(368) t(2548) TraceToFile -> ERROR in
CRAPISocket::ReceiveBuffer : hr = 0x80072745 - rapisock.cpp(690)
07/27/2007 23:53:10.500 p(368) t(2548) TraceToFile -> ERROR in
CRAPIPacket::ReadPacket : hr = 0x80072745 - rapiconnection.cpp(620)
07/27/2007 23:53:10.500 p(368) t(2548) TraceToFile -> ERROR in
CRAPIDevicePrivate::HandlePackets : hr = 0x80072745 - RAPIDevicePriv.cpp(459)
07/27/2007 23:53:10.500 p(368) t(2548) TraceToFile -> ERROR in
CRAPIDevicePrivate::DeviceThread : hr = 0x80072745 - RAPIDevicePriv.cpp(687)
07/27/2007 23:53:10.625 p(2568) t(1920) TraceToFile -> ERROR in
CRAPISession::CeRapiUninitInternal : hr = 0x8000ffff - rapisession.cpp(466)
07/27/2007 23:53:11.640 p(2568) t(2572) SyncEng -> Terminate Extension
called - SyncEng will uninitialize - Service.cpp(1036)
07/27/2007 23:53:12.640 **************** Logging Stopped ****************
07/27/2007 23:53:13.656 p(2568) t(2572) SyncEng -> Asked to Unload -
Unloading - Service.cpp(225)
07/27/2007 23:53:13.656 **************** Logging Stopped ****************
07/27/2007 23:53:13.734 **************** Logging Stopped ****************
07/27/2007 23:53:13.781 **************** Logging Stopped ****************
07/27/2007 23:53:38.906 **************** Logging Started ****************
07/27/2007 23:53:38.906 Process C:\Program Files\Microsoft
ActiveSync\WCESMgr.exe p(3384)
07/27/2007 23:53:47.687 **************** Logging Started ****************
07/27/2007 23:53:47.687 Process C:\Program Files\Microsoft
ActiveSync\WCESMgr.exe p(3384)
07/27/2007 23:53:54.906 **************** Logging Started ****************
07/27/2007 23:53:54.906 Process C:\Program Files\Microsoft
ActiveSync\WCESMgr.exe p(3384)
07/27/2007 23:53:55.953 **************** Logging Started ****************
07/27/2007 23:53:55.953 Process C:\Program Files\Microsoft
ActiveSync\WCESMgr.exe p(3384)
07/27/2007 23:53:55.953 p(3384) t(1696) TraceToFile -> ERROR in
CRegSettings::Initialize : hr = 0x80070002 - RegSettings.cpp(91)
07/27/2007 23:53:55.953 p(3384) t(1696) SyncEngPerf -> Sync Statistics:
Starting processing of request - Service.cpp(1161)
07/27/2007 23:53:55.953 Dump of client message request.
Parameters:
[User=DEFAULT&DeviceId=2AF6F34A88A3CA1D5EF16CEEEF6E99DC&DeviceType=PocketPC&Cmd=FolderSync].
Email: [].
Protocol Version [5].

<?xml version="1.0" encoding="utf-8"?>
<FolderSync xmlns="FolderHierarchy:">

<SyncKey>0</SyncKey>
</FolderSync>
07/27/2007 23:53:55.953 p(3384) t(1696) DbApi -> CDb::_Open - hr =
0x80004005 - db.cpp(439)
07/27/2007 23:53:55.953 p(3384) t(1696) DbApi -> CDb::_Open(0xd34414,
&C:\Documents and Settings\prayat_r\Application
Data\Microsoft\ActiveSync\Profiles\WM_Prayat_R1\user.sdf, 0) - returning
0x80004005 - db.cpp(469)
07/27/2007 23:53:55.953 p(3384) t(1696) DbApi -> CDb::OpenDatabase - hr =
0x80004005 - db.cpp(678)
07/27/2007 23:53:55.953 p(3384) t(1696) DbApi ->
CDb::OpenDatabase(&C:\Documents and Settings\prayat_r\Application
Data\Microsoft\ActiveSync\Profiles\WM_Prayat_R1\user.sdf, 0, 0x4a7f73c) -
returning 0x80004005, *ppDb == 0x0 - db.cpp(717)
07/27/2007 23:53:55.953 p(3384) t(1696) DbApi -> CDb::_Open - hr =
0x80004005 - db.cpp(410)
07/27/2007 23:53:55.953 p(3384) t(1696) DbApi -> CDb::_Open(0xd3bea4,
&C:\Documents and Settings\prayat_r\Application
Data\Microsoft\ActiveSync\Profiles\WM_Prayat_R1\user.sdf, 1) - returning
0x80004005 - db.cpp(469)
07/27/2007 23:53:55.953 p(3384) t(1696) DbApi -> CDb::OpenDatabase - hr =
0x80004005 - db.cpp(678)
07/27/2007 23:53:55.953 p(3384) t(1696) DbApi ->
CDb::OpenDatabase(&C:\Documents and Settings\prayat_r\Application
Data\Microsoft\ActiveSync\Profiles\WM_Prayat_R1\user.sdf, 1, 0x4a7f66c) -
returning 0x80004005, *ppDb == 0x0 - db.cpp(717)
07/27/2007 23:53:55.953 p(3384) t(1696) Mbase ->
CSystoc::CreateDatabaseAndTables - hr = 0x80004005 - systoc.cpp(386)
07/27/2007 23:53:55.953 p(3384) t(1696) TraceToFile -> ERROR in
CProfileSession::_CreateDatabaseAndTables : hr = 0x80004005 -
ProfileSession.cpp(299)
07/27/2007 23:53:55.953 p(3384) t(1696) TraceToFile -> ERROR in

CProfileSession::_CreateNewProfile : hr = 0x80004005 -

ProfileSession.cpp(683)
07/27/2007 23:53:55.953 p(3384) t(1696) TraceToFile -> ERROR in

CProfileSession::GetChangeTrackingVariables : hr = 0x80004005 -

ProfileSession.cpp(936)
07/27/2007 23:53:55.953 p(3384) t(1696) TraceToFile -> ERROR in
CMsgProcessor::ProcessMessage : hr = 0x80004005 - MsgProcessor.cpp(578)
07/27/2007 23:53:55.953 p(3384) t(1696) TraceToFile -> ERROR in
CService::_HttpPostMethod : hr = 0x80004005 - Service.cpp(1265)
07/27/2007 23:53:55.953 p(3384) t(1696) SyncEngPerf -> Sync Statistics:
Finished processing request - Service.cpp(1182)
07/27/2007 23:54:06.046 p(3384) t(1696) SyncEngPerf -> Sync Statistics:
Starting processing of request - Service.cpp(1161)
07/27/2007 23:54:06.046 Dump of client message request.
Parameters:
[User=DEFAULT&DeviceId=2AF6F34A88A3CA1D5EF16CEEEF6E99DC&DeviceType=PocketPC&Cmd=FolderSync].
Email: [].
Protocol Version [5].

<?xml version="1.0" encoding="utf-8"?>
<FolderSync xmlns="FolderHierarchy:">

<SyncKey>0</SyncKey>
</FolderSync>
07/27/2007 23:54:06.046 p(3384) t(1696) DbApi -> CDb::_Open - hr =
0x80004005 - db.cpp(439)
07/27/2007 23:54:06.046 p(3384) t(1696) DbApi -> CDb::_Open(0xd3eea4,
&C:\Documents and Settings\prayat_r\Application
Data\Microsoft\ActiveSync\Profiles\WM_Prayat_R1\user.sdf, 0) - returning
0x80004005 - db.cpp(469)
07/27/2007 23:54:06.046 p(3384) t(1696) DbApi -> CDb::OpenDatabase - hr =
0x80004005 - db.cpp(678)
07/27/2007 23:54:06.046 p(3384) t(1696) DbApi ->
CDb::OpenDatabase(&C:\Documents and Settings\prayat_r\Application
Data\Microsoft\ActiveSync\Profiles\WM_Prayat_R1\user.sdf, 0, 0x4a7f73c) -
returning 0x80004005, *ppDb == 0x0 - db.cpp(717)
07/27/2007 23:54:06.046 p(3384) t(1696) DbApi -> CDb::_Open - hr =
0x80004005 - db.cpp(410)
07/27/2007 23:54:06.046 p(3384) t(1696) DbApi -> CDb::_Open(0xd39ea4,
&C:\Documents and Settings\prayat_r\Application
Data\Microsoft\ActiveSync\Profiles\WM_Prayat_R1\user.sdf, 1) - returning
0x80004005 - db.cpp(469)
07/27/2007 23:54:06.046 p(3384) t(1696) DbApi -> CDb::OpenDatabase - hr =
0x80004005 - db.cpp(678)
07/27/2007 23:54:06.046 p(3384) t(1696) DbApi ->
CDb::OpenDatabase(&C:\Documents and Settings\prayat_r\Application
Data\Microsoft\ActiveSync\Profiles\WM_Prayat_R1\user.sdf, 1, 0x4a7f66c) -
returning 0x80004005, *ppDb == 0x0 - db.cpp(717)
07/27/2007 23:54:06.046 p(3384) t(1696) Mbase ->
CSystoc::CreateDatabaseAndTables - hr = 0x80004005 - systoc.cpp(386)
07/27/2007 23:54:06.046 p(3384) t(1696) TraceToFile -> ERROR in
CProfileSession::_CreateDatabaseAndTables : hr = 0x80004005 -
ProfileSession.cpp(299)
07/27/2007 23:54:06.046 p(3384) t(1696) TraceToFile -> ERROR in

CProfileSession::_CreateNewProfile : hr = 0x80004005 -

ProfileSession.cpp(683)
07/27/2007 23:54:06.046 p(3384) t(1696) TraceToFile -> ERROR in

CProfileSession::GetChangeTrackingVariables : hr = 0x80004005 -

ProfileSession.cpp(936)
07/27/2007 23:54:06.046 p(3384) t(1696) TraceToFile -> ERROR in
CMsgProcessor::ProcessMessage : hr = 0x80004005 - MsgProcessor.cpp(578)
07/27/2007 23:54:06.046 p(3384) t(1696) TraceToFile -> ERROR in
CService::_HttpPostMethod : hr = 0x80004005 - Service.cpp(1265)
07/27/2007 23:54:06.046 p(3384) t(1696) SyncEngPerf -> Sync Statistics:
Finished processing request - Service.cpp(1182)
07/27/2007 23:58:42.437 p(3384) t(1660) SyncEngPerf -> Sync Statistics:
Starting processing of request - Service.cpp(1161)
07/27/2007 23:58:42.437 Dump of client message request.
Parameters:
[User=DEFAULT&DeviceId=2AF6F34A88A3CA1D5EF16CEEEF6E99DC&DeviceType=PocketPC&Cmd=FolderSync].
Email: [].
Protocol Version [5].

<?xml version="1.0" encoding="utf-8"?>
<FolderSync xmlns="FolderHierarchy:">

<SyncKey>0</SyncKey>
</FolderSync>
07/27/2007 23:58:42.437 p(3384) t(1660) DbApi -> CDb::_Open - hr =
0x80004005 - db.cpp(439)
07/27/2007 23:58:42.437 p(3384) t(1660) DbApi -> CDb::_Open(0xd3bcf4,
&C:\Documents and Settings\prayat_r\Application
Data\Microsoft\ActiveSync\Profiles\WM_Prayat_R1\user.sdf, 0) - returning
0x80004005 - db.cpp(469)
07/27/2007 23:58:42.437 p(3384) t(1660) DbApi -> CDb::OpenDatabase - hr =
0x80004005 - db.cpp(678)
07/27/2007 23:58:42.437 p(3384) t(1660) DbApi ->
CDb::OpenDatabase(&C:\Documents and Settings\prayat_r\Application
Data\Microsoft\ActiveSync\Profiles\WM_Prayat_R1\user.sdf, 0, 0x1d1f73c) -
returning 0x80004005, *ppDb == 0x0 - db.cpp(717)
07/27/2007 23:58:42.437 p(3384) t(1660) DbApi -> CDb::_Open - hr =
0x80004005 - db.cpp(410)
07/27/2007 23:58:42.437 p(3384) t(1660) DbApi -> CDb::_Open(0xd3eea4,
&C:\Documents and Settings\prayat_r\Application
Data\Microsoft\ActiveSync\Profiles\WM_Prayat_R1\user.sdf, 1) - returning
0x80004005 - db.cpp(469)
07/27/2007 23:58:42.437 p(3384) t(1660) DbApi -> CDb::OpenDatabase - hr =
0x80004005 - db.cpp(678)
07/27/2007 23:58:42.437 p(3384) t(1660) DbApi ->
CDb::OpenDatabase(&C:\Documents and Settings\prayat_r\Application
Data\Microsoft\ActiveSync\Profiles\WM_Prayat_R1\user.sdf, 1, 0x1d1f66c) -
returning 0x80004005, *ppDb == 0x0 - db.cpp(717)
07/27/2007 23:58:42.437 p(3384) t(1660) Mbase ->
CSystoc::CreateDatabaseAndTables - hr = 0x80004005 - systoc.cpp(386)
07/27/2007 23:58:42.437 p(3384) t(1660) TraceToFile -> ERROR in
CProfileSession::_CreateDatabaseAndTables : hr = 0x80004005 -
ProfileSession.cpp(299)
07/27/2007 23:58:42.437 p(3384) t(1660) TraceToFile -> ERROR in

CProfileSession::_CreateNewProfile : hr = 0x80004005 -

ProfileSession.cpp(683)
07/27/2007 23:58:42.437 p(3384) t(1660) TraceToFile -> ERROR in

CProfileSession::GetChangeTrackingVariables : hr = 0x80004005 -

ProfileSession.cpp(936)
07/27/2007 23:58:42.437 p(3384) t(1660) TraceToFile -> ERROR in
CMsgProcessor::ProcessMessage : hr = 0x80004005 - MsgProcessor.cpp(578)
07/27/2007 23:58:42.437 p(3384) t(1660) TraceToFile -> ERROR in
CService::_HttpPostMethod : hr = 0x80004005 - Service.cpp(1265)
07/27/2007 23:58:42.437 p(3384) t(1660) SyncEngPerf -> Sync Statistics:
Finished processing request - Service.cpp(1182)
07/28/2007 00:01:39.734 p(368) t(2692) TraceToFile -> ERROR in
CRAPISocket::WaitForDataToRecv : hr = 0x80072745 - rapisock.cpp(413)
07/28/2007 00:01:39.734 p(368) t(2692) TraceToFile -> ERROR in
CRAPISocket::ReceiveBufferNoDecrypt : hr = 0x80072745 - rapisock.cpp(498)
07/28/2007 00:01:39.734 p(368) t(2692) TraceToFile -> ERROR in
CRAPISocket::ReceiveBuffer : hr = 0x80072745 - rapisock.cpp(690)
07/28/2007 00:01:39.734 p(368) t(2692) TraceToFile -> ERROR in
CRAPIPacket::ReadPacket : hr = 0x80072745 - rapiconnection.cpp(620)
07/28/2007 00:01:39.734 p(368) t(2692) TraceToFile -> ERROR in
CRAPIDevicePrivate::HandlePackets : hr = 0x80072745 - RAPIDevicePriv.cpp(459)
07/28/2007 00:01:39.734 p(368) t(2692) TraceToFile -> ERROR in
CRAPIDevicePrivate::DeviceThread : hr = 0x80072745 - RAPIDevicePriv.cpp(687)
07/28/2007 00:01:39.796 p(3384) t(2372) SyncEng -> Terminate Extension
called - SyncEng will uninitialize - Service.cpp(1036)
07/28/2007 00:01:40.812 **************** Logging Stopped ****************
07/28/2007 00:01:41.312 p(3384) t(1200) TraceToFile -> ERROR in
CRAPISession::CeRapiUninitInternal : hr = 0x8000ffff - rapisession.cpp(466)

[Deepak]

Hi,
Earlier I was able to syncrinize my pda with my pc.
Now I am facing the same problem with error code 85010014, I tried this but
not able to navigate the registry key

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{0006F03A-0000-0000-C000-000000000046}

I dont havev this key "{0006F03A" in my registry file, I have {0006F04A but
not {0006F03A, wht should I do. I tried whole trick like acript blocking.
I am using XP service pak 2 with office 2007, Avira antivir antivirus,
Windows defender and spybot S&D.

[Calvo Salazar@discussions.microsoft.com Erik Calvo Salazar]

Hi, I have the same Problem, but i have Windows XP XK3 with office 2007, my
Palm Device is Treo pro and I have installed active sync 4.5.0 (the last
version),.

I can't sync my contacts and calendar, but my splashid and office onenote
sync perfectrly.

I f you help me !!

my error in wcesmrg.log file.
**********************************
07/22/2009 13:22:02.276 p(4160) t(5088) AirSyncStatusXML -> Process XML:
<Status Partner="{25B2A1F4-4516-481D-B638-30D7B7A0C552}"><Total

value="100"/></Status> - ASStatus.cpp(617)

07/22/2009 13:22:02.276 p(4160) t(5088) AirSyncStatusXML -> Process XML:
<Status Partner="{25B2A1F4-4516-481D-B638-30D7B7A0C552}"><StatusString

type="Status" value="Synchronizing folders"/></Status> - ASStatus.cpp(617)

07/22/2009 13:22:02.276 p(4160) t(5088) AirSyncStatusXML -> Process XML:
<Error Partner="{25B2A1F4-4516-481D-B638-30D7B7A0C552}" Code="85010014"

Title="View status" Body="ActiveSync encountered a problem on the desktop."/>
- ASStatus.cpp(617)

07/22/2009 13:22:03.776 p(4160) t(5088) AirSyncStatusXML -> Process XML:
<SyncEnd Partner="{25B2A1F4-4516-481D-B638-30D7B7A0C552}" Datatype=""/> -
ASStatus.cpp(617)
07/22/2009 13:22:03.776 Start remote log processing for 'SplashIDSync': [0
changes, 1 items]
07/22/2009 13:22:03.776 Done remote log processing for 'SplashIDSync'
07/22/2009 13:22:03.776 **** Starting synchronization of all

************************************

"Peter Maddern" wrote:

> Disabled my Kaspersky anti – virus software

[jafatherheart]

Hi Rob,
I found your post very helpful as i too have a 85010014 problem. i did not
try uninstalling the antovirus pragram but i did set up a new windows user
logged in and tried to syncronize and IT WORKED.
Now does that tell you what my problem may be?
Thank you
jafatherheart

Hello friends,
I used to be able to sync my mobile phone to my dell laptop but since i have
upgraded to the latest version of windows i have hit a problem.

I have tried to sync my orange E650 phone to my computer and it nearly does
it but
then eventually it flags an error code.

"ActiveSync encountered a problem on the desktop.

Support code: 85010014."

I have Windows Mobile 6 standard on the phone and i have uninstalled and
again installed ActiveSync 4.5 on the laptop and in Microsoft office outlook
2003 i have tried detect and repair which seems to work ok but when trying to
sync, it again comes up with the same support code.

Can you please help as i have limited understanding of what to do next.

Thank you.

chris

"Rob Borek [MS MVP]" wrote:

> On Tue, 7 Feb 2006 08:02:46 -0800, "Peter Maddern"
> <Pm...@btinternet.com.donotspam> wrote:>
> Try uninstalling the antivirus program and see if that helps. Also, if
> you can, try setting up a new Windows user, log in, and try to
> synchronize and see if you can get anywhere.
>
> --

[jafatherheart]

Hi Rob,
Tried it on my normal window user log in and tried to synchronize but same
error code occurred.

chris

"Rob Borek [MS MVP]" wrote:
> Try uninstalling the antivirus program and see if that helps. Also, if
> you can, try setting up a new Windows user, log in, and try to
> synchronize and see if you can get anywhere.