email created offline in outlook express 6 never reaches recipient

Joe

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Aug 1, 2006, 3:13:01 AM8/1/06

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This is a wierd one. I have a client who uses OE6 to send/receive email from
his earthlink account. Basically what is happening is he composes email
offline in OE6, shuts his computer off, then turns his computer on at a later
time, connects to the internet and then sends the offline messages. Problem
is that those messages are never received by the recipient.

When he gets online to send the messages, he hits the send/receive button.
OE6 goes through the motions as it says it is sending the messages. When it
is done sending, the outbox is empty and no error messages appear. A day
later he will get a call from a client asking if he ever sent the message.

The key here is when he sends the messages offline, then shuts his computer
down. When he composes messages in that scenario, the messages never get
delivered. However, if he writes an email offline, then connects to the
internet without shutting down his computer, then the message is delivered to
the recipient without a problem. This issue exists on both of his laptops,
both using the same version of OE6, and both have identical settings.

If any one has a clue as to why this is happening, I would greatly
appreciate your help.

Thanks

Steve Cochran

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Aug 1, 2006, 4:59:22 AM8/1/06

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This is quite strange.

Have him test by emailing himself with the same scenarios and see if he gets
the messages.

He can also do a CC or a BCC to himself to see if they actually get sent.

And one can enable a log file under Tools | Options | Maintenance to monitor
the sending process and verify it worked.

steve

"Joe" <J...@discussions.microsoft.com> wrote in message
news:7503C9DC-9D09-4EC6...@microsoft.com...

Frank Saunders, MS-MVP OE

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Aug 1, 2006, 5:21:20 AM8/1/06

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This can be caused by an anti-virus set to scan email. Scanning email
provides no more protection over having the anti-virus running in the
background with email scanning turned off, but it interposes a proxy between
OE and the Internet. This proxy may be telling OE that the email has been
sent even though the server has timed out.

Turn off email scanning in your anti-virus. It provides no added
protection. After doing so it may be necessary to reset the server names in
OE.

The Other E-Mail Threat: File Corruption in Outlook Express
Published: November 18, 2004
By Tom Koch
http://www.microsoft.com/windows/IE/community/columns/filecorruption.mspx

Email scanning slows down Sending and Receiving, sometimes enough that OE
times out. Since some of the received messages have large (often virus)
attachments, which exasperates the problem.
Some Comcast users have found it necessary to totally uninstall Norton and
switch to the free AVG with mail scanning off. Norton invented email
scanning and here's what they say:

"Disabling Email Scanning does not leave you unprotected against viruses
that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this. To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions."
http://service1.symantec.com/SUPPORT/nav.nsf/d4578f66d8f00a0188256d4e006aaa94/4ba5fc8ef939c44c88256c7500723cf0

"...your computer is protected if Auto-Protect is enabled. Auto-Protect
scans any incoming files, including email attachments, when the files are
saved to your hard drive."
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001100907323806

"NAV provides multiple layers of protection. Email scanning is just one of
those layers. Even if you are not running Email Scanning, your computer is
protected against viruses that are distributed as email attachments by NAV
Auto-Protect. Auto-Protect will scan any incoming files, including email
attachments, as they are saved to your hard drive. To make sure that
Auto-Protect is providing the maximum protection, keep Auto-Protect enabled
and run LiveUpdate regularly to ensure that you have the most recent virus
definitions."
http://service1.symantec.com/SUPPORT/sunset-c2002kb.nsf/f7d6cb402f0b760785256ee600549628/abcba312aed2225285256edd00478dbd?OpenDocument&src=bar_sch_nam

So Symantec used to say this often and clearly. The newer stuff doesn't
have the statement included as it was considered an embarrassment. If you
know anyone who programs for Norton try to get them to talk about it.

--
Frank Saunders, MS-MVP OE/IE
http://www.fjsmjs.com
Please reply in newsgroup, especially if you want an answer.

"Steve Cochran" <scoc...@oehelp.com> wrote in message
news:92071F9C-A2A7-45A9...@microsoft.com...