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I think my Outlook Express program has corrupted, when reading mai

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Hele

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Mar 9, 2010, 3:56:01 PM3/9/10
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Every time I open and read my mail when i click on and try to read an email
how do i explain this, the window monitor or graphics colors on the screen
and outlook express scrambles and i can not read anything. This only happens
with outlook express not any other programs and not my monitor screen. When
this happens i have to quickly go to start and restart my computer even the
start on the task bar is fuzzy and i have to be quick to restart as the
monitor screen becomes unrecognizable. Can this mean the outlook express is
corrupted?.
My computor is Windows XP

Bruce Hagen

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Mar 9, 2010, 4:11:34 PM3/9/10
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You may have a damaged identity especially if it is the default Main
Identity. File | Identity | Add New Identity. Create a new one and test
it. If all is well, you can import your messages and Address Book from the
old identity and delete it.

Note: Do not use the word Main in the name of the new identity.

How to Create and Use Identities in Outlook Express
http://support.microsoft.com/?kbid=209169

An Outlook Express basic repair kit:
http://www.microsoft.com/windows/IE/community/columns/oerepair.mspx#EHH
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA


"Hele" <He...@discussions.microsoft.com> wrote in message
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Dave

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Mar 9, 2010, 7:47:25 PM3/9/10
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BTW - is there any way to 'repair' OE6 ? Or un/reinstall?
Dave


"Bruce Hagen" <B...@nospam.invalid> wrote in message
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Dave

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Mar 9, 2010, 7:57:56 PM3/9/10
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Well duh, I missed Bruce's link to the OE repair kit. Sorry about that.
Will that help me?
Thx again
Dave

"Bruce Hagen" <B...@nospam.invalid> wrote in message
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Bruce Hagen

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Mar 9, 2010, 8:01:05 PM3/9/10
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You can't uninstall OE as it is a part of the operating system. There was
a way to do a repair of IE/OE, but that is so complicated now with all the
updates that have come out since.

How to Reinstall or Repair IE6 and OE6:
http://support.microsoft.com/?kbid=318378

Either not easily done, or impossible depending on what was included in
the original OS CD. Creating a new identity is usually just as good of a
repair and much easier.

Of course, you could reinstall XP completely, but whenever you set up OE,
it is advisable to not use the default main identity from the start.


--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA


"Dave" <djb...@dcwis.com> wrote in message
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Bruce Hagen

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Mar 9, 2010, 8:04:24 PM3/9/10
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I don't know. You just jumped into this thread and never said what problem
/you/ were having. Starting your own new thread would be advisable to
avoid confusion.

--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA

"Dave" <djb...@dcwis.com> wrote in message

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Dave

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Mar 10, 2010, 9:00:53 AM3/10/10
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I understand and agree completely - in fact I have always been very careful
not to 'crossthread' (engineering term but it fits) - however
as I think you have noted. I am suddenly unable to attach a jpg file to an
email, and I have been unable to get this topic to even appear on the
appropriate forum. Frustrating!

I do appreciate your comments

Dave


"Bruce Hagen" <B...@nospam.invalid> wrote in message

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Bruce Hagen

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Mar 10, 2010, 10:38:55 AM3/10/10
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How are you trying to attach? What happens when you try? Have you tried in
a new identity?

--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA


"Dave" <djb...@dcwis.com> wrote in message

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Dave

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Mar 10, 2010, 11:15:46 AM3/10/10
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Thank you Bruce -

I have not tried the new identify, but will do so straight away.

I have established positively my emails, if they have a jpg attachment,
never get to the ISP. They appear in my Sent folder, and display the jpg
properly. I have discussed this thoroughly with the ISP - they have no
suggestions.

I did go to the "OE Basic Repair Kit" you suggested in a previous post, and
got down to the "Reregister Libraries" item. I ran all 5 commands and got
the following: the 2nd (regsvr32 mshtml.dll) returned the message "
Regsvr32 - mshtml.dll was loaded, but the DillRegisterServer entry point was
not found. This file can not be registered. " The last item (regsvr32
msjava) returned the message "Regsvr32 LoadLibrary("msjava.dll") failed -
The specified module could not be found." Needless to say, I do not
understand the significance of these messages, much less what to do about
them.

The other 3 items appeared to have "succeeded"

I am now down to the new identity issue, and will try that straight away and
post back. I apologize to all for the X-posting thing, at the moment I
don't know what to do about the fact my posts don't even appear when
properly posted/addressed to the 'correct' forum..

Thank you again
Dave

"Bruce Hagen" <B...@nospam.invalid> wrote in message

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Bruce Hagen

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Mar 10, 2010, 11:27:39 AM3/10/10
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1: If a message looks correct in Sent Items, it was received by the mail
server intact and the problem lies somewhere from that point on. There is
one important exception though. E-mail scanning. You must not use this
feature.

Turn off e-mail scanning in your anti-virus program. It is a redundant
layer of protection that eats up CPUs, slows down sending and receiving,
and causes a multitude of problems such as time-outs, account setting
changes and has even been responsible for loss of messages. Your
up-to-date A/V program will continue to protect you sufficiently. For
more, see:
http://www.oehelp.com/OETips.aspx#3

Why you don't need your anti-virus to scan your email
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

Note that for some AV programs, it may be necessary to uninstall the
program and reinstall in Custom Mode and uncheck e-mail scanning when the
option arises.

2: Are you posting via the MSNews server or another. If not using MSNews,
do so and set it up as explained here.

Setting up Outlook Express to access Microsoft newsgroups:
http://www.michaelstevenstech.com/outlookexpressnewreader.htm


--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA


"Dave" <djb...@dcwis.com> wrote in message

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Dave

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Mar 10, 2010, 7:52:58 PM3/10/10
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Bruce -

1. Your comment #1 below regarding the ISP is noted, and I will get back to
him again. I don't expect much, however ....

2. I have no AV program installed. Our ISP has a $10 a year AV service,
which we have used for years, and have had no problems with the jpg
attachment, or any other, issue.

3. I have a new identity, but there is no change in the jpg attachment
thing.

4. Somewhere in the new identity process, I wound up signing up for Windows
Messenger. Do I care? Unless that was the whole point, it just looks like
more complexity. Appreciate your thought.

5. As it turns out, I believe I was posting via the same MSNews server all
along. Might explain the fact there appears to be no change.

FWIW, I just posted a 'Test' to OEGeneral. It has now appeared on my
MSNews, and it did also come through on
http://www.microsoft.com/communities/newsgroups/list/en-us/default.aspx?dg=microsoft.public.outlookexpress.general
Is there any point in my starting over by starting a new thread on my jpg
attachment issue on this site - assuming I can figure out how to do that?

I am seriously lost if I can't get his jpg thing straightened out.

Thanks again. Your comments are much appreciated

Dave


"Bruce Hagen" <B...@nospam.invalid> wrote in message

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Bruce Hagen

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Mar 10, 2010, 8:11:53 PM3/10/10
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1, 3 + 5. OK.

#2: What AV service do they offer?

#4: How did you add the new identity? File | Identity | Add New Identity
does not give you an option to sign up for Windows Messenger.

Using HTML, insert a picture, not attach, and send it to yourself. In a
new message window: Insert | Picture and browse to a moderately sized JPG.
Do you get it OK?

Do you have a GIF to try in a similar test?


--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA


"Dave" <djb...@dcwis.com> wrote in message

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PA Bear [MS MVP]

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Mar 10, 2010, 9:51:23 PM3/10/10
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> 2. I have no AV program installed. Our ISP has a $10 a year AV service,
> which we have used for years...

Don't like the sound of that. Is this "AV service" installed on your
computer?

Dave

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Mar 11, 2010, 6:37:08 PM3/11/10
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I have prepared an exhaustive treatise in response to all your excellent
comments, however, I think it may be more prudent to spare you that and
simply report the following:

1. I have had an extensive discussion with my ISP - no answer yet, may not
get one.

2. I had a friend email each of my 2 computers separately, 9 messages as
follows (total message size): 10K, 50K, 100K, 250K, and 540K, each with jpg
attachment, a 100k with jpg insert, 1K with txt attachment, 464K with bmp
attachment, and 1 K with tif attachment

3. My computer #1 received 3 messages, those with txt, bmp and tif
attachments only. My computer #2 received 6 messages, those with 10K and
540K jpg attachments, the1K with txt attachment, the 464K with bmp
attachment, the 1K with tif attachment and the 100K with jpg insert.

Summarizing is not easy, but note simply neither computer received the 50K,
100K or 250K with jpg attachments. That's enough for me to know I have a
problem.

4. It appears the difficulty is our inability to receive a jpg attachment.

5. I would appreciate anything that anybody may deduce from all the above.

6. If appropriate, we (I) should end this (hijacked) thread, and attempt to
start a new one later, on the appropriate site, if there seems to be reason
to do so.

In closing, let me thank you all VERY much for your help and expertise. It
is truly appreciated.

Dave
(2) WinXP SP3 OE IE7


,
"PA Bear [MS MVP]" <PABe...@gmail.com> wrote in message
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PA Bear [MS MVP]

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Mar 11, 2010, 7:28:24 PM3/11/10
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Repost: Is this "AV service" installed on your computer?

Dave wrote:
> I have prepared an exhaustive treatise in response to all your excellent
> comments, however, I think it may be more prudent to spare you that and
> simply report the following:
>

<SNIPPAGE>

Dave

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Mar 11, 2010, 9:14:26 PM3/11/10
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No - I have no AV software of any kind on either machine. I rely
exclusively on the ISP service previously referenced. Since I believe this
problem to be relatively recent (but, unfortunately, I have not been able
to establish how long it may have existed), I have not seriously considered
this issue. Maybe I should.

Frankly, I have little hope the ISP is going to contribute. Our last
conversation, I believe he was indicating it was an outside service for
incoming mail. They also us it for all their outgoing emails.

If you get anything out of this I would be very happy. Would it help if I
gave you the name of the ISP, and if so, is it appropriate to simply include
that information in an email?

In looking at their last statement, I am reminded we also subscribe to their
spam blocking service. Could it be? Guess I better ask.

Thank you once again.

Dave

"PA Bear [MS MVP]" <PABe...@gmail.com> wrote in message

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PA Bear [MS MVP]

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Mar 12, 2010, 1:13:18 AM3/12/10
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Are you still on dial-up service with dcwis.com, Dave, or are you using
their wireless service now?

4 Steps to Protect Your Computer
http://www.microsoft.com/security/pypc.aspx

Dave

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Mar 12, 2010, 9:08:30 AM3/12/10
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I'm still on dial-up. I live in the woods, and their wireless has to be
line-of-sight.

Dave

"PA Bear [MS MVP]" <PABe...@gmail.com> wrote in message

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PA Bear [MS MVP]

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Mar 12, 2010, 1:29:11 PM3/12/10
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I thought that might be the case.

While I empathize with your "stuck with dial-up" plight, it simply doesn't
make sense to allow any computer to connect to the internet these days
without a resident anti-virus application *and* a resident anti-spyware
application installed. Your ISP's server-side AV scanning is not sufficient
protection (despite what Rick Gordon may tell you).

In your case, I'd recommend installing Microsoft Security Essentials, a free
application that includes anti-virus and anti-spyware protection. See
http://www.microsoft.com/security_essentials/default.aspx

[I'd also recommend looking into a satellite ISP but that'll cost you much
more than Rick's charging you.]


Dave wrote:
> I'm still on dial-up. I live in the woods, and their wireless has to be
> line-of-sight.
>

DAS

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Mar 12, 2010, 1:44:55 PM3/12/10
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Amen (re AV). My son and I have Yahoo accounts (in my case I use it as a
seconday account only and not often). Whilst I see practically no spam my
son (who is active on Yahoo) gets junk including offers of Viagra and the
like.

So, Yahoo's server-side protection is not bad it is certainly not enough.

AVG Free might also be a good solution. Plus I do weekly scans with the
Ad-Aware free version.

DAS

To reply directly replace 'nospam' with 'schmetterling'
--


"PA Bear [MS MVP]" <PABe...@gmail.com> wrote in message

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Dave

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Mar 12, 2010, 3:14:45 PM3/12/10
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All good points well taken. Incidentally, neither Rick's wireless nor
satellite service (at least thru DirecTV) will work either Again, Rick's
system in lime -of-sight. The DirecTV people have crawled all over the
place and apparently there are no acceptable antenna locations.

BTW, I have not personally discussed this particular issue with He of the
Long Hair. A good man for sure. Been working with Nate, another top drawer
guy.

OK - so -- do you think my incoming jpg problem is in my machine(s), or
where ???

Thx again - appreciate your persistence.

Dave.

"PA Bear [MS MVP]" <PABe...@gmail.com> wrote in message

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PA Bear [MS MVP]

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Mar 12, 2010, 4:49:58 PM3/12/10
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I think you're fortunate to be able to receive & send email, period.

One thing I'll point out is that fact that an attachment adds a ~35% markup
to an email message. Let's say someone sends you a plain text email with a
1.5 MB pic of their kid as an attachment. That'd be a ~2.1 MB email! How
long do you think it'd take you to download a 2,100,000 KB file with a,
e.g., 50 KB-per-second dial-up connection (if yours is anywhere near that
fast and assuming you're not disconnected while downloading)?

Now imagine the same person sends you an email with five 1.5 MB pix attached
(a 10.125MB email). How long would it take you to download 10,125,000?

Now let's say Rick allows you to have a maximum "mailbox" size of 2 MB
(though it's probably smaller than that) and you've got 1.75 MB worth of
read messages archived in your "mailbox" on Rick's server. What's gonna
happen if someone sends you a 1.5 MB email (let alone a 10.125 MB email)?
Yes, Rick's mailserver's gonna strip the attachment from it.

Conclusion: As long as you're living in a heavily-wooded, remote area of WI
and connected via dial-up, stick to snail-mail for sending/receiving pix and
other large files (e.g., videos).

Ron Sommer

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Mar 12, 2010, 10:37:55 PM3/12/10
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From personal experience with a 25 KB / second connection, 1 MB took 7
minutes.
--
Ron Sommer
MS MVP- Windows Live Mail

"PA Bear [MS MVP]" <PABe...@gmail.com> wrote in message

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> I think you're fortunate to be able to receive & send email, period.
>
> One thing I'll point out is that fact that an attachment adds a ~35%
> markup to an email message. Let's say someone sends you a plain text
> email with a 1.5 MB pic of their kid as an attachment. That'd be a ~2.1
> MB email! How long do you think it'd take you to download a 2,100,000 KB
> file with a, e.g., 50 KB-per-second dial-up connection (if yours is
> anywhere near that fast and assuming you're not disconnected while
> downloading)?
>

snipped

PA Bear [MS MVP]

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Mar 13, 2010, 2:34:09 AM3/13/10
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Please MYOB.

Ron Sommer wrote:
> From personal experience with a 25 KB / second connection, 1 MB took 7
> minutes.
>

>> I think you're fortunate to be able to receive & send email, period...

Dave

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Mar 13, 2010, 7:46:39 AM3/13/10
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OK folks - let's end it here.

Thanks a ton to all who stepped in, with an extra special Thank You to Bruce
Hagen and PA Bear, MS-MVPs for sure.

Dave
From (and in) the far north woods of Wisconsin

"PA Bear [MS MVP]" <PABe...@gmail.com> wrote in message

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Bruce Hagen

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Mar 13, 2010, 9:55:13 AM3/13/10
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You're welcome.

--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA


"Dave" <djbahbataoldcwis.com> wrote in message
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PA Bear [MS MVP]

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Mar 13, 2010, 11:06:24 AM3/13/10
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YW, Dave.
0 new messages