neo [mvp outlook] wrote:
> Guys, I can't report the issue if I am unable to duplicate.  For the last
> two days I have been sending JPG attachments from a Mac OSX (Leopard) with
> Photoshop CS3 to Windows XP SP2/Outlook 2003 SP3 w/out issue.  The backend
> mail server being Exchange 2003 SP2.

> Can you give any additional details like...

> * The sender is using what operating system
> * The sender is using what mail client
> * The sender's mail account is pop3, imap, exchange, .etc
> * The sender attaches the JPG how? (for example, do they drag/drop it onto a
> new message.  They use the programs mail attachment button and add it to the
> message, .etc)

> "dave" <n71...@gmail.com> wrote in message
> news:47E2AE2D.4080105@gmail.com...
>> I have gone through all of these steps as well - same thing... CS2 though
>> in my case.  Microsoft needs to get on the ball with this one as it's
>> crippling my users.

>> goint...@gmail.com wrote:
>>> On Mar 18, 6:23 pm, "neo [mvp outlook]"
>>> <n...@discussions.microsoft.com> wrote:
>>>> I haven't seen this behavior from the update.  Since you mention that it
>>>> only happens to some, I would ask what is different about these
>>>> workstations
>>>> when comparing to workstation that work correctly with the update.

>>>> <goint...@gmail.com> wrote in message

>>>> news:3856dc91-510d-445e-a107-d381a97c2005@s8g2000prg.googlegroups.com...

>>>>> Just recently some of the users cannot open some JPG files. After some
>>>>> testing when file was saved through Outlook the size increased by ~30
>>>>> KB and Windows Picture and Fax Viewer wasn't able to open the file.
>>>>> When files was saved through OWA Windows Picture and Fax Viewer could
>>>>> open the file fine. Tried to disable antivirus on outlook, server and
>>>>> nothing helped. Eventually uninstalling "Security Update for Microsoft
>>>>> Office Outlook 2003 (KB945432)" fixed the problem. Since then if the
>>>>> file is saved through Outlook it opens fine.
>>>>> Anybody experiencing this problem as well? Is there a way to fix this?
>>>>> I would like to avoid uninstalling this update from all the computers.
>>>>> Security Update for Microsoft Office Outlook 2003 (KB945432)
>>>>> http://www.microsoft.com/technet/security/bulletin/ms08-015.mspx
>>>>> http://www.microsoft.com/downloads/details.aspx?FamilyId=fccc7c4c-849...
>>> The files are created by Adobe Photoshop CS3 Macintosh or originally
>>> saved on a Mac.

>>> The picture does not open on all computer that have the update
>>> installed. It only happens to some JPG files. The ones that cannot be
>>> opened, open fine as soon as the update is uninstalled. I literally
>>> close outlook, go to Add/Remove programs, find KB945432, uninstall,
>>> open outlook, find the email, save or open the attachment and it works
>>> fine.
>>> Then I close outlook, install the update, open outlook, find the same
>>> message with the same attachments, save or open the file and it does
>>> not work.

>>> All computers are Outlook 2003, running on Exchange 2000/2003, Windows
>>> XP SP2 all other windows and office updates are installed. Some
>>> computers run Symantec Antivirus, other TrendMicro.

>>> Files open fine if the picture is saved/opened through OWA.

>>> Please let me know if you need more information. I would really like
>>> to get this resolved.

>>> I sent a message from a computer that has the update installed to a
>>> computer that has the update installed - file does not open.

>>> Uninstalled the update and resend the email to a computer that has the
>>> update installed - does not work; uninstall the update on recipient
>>> computer - file opens fine.

>>> Sent a message from a computer that has the update installed to a
>>> computer that does not have the update installed - file opens fine;
>>> install the update on a recipient computer - file does not open.