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Jeff

unread,
Oct 18, 2007, 2:48:01 PM10/18/07
to
Hi

this seems completely random but, I’ll receive an email with the
headers/subject
line intact but with the body completely blank?

I did a test with two computers, one with Eudora mail client installed and
the other with Outlook 2007, the Eudora receives the message fine but
Outlooks body is blank?
I’m not using AVG antivirus, both machines are using Kaspersky antivirus.

Thanks
...Jeff

Brian Tillman

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Oct 18, 2007, 4:10:17 PM10/18/07
to
Jeff <Je...@discussions.microsoft.com> wrote:

> I did a test with two computers, one with Eudora mail client
> installed and the other with Outlook 2007, the Eudora receives the
> message fine but Outlooks body is blank?
> I’m not using AVG antivirus, both machines are using Kaspersky
> antivirus.

Do you have Kaspersky configured to scan incoming mail? If so, disable that
feature.
--
Brian Tillman [MVP-Outlook]

Jeff

unread,
Oct 18, 2007, 4:48:00 PM10/18/07
to
Thanks Brian

I have Kaspersky scanning email on both the Eudora and Outlook PCs, Eudora
receives the message fine?

Brian Tillman

unread,
Oct 19, 2007, 8:33:10 AM10/19/07
to
Jeff <Je...@discussions.microsoft.com> wrote:

> I have Kaspersky scanning email on both the Eudora and Outlook PCs,
> Eudora receives the message fine?

So? What does Eudora's behavior have to do with it? That's like saying "I
can't edit a file in Word, but my flight simulator works fine." They're
simply not related.

The most common cause of your symptom is installing antivirus email
integration. That's a fact. Do with it what you wish.
--
Brian Tillman [MVP-Outlook]

Jeff

unread,
Oct 19, 2007, 1:17:00 PM10/19/07
to
Do you know what Eudora is? It’s a mail client just like Outlook… a little
more related then your flight simulator. Thanks for the help

Brian Tillman

unread,
Oct 19, 2007, 2:52:48 PM10/19/07
to
Jeff <Je...@discussions.microsoft.com> wrote:

> Do you know what Eudora is? It’s a mail client just like Outlook… a
> little more related then your flight simulator. Thanks for the help

Of course I know what Eudora is. The point I'm trying to make is that your
scanner integrating correctly with Eudora has no bearing on it integrating
correctly with Outlook. Do what I say and remove the integration with
Outlook. See if it makes a difference. The whole idea with troubleshooting
is that you want to minimize the variables and the outside influences.
--
Brian Tillman [MVP-Outlook]

bp

unread,
Jan 7, 2010, 6:19:35 PM1/7/10
to
We have experienced the same thing. A message is received in Outlook, from the preview pane I can see the text of the body of the message, when you open the message, the text of the body does not display. If I open Thunderbird and open the same message I can see all the text of the message. This appears to happen when the sender is using a different mail client, like Thunderbird or a webmail. It is also very random, the same person can send another message from the same mail client and Outlook opens it and displays the text fine.
In a message thread, several messages display fine, and one in the middle will be blank when viewed in Outlook. Again same message opened in Thunderbird displays fine.

Any suggestions would be greatly appreciated.

Brian Tillman wrote:

Re: Message body blank
19-Oct-07

Jeff <Je...@discussions.microsoft.com> wrote:


Of course I know what Eudora is. The point I'm trying to make is that your
scanner integrating correctly with Eudora has no bearing on it integrating
correctly with Outlook. Do what I say and remove the integration with
Outlook. See if it makes a difference. The whole idea with troubleshooting
is that you want to minimize the variables and the outside influences.
--
Brian Tillman [MVP-Outlook]

Previous Posts In This Thread:

On Thursday, October 18, 2007 2:48 PM
Jef wrote:

Message body blank
Hi

this seems completely random but, I???ll receive an email with the

headers/subject
line intact but with the body completely blank?

I did a test with two computers, one with Eudora mail client installed and

the other with Outlook 2007, the Eudora receives the message fine but
Outlooks body is blank?

I???m not using AVG antivirus, both machines are using Kaspersky antivirus.

Thanks
....Jeff

On Thursday, October 18, 2007 4:10 PM
Brian Tillman wrote:

Re: Message body blank


Do you have Kaspersky configured to scan incoming mail? If so, disable that
feature.
--
Brian Tillman [MVP-Outlook]

On Thursday, October 18, 2007 4:48 PM
Jef wrote:

Thanks BrianI have Kaspersky scanning email on both the Eudora and Outlook
Thanks Brian

I have Kaspersky scanning email on both the Eudora and Outlook PCs, Eudora
receives the message fine?


"Brian Tillman" wrote:

On Friday, October 19, 2007 8:33 AM
Brian Tillman wrote:

Re: Message body blank
Jeff <Je...@discussions.microsoft.com> wrote:


So? What does Eudora's behavior have to do with it? That's like saying "I
can't edit a file in Word, but my flight simulator works fine." They're
simply not related.

The most common cause of your symptom is installing antivirus email
integration. That's a fact. Do with it what you wish.
--
Brian Tillman [MVP-Outlook]

On Friday, October 19, 2007 1:17 PM
Jef wrote:

Do you know what Eudora is?

Do you know what Eudora is? It???s a mail client just like Outlook??? a little


more related then your flight simulator. Thanks for the help


"Brian Tillman" wrote:

On Friday, October 19, 2007 2:52 PM
Brian Tillman wrote:

Re: Message body blank
Jeff <Je...@discussions.microsoft.com> wrote:


Of course I know what Eudora is. The point I'm trying to make is that your
scanner integrating correctly with Eudora has no bearing on it integrating
correctly with Outlook. Do what I say and remove the integration with
Outlook. See if it makes a difference. The whole idea with troubleshooting
is that you want to minimize the variables and the outside influences.
--
Brian Tillman [MVP-Outlook]


Submitted via EggHeadCafe - Software Developer Portal of Choice
Access Modifiers
http://www.eggheadcafe.com/tutorials/aspnet/726f4bf6-53db-4e21-bd2a-cbcf05d20d5f/access-modifiers.aspx

Roady [MVP]

unread,
Jan 7, 2010, 6:26:42 PM1/7/10
to
Tried the solution mentioned in the post already? Disable/uninstall your
virus scanners installation with Outlook and try again. You'd still be
sufficiently protected by your on-access scanner part of the virus scanner.
For more details see;
http://www.msoutlook.info/question/20

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"B P" wrote in message news:201017181932b...@noaa.gov...

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