Sent attachments not received
Elizabeth
as an attachment. The document was created in Word 2003 although I am now
using Office 2007. Some of the recipients receive the attachment, others do
not. There doesn't appear to be a common denominator (some using the same
service provider receive the attachment - others do not). One recipient sent
the following message back to me: "Sorry but no attachment again. When I
right click on your message and select 'properties', 'details' and then
'message source' and scroll down it says 'X-MS-has attach: Yes'. So it thinks
it has an attachment but it didn't arrive".
I have tried sending emails with the attachment individually but it is still
not received on the other end.
Any suggestions?
K. Orland
Outlook users? If that is the case, then perhaps you are using Outlook's
default format Rich Text. If this is correct, change your format to HTML or
plain text and the issue will likely resolve itself.
Rich Text format is specific to Microsoft Outlook. Non-Outlook email clients
have difficulty with this particular format, some are unable to read it and
some may not receive attachments.
If the above is not the scenario you are encountering, please let me know.
--
Kathleen Orland - MVP Outlook
Outlook Tips: http://www.outlook-tips.net/
http://www.howto-outlook.com/
Elizabeth
to plain text and sent a new email with the same attachment, but the problem
remains. One of the recipients was able to forward my email to another email
address at another service provider and open my attachment that way. Another
recipient received the attachment when I sent an individual email to him.
Could this be a problem with the recipients' servers and not a problem at my
end? I did not have this problem before our organization switched to Outlook.
K. Orland
another email address, then obviously the attachment was there.
Elizabeth
I'm still not convinced, but I will ask my recipients to investigate with
their service providers on the other end. Elizabeth
K. Orland
attachment go astray without a logical explanation (such as having my
antivirus configured to actively scan incoming/outgoing emails, a third party
add in, SPAM filtering, junk mail filter, etc.).
eolivere
• Attachment .xls or .doc
• Message format HTML
• Tablet pc with Outlook 2007 cache enabled (Exchange)
• PC with Outlook 2007 cache disabled
• When sending the e-mail to four recipients
o From Tablet Pc = One recipient doesn’t receive the attachment
o From PC = Works fine, no problem
• Recipient e-mail client
o X-Mailer: Microsoft Outlook Express 6.00.2900.2180
Any suggestion?
Thanks in advance!
K. Orland
As well, you can look to any third party integration with Outlook such as
antivirus, Add Ins, etc.
--
Kathleen Orland - MVP Outlook
Outlook Tips: http://www.outlook-tips.net/
http://www.howto-outlook.com/
eolivere
All recipients can read the attachmen if I send the message from my PC. But
one of the recipients can not if I send it from my tablet.
So which one is the suspicious, my tablet or the recipient's pc? What else
should I check to solve the problem?
![Brian Tillman [MVP - Outlook]'s profile photo](http://lh3.googleusercontent.com/a-/ALV-UjXwvNP1-v2IJ4KDIF8s_sGudGzXEtCvO-zXTgotBoSd6q2-8A=s40-c)
Brian Tillman [MVP - Outlook]
news:9DE4D2A3-9705-461A...@microsoft.com...
> My default format is HTML. I'm rather confused..
> All recipients can read the attachmen if I send the message from my PC.
> But
> one of the recipients can not if I send it from my tablet.
> So which one is the suspicious, my tablet or the recipient's pc? What else
> should I check to solve the problem?
Internal or external address? If the latter, perhaps you have the
contact-specific setting enabled to always send in Rich Text format for that
one contact. Open the contact on the tablet and double-click the E-mail
address. If you see an "E-mail Properties" dialogue, check the "Internet
format" drop-down at the bottom.
--
Brian Tillman [MVP-Outlook]
eolivere
outlook..." but it didn't work. Finally, I choose "only text..." for this
contact and it worked. It'd be nice to me if I were able to choose html
format in future.
Thank you!
Brian Tillman [MVP - Outlook]
> Great! The external address had been set to RTF. First, I choose "let
> outlook..." but it didn't work. Finally, I choose "only text..." for this
> contact and it worked. It'd be nice to me if I were able to choose html
> format in future.
The setting "Let Outlook decide..." should allow whatever you've chosen as
the default format on Tools>Options>Mail Format to apply.
--
Brian Tillman [MVP-Outlook]
Carrie
ago, recipients either don't get the attachments (.doc, .jpg, .xls, .pdf) or
they get something and it's not readable. Most often the attachment appears
to be dropped. There are no common demoninators. I have a road runner
address, and the attachments are not received by those with AOL, hotmail,
yahoo, road runner, gmail, etc. I have also tried to send to just one person,
several people at a time, even to myself. I always receive and can open the
attachment. No one seems to get them, altho' it shows in my sent file the
attachment was indeed sent.
This just started happening out of the blue - can anyone help? It's started
to negatively impact my business. Thank you!
Carrie
successfully receive some from me in the past. Their email addresses are the
same as are their servers. Truly, nothing has changed. Personally, I work
from a home laptop as do many of the people I email. Also, these people are
receiving attachments from others successfully who use Outlook 07, road
runner, etc. I am also receiving email attachments fine. I just cannot send
them. Or rather, I can send them, no one gets them.
Brian Tillman [MVP - Outlook]
news:C4B0BB47-FE54-4754...@microsoft.com...
> Oh, I neglected to mention that those who aren't receiving the attachment
> did
> successfully receive some from me in the past. Their email addresses are
> the
> same as are their servers. Truly, nothing has changed. Personally, I work
> from a home laptop as do many of the people I email. Also, these people
> are
> receiving attachments from others successfully who use Outlook 07, road
> runner, etc. I am also receiving email attachments fine. I just cannot
> send
> them. Or rather, I can send them, no one gets them.
Do they get the message but no attachment or do they not get the message?
--
Brian Tillman [MVP-Outlook]
Carrie
"Brian Tillman [MVP - Outlook]" wrote:
Brian Tillman [MVP - Outlook]
> They get the message with no attachment attached.
Then it sounds like you are sending a message using Rich Text format to
someone without Outlook. Only Outlook users can receive Rich Text messages
and properly render them. Change your composition format to HTML or Plain
Text. If it's already set that way in Tools>Options>Mail Format, then
likely you have a per-Contact setting causing the problem. Open the contact
record of the person getting no attachments and double-click their E-mail
address. You should see an "E-mail Properties" dialogue and at the bototm
should be an "Internet format" drop-down. That drop-down should contain
"Let Outlook decide the best sending format".
--
Brian Tillman [MVP-Outlook]
Carrie
just one recipient affected, it's everyone I send to. I did just go in and
spot check a bunch of people to see that their email properties read what you
suggested, and they all did (letting Outlook choose the best format). Now
what?
"Brian Tillman [MVP - Outlook]" wrote:
Brian Tillman [MVP - Outlook]
>I had already checked and all my messages are sent in HTML format. It's not
> just one recipient affected, it's everyone I send to. I did just go in and
> spot check a bunch of people to see that their email properties read what
> you
> suggested, and they all did (letting Outlook choose the best format). Now
> what?
Off-hand, I can't think of anything else. Perhaps another person will be
able to offer a suggestion. Sorry.
--
Brian Tillman [MVP-Outlook]
Carrie
"Brian Tillman [MVP - Outlook]" wrote:
F.H. Muffman
not
>>> just one recipient affected, it's everyone I send to. I did just go in
and
>>> spot check a bunch of people to see that their email properties read
>>> what you suggested, and they all did (letting Outlook choose the best
>>> format). Now what?
>>
>> Off-hand, I can't think of anything else. Perhaps another person
>> will be able to offer a suggestion. Sorry.
>
Well, first things first:
Log into the web based mail client for roadrunner and send yourself an email
with an attachment at a hotmail or gmail address (ie, if you have a gmail
or hotmail address, send to that, if you don't, get one and send to that)
and verify that the attachment gets there. If it doesn't, talk to RoadRunner.
If it does (and I'm going to assume it will), exit out of Outlook. Load
up task manager (Control-Shift-Escape) and verify that outlook.exe is not
on the processes list. If it is, give it a few minutes, check again. If
it still is, kill it.
Go to Start - Run - outlook /safe
Try to send yourself an attachment now. Do you get it this time?
--
f.h.
Microsoft Outlook MVP
Carrie
from my webmail road runner account. I then sent an attachment from my
outlook safe mode to the hotmail account, and also received it without
incident. I then closed outlook in safe mode and reopened it in normal mode
and sent an email to my hotmail account with many attachments. I received
each attachment - could my mystery attachment problem have fixed itself (like
it broke itself a few days ago)?
F.H. Muffman
>>>>> It's not just one recipient affected, it's everyone I send to.
>>>>> I did just go in and spot check a bunch of people to see that
>>>>> their email properties read what you suggested, and they all
>>>>> did (letting Outlook choose the best format). Now what?
>>>>>
>>>> Off-hand, I can't think of anything else. Perhaps another person
>>>> will be able to offer a suggestion. Sorry.
>>>>
>>> Thank you for trying! It's much appreciated. Anyone else have ideas?
>>>
>> Well, first things first:
>>
>> Log into the web based mail client for roadrunner and send yourself
>> an email with an attachment at a hotmail or gmail address (ie, if you
>> have a gmail or hotmail address, send to that, if you don't, get one
>> and send to that) and verify that the attachment gets there. If it
>> doesn't, talk to RoadRunner.
>>
>> If it does (and I'm going to assume it will), exit out of Outlook.
>> Load up task manager (Control-Shift-Escape) and verify that
>> outlook.exe is not on the processes list. If it is, give it a few
>> minutes, check again. If it still is, kill it.
>>
>> Go to Start - Run - outlook /safe
>>
>> Try to send yourself an attachment now. Do you get it this time?
>
> attachment from my webmail road runner account. I then sent an
> attachment from my outlook safe mode to the hotmail account, and also
> received it without incident. I then closed outlook in safe mode and
> reopened it in normal mode and sent an email to my hotmail account
> with many attachments. I received each attachment - could my mystery
> attachment problem have fixed itself (like it broke itself a few days
> ago)?
It's always possible. Try sending a message to someone who wasn't able to
get the attachments before and see what happens. Either way, you know that
Outlook works.
jeanbok
Carri wrote:
I haven't changed anything in my Outlook 07, and all of a sudden a few days
07-Jan-09
I haven't changed anything in my Outlook 07, and all of a sudden a few days
ago, recipients either don't get the attachments (.doc, .jpg, .xls, .pdf) or
they get something and it's not readable. Most often the attachment appears
to be dropped. There are no common demoninators. I have a road runner
address, and the attachments are not received by those with AOL, hotmail,
yahoo, road runner, gmail, etc. I have also tried to send to just one person,
several people at a time, even to myself. I always receive and can open the
attachment. No one seems to get them, altho' it shows in my sent file the
attachment was indeed sent.
This just started happening out of the blue - can anyone help? It's started
to negatively impact my business. Thank you!
"Elizabeth" wrote:
Previous Posts In This Thread:
On Friday, November 07, 2008 9:47 AM
Elizabet wrote:
Sent attachments not received
I have a mailing list of about 48 people where I send a Word document (55 kb)
as an attachment. The document was created in Word 2003 although I am now
using Office 2007. Some of the recipients receive the attachment, others do
not. There doesn't appear to be a common denominator (some using the same
service provider receive the attachment - others do not). One recipient sent
the following message back to me: "Sorry but no attachment again. When I
right click on your message and select 'properties', 'details' and then
'message source' and scroll down it says 'X-MS-has attach: Yes'. So it thinks
it has an attachment but it didn't arrive".
I have tried sending emails with the attachment individually but it is still
not received on the other end.
Any suggestions?
On Friday, November 07, 2008 10:03 AM
KOrlan wrote:
Is it possible those recipients who don't receive the attachments are not
Is it possible those recipients who don't receive the attachments are not
Outlook users? If that is the case, then perhaps you are using Outlook's
default format Rich Text. If this is correct, change your format to HTML or
plain text and the issue will likely resolve itself.
Rich Text format is specific to Microsoft Outlook. Non-Outlook email clients
have difficulty with this particular format, some are unable to read it and
some may not receive attachments.
If the above is not the scenario you are encountering, please let me know.
--
Kathleen Orland - MVP Outlook
Outlook Tips: http://www.outlook-tips.net/
http://www.howto-outlook.com/
"Elizabeth" wrote:
On Friday, November 07, 2008 10:46 AM
Elizabet wrote:
Thank you for your reply. My default was already set to HTML.
Thank you for your reply. My default was already set to HTML. I changed it
to plain text and sent a new email with the same attachment, but the problem
remains. One of the recipients was able to forward my email to another email
address at another service provider and open my attachment that way. Another
recipient received the attachment when I sent an individual email to him.
Could this be a problem with the recipients' servers and not a problem at my
end? I did not have this problem before our organization switched to Outlook.
"K. Orland" wrote:
On Friday, November 07, 2008 11:08 AM
KOrlan wrote:
If your recipient could forward your email and receive the attachment at
If your recipient could forward your email and receive the attachment at
another email address, then obviously the attachment was there.
--
Kathleen Orland - MVP Outlook
Outlook Tips: http://www.outlook-tips.net/
http://www.howto-outlook.com/
"Elizabeth" wrote:
On Friday, November 07, 2008 11:33 AM
Elizabet wrote:
Thanks anyway.
Thanks anyway. I didn't have this problem before the switch to Outlook so
I'm still not convinced, but I will ask my recipients to investigate with
their service providers on the other end. Elizabeth
"K. Orland" wrote:
On Friday, November 07, 2008 1:37 PM
KOrlan wrote:
I use Outlook every day, both at work and at home, and have never had an
I use Outlook every day, both at work and at home, and have never had an
attachment go astray without a logical explanation (such as having my
antivirus configured to actively scan incoming/outgoing emails, a third party
add in, SPAM filtering, junk mail filter, etc.).
--
Kathleen Orland - MVP Outlook
Outlook Tips: http://www.outlook-tips.net/
http://www.howto-outlook.com/
"Elizabeth" wrote:
On Tuesday, November 18, 2008 9:41 AM
yourdisplaynam wrote:
RE: Sent attachments not received
I???ve a similar problem. This is my case:
??? Attachment .xls or .doc
??? Message format HTML
??? Tablet pc with Outlook 2007 cache enabled (Exchange)
??? PC with Outlook 2007 cache disabled
??? When sending the e-mail to four recipients
o From Tablet Pc = One recipient doesn???t receive the attachment
o From PC = Works fine, no problem
??? Recipient e-mail client
o X-Mailer: Microsoft Outlook Express 6.00.2900.2180
Any suggestion?
Thanks in advance!
"K. Orland" wrote:
On Tuesday, November 18, 2008 12:45 PM
KOrlan wrote:
Default format?
Default format? If you're using rich text format, that could be the culprit.
As well, you can look to any third party integration with Outlook such as
antivirus, Add Ins, etc.
--
Kathleen Orland - MVP Outlook
Outlook Tips: http://www.outlook-tips.net/
http://www.howto-outlook.com/
"eolivere" wrote:
On Tuesday, November 18, 2008 1:42 PM
yourdisplaynam wrote:
My default format is HTML. I'm rather confused..
My default format is HTML. I'm rather confused..
All recipients can read the attachmen if I send the message from my PC. But
one of the recipients can not if I send it from my tablet.
So which one is the suspicious, my tablet or the recipient's pc? What else
should I check to solve the problem?
"K. Orland" wrote:
On Tuesday, November 18, 2008 4:11 PM
Brian Tillman [MVP - Outlook] wrote:
Re: Sent attachments not received
"eolivere" <yourdis...@discussions.microsoft.com> wrote in message
news:9DE4D2A3-9705-461A...@microsoft.com...
Internal or external address? If the latter, perhaps you have the
contact-specific setting enabled to always send in Rich Text format for that
one contact. Open the contact on the tablet and double-click the E-mail
address. If you see an "E-mail Properties" dialogue, check the "Internet
format" drop-down at the bottom.
--
Brian Tillman [MVP-Outlook]
On Friday, November 21, 2008 5:42 AM
yourdisplaynam wrote:
Great!
Great! The external address had been set to RTF. First, I choose "let
outlook..." but it didn't work. Finally, I choose "only text..." for this
contact and it worked. It'd be nice to me if I were able to choose html
format in future.
Thank you!
"Brian Tillman [MVP - Outlook]" wrote:
On Friday, November 21, 2008 1:35 PM
Brian Tillman [MVP - Outlook] wrote:
Re: Sent attachments not received
The setting "Let Outlook decide..." should allow whatever you have chosen as
the default format on Tools>Options>Mail Format to apply.
--
Brian Tillman [MVP-Outlook]
On Wednesday, January 07, 2009 4:59 PM
Carri wrote:
I haven't changed anything in my Outlook 07, and all of a sudden a few days
I haven't changed anything in my Outlook 07, and all of a sudden a few days
ago, recipients either don't get the attachments (.doc, .jpg, .xls, .pdf) or
they get something and it's not readable. Most often the attachment appears
to be dropped. There are no common demoninators. I have a road runner
address, and the attachments are not received by those with AOL, hotmail,
yahoo, road runner, gmail, etc. I have also tried to send to just one person,
several people at a time, even to myself. I always receive and can open the
attachment. No one seems to get them, altho' it shows in my sent file the
attachment was indeed sent.
This just started happening out of the blue - can anyone help? It's started
to negatively impact my business. Thank you!
"Elizabeth" wrote:
On Wednesday, January 07, 2009 5:09 PM
Carri wrote:
Oh, I neglected to mention that those who aren't receiving the attachment did
Oh, I neglected to mention that those who aren't receiving the attachment did
successfully receive some from me in the past. Their email addresses are the
same as are their servers. Truly, nothing has changed. Personally, I work
from a home laptop as do many of the people I email. Also, these people are
receiving attachments from others successfully who use Outlook 07, road
runner, etc. I am also receiving email attachments fine. I just cannot send
them. Or rather, I can send them, no one gets them.
"Carrie" wrote:
On Thursday, January 08, 2009 7:50 AM
Brian Tillman [MVP - Outlook] wrote:
Re: Sent attachments not received
Do they get the message but no attachment or do they not get the message?
--
Brian Tillman [MVP-Outlook]
On Thursday, January 08, 2009 8:26 AM
Carri wrote:
They get the message with no attachment attached.
They get the message with no attachment attached.
"Brian Tillman [MVP - Outlook]" wrote:
On Thursday, January 08, 2009 10:32 AM
Brian Tillman [MVP - Outlook] wrote:
Re: Sent attachments not received
"Carrie" <Car...@discussions.microsoft.com> wrote in message
news:1CA0F96F-6B6D-4BA3...@microsoft.com...
Then it sounds like you are sending a message using Rich Text format to
someone without Outlook. Only Outlook users can receive Rich Text messages
and properly render them. Change your composition format to HTML or Plain
Text. If it's already set that way in Tools>Options>Mail Format, then
likely you have a per-Contact setting causing the problem. Open the contact
record of the person getting no attachments and double-click their E-mail
address. You should see an "E-mail Properties" dialogue and at the bototm
should be an "Internet format" drop-down. That drop-down should contain
"Let Outlook decide the best sending format".
--
Brian Tillman [MVP-Outlook]
On Thursday, January 08, 2009 12:53 PM
Carri wrote:
I had already checked and all my messages are sent in HTML format.
I had already checked and all my messages are sent in HTML format. It's not
just one recipient affected, it's everyone I send to. I did just go in and
spot check a bunch of people to see that their email properties read what you
suggested, and they all did (letting Outlook choose the best format). Now
what?
"Brian Tillman [MVP - Outlook]" wrote:
On Thursday, January 08, 2009 4:38 PM
Brian Tillman [MVP - Outlook] wrote:
Re: Sent attachments not received
Off-hand, I cannot think of anything else. Perhaps another person will be
able to offer a suggestion. Sorry.
--
Brian Tillman [MVP-Outlook]
On Thursday, January 08, 2009 7:58 PM
Carri wrote:
Thank you for trying! It's much appreciated. Anyone else have ideas?
Thank you for trying! it is much appreciated. Anyone else have ideas?
"Brian Tillman [MVP - Outlook]" wrote:
On Thursday, January 08, 2009 8:51 PM
Carri wrote:
I did as you suggested using a hotmail account and did receive the attachment
I did as you suggested using a hotmail account and did receive the attachment
from my webmail road runner account. I then sent an attachment from my
outlook safe mode to the hotmail account, and also received it without
incident. I then closed outlook in safe mode and reopened it in normal mode
and sent an email to my hotmail account with many attachments. I received
each attachment - could my mystery attachment problem have fixed itself (like
it broke itself a few days ago)?
"F.H. Muffman" wrote:
On Friday, June 26, 2009 10:45 AM
deborah wrote:
hi
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Roady [MVP]
Do other recipients still receive attachments?
Have you tried the suggestions in the post you quoted already?
--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more
http://www.msoutlook.info/
Real World Questions, Real World Answers
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