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The installation source for this product is not available.

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FFlores

unread,
Dec 21, 2005, 1:51:03 PM12/21/05
to
Error Msg: The installation source for this product is not available. Verify
that the source exists and that you can access it.

This message appears when I try to update my Office2003 in any way. I
cannot repair, uninstall, reinstall


Starting the log on 12/21/2005 at 12:14:32...
Loading the resource .dll...
Reading the settings...
The settings are:
IsNormalUpdate=1
AdminUsesShortFilenames=1
AdminPath=""
MessageTitle="Update for Office 2003 (KB907417)"
CopyFilesToRerun=1
ShowSuccessDialog=1
RebootInQuietMode=0
RunSetupWatson=1
RequireAllPatchesNeeded=0
RequireAllProductsAtMinVersion=0
MinProductVersion=""
MinMsiVersion="2.0"
UpgradeMsi=1
MsiUpgradeURL="http://go.microsoft.com/fwlink/?LinkId=20610"
OHotfixLogLevel="v"
MsiLogLevel="v"
OHotfixUILevel="n"
MsiUILevel="n"
FeatureToCheck=""
Making sure only this instance of the bootstrapper is running...
Making sure the environment is okay for patching...
Getting the patches...
Getting the products to patch...
Seeing if patch C:\DOCUME~1\DAVIDS~1\LOCALS~1\Temp\IXP000.TMP\OTKLOADR.msp
is needed...
The update failed.
Finished processing the update on 12/21/2005 at 12:14:32.
Encountered error 1612 while updating.
Launching Setup Watson...
Setup Watson manifest file:
C:\DOCUME~1\DAVIDS~1\LOCALS~1\Temp\OHotfix\DW3F9.tmp.
Setup Watson command line: "C:\Program Files\Common Files\Microsoft
Shared\Office10\dw.exe"
-d"C:\DOCUME~1\DAVIDS~1\LOCALS~1\Temp\OHotfix\DW3F9.tmp"

Event Type: Information
Event Source: MsiInstaller
Event Category: None
Event ID: 11708
Date: 12/21/2005
Time: 12:23:38 PM
User: DAVID_DELL\David Smith
Computer: DAVID_DELL
Description:
Product: Microsoft Office Professional Edition 2003 -- Installation failed.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 39 31 31 31 30 34 30 {9111040
0008: 39 2d 36 30 30 30 2d 31 9-6000-1
0010: 31 44 33 2d 38 43 46 45 1D3-8CFE
0018: 2d 30 31 35 30 30 34 38 -0150048
0020: 33 38 33 43 39 7d 383C9}
Event Application Failure
Bucket ID 230961486
Bucket Table 1
Application winword.exe
Application Version 11.0.6568.0
Application Stamp 42e178a5
Module convertercore.dll
Module Version 2.0.88.0
Module Stamp 400c3116
Debug 0
Offset 00024246
Date 11/30/2005 11:15:12 AM

Event Application Failure
Bucket ID 230961486
Bucket Table 1
Application winword.exe
Application Version 11.0.6568.0
Application Stamp 42e178a5
Module convertercore.dll
Module Version 2.0.88.0
Module Stamp 400c3116
Debug 0
Offset 00024246
Date 11/30/2005 11:16:10 AM

Event Application Failure
Bucket ID Not Available
Bucket Table Not Available
Application winword.exe
Application Version 11.0.6568.0
Application Stamp 42e178a5
Module convertercore.dll
Module Version 2.0.88.0
Module Stamp 400c3116
Debug 0
Offset 00024246
Date 11/30/2005 5:07:38 PM

Event Application Failure
Bucket ID Not Available
Bucket Table Not Available
Application winword.exe
Application Version 11.0.6568.0
Application Stamp 42e178a5
Module convertercore.dll
Module Version 2.0.88.0
Module Stamp 400c3116
Debug 0
Offset 00024246
Date 11/30/2005 5:07:58 PM

Event Application Failure
Bucket ID Not Available
Bucket Table Not Available
Application winword.exe
Application Version 11.0.6568.0
Application Stamp 42e178a5
Module convertercore.dll
Module Version 2.0.88.0
Module Stamp 400c3116
Debug 0
Offset 00024246
Date 12/2/2005 3:47:15 PM

Event Application Failure
Bucket ID 230961486
Bucket Table 1
Application winword.exe
Application Version 11.0.6568.0
Application Stamp 42e178a5
Module convertercore.dll
Module Version 2.0.88.0
Module Stamp 400c3116
Debug 0
Offset 00024246
Date 12/9/2005 3:05:27 PM

Event Application Failure
Bucket ID 230961486
Bucket Table 1
Application winword.exe
Application Version 11.0.6568.0
Application Stamp 42e178a5
Module convertercore.dll
Module Version 2.0.88.0
Module Stamp 400c3116
Debug 0
Offset 00024246
Date 12/9/2005 4:30:19 PM

Event Application Failure
Bucket ID Not Available
Bucket Table Not Available
Application winword.exe
Application Version 11.0.6568.0
Application Stamp 42e178a5
Module convertercore.dll
Module Version 2.0.88.0
Module Stamp 400c3116
Debug 0
Offset 00024246
Date 12/13/2005 11:49:04 AM

Event Application Failure
Bucket ID Not Available
Bucket Table Not Available
Application winword.exe
Application Version 11.0.6568.0
Application Stamp 42e178a5
Module convertercore.dll
Module Version 2.0.88.0
Module Stamp 400c3116
Debug 0
Offset 00024246
Date 12/13/2005 3:47:05 PM

Event Application Failure
Bucket ID 230961486
Bucket Table 1
Application winword.exe
Application Version 11.0.6568.0
Application Stamp 42e178a5
Module convertercore.dll
Module Version 2.0.88.0
Module Stamp 400c3116
Debug 0
Offset 00024246
Date 12/13/2005 4:18:37 PM

Event Application Failure
Bucket ID Not Available
Bucket Table Not Available
Application winword.exe
Application Version 11.0.6568.0
Application Stamp 42e178a5
Module convertercore.dll
Module Version 2.0.88.0
Module Stamp 400c3116
Debug 0
Offset 00024246
Date 12/13/2005 4:41:45 PM

Event Application Failure
Bucket ID Not Available
Bucket Table Not Available
Application winword.exe
Application Version 11.0.6568.0
Application Stamp 42e178a5
Module convertercore.dll
Module Version 2.0.88.0
Module Stamp 400c3116
Debug 0
Offset 00024246
Date 12/13/2005 4:42:19 PM

Event Application Failure
Bucket ID Not Available
Bucket Table Not Available
Application winword.exe
Application Version 11.0.6568.0
Application Stamp 42e178a5
Module convertercore.dll
Module Version 2.0.88.0
Module Stamp 400c3116
Debug 0
Offset 00024246
Date 12/13/2005 4:44:00 PM

Event Application Failure
Bucket ID Not Available
Bucket Table Not Available
Application winword.exe
Application Version 11.0.6568.0
Application Stamp 42e178a5
Module convertercore.dll
Module Version 2.0.88.0
Module Stamp 400c3116
Debug 0
Offset 00024246
Date 12/13/2005 6:37:31 PM

Event Application Failure
Bucket ID Not Available
Bucket Table Not Available
Application winword.exe
Application Version 11.0.6568.0
Application Stamp 42e178a5
Module convertercore.dll
Module Version 2.0.88.0
Module Stamp 400c3116
Debug 0
Offset 00024246
Date 12/13/2005 6:50:24 PM

Event Application Failure
Bucket ID Not Available
Bucket Table Not Available
Application winword.exe
Application Version 11.0.6568.0
Application Stamp 42e178a5
Module convertercore.dll
Module Version 2.0.88.0
Module Stamp 400c3116
Debug 0
Offset 00024246
Date 12/13/2005 7:35:02 PM

Event Application Failure
Bucket ID Not Available
Bucket Table Not Available
Application winword.exe
Application Version 11.0.6568.0
Application Stamp 42e178a5
Module convertercore.dll
Module Version 2.0.88.0
Module Stamp 400c3116
Debug 0
Offset 00024246
Date 12/16/2005 11:23:08 AM

Susan Ramlet

unread,
Dec 21, 2005, 2:56:47 PM12/21/05
to
Hi, FFlores,

Try running the Windows Installer Cleanup Utility and reinstalling Office
2003. Make sure you have the installation media available before running
the cleanup utility.

Description of the Windows Installer CleanUp Utility:
http://support.microsoft.com/kb/290301/en-us
--
Susan Ramlet
MVP - Office

Please reply to the newsgroups where others may benefit.


"FFlores" <FFl...@discussions.microsoft.com> wrote in message
news:186E1312-27F8-456D...@microsoft.com...

FFlores

unread,
Dec 21, 2005, 5:04:02 PM12/21/05
to
Okay i ran it, but it is still erroring in the same way. The clean up Utility
said that it corrected the problem though.

Susan Ramlet

unread,
Jan 5, 2006, 11:33:43 AM1/5/06
to
So, after running the cleanup utility adn removing installer entries related
to Office 2003, you are unable to re-install Office 2003?

--
Susan Ramlet
MVP - Office

Please reply to the newsgroups where others may benefit.


"FFlores" <FFl...@discussions.microsoft.com> wrote in message

news:E0B4EDD0-7CCF-47C5...@microsoft.com...

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