Hello,
I have a very important .xls file (created in Excel 2003) that I had
protected using my MS Passport account with IRM.
I have opened it many times in the past in both Excel 2003 and 2007.
Now, when I try to open it, I am told that I do not have credentials that
allow me to open this workbook, but that I can request updated permission
from MYSELF.
Of course, to update permissions, I need to be able to open the file in the
first place.
No other users that might have had permission can open the file either.
PLEASE HELP!
Thanks
"Paul E. Brown Jr." <Paul E. Brown Jr.@discussions.microsoft.com> wrote in
message news:C468DC34-8001-46B8...@microsoft.com...
"Brian" wrote:
> .
>
"Brian" <bria...@noemail.noemail> wrote in message
news:ulJY3%23KaK...@TK2MSFTNGP06.phx.gbl...
I am experiencing the exact same problem Workbook protected by IRM
advising that I do not have the credentials that allow to open this
workbook? it started on November 18, I would appreciate any
recommendations this is a very important excell file.
Thank You
I called MS service department for help, but they said they won't prvide me
with free help becasue MS IRM software is free. Unless I'm willing to pay 150
yuan (about $20). Actually, my documents are much more valueable than $20,
who will pay for my loss?
"Bernard Jammet" wrote:
> .
>
The files are VERY important for me and who will fix that?
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rc_martensen
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I too am having this same issue.
Global issue,ms's customer department did not give us an exactly
answer by now.Just becuse IRM is a free services? about 4 days
past,still no reply !
兄弟,我打电话的时候,微软的服务小姐说即使交钱也未必能解决问题,现在看来的确如此。
I have the exact problem, with word documents. I tried on different
machines, with different documents. Also I tried with a 2 weeks old
virtual machine that doesn't have updates enabled. It obviously gets
something form the IRM server that is not able to decrypt the
document. If i create new documents today and I protect them, than it
works fine.
Microsoft took the access to my own documents and I'm mad. It behaves
like there was a key; I gave the key to Microsoft and than it doesn’t
give me back my key, but rather another key.
I wished I would’ve been informed: "You may not be able to get to your
information even if you know the password! Don't use Microsoft
Information Rights Management to protect you files for any reason
other than for entertainment and scientific curiosity!"
Microsoft gurus - please answer! What's going on and how can it be
fixed? Please help!
--
howeyb
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This is indeed a horrible mess.
But understand that Microsoft employees don't answer questions here ...
we're all volunteers.
Microsoft is no doubt aware of the problem; I expect they'll make the
solution known when they know it.
MS online help said:"too complex,I can't help you "
Even though my problem isn't resolved, it's nice to know that somebody
out there has faith that Microsoft would be willing to put some
time/effort into a problem that has developed with free software.
I hope you are right!
I've reported it to a contact of mine there and made sure to underline
the urgency of the problem. It seems to have come up here just in the
last few days.
Really ? hope so.
Having the same issue with an EXCELL file...
I escalated to Microsoft support and got the folowing response:
The issue has been escalated to the RMS dev team and they are working
on a fix. Here's the official response:
We have recently become aware of an issue with Microsoft Information
Rights Management Trial Service. Some users may not be able to open
protected content that use this service. Please note that Enterprise
customers using their own internal RMS 1.0 and AD RMS infrastructure
are not affected by this issue.
We have isolated the root cause of this issue. To resolve this, we
need to make a change to the Microsoft Information Rights Management
Trial Service. Please rest assured that your content will continue to
be accessible after this change is in place.
It is the RMS team's top priority to bring this issue to resolution.
We will need to devote additional development and test time to ensure
a high quality fix . We estimate that we can address the issue which
requires the development and testing of a fix within the next few
weeks.
We sincerely apologize for the disruption this issue has caused and
will provide any updates ASAP.
"Bernard Jammet" wrote:
> .
>
"We estimate that we can address the issue which requires the
development and testing of a fix within the next few weeks."
Here's the latest
<http://blogs.technet.com/rmssupp/archive/2009/11/25/passport-rms-service-
experiencing-technical-difficulties.aspx>
>
> "Bernard Jammet" wrote:
>
> > On Nov 23, 8:57 am, cosmo <cosmo...@gmail.com> wrote:
It's been broken into two lines, either at your end or mine.
Combine the two lines into one and it works.
I like many others have experienced problems with IRM dating back to
18th Nov. Recent posts have indicated that microsoft may well be able
to offer a solution to regain access to the afflicted files. Would the
solution be generic or would each person with the IRM problem have to
request assistance and if so from whom?
I'm not an MS employee, nor are we likely to hear from MS employees
here. I know nothing of MS' internal plans for this. I'm just posting
what I've been able to learn on the net.
If you're interested in how this plays out, I'd subscribe to the blog
that the earlier link points to.
"Bernard Jammet" <bja...@gmail.com> wrote in message
news:b2eb4152-4781-4e68...@r5g2000yqb.googlegroups.com...
On Nov 23, 8:57 am, cosmo <cosmo...@gmail.com> wrote:
Thanks to all!
It seems that the problem was solved yesterday. I could finally access
my excel files!
I will not remove IRM from the files because I believe Microsoft
learned something about this issue and I will trust that future problems
of this kind will be solved in a shorter period than the one taken at
this time.
Besides the long time taken to be solved, I also would like to
emphasize the complete silence of Microsoft about clarifying the issue
to its customers. I hope that Microsoft can be more clear in the future
to keep us informed about these kind of problems.
Rodrigo
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rc_martensen
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"howeyb" wrote:
> .
>
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howeyb
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I too have the same problem in tring to access my IRM-protected Excel
2003 spreadsheets. This problem started sometime late this morning as I
was able to get into them when I got in at ~8:00 am.
I chose to protect them in this manner as it was the only way to
effectively keep people out of the files - I also had to place the
hard-copy printouts under lock and key. I have to update these files,
sometimes several times a day. Now, I am unable to get into them at
all. Please help - my boss is LIVID.
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DocControl
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howeyb
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Hope the helps,
Bobby
"howeyb" wrote:
> .
>
A hotfix for 2003 problems was just released:
<http://blogs.technet.com/office_sustained_engineering/archive/2009/12/12/
cannot-open-office-2003-documents-protected-with-rms-update.aspx>
Would one or more of you give this a try and let the rest know if it
helps? Thanks.
Thanks Bobby,
Tom
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DocControl
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(that's on 2 lines in this note, but it's one url).
Eventually, I downloaded the hot fix, which I now have on a folder on
my computer. However, I did not install it, because it came with so many
warnings about it's being preliminary and having the possibility of
causing other problems, with the recommendation to wait for the next
Office 2003 Service Pack, when the hotfix compatibility will be
assured.
I had gotten lucky over the weekend. For reasons I'm not sure of, the
copies of my IRM-protected files that were on my home computer (where
I'd also installed IRM so I could open them in the past) did open. After
saying a thank you prayer to every deity in the universe, I copied the
contents of the protected files and pasted them in their entirety into
non-protected, blank documents and saved them. Those new (unprotected)
files open on all my computers, and I don't think I will be using IRM
again. I certainly won't use it before the service pack update.
--
frankrober
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