Games not available, fixed by tech support....
DwightSF
I must say, Tech Support got back to me within the day, and not one, but two
of them responded, so feel free to ask them about your problems..... they
fixed mine in a hurry!
DwightSF
From : MSN Customer Support
<MSSGR.FREE.NA.US.EN.SY...@css.one.microsoft.com>
Sent : Wednesday, August 17, 2005 3:43 PM
To :
CC : <MSN Messenger Technical Support>
Subject : RE: SRX1001366226ID - MSN Messenger:I have a comment about
Me:Negative:Feature
| | | Inbox
Hello Dwight,
Thank you for writing to MSN Messenger Technical Support. My name is Marco
and I am here to help you address the issue you are experiencing.
From what I read in your e-mail, you cannot play games through the MSN
messenger because you receive a message saying that "The List of activities
or games is temporarily unavailable. Please close and try again later." I
understand your concern and I apologize for any inconvenience this issue may
have caused you.
» The following conditions may apply:
- The list of games on the Games & Activities site may not be correctly
cached on the computer.
- Your firewall may be blocking the list from being downloaded from the MSN
Messenger servers.
- The game server is slow or your Internet connection is slow, and MSN
Messenger timed out while it was starting the game.
» I have included the instructions that will help you solve the issue.
Follow these steps in the order that they appear:
1. Clear your Internet cache, and then open the Games & Activities site:
a. Sign out of MSN Messenger.
b. Clear your Internet cache:
i. Start Microsoft Internet Explorer.
ii. On the "Tools" menu, click "Internet Options."
iii. Click "Delete Files," and then click "OK."
c. Sign in to MSN Messenger.
d. Open the Games & Activities Web site.
2. Some firewall programs may not allow the Games and Activities list to
render correctly.
Note
This issue has been identified as a known issue with Norton Internet
Security (NIS).If you are using NIS, and you are experiencing this issue,
follow these steps:
a. Remove Port 80 from the HTTP port list:
i. Click the NIS notification area icon, and then select "Norton Internet
Security" from the top of the list.
ii. Click "Options."
iii. Click the "Firewall" tab.
iv. Under the "HTTP port" list, find the number "80" in the list, highlight
it, and then click the "Remove."
v. Click "OK."
b. If you have any other firewall program, temporarily disable the firewall.
MSN Messenger caches the list in the Internet cache. Therefore, temporarily
disabling the firewall
and causing the list to refresh is a possible workaround. Make sure that the
firewall is re-enabled immediately after the list is refreshed.
Important
We recommend that you evaluate the risks that are associated with
implementing this workaround in your particular environment. If you implement
this workaround, take any
appropriate steps to help protect the system.
a. Right-click the icon for the firewall or antivirus software, and then
click "Disable." If this option is not available, click "Exit."
b. Sign in to MSN Messenger, and then click the Activities or Games icons to
fetch the list of activities and games. This list is now cached and available
until you clear the
Internet cache as mentioned in step 1.
c. Re-enable the firewall. To do this, start your firewall program from the
list of programs.
3. You may have a slow Internet connection or the game server may be slow to
respond, try to sign in to MSN Messenger after several minutes.
Dwight, the information I have provided you with should answer your
questions and solve the issue, but if you find that you need additional
assistance, please do not hesitate to contact us again. We are always here at
your service.
Thank you again for contacting MSN Messenger Technical Support and have a
great day.
For additional on-line help, please go to: http://messenger.msn.com/Help
Sincerely,
MarcoMSN Messenger Technical Support
--- Original Message ---
From: MSSGR.FREE.NA.US.EN.SYK.ELS.TS.T02.SPT.PC.EM
Sent: Tuesday, January 02, 0001 12:00:00 AM UTC
To: dwightflyspao@
Subject: RE: SRX1001366226ID - MSN Messenger:I have a comment about
Me:Negative:Feature
Hello Dwight,
Thank you for writing to MSN Messenger Technical Support. My name is Dave
and I am here to help you address the issue you are experiencing.
From what I read in your e-mail, the games of MSN Messenger are not starting.
When you start a game from the MSN Messenger Games & Activities
site, you receive the following error message:
-- "The Games & Activities site is unavailable at this time"
I understand the concern and I apologize for any inconvenience this issue
may have caused you.
The following conditions may apply:
-- The list of games on the Games & Activities site may not be correctly
cached on the computer.
-- Your firewall may be blocking the list from being downloaded from the MSN
Messenger servers.
-- The game server is slow or your Internet connection is slow, and MSN
Messenger timed out while it was starting the game.
I have included the instructions that will help you solve the issue. Follow
these steps in the order that they appear:
1. Clear your Internet cache, and then open the Games & Activities site:
a. Sign out of MSN Messenger.
b. Clear your Internet cache:
a. Start Microsoft Internet Explorer.
b. On the "Tools" menu, click "Internet Options."
c. Click "Delete Files," and then click "OK."
c. Sign in to MSN Messenger.
d. Open the Games & Activities Web site.
2. Some firewall programs may not allow the Games and Activities list to
render correctly.
Note: This issue has been identified as a known issue with Norton Internet
Security (NIS).
If you are using NIS, and you are experiencing this issue, follow these
steps:
a. Remove Port 80 from the HTTP port list:
a. Click the NIS notification area icon, and then select "Norton Internet
Security" from the top of the list.
b. Click "Options."
c. Click the "Firewall" tab.
d. Under the "HTTP port" list, find the number "80" in the list, highlight
it, and then click the "Remove."
e. Click "OK."
b. If you have any other firewall program, temporarily disable the firewall.
MSN Messenger caches the list in the Internet cache. Therefore, temporarily
disabling the firewall and causing the list to refresh is a possible
workaround. Make sure that the firewall is re-enabled immediately after the
list is refreshed.
Important: We recommend that you evaluate the risks that are associated with
implementing this workaround in your particular environment. If you implement
this workaround, take any appropriate steps to help protect the system.
a. Right-click the icon for the firewall or antivirus software, and then
click "Disable." If this option is not available, click "Exit."
b. Sign in to MSN Messenger, and then click the Activities or Games icons to
fetch the list of activities and games. This list is now cached and available
until you clear the Internet cache as mentioned in step 1.
c. Re-enable the firewall. To do this, start your firewall program from the
list of programs.
3. You may have a slow Internet connection or the game server may be slow to
respond, try to sign in to MSN Messenger after several minutes.
Dwight, the information I have provided you with should answer the questions
and solve the issue, but if you find that you need additional assistance,
please do not hesitate to contact us again. We are always here at your
service.
Thank you again for contacting MSN Messenger Technical Support and have a
great day.
For additional on-line help, please go to:
http://messenger.msn.com/Help
Sincerely,
Dave
MSN Messenger Technical Support Team
----------------------------------------------------------------------------------------
--- Original Message ---
From:
Sent: Wednesday, August 17, 2005 8:27:50 PM UTC
To: mmssupport
Subject: MSN Messenger:I have a comment about Me:Negative:Feature
Service:
MSN Messenger
Type of issue:
I have a comment about Messenger
Negative
Feature
Full Name:
Dwight Lytle
What e-mail address would you like a response sent to?
dwight...@hotmail.com
Primary e-mail address/member ID associated with the account you are
inquiring about:
dwight...@hotmail.com
To ensure a quick resolution, provide as many details as possible, including
the date and time the problem occurred, a description of what you were trying
to do, the detailed steps you took that led up to the problem, and details on
any error messages that you received.
Games are always "List of activities or games is temporarily unavailable.
Please close and try again later."
I like the person below, can join others, but they must initiate the game, I
cannot. Sometimes the message box will not go away until I quit MSN Messenger.
I am not the only one experiencing this either see:
http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsxp.messenger&mid=74ed4e70-3234-4891-9ff6-6d34cb937c58&sloc=en-us
Frequency of the issue:
Always present
Where are you trying to connect from?
Home LAN
Which Version of Messenger are you Running?
7.0
If you have a firewall, which one?
Norton Internet Security
Who is Your ISP?
Other
Type of Internet connection:
DSL
Where did you get Messenger?
Download from MSN
Which operating system are you using?: Mozilla/4.0 (compatible; MSIE 6.0;
Windows NT 5.1; SV1; .NET CLR 1.0.3705; .NET CLR 1.1.4322; Media Center PC
2.8)
Which browser are you using: IE6
Location: en-us - English (United States)
Type of Support: E-mail Support
Jonathan Kay [MVP]
Just for my own personal accounting, I assume it was the Norton portion that was an issue?
____________________________________________
Jonathan Kay
Microsoft MVP - MSN Messenger/Windows Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2005 Jonathan Kay.
You *must* contact me for redistribution rights.
"DwightSF" <Dwig...@discussions.microsoft.com> wrote in message
news:AA8F88C9-BF79-4443...@microsoft.com...
Peter Foldes
Just my personal observation and experience from newsgroups
--
Peter
Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.
"Jonathan Kay [MVP]" <msnews...@jonathankay.com> wrote in message news:e9smgKAp...@TK2MSFTNGP12.phx.gbl...
Jonathan Kay [MVP]
Yes, I'm afraid I agree entirely. My opinion of Norton products (and Symantec in general) has
been considerably low for awhile.
____________________________________________
Jonathan Kay
Microsoft MVP - MSN Messenger/Windows Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2005 Jonathan Kay.
You *must* contact me for redistribution rights.
"Peter Foldes" <ok...@hotmail.com> wrote in message
news:%23Vo%23I4BpF...@TK2MSFTNGP10.phx.gbl...