Microsoft Money Plus 2008 Freezing
sten.s...@gmail.com
trying to merge transactions in my Bank of America (CA) account.
When transactions are downloaded and get matched up with the wrong
manually entered transaction, i click the "change" button on the
transaction line. This takes me to another screen where I can either
click the radio button to select "Do not match these transactions" or
"match this transaction to..."
Regardless of which option I select, when i click on the "Done" button
OR the cancel button, the main window goes white and I lose all
control of the program. My only option is to right-click in the task
bar and select "close" and click "End Now."
Has anyone else had this problem? I have literally spent HOURS on the
phone with Microsoft trying to fix this to no avail... I've even
rebuilt my ENTIRE money file from scratch (this has taken hours and
hours) and it's doing it again. It is currently being escalated to
the "research team" and I'm suppsed to hear back.
any additional input from anyone else who has had this problem would
be much appreciated!
Cal Learner-- MVP
>I am having an issue where Money will freeze up inexplicably when I am
>trying to merge transactions in my Bank of America (CA) account.
>When transactions are downloaded and get matched up with the wrong
>manually entered transaction, i click the "change" button on the
>transaction line. This takes me to another screen where I can either
>click the radio button to select "Do not match these transactions" or
>"match this transaction to..."
>Regardless of which option I select, when i click on the "Done" button
>OR the cancel button, the main window goes white and I lose all
>control of the program. My only option is to right-click in the task
>bar and select "close" and click "End Now."
>Has anyone else had this problem? I have literally spent HOURS on the
>phone with Microsoft trying to fix this to no avail... I've even
>rebuilt my ENTIRE money file from scratch (this has taken hours and
>hours) and it's doing it again.
I guess you have tried reinstalling Money,
File->RepairMoneyFile->StandardFileRepair level 2 file repair, and
File->Repair->RemoveAllBillsData.
harrelsonesq
Nuke the Bills fixed it. I didn't have to do file repair.
Susan
<sten.s...@gmail.com> wrote in message
news:56d9defb-6cf5-4126...@k39g2000hsf.googlegroups.com...
Ken
harrelsonesq
You will have to re-enter all your scheduled bills after you do this. You
may wish to make a copy of your data file before hand, in case you don't
like the result.
As near as I can tell, from my experience and the posts in this NG, this
appears to be an issue specific to a file newly upgraded from Money 2005 to
Money Plus. If that's not your situation, i.e., downloading bank
transactions in Money Plus used to work, your problem may be something else.
In any case, start with removing the bills data, and, if it doesn't work,
proceed to the next "repair" option.
Susan
"Ken" <K...@discussions.microsoft.com> wrote in message
news:393F12ED-641C-4160...@microsoft.com...
stenman16
> File -- Repair Money File -- Remove all Bills Data.
>
> You will have to re-enter all your scheduled bills after you do this. You
> may wish to make a copy of your data file before hand, in case you don't
> like the result.
>
> As near as I can tell, from my experience and the posts in this NG, this
> appears to be an issue specific to a file newly upgraded from Money 2005 to
> Money Plus. If that's not your situation, i.e., downloading bank
> transactions in Money Plus used to work, your problem may be something else.
>
> In any case, start with removing the bills data, and, if it doesn't work,
> proceed to the next "repair" option.
>
> Susan
>
> "Ken" <K...@discussions.microsoft.com> wrote in message
>
> news:393F12ED-641C-4160...@microsoft.com...
>
>
>
> > Would you kindly explain what you disabled to resolve your issue?
>
> > "harrelsonesq" wrote:
>
> >> I upgraded from Money 2005 to Money Plus deluxe and had the same problem.
> >> Nuke the Bills fixed it. I didn't have to do file repair.
>
> >> Susan
>
> >>news:56d9defb-6cf5-4126...@k39g2000hsf.googlegroups.com...
> >> >I am having an issue where Money will freeze up inexplicably when I am
> >> > trying to merge transactions in my Bank of America (CA) account.
> >> > When transactions are downloaded and get matched up with the wrong
> >> > manually entered transaction, i click the "change" button on the
> >> > transaction line. This takes me to another screen where I can either
> >> > click the radio button to select "Do not match these transactions" or
> >> > "match this transaction to..."
> >> > Regardless of which option I select, when i click on the "Done" button
> >> > OR the cancel button, the main window goes white and I lose all
> >> > control of the program. My only option is to right-click in the task
> >> > bar and select "close" and click "End Now."
> >> > Has anyone else had this problem? I have literally spent HOURS on the
> >> > phone with Microsoft trying to fix this to no avail... I've even
> >> > rebuilt my ENTIRE money file from scratch (this has taken hours and
> >> > hours) and it's doing it again. It is currently being escalated to
> >> > the "research team" and I'm suppsed to hear back.
> >> > any additional input from anyone else who has had this problem would
>
> - Show quoted text -
I have tried everything except the Remove Bills Data
i have comepletely rebuilt my Money file from scratch and the problem
comes back. Last week I was able to use the account again and it
would allow me to merge and change transactions correctly. Today I
try again, and I'm back to the same freezing problem.
You may be on to something with the bills. I know over the last week
I was adding more bills and re-affiliating certain bills to my newly
built account... My question is though, if i remove all my bills and
rebuild them again, what's to prevent this from happening again? I'm
getting really tired of deleting and rebuilding only to find the
problem keeps coming back!
stenman16
>
> You will have to re-enter all your scheduled bills after you do this. You
> may wish to make a copy of your data file before hand, in case you don't
> like the result.
>
> As near as I can tell, from my experience and the posts in this NG, this
> appears to be an issue specific to a file newly upgraded from Money 2005 to
> Money Plus. If that's not your situation, i.e., downloading bank
> transactions in Money Plus used to work, your problem may be something else.
>
> In any case, start with removing the bills data, and, if it doesn't work,
> proceed to the next "repair" option.
>
> Susan
>
> "Ken" <K...@discussions.microsoft.com> wrote in message
>
> news:393F12ED-641C-4160...@microsoft.com...
>
>
>
> > Would you kindly explain what you disabled to resolve your issue?
>
> > "harrelsonesq" wrote:
>
> >> I upgraded from Money 2005 to Money Plus deluxe and had the same problem.
> >> Nuke the Bills fixed it. I didn't have to do file repair.
>
> >> Susan
>
> >>news:56d9defb-6cf5-4126...@k39g2000hsf.googlegroups.com...
> >> >I am having an issue where Money will freeze up inexplicably when I am
> >> > trying to merge transactions in my Bank of America (CA) account.
> >> > When transactions are downloaded and get matched up with the wrong
> >> > manually entered transaction, i click the "change" button on the
> >> > transaction line. This takes me to another screen where I can either
> >> > click the radio button to select "Do not match these transactions" or
> >> > "match this transaction to..."
> >> > Regardless of which option I select, when i click on the "Done" button
> >> > OR the cancel button, the main window goes white and I lose all
> >> > control of the program. My only option is to right-click in the task
> >> > bar and select "close" and click "End Now."
> >> > Has anyone else had this problem? I have literally spent HOURS on the
> >> > phone with Microsoft trying to fix this to no avail... I've even
> >> > rebuilt my ENTIRE money file from scratch (this has taken hours and
> >> > hours) and it's doing it again. It is currently being escalated to
> >> > the "research team" and I'm suppsed to hear back.
> >> > any additional input from anyone else who has had this problem would
>
> - Show quoted text -
ok... so i did a standard file repair (to create a new file) and
removed all bills data, and it works! so, i think we may have
pinpointed where the corruption lies.
The problem is i'm 95% sure the problem will return once i re-create
all my bills since I've already re-started from scratch and the
problem returned. i guess i will take this up with Microsoft.
Do any of you have any ideas or insight here? Did the problem ever
come back to you?
harrelsonesq
Money handles scheduled bills between 2005 and Plus.
Thus, nuking the bills removes the 2005 bills -- and the incompatibility
that makes Plus crash. The recreated bills are created in -- and thus fully
compatible with -- Plus.
As I said previously, if your issue arose under circumstances other than a
new upgrade to Plus, it probably was caused by something else, and removing
the bills may or not be the definitive fix it was in my case. You haven't
said whether the crashing behavior started immediately after upgrading, or,
if so, which version you upgraded from, so it's hard to say whether the fix
will stick or not.
I suspect it will, though. When the problem returned before, if I understand
you correctly, you had taken steps other than nuking the bills. That way,
the offending bill data -- whatever it is -- was still present to cause a
problem whenever you started the transaction matching process.
Let us know how it goes.
Susan
"stenman16" <sten.s...@gmail.com> wrote in message
news:be5e5c25-e5fb-4e29...@u10g2000prn.googlegroups.com...
Mark
start with a New file?
If you simply deleted accounts/bills/etc and recreated them in the same
file, then the corrupted/old bill data would still be in the file.
-Mark
"stenman16" <sten.s...@gmail.com> wrote in message
news:149c3a46-9b01-4467...@m34g2000hsb.googlegroups.com...
gusdr...@gmail.com
with MS Money 07. The interesting thing is, I had this SAME issue with
MS Money 06, and I called MS tech support and we went through hours of
trying to help, to no avail. They basically told me I had to export
accounts, then re-import, re-create bills, etc. So much work! And I
have SO MANY bills, that it's such a shame to lose all that work and
time I've put into getting my financial life in order.
Ultimately, I bought MS Money 07 Premium, upgraded the MS Money 06
Premium, and still no luck. So, I just started fresh with my MS Money
07... from scratch. Ahh... I was finally working. BUT NOW,
inexplicably, it has appeared again! And this is after putting
everything on a new computer as well!
So, as has already been explained, when transactions are downloaded
and get matched up with the wrong manually entered transaction, i
click the "change" button on the transaction line. This takes me to
another screen where I can either click the radio button to select "Do
not match these transactions" or "match this transaction to..."
Regardless of which option I select, when i click on the "Done" button
OR the cancel button, the main window goes white and I lose all
control of the program.
When the app freezes and I do a ctrl-alt-del and look at Task Manager,
I see that CPU usage becomes 100% until I 'end task/process' for MS
Money.
Again, I have all of these bills, tons of them, all on their own
cycles, plus Debt Planner items. I DON'T want to start over with all
my bills-- is there any other solution before having to go through all
of this again??? And what is to say this SAME thing won't happen
AGAIN???
Frustrated!
Steve
microsoft.public.money:
> So, as has already been explained, when transactions are downloaded
> and get matched up with the wrong manually entered transaction, i
> click the "change" button on the transaction line. This takes me to
> another screen where I can either click the radio button to select "Do
> not match these transactions" or "match this transaction to..."
> Regardless of which option I select, when i click on the "Done" button
> OR the cancel button, the main window goes white and I lose all
> control of the program.
>
> When the app freezes and I do a ctrl-alt-del and look at Task Manager,
> I see that CPU usage becomes 100% until I 'end task/process' for MS
> Money.
This could be a problem with an unrelated driver -- perhaps your video
card driver. These problems are *very* hard to diagnose. There's no way
to tell without actually doing the upgrades and testing each one.
Do a full backup.
Upgrade the driver for your video card. Remove and reinstall it if it
doesn't need to be upgraded. See if the problem went away.
Repeat for other devices, like keyboard, mouse, hard drive, USB ....
Did I mention you should do a full backup?
As a quick trial, you can delete _everything_ in the device manager,
then let Windows rediscover and reinstall them. I do this sometimes for
clients with really odd performance problems. Sometimes it helps,
sometimes not, but it's easy.
Make that backup before you try anything.
--
Steve B.
New Life Home Improvement
gusdr...@gmail.com
> gusdresc...@gmail.com wrote on 28 Feb 2008 in group
Well, the first time the problem occurred it was on a different system
altogether. That was when I reinstalled from scratch and got it
working again. Then, when I got my new laptop, I installed the Money
app on it and loaded my saved Money file, and I was up and running in
no time with all of my info. So, it's on a new system now that this
problem is occurring. Once was a desktop, now a laptop. And I have
taken the file back to the desktop machine to see if loading up that
file with the version of Money on there would work and it runs, but it
continues to freeze whenever you click to "change" the transaction as
noted above. All of this leads me to believe it is unlikely it is a
driver issue, especially considering I have a very bare-bones system.
Thoughts?
Thanks again!
Steve
microsoft.public.money:
> Well, the first time the problem occurred it was on a different
> system altogether. That was when I reinstalled from scratch and got
> it working again. Then, when I got my new laptop, I installed the
> Money app on it and loaded my saved Money file, and I was up and
> running in no time with all of my info. So, it's on a new system now
> that this problem is occurring. Once was a desktop, now a laptop. And
> I have taken the file back to the desktop machine to see if loading
> up that file with the version of Money on there would work and it
> runs, but it continues to freeze whenever you click to "change" the
> transaction as noted above. All of this leads me to believe it is
> unlikely it is a driver issue, especially considering I have a very
> bare-bones system. Thoughts?
I think you're right -- it's not a driver issue.
The next thing I'd think about is a corrupt data file. Try a repair,
both level 1 and level 2. You can also try flushing your Internet
Explorer cache. These are both quick and easy, so you might as well try.
Do the repair on a *copy* of your data file to see if it works.
I'm sorry if you've already tried these steps. The Microsoft Usenet
server doesn't have any history for this thread.
Gus
> gusdresc...@gmail.com wrote on 03 Mar 2008 in group
Hi Steve, thanks for the advice. Here is a link to the whole thread,
which is how I've been reading and responding:
http://groups.google.com/group/microsoft.public.money/browse_thread/thread/e99d78eeb552f855?tvc=2&fwc=2
I have tried repairing both ways, no luck. It's a strange issue, but I
am at least comforted to know I am not the only one having the issue.
I just wish Microsoft would figure out how to solve it without
requiring users to have to delete and re-add all bills.
Thanks again!
Gus
Gus
> which is how I've been reading and responding:http://groups.google.com/group/microsoft.public.money/browse_thread/t...