Money H&B Will Not Start
neil154
fine. I even used it this morning but now when I try to start it I get the
screen about the Money Online Services Policy. I check that I accept then I
get a screen that says "Money was unable to load the registration library
(dll). I then check OK and it does not run.
I am not in a position to reinstall Money until tomorrow, but I wan't your
thoughts on what might have caused the problem and if the reinstall will
correct the problem.
Thanks
neil154
I uninstalled Money HB (Plus Version) and then reinstalled. When I
installed I got a message that it could not find "eularegn.dll", so I went to
the web and found a copy (no idea if it is the right program or right
version) and allowed Money to install it and got the normal message about
successful installation. When I tried running Money HB I got the Online
Service Policy message and I checked Okay then then Money program disappeared
and is not running.
I need your help, Please.
neil154
Spysweeper has a new version which interacts poorly with Money. The
solution for me was to disable Spysweeper, reinstall Money then reenable
Spysweeper. I have not yet done a new sweep but Microsoft says this should
fix the problem.
Pseli
See the respone I received from a tech support rep. Not sure he even read my
email. To make matters worse, he even offers that I can correct him if he is
wrong in his understanding of the issue, except there is no way to reply to
his email!!!
Hello Dennis,
Thank you for contacting Microsoft Money Online Support Services. My name is
George, and I'll be assisting you with your case today. I hope that you’re
doing great!
To give the most accurate support possible, I would like to give a brief
summary of the problem as I understand it.
You get an error message once you try to open Money.
If I have misunderstood the issue, please don't hesitate to let me know.
I apologize things are not working as they should and I will certainly help
you with the issue in any possible way I can.
What could be happening is that the Money software was not properly
installed. Please remove Microsoft Money from your computer and try to
install it once more. I have listed the steps for you to be able to remove
/reinstall Microsoft Money:
neil154
reappeared. SpySweeper has since updated its software and once I updated the
software and defination files the problem no longer appears.
Pseli
instructions which included an uninstall program and instructions to
reinstall (Spy Sweeper). I followed all of the instructions and ended up with
the same problem?
Oh and by the way MS responded to my SECOND request for help, and if you can
believe it they closed my second reply as a duplicate of the first. And the
person "Juan Campos" did not explain how I could reply to the first tech rep
nor can I reply to Juan asking how I can reply to George. Talk about
frustrating!!
neil154
my problem.
NOTE: Please update the Spy Sweeper Program and Spy Sweeper definitions at
Options>Update>Update Spy Sweeper before proceeding with the troubleshooting.
To resolve the spyware/virus issue we request you to perform the sweep
function by following the steps given below:
1. Open the Spy Sweeper Program.
2. Click on the "Options" button.
3. Select the sweep option as per your requirement.
4. Click on the "Sweep Now" button.
Configure Spy Sweeper to always quarantine the particular spyware/virus by
following the steps given below:
1. Open the Spy Sweeper Program.
2. Click on "Options".
3. Select the "Always Apply" tab.
4. Select the items listed and click on "Always Quarantine".
If the issue was not resolved please report the threat to Webroot by
following the steps given below:
1. Open the Spy Sweeper Program.
2. Click on the "Options" button.
3. Select the "Program" tab.
4. Click on the "Report Potential Threat" button.
5. Provide your e-mail address and describe the symptoms you are experiencing.
Pseli
Hi,
In order to resolve the issue please uninstall and reinstall the program.
You can uninstall the program using SSCCleanup tool. Please click on the
download link given below and download the SSCCleanup tool.
http://download.webroot.com/SSCCleanup.exe
Run the file named SSCCleanup.exe to start the uninstallation process. Once
completed restart your computer and request a new download of Spy Sweeper by
going to:
http://sales.webroot.com/downloads/registered/links/SpySweeperRegSetup_1.exe
During the installation process use the keycode of the program that is
currently installed in your program. You can check the keycode by clicking on
"About Spy Sweeper" in the home page.
If still issue persists we would like to gather more information from your
computer. In Windows 98, ME, 2000, XP, or Vista, please use the following
steps to collect this information:
1. Click Start.
2. Click All Programs (Programs in Windows 98 and ME).
3. Click Accessories.
4. Click System Tools.
5. Click System Information.
6. Once the System Information opens and finishes refreshing, click File
7. Click Save.
This opens a new Save As window.
8. Please select Desktop in the Save In drop down box, or on the left hand
side of this window.
9. Place the first half of your e-mail address in the Filename textbox (For
example, broberts@).
10. Click Save. Save the file to your Desktop.
This file allows us to see what exactly is on your system for hardware and
software purposes. The file may help us to isolate the issue. According to
the Webroot Privacy Policy, we use this information for no other purpose than
to research your support issue. You can find our privacy policy at:
http://www.webroot.com/privacy/?WRSID=d1d79a3039d11b7c923daa3d4873b9f2
11. Update your question (click the 'update' link available in your email),
add your updates when you get to the site and before you submit your update,
click the Browse button in the document attachment section. Browse to the
file you just saved, and click Open
Thank you for contacting Webroot Customer Support.
Customer (Dennis Arndt) 09/18/2008 06:58 PM
I have read many blogs on the internet and many are saying that it's an
issue with Spy Sweeper, have you heard of this?
Auto-Response 09/18/2008 06:58 PM
Title: Conflict between Spy Sweeper version 5.8 and Trend Micro AV causing
Trend Micro AV to report “Loading”; system may freeze
Link:
http://support.webroot.com/cgi-bin/webroot.cfg/php/enduser/popup_adp.php?p_faqid=1687&p_created=1221588388
Title: Aborting Installation: Error (1603): Fatal error during installation
Link:
http://support.webroot.com/cgi-bin/webroot.cfg/php/enduser/popup_adp.php?p_faqid=1569&p_created=1216304086
Title: System hangs as programs load in system tray after installing Webroot
AntiVirus/Spy Sweeper 5.8
Link:
http://support.webroot.com/cgi-bin/webroot.cfg/php/enduser/popup_adp.php?p_faqid=1612&p_created=1217629883
Title: System performance issue
Link:
http://support.webroot.com/cgi-bin/webroot.cfg/php/enduser/popup_adp.php?p_faqid=317&p_created=1188423616
Title: Webroot AntiVirus/Spy Sweeper 5.8 and the Keylogger shield
Link:
http://support.webroot.com/cgi-bin/webroot.cfg/php/enduser/popup_adp.php?p_faqid=1578&p_created=1216305889
Pseli
neil154
virus.
lspers
registration library.dll file? please
neil154
"virus" which controls eularegn.dll and then tell Spysweeper to ignore that
"virus" it is a temporary fix. The "virus" is something like Virtual. I
don't really understand why the instructions that I posted that I got from
Spysweeped won't fix your problem when it fixed mine.
lspers
work...any other ideas to try, I do not have a disk in reinstall because I
bought the upgrade that was downloaded directly from Money.
Cal Learner-- MVP
>I also am having this same problem and the solution fron SpySweeper did not
>work...any other ideas to try, I do not have a disk in reinstall because I
>bought the upgrade that was downloaded directly from Money.
Go to findmyorder.com and download the install file now. Then burn
it onto a CD or DVD. Keep that in case you later want to reinstall
Money. Mark the CD/DVD with your key that you will need to activate.