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No Synchronization in 4 days!!

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STinGA

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Jun 5, 2006, 11:29:02 PM6/5/06
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After the first day (6/2/2006) that synchronization between Microsoft Money
and MSN Money didn't work because their servers are down for maintenance I
didn't get too concerned when they were not back up on 6/3/2006, but now it
is 6/5/2006 and the network status message at
http://moneycentral.msn.com/common/networkstatus.asp still has the same
information posted. I am starting to get concerned. Being down for 4 days
is totally unacceptable in any well run business. This is absurd and a total
disrespect of Microsoft for their customers.

Anyone out there in MS land got any idea as to how long this outage is going
to last?

John Luckett

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Jun 5, 2006, 11:55:01 PM6/5/06
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I was trying to setup a new MS Money file but haven't been able to because
this "maintenance" prevents me from correctly setting up my accounts. I'm
also concerned. I've been using Quicken in the meantime but I have Money
2006 Premium and would like to use it...

I hope someone can soon shed some light on when things might be running
again...

KYDog

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Jun 6, 2006, 8:50:02 AM6/6/06
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I have had the same trouble. This is the 3rd major problem with MS Money
2006 in the last 3 months. This is totally NOT acceptable! And, the lack of
intelligent information about the outage.....let's not even go there. Come
on MS!

Raichean

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Jun 6, 2006, 12:31:02 PM6/6/06
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Ditto.. same problem.

STinGA

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Jun 6, 2006, 3:54:46 PM6/6/06
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Well, there is finally an update on the Microsoft Network Status web
page. It now shows a status which reads as follows:

"Status: We are still performing maintenance, but hope to have it
finished with in the next few days"

Looks like there is a good chance we are looking at a week without
synchronation. This is day 5!!

Dan

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Jun 6, 2006, 5:21:58 PM6/6/06
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I seriously can't believe the incompetence. I really hope someone is
getting fired. Do the higher-ups at Microsoft even care about the
Money team, or are they just sitting there in their cubes whittiling
the days away working on the next minor incremental upgrade for next
year? What a freakin disaster! This is seriously why people hate
Microsoft.

Hal

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Jun 6, 2006, 6:28:54 PM6/6/06
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I think that it's more likely to be neglect than incompetence. Anything
having to do with MS Money is pretty far down on Microsoft's list of
priorities.

"Dan" <dan...@gmail.com> wrote in message
news:1149628918.2...@g10g2000cwb.googlegroups.com...

Bluesky4x4

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Jun 6, 2006, 7:41:02 PM6/6/06
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Money is pretty useless without this functionality. I can go back to paper or
excel if they keep this up.

STinGA

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Jun 6, 2006, 9:24:48 PM6/6/06
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I agree with your comment on useless without this functionality.
Be careful with your alternatives. Excel is a Microsoft product too :)
Paper might be the safest way to go, and at this point, it would be
faster than waiting on Microsoft to get their act together with their
server maintenance!

Cal Learner-- MVP

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Jun 6, 2006, 9:35:49 PM6/6/06
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In microsoft.public.money, Bluesky4x4 wrote:

>Money is pretty useless without this functionality. I can go back to paper or
>excel if they keep this up.

That's untrue. Many (if not most) people use Money a lot, and never
use the synchronization.


STinGA

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Jun 6, 2006, 11:05:33 PM6/6/06
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I hate to differ with you Cal, as I know that you have posted a lot of
good and helpful information to many posts, but one of the reasons, if
not the main reason, that most people use Money (or Quicken) is so that
they don't have to manually log on to multiple financial institutions
to track their account activity and balances for banking accounts,
credit card accounts and investment accounts. Without synchronization
for accounts that do not communicate "direct" with Money it leaves no
alternative but to manually log on to those accounts and download
transactions and balances. Also, one of the hypes of Microsoft Money
is that you can access your accounts on the web through Money Central
which is dependent on synchronization.

So, the statement that Money is pretty useless without synchronation is
not untrue. And, contrary to your statement, I think that most people
do use synchronization, or at the least, most people would use it if it
worked.

:)

Ben

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Jun 7, 2006, 2:39:32 AM6/7/06
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It is true -- I've been using Money without sync for years. Decided to dive in
and begin by adding accounts to MSN Money and syncing the data to a new Money06
data file. Decided it was nice to sync most (not all) of my accounts just by
opening Money06 and switched over -- nice for a week (really miss the fully
integrated bill-pay), then the sync stopped working. If I'd been using this
method for a year or so, this would be a huge inconvenience by now... IMHO --
plans for something this integral to the product should have been for no longer
than a day.

Steven

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Jun 7, 2006, 8:58:20 AM6/7/06
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I dont think its unfair what if they rushed the sync maintance had it back
up and people started loosing bill payments? or if information was not being
sent down? then itll be unfair they didnt fix it right? i suggest everone
just waits if its rushed i would hate to see the outcome
"STinGA" <STi...@discussions.microsoft.com> wrote in message
news:DAB71DDB-37AF-4D84...@microsoft.com...

KRinFL

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Jun 7, 2006, 9:26:02 AM6/7/06
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I'm calling Billing and requesting a credit for each day that the service is
unavailable. This service is the only reason I'm an MSN subscriber. If
enough subscribers do likewise, it just might get someone's attention. BTW,
does anybody have a path that goes directly to Money Support? All the
support people reachable via the published links are all Explorer-oriented
and want me to "reload Explorer". I have a website URL MSN provided to me in
2004, but it is "not found" today. That really iced the cake for me this
morning. I'm looking for other options...does anyone have any experience
with Bernie Schaeffer's Portfolio Tracking? He's going to me my first stop...

"STinGA" wrote:

> After the first day (6/2/2006) that synchronization between Microsoft Money...

Raichean

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Jun 7, 2006, 12:10:02 PM6/7/06
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I cant comment on if most use synch or not, but I certainly do and it is 80+%
of the reason WHY I use the product.

From my experience in large datacenter apps and the like, I am *VERY*
surprised that this functionality has been down for so long. I also think
that there has to be a better way of this working. I mean the synch with my
other institutions still work, just my banks dont. Downright silly that only
a portion of the functionality is so dependant on this mass server
functionality. The actual synch is MSN Money for me is useless as it doesnt
show pending transactions, so the amount is "off" from the adjusted which I
need.

Also frustrated that there isnt a Money mobile client for WM 5.0, but that
is a whole other rant.

Raichean

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Jun 7, 2006, 12:15:01 PM6/7/06
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If you walk through the MS Money pages on the main MSFT.com site, you can get
into support with three options, phone, IM or email. That said, I tried that
three times yesterday and taking either the email or IM options would make
the IE window lock up. That VERY well may be my machine as it has been a
little unstable lately, but the options are there possibly.

Dan

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Jun 7, 2006, 5:48:33 PM6/7/06
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You know what bothers me the MOST about this whole freakin situation?!
THEY
CAN'T EVEN SPELL "WITHIN" PROPERLY! GOD.

Dan Jensen

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Jun 7, 2006, 6:32:57 PM6/7/06
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New update:

6/7/2006 Status: ETA: Maintenance will complete later tonight or tomorrow.

I'd been pulling my hair out trying to get my new Washington Mutual accounts
setup in Money. This is unacceptable to me as well. I am considering
changing to a new bank that has DIRECT statements, not indirect statements
that go through Microsoft servers!

- Dan


"STinGA" <STi...@discussions.microsoft.com> wrote in message
news:DAB71DDB-37AF-4D84...@microsoft.com...

Chris Cowles

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Jun 7, 2006, 9:03:31 PM6/7/06
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"KRinFL" <KRi...@discussions.microsoft.com> wrote in message
news:101B0B8F-4059-45D4...@microsoft.com...

> I'm calling Billing and requesting a credit for each day that the service
> is
> unavailable. This service is the only reason I'm an MSN subscriber.

MSN subscription is not a requirement for synching accounts. All you need
is a Windows Live ID (aka Hotmail address, Passport, etc.).

If that's the ONLY reason you subscribe, consider cancellation. A caveat is
that you may not be able to use the same address later. Confirm with
customer support. If false, no problem; if true, remove the current
passport from your Money file, create a new Windows ID, then associate that
new ID with your existing Money file.

Prove this to yourself by going to
http://moneycentral.msn.com/banking/accounts/welcome.asp, click Sign In,
then Sign Up in the 'New to MSN?' box.
--
Chris Cowles
Gainesville, FL

Chris Cowles

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Jun 7, 2006, 9:05:00 PM6/7/06
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"Dan Jensen" <d-je...@msn.com> wrote in message
news:%238ViYJo...@TK2MSFTNGP04.phx.gbl...
> New update:

>
> I am considering changing to a new bank that has DIRECT statements, not
> indirect statements
> that go through Microsoft servers!

I think you'll find direct statements superior to indirect. I do.

Dude

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Jun 7, 2006, 11:20:19 PM6/7/06
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I have been running Money for years, and all I have every used is direct
statements. This indirect stuff is new to me due to my Washington Mutual
accounts, and I don't like it at all. It's extremely unreliable, in my one
month of experience. I'm considering Wells Fargo now, because I am pretty
sure they have direct statements for Money. If anyone has any input on
Wells Fargo and Microsoft Money, please let me know. I'd appreciate it.

- Dan

"Chris Cowles" <spam_...@remove-me-bellsouth.net> wrote in message
news:O6ecUepi...@TK2MSFTNGP03.phx.gbl...

John Luckett

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Jun 7, 2006, 11:44:02 PM6/7/06
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I use Wells Fargo and the direct statements with both MS Money 2006 and
Quicken 2006. It works very well in both software applications, of course,
but Wells Fargo charges me $3.00 / month for the service.
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