Like a few other people I have read about, my Office stopped working correctly. Mainly I used WORD. I couldn't print from Word, add clipart (that would shut down WORD), open some attachments(also would shut down WORD)
I did the disk repair, contacted the micrsoft help people and went through all their suggestions. One being to uninstall and reinstall...which I did AND NOW....I can't reinstall it. I put in the start-up disk and it starts "working" but before ANYTHING can happen it just shuts down. I watch it in the dock, bouncing up and down and then poof..it disappears...again and again and again. I have tried the other install option of dragging it to my hard drive...but that doesn't work either. Microsoft send me another disk..it didn't work either.
HELP!!!
Oddly enough, my husband just got a macbook and HE can't install either the original or the replacement on his computer either.
Hello Jill, I'm sorry you have such trouble, however, renstall will hardly solve any problem on Mac, is tahat what the MS pople has suggested?
We all want you help to solve the problem, but first we need to know more information, such as which office, which OS do you use, also brief description of steps you have already done would be great.
0. Shut down all Office application
1. you need to get rid of that office version which is partly installed as you mention tou have re-installed it with problems Navigate to Application >MS folder >additionla tools>remove office
2. run verify and repairt disk permitions
3. install office from the CD
4. run verify and repairt disk permitions
5. download combo updater for your operationg system (you forgot to mention which one do you use so I cannot give you the direct link)
6. download combo updater for your office
7. run verify and repairt disk permitions
8. Now try to run the office
If this will not help post back and let us know what you have done so far. Good luck
On 13.6.2007 6:30, in article 1181709012.925820.303...@n15g2000prd.googlegroups.com, "Jill"
> Like a few other people I have read about, my Office stopped working > correctly. Mainly I used WORD. I couldn't print from Word, add clipart > (that would shut down WORD), open some attachments(also would shut > down WORD)
> I did the disk repair, contacted the micrsoft help people and went > through all their suggestions. One being to uninstall and > reinstall...which I did AND NOW....I can't reinstall it. I put in the > start-up disk and it starts "working" but before ANYTHING can happen > it just shuts down. I watch it in the dock, bouncing up and down and > then poof..it disappears...again and again and again. I have tried the > other install option of dragging it to my hard drive...but that > doesn't work either. Microsoft send me another disk..it didn't work > either.
> HELP!!!
> Oddly enough, my husband just got a macbook and HE can't install > either the original or the replacement on his computer either.
I have gone through steps1 -3 and that is where I get stuck. I cannot install Office. I insert the disk, click on Start-Up assistant and it begins to work..(the machine is whirring etc).....I see it bouncing in the dock...and then it shuts down. I cannot get past this stage.
<littlecreat...@discussions.microsoft.com> wrote: > Hello Jill, > I'm sorry you have such trouble, however, renstall will hardly solve any > problem on Mac, is tahat what the MS pople has suggested?
> We all want you help to solve the problem, but first we need to know more > information, such as which office, which OS do you use, also brief > description of steps you have already done would be great.
> 0. Shut down all Office application
> 1. you need to get rid of that office version which is partly installed as > you mention tou have re-installed it with problems > Navigate to Application >MS folder >additionla tools>remove office
> 2. run verify and repairt disk permitions
> 3. install office from the CD
> 4. run verify and repairt disk permitions
> 5. download combo updater for your operationg system (you forgot to mention > which one do you use so I cannot give you the direct link)
> 6. download combo updater for your office
> 7. run verify and repairt disk permitions
> 8. Now try to run the office
> If this will not help post back and let us know what you have done so far. > Good luck
> On 13.6.2007 6:30, in article > 1181709012.925820.303...@n15g2000prd.googlegroups.com, "Jill"
> > Like a few other people I have read about, my Office stopped working > > correctly. Mainly I used WORD. I couldn't print from Word, add clipart > > (that would shut down WORD), open some attachments(also would shut > > down WORD)
> > I did the disk repair, contacted the micrsoft help people and went > > through all their suggestions. One being to uninstall and > > reinstall...which I did AND NOW....I can't reinstall it. I put in the > > start-up disk and it starts "working" but before ANYTHING can happen > > it just shuts down. I watch it in the dock, bouncing up and down and > > then poof..it disappears...again and again and again. I have tried the > > other install option of dragging it to my hard drive...but that > > doesn't work either. Microsoft send me another disk..it didn't work > > either.
> > HELP!!!
> > Oddly enough, my husband just got a macbook and HE can't install > > either the original or the replacement on his computer either.
On 6/14/07 2:08 PM, in article 1181855292.974879.104...@z28g2000prd.googlegroups.com, "Jill"
<jill.wright...@shaw.ca> wrote: > I have gone through steps1 -3 and that is where I get stuck. I cannot > install Office. I insert the disk, click on Start-Up assistant and it > begins to work..(the machine is whirring etc).....I see it bouncing in > the dock...and then it shuts down. I cannot get past this stage.
> I am using a MacBook with Os X 10.4.9
> I am trying to install Office Mac 2004.
Try running the combo updater:
Combo updaters will install on the same version as theyąre applying‹no need to roll back or do a clean install.
The combo update installer updates Mac OS X 10.4, 10.4.1, 10.4.2, 10.4.3, 10.4.4, 10.4.5, 10.4.6, 10.4.7, or 10.4.8 to 10.4.9
I ran the combo updater and it didn't work! I still cannot even get to a point where I can load Office. I put in the disc, the machine starts to whir, the Office Startup Icon starts to bounce in the dock...and then it shuts down.
Any other suggestions? I have gone to the MS help page and contacted one of their help people who, after i tried everything he suggested, thought I should get another "OFFICE" cd, I did...and that one doesn't work either.
Jill
On Jun 14, 4:40 pm, Diane Ross <d...@nospam.mvps.org.invalid> wrote:
> On 6/14/07 2:08 PM, in article > 1181855292.974879.104...@z28g2000prd.googlegroups.com, "Jill"
> <jill.wright...@shaw.ca> wrote: > > I have gone through steps1 -3 and that is where I get stuck. I cannot > > install Office. I insert the disk, click on Start-Up assistant and it > > begins to work..(the machine is whirring etc).....I see it bouncing in > > the dock...and then it shuts down. I cannot get past this stage.
> > I am using a MacBook with Os X 10.4.9
> > I am trying to install Office Mac 2004.
> Try running the combo updater:
> Combo updaters will install on the same version as theyąre applying‹no need > to roll back or do a clean install.
> The combo update installer updates Mac OS X 10.4, 10.4.1, 10.4.2, 10.4.3, > 10.4.4, 10.4.5, 10.4.6, 10.4.7, or 10.4.8 to 10.4.9
Hello Jill, If you remove office or office test drive and still have problems it seems me rather HW problem. I would like to ask you few questions.
Suggestion1: Just to make sure, could you kindly make a new User profile/account on your Mac. Make sure you have set the proviledges to admin and try to install Office in that account.
Suggestion2: Another question, can you read any other CD - either music or data in your Cdrom drive?
Suggestion3: Did you encounter any other problem with your mac? Such as the spinning ball when you work in other application or ANY suspicious behaviour?
Suggestion4: Another hint which just hit me (except that I've been already crazy): Can you try to run Repair disk - do not confuse that with verify disk permition. To do that please inser MacOS CD in your drive (just in case you can read any other CD, mentioned in suggestion 2.) Switch off your Mac, switch it on and press C key from the beggibning, the Mac should start from the CD, it can take about 2 mimutes, so wait. If it starts from the CD navigate to Utilities> Disk verify and make a not of any red notes it will give you. If it will give you any red messages you can do Repair Disk to let it repair. You migh need to run it more than once to repair the disk.
Then (or if it will not find any errors - red messages) quite it, to quit the installer I think you have to navigate to Apple symbol and do Quit (I think it was like this when I did it few weeks ago)
Let us know how you did abd good luck
On 15.6.2007 15:45, in article 1181915136.734598.318...@x35g2000prf.googlegroups.com, "Jill"
> I ran the combo updater and it didn't work! I still cannot even get to > a point where I can load Office. I put in the disc, the machine starts > to whir, the Office Startup Icon starts to bounce in the dock...and > then it shuts down.
> Any other suggestions? I have gone to the MS help page and contacted > one of their help people who, after i tried everything he suggested, > thought I should get another "OFFICE" cd, I did...and that one doesn't > work either.
> Jill
> On Jun 14, 4:40 pm, Diane Ross <d...@nospam.mvps.org.invalid> wrote: >> On 6/14/07 2:08 PM, in article >> 1181855292.974879.104...@z28g2000prd.googlegroups.com, "Jill"
>> <jill.wright...@shaw.ca> wrote: >>> I have gone through steps1 -3 and that is where I get stuck. I cannot >>> install Office. I insert the disk, click on Start-Up assistant and it >>> begins to work..(the machine is whirring etc).....I see it bouncing in >>> the dock...and then it shuts down. I cannot get past this stage.
>>> I am using a MacBook with Os X 10.4.9
>>> I am trying to install Office Mac 2004.
>> Try running the combo updater:
>> Combo updaters will install on the same version as theyšre applying‹no need >> to roll back or do a clean install.
>> The combo update installer updates Mac OS X 10.4, 10.4.1, 10.4.2, 10.4.3, >> 10.4.4, 10.4.5, 10.4.6, 10.4.7, or 10.4.8 to 10.4.9
On 6/15/07 6:45 AM, in article 1181915136.734598.318...@x35g2000prf.googlegroups.com, "Jill"
<jill.wright...@shaw.ca> wrote: > I ran the combo updater and it didn't work! I still cannot even get to > a point where I can load Office. I put in the disc, the machine starts > to whir, the Office Startup Icon starts to bounce in the dock...and > then it shuts down.
Have you verified that the disc works on another computer? If yes, then I suggest doing an Archive & Install of the OS.
"Archive and Install" moves existing system files to a folder named Previous System and then installs Mac OS X again.
Just be sure to check Preserve Users and Network Settings when you select Archive & Install.
I have FINALLY figured out what the problem was...MY HUSBAND!! We both have MacBook's. The old Office didn't work on either of the computers..the NEW office disk I got from Mircosoft didn't work. We tried everything. EXCEPT reinstalling my start-up disc because when I had my Mac in for reapirs they never gave me back the start-up disc back. ANYWAY...my husband who is "never" wrong insisted it was nothing he did to the computers...yet he is always tweaking this and that and removing this and that and installing this and that....MUCH to my annoyance and repeated efforts to NOT MESS with my machine. (ne never listens)...ANYWAY..as I explained to him it must something that happened to both our machines near the end of April...as that is when my Office went weird. "Oh, it probably has nothing to do with the fact that I removed all the "languages" from the machine" he says stubbornly. WHAT!!!!!!!!!!!! Well...sure enough, he reinstalled his Operating system to the original settings and lo and behold...OFFICE works....to test, he took off the languages again...OFFICE doesn't work. So NOW, afterall this I now have to go and get a new start-up disk...but finally I have an answer.
Thank you again, Jill
in for repair beofre On Jun 15, 3:28 pm, Diane Ross
<d...@nospam.mvps.org.invalid> wrote: > On 6/15/07 6:45 AM, in article > 1181915136.734598.318...@x35g2000prf.googlegroups.com, "Jill"
> <jill.wright...@shaw.ca> wrote: > > I ran the combo updater and it didn't work! I still cannot even get to > > a point where I can load Office. I put in the disc, the machine starts > > to whir, the Office Startup Icon starts to bounce in the dock...and > > then it shuts down.
> Have you verified that the disc works on another computer? If yes, then I > suggest doing an Archive & Install of the OS.
> "Archive and Install" moves existing system files to a folder named Previous > System and then installs Mac OS X again.
> Just be sure to check Preserve Users and Network Settings when you select > Archive & Install.
<jill.wright...@shaw.ca> wrote: > I have FINALLY figured out what the problem was...MY HUSBAND!! We both > have MacBook's. The old Office didn't work on either of the > computers..the NEW office disk I got from Mircosoft didn't work. We > tried everything. EXCEPT reinstalling my start-up disc because when I > had my Mac in for reapirs they never gave me back the start-up disc > back. ANYWAY...my husband who is "never" wrong insisted it was nothing > he did to the computers...yet he is always tweaking this and that and > removing this and that and installing this and that....MUCH to my > annoyance and repeated efforts to NOT MESS with my machine. (ne never > listens)...ANYWAY..as I explained to him it must something that > happened to both our machines near the end of April...as that is when > my Office went weird. "Oh, it probably has nothing to do with the fact > that I removed all the "languages" from the machine" he says > stubbornly. WHAT!!!!!!!!!!!! Well...sure enough, he reinstalled his > Operating system to the original settings and lo and behold...OFFICE > works....to test, he took off the languages again...OFFICE doesn't > work. So NOW, afterall this I now have to go and get a new start-up > disk...but finally I have an answer.
LOL!!! You gotta love this guy. :-) Threaten him with a lashing with a wet noodle if he does this again. -- Diane Ross, Microsoft Mac MVP Entourage Help Page <http://www.entourage.mvps.org/> Entourage Help Blog <http://blog.entourage.mvps.org/>
> Thank you SO much for your help with this issue!
> I have FINALLY figured out what the problem was...MY HUSBAND!! We both > have MacBook's. The old Office didn't work on either of the > computers..the NEW office disk I got from Mircosoft didn't work. We > tried everything. EXCEPT reinstalling my start-up disc because when I > had my Mac in for reapirs they never gave me back the start-up disc > back. ANYWAY...my husband who is "never" wrong insisted it was nothing > he did to the computers...yet he is always tweaking this and that and > removing this and that and installing this and that....MUCH to my > annoyance and repeated efforts to NOT MESS with my machine. (ne never > listens)...ANYWAY..as I explained to him it must something that > happened to both our machines near the end of April...as that is when > my Office went weird. "Oh, it probably has nothing to do with the fact > that I removed all the "languages" from the machine" he says > stubbornly. WHAT!!!!!!!!!!!! Well...sure enough, he reinstalled his > Operating system to the original settings and lo and behold...OFFICE > works....to test, he took off the languages again...OFFICE doesn't > work. So NOW, afterall this I now have to go and get a new start-up > disk...but finally I have an answer.
> Thank you again, > Jill
> in for repair beofre On Jun 15, 3:28 pm, Diane Ross > <d...@nospam.mvps.org.invalid> wrote: >> On 6/15/07 6:45 AM, in article >> 1181915136.734598.318...@x35g2000prf.googlegroups.com, "Jill"
>> <jill.wright...@shaw.ca> wrote: >>> I ran the combo updater and it didn't work! I still cannot even get to >>> a point where I can load Office. I put in the disc, the machine starts >>> to whir, the Office Startup Icon starts to bounce in the dock...and >>> then it shuts down.
>> Have you verified that the disc works on another computer? If yes, then I >> suggest doing an Archive & Install of the OS.
>> "Archive and Install" moves existing system files to a folder named Previous >> System and then installs Mac OS X again.
>> Just be sure to check Preserve Users and Network Settings when you select >> Archive & Install.
>> Mac OS X: About the Archive and Install feature
Sadly, that's a well-known side-effect of one of the nasty little utilities out there that offers to "save disk space on your Mac". It appears that the designer of said utility does not really understand modern software :-)
As to your husband, well, that's what login passwords are for. :-)
You tell him that you were reading up on "Security" on the Internet and <insert name of favourite expert> recommended strongly that you put a password on your computer, to prevent hackers getting in.
What you would be saying is, in fact, true :-) If you put a password on the machine, he will have to ASK you for it each time he wants to fiddle. You can then ask him what he's going to do and how it will help YOU :-)
If you don't understand the answer, tell him to try it on his machine, and let you know how well it works in six months and you will "consider" it :-)
What's to prevent you using the startup disk from your husband's machine? So long as you have the correct licence key (the one for YOUR machine...) it should work fine... Actually, I don't think you even need a licence key for an Apple startup disk, do you?
Cheers
On 18/6/07 12:07 PM, in article 1182134261.985158.146...@e9g2000prf.googlegroups.com, "Jill"
> Thank you SO much for your help with this issue!
> I have FINALLY figured out what the problem was...MY HUSBAND!! We both > have MacBook's. The old Office didn't work on either of the > computers..the NEW office disk I got from Mircosoft didn't work. We > tried everything. EXCEPT reinstalling my start-up disc because when I > had my Mac in for reapirs they never gave me back the start-up disc > back. ANYWAY...my husband who is "never" wrong insisted it was nothing > he did to the computers...yet he is always tweaking this and that and > removing this and that and installing this and that....MUCH to my > annoyance and repeated efforts to NOT MESS with my machine. (ne never > listens)...ANYWAY..as I explained to him it must something that > happened to both our machines near the end of April...as that is when > my Office went weird. "Oh, it probably has nothing to do with the fact > that I removed all the "languages" from the machine" he says > stubbornly. WHAT!!!!!!!!!!!! Well...sure enough, he reinstalled his > Operating system to the original settings and lo and behold...OFFICE > works....to test, he took off the languages again...OFFICE doesn't > work. So NOW, afterall this I now have to go and get a new start-up > disk...but finally I have an answer.
> Thank you again, > Jill
> in for repair beofre On Jun 15, 3:28 pm, Diane Ross > <d...@nospam.mvps.org.invalid> wrote: >> On 6/15/07 6:45 AM, in article >> 1181915136.734598.318...@x35g2000prf.googlegroups.com, "Jill"
>> <jill.wright...@shaw.ca> wrote: >>> I ran the combo updater and it didn't work! I still cannot even get to >>> a point where I can load Office. I put in the disc, the machine starts >>> to whir, the Office Startup Icon starts to bounce in the dock...and >>> then it shuts down.
>> Have you verified that the disc works on another computer? If yes, then I >> suggest doing an Archive & Install of the OS.
>> "Archive and Install" moves existing system files to a folder named Previous >> System and then installs Mac OS X again.
>> Just be sure to check Preserve Users and Network Settings when you select >> Archive & Install.
>> Mac OS X: About the Archive and Install feature
