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cannot register office mac 2008 product id invalid

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Lis...@officeformac.com

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Jan 18, 2008, 7:26:34 PM1/18/08
to

JE McGimpsey

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Jan 19, 2008, 2:15:06 AM1/19/08
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In article <ee894...@webcrossing.caR9absDaxw>,
Lis...@officeformac.com wrote:


Don't bother. Registration does nothing other than sign you up for an
email newsletter.

Unknown

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Jan 20, 2008, 2:25:04 PM1/20/08
to
I had the same problem, and I gave up twice trying to reach a human at MS.
Looks like a case of the product getting released before the registration software was updated. I'll try again in a week or two. In the meantime, it doesn't seem to matter.

Unknown

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Jan 20, 2008, 3:59:11 PM1/20/08
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I had the same problem. I tried multiple times and received the same massage: "invalid ID". I give up.

Unknown

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Jan 20, 2008, 5:16:57 PM1/20/08
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I keep getting an invalid product ID error. Got tired and gave up. This kind of problem reminds me why I changed to MAC. MS get your stuff together PLEASE!!

JE McGimpsey

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Jan 20, 2008, 7:01:12 PM1/20/08
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PLEASE read the other posts - yes the website is hosed up, but ALL that
registration does is sign you up for an e-newsletter.

Wait a couple of weeks and try again - you lose NOTHING.

Unknown

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Jan 21, 2008, 4:54:01 PM1/21/08
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Same for me. Invalid Product ID # . Microsoft suggests you go to help menu and click on About for the Product ID. Tried that and it does not appear to exist either. Awesome MS!

Unknown

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Jan 21, 2008, 9:42:29 PM1/21/08
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Same problem here ... invalid ID. Good old Microsoft!

JE McGimpsey

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Jan 21, 2008, 11:06:06 PM1/21/08
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In article <ee89...@webcrossing.caR9absDaxw>, "QYC7388 in Tucson" <>
wrote:

> Same problem here ... invalid ID. Good old Microsoft!

No need to fret - the website is hosed.

But registration provides nothing other than the chance to sign up for
an electronic newsletter which you can sign up for here without entering
a PID:

http://www.microsoft.com/mac/newsletter.mspx

Unknown

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Jan 22, 2008, 6:26:25 AM1/22/08
to
Same here. I don't care that it doesn't provide anything more than signing up: it should work, period.

That said: it's the only fault I've found so far. Pretty pleased with everything else!

JE McGimpsey

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Jan 22, 2008, 7:39:16 AM1/22/08
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In article <ee89...@webcrossing.caR9absDaxw>, Emile <> wrote:

> Same here. I don't care that it doesn't provide anything more than signing

> up: it should work, period. <br><br>That said: it's the only fault I've found

> so far. Pretty pleased with everything else!

Granted, it should work!

OTOH, if the only issue you have with Office is about something that has
nothing to do with Office, that's pretty good!

Unknown

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Jan 22, 2008, 1:19:47 PM1/22/08
to
Same problem. The registration form will not accept my Product ID number as valid. I'm trying, in vain, on the phone RIGHT NOW to get this problem resolved. I've got 1/2 hour in so far with customer service!!!

JE McGimpsey

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Jan 22, 2008, 1:59:07 PM1/22/08
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You're wasting time. ALL that registration does is allow you to sign up
for an electronic newsletter, which you can do at

http://www.microsoft.com/mac/newsletter.mspx

Unknown

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Jan 22, 2008, 9:45:31 PM1/22/08
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 why doesn't Microsoft address this problem

and why don't they let you cut and paste it from somewhere instead of transcribing it by eye

Unknown

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Jan 22, 2008, 10:50:44 PM1/22/08
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I had the same problem: a valid PID but no joy in registering. Forget trying to cut and paste; that doesn't work either. Maybe Apple will get iWork to be cutting edge and then Microsoft can beg Google to buy them. Otherwise, I might just decide OpenOffice or NeoOffice is the better way to go.

Jim Gordon MVP

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Jan 22, 2008, 11:18:56 PM1/22/08
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Hi Joseph,

Don’t sweat the registering. It only adds your name to the Microsoft email list. The products will work just as well without registering.

-Jim



Quoting from "Joseph Mecham" <>, in article ee894...@webcrossing.caR9absDaxw, on [DATE:

I had the same problem: a valid PID but no joy in registering. Forget trying to cut and paste; that doesn't work either. Maybe Apple will get iWork to be cutting edge and then Microsoft can beg Google to buy them. Otherwise, I might just decide OpenOffice or NeoOffice is the better way to go.


--
Jim Gordon
Mac MVP

MVPs are not Microsoft Employees
MVP info http://mvp.support.microsoft.com/

Bob Greenblatt

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Jan 23, 2008, 8:23:03 AM1/23/08
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On 1/22/08 9:45 PM, in article ee894...@webcrossing.caR9absDaxw, "" <> wrote:

why doesn't Microsoft address this problem

and why don't they let you cut and paste it from somewhere instead of transcribing it by eye

What makes you think they are not addressing this problem? You can’t reasonably expect instantaneous, real-time turn around on problem fixes.

There have been a myriad of problems with the Office 2008 release and the overhaul of Mactopia. Since the product registration does NOTHING to the product functionality, my guess is that other problems that DO affect functionality have higher priority.

Nevertheless, be patient. All this stuff will be fixed in time. (Maybe longer than some of us are willing to wait for, but fixed eventually.)

--
Bob Greenblatt [MVP], Macintosh
bobgreenblattATmsnDOTcom

vin...@gmail.com

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Jan 27, 2008, 7:23:45 PM1/27/08
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On Jan 18, 7:26 pm, Lis...@officeformac.com wrote:
>

I'm glad to see this blog. Thought I was having a serious case of
dyslexia trying to enter the product ID. Don't you have to be
registered to have support?

Thanks.

Diane Ross

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Jan 27, 2008, 9:21:31 PM1/27/08
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On 1/27/08 4:23 PM, in article
039334f7-1720-4b60...@h11g2000prf.googlegroups.com,
"vin...@gmail.com" <vin...@gmail.com> wrote:

>
> I'm glad to see this blog. Thought I was having a serious case of
> dyslexia trying to enter the product ID. Don't you have to be
> registered to have support?

Not on this list. :-)

Microsoft offers very little support. You would need the registration key if
you every needed to prove you owned Office to get a new CD as an example.

--
Diane, Microsoft Mac MVP (MVPs are not Microsoft Employees)
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>

Courtn...@officeformac.com

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Feb 22, 2008, 7:09:44 PM2/22/08
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The registration problem has been fixed, however if anyone is still having any issues registering we'd appreciate hearing about it.

-Courtney Nash
Mactopia Site Manager

Diane Ross

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Feb 26, 2008, 9:13:21 PM2/26/08
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On 2/26/08 5:28 PM, in article ee894...@webcrossing.caR9absDaxw,
"wald...@officeformac.com" <wald...@officeformac.com> wrote:

> It isn't even clear what the product ID is. the example on the registration
> page is too vague to be meaningful. Is it the same as the product key? Or is
> it one of the numbers on the microsoft certificate of authenticity (printed
> too small to be legible to anyone over 60 by the way.) Or is there some other
> number on the packaging?

CD Key (usually found on the box). The Product ID is used to register. It is
provided during the installation process. I usually take a screen shot of
it. It will look something like this:

11111-130-0001111-12345

"Registration" has nothing to do with the operation of the software - unlike
the Activation required for MS Windows software. It's little more than a
marketing tool. It will put you on a Microsoft email list. You can sign up
for the newsletter without registering.

http://www.microsoft.com/mac/newsletter.mspx

Daiya Mitchell

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Feb 27, 2008, 8:07:55 AM2/27/08
to
Diane Ross wrote:
> The Product ID is used to register. It is
> provided during the installation process. I usually take a screen shot of
> it. It will look something like this:
>
> 11111-130-0001111-12345
>

Addendum: The Product ID is also listed in the Word | About Word dialog,
etc (adjust for any office app)
>
>

John McGhie

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Mar 4, 2008, 1:11:59 AM3/4/08
to
Personally, I never bothered to register. I don't want the spam ‹ sorry ‹
'Newsletter' ‹ and there is no other purpose in signing up.

Cheers


On 4/03/08 11:13 AM, in article ee894...@webcrossing.caR9absDaxw,
"wald...@officeformac.com" <wald...@officeformac.com> wrote:

> The key is that to get the product ID you need to go to the about menu as
> noted above. None of the printed keys or other info are the product ID. I wish
> that had been explicitly stated on the registration page. Looking for
> something that looks like a string of characters is too vague for me.

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
+61 4 1209 1410, mailto:jo...@mcghie.name
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Sydney, Australia. S33°53'34.20 E151°14'54.50

mike ormsby

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Jun 6, 2008, 7:43:29 AM6/6/08
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I think this is a more serious issue than 'a newsletter'. For example, my MS Word was working fine on my Mac until I downloaded, as advised by MS, the 'critical' update of Office 2008. Now I'm in a Catch 22: I cannot open MS Word without registering it but when I try to register, I am asked for the 'PID number'. Apparently, I can find the PID when I open MS Word. But if I cannot open MS Word without registering....and I cannot register without opening MS Word to find the PID...what do i do? It's very inconvenient. No advice on PID at MacTopia. Any ideas?
Thank you.

> In article , "Juan Marti" wrote:
>
> > I keep getting an invalid product ID error. Got tired and gave up. This kind
> > of problem reminds me why I changed to MAC. MS get your stuff together
> > PLEASE!!
>

> PLEASE read the other posts - yes the website is hosed up, but ALL that

Daiya Mitchell

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Jun 6, 2008, 10:43:28 AM6/6/08
to
No, you've been struck by a different issue, I think. See here:

http://preview.tinyurl.com/5tbw5m

Rahman@discussions.microsoft.com Ridzuan Rahman

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Jul 15, 2008, 2:20:01 PM7/15/08
to
I keep getting an error ID even after i reload my office again.
i am very very frustrated as i just swapped my mac and it was fine until i
am about to open my presentation i i cannot excess it. Please advice

"unknown" wrote:

>

Barry Wainwright

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Jul 15, 2008, 5:29:38 PM7/15/08
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In article <E1ECEC3C-E0EE-4EB7...@microsoft.com>,

when you say you 'reloaded' office mac, did you do a remove first? you
need to use the 'remove office' tool, not just drag the application
folder to the trash. Using the remove office tool will remove the
product key registration info as well. it sounds like you bought a mac
with a pirated copy of office installed.

find the remove office tool here:
/Applications/Microsoft Office 2008/Additional Tools/Remove
Office/Remove Office.app

--
Barry Wainwright
Microsoft MVP

Unknown

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Jul 16, 2008, 9:33:19 PM7/16/08
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Customer can't use software he just bought due to this error.

Barry Wainwright

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Jul 17, 2008, 2:38:18 PM7/17/08
to
In article <ee894...@webcrossing.caR9absDaxw>, Sparky <> wrote:

> Customer can't use software he just bought due to this error.

you need to give us more details. Where was it bought? What version is
it?

If there is a real problem with the product key, you will need to
contact customer support at Microsoft to get a new one.

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