Re: Word keeps shutting down when I try to save new files.

[Rando...@officeformac.com]

I have exactly the same problem and receive the same error message. I see that there have been no replies for fixing the issue. Did you ever resolved your problem ?

> I've been dealing with issues on my Microsoft Word (Office for Mac 2008) software lately. When I try to save a new document, Word shuts down and gives this message:
>
> "Microsoft Word has encountered a problem and needs to close. We are sorry for the incovenience."
>
> The information on the error report starts out like this:
>
> Microsoft Error Reporting log version: 2.0
>
> Error Signature:
> Exception: EXC_BAD_ACCESS
> Date/Time: 2009-01-13 12:52:07 -0600
> Application Name: Microsoft Word
> Application Bundle ID: com.microsoft.Word
> Application Signature: MSWD
> Application Version: 12.1.0.080409
> Crashed Module Name: CoreFoundation
> Crashed Module Version: unknown
> Crashed Module Offset: 0x0008aa67
> Blame Module Name: CoreFoundation
> Blame Module Version: unknown
> Blame Module Offset: 0x0008aa67
> Application LCID: 1033
> Extra app info: Reg=en Loc=0x0409
>
> And then it goes through a ton of information on different threads that crashed and such.
>
> I went to disk utility and performed "Repair Disk Permissions." I have also tried to uninstall Office and reinstall Office, but that has not helped.
>
> I'm out of ideas.
>
> Thanks for your help.

[CyberTaz]

The message you REPLIED to dates back to January of this year -- even if the
OP ever did get the issue resolved the odds are rather high that the version
of Office/OS X & other circumstances were completely different & do not
apply to your current situation. Just because the symptoms may be similar
does not mean that the *cause* or *cure* are "exactly the same".

Please submit a NEW message including your specific OS X & Office update
information as well as a detailed description of the problem(s) you're
experiencing & the conditions under which they occur. That way responders
can focus on your personal circumstances & help you get it resolved more
quickly.

--
Regards |:>)
Bob Jones
[MVP] Office:Mac
<Rando...@officeformac.com> wrote in message
news:59b69...@webcrossing.caR9absDaxw...

[John McGhie]

Yeah, Bob's right: The crash log you quote applies to a different computer
and a different operating system. It tells us nothing about yours.

See the line that reads " Application Version: 12.1.0.080409"? To
understand your problem, we need the last six digits from your machine. If
they ARE "080409" that tells us that you're two updates behind the game and
no wonder it's crashing :-)

Also: You cut that report off before it told us exactly what the OS numbers
are: we need that too.

Cheers

On 5/11/09 5:12 AM, in article 59b69...@webcrossing.caR9absDaxw,
"Rando...@officeformac.com" <Rando...@officeformac.com> wrote:

--

This email is my business email -- Please do not email me about forum
matters unless you intend to pay!

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410
+61 4 1209 1410, mailto:jo...@mcghie.name

[Rando...@officeformac.com]