Problem viewing HTML in Entourage
jdrob...@stcloudstate.edu
messages come in with blank bodies in Entourage. They can see the body
of the message when reading it in OWA, or Outlook on a PC, etc. They
can also see the contents of the body if they view the source in
Entourage. After troubleshooting the issue for a little, I nailed the
problem down to happening under the following circumstances:
A rich client (IE on PC) user using OWA replies to, or forwards a
message to a recipient using Entourage. Things work fine if the OWA
user makes a New message, this only seems to be a problem when
forwarding or replying.
Looking at the differences between the source codes of the new message
that is visible in Entourage and a reply that is not visible in
Entourage shows some differences that would probably make more sense if
I knew my way around code but here goes my attempt to describe it:
In the messages that are visible in Entourage (New message from OWA)
the source code starts out with <html> then <head> followed by a bunch
of good stuff then a </head> to close that part out as would be
expected, followed by the body. In the messages that don't display
the body in Entourage, it starts with <HTML dri=ltr> then <HEAD>
followed by some other good stuff, but where I'd expect to see the
close head there's this instead <BASE href=HEAD>. There's no
</head> in the code at all. It just goes to the body after that line.
I might be missing something but this seems like a problem. Maybe most
browsers and email clients make the assumption that if they see the
body starting and don't see the head section closed, it's ok to
move onto the body, I'm not sure. I'd be interested to see if
anyone else out there can duplicate the problem.
I have Exchange 2003 servers patched to the current levels (OS and
Exchange). The OWA clients I've tested on are XP machines at various
patch levels and IE 6, and the Macs have current versions of Entourage.
Steve Hearn
Apr. 30. Only happens to replies or forwards done through OWA. I can confirm
the differences in html you are seeing. Obviously the code that OWA creates
is incorrect yet Entourage used to be able to render it anyway. I don't
recall installing any Entourage updates recently but then I could have and
don't remember it. Or could the MS patches you refer to mean Exchange
patches? Just wondering where we could expect the fix to come from:
Entourage or Exchange.
Steve
On 5/2/06 4:20 PM, "jdrob...@stcloudstate.edu"
<jdrob...@stcloudstate.edu> wrote:
------------------------------------------------
Steve Hearn
:: FileMaker 7 & 8 Certified Developer ::
Manager, FileMaker Development
CoreSolutions Development Inc.
Web Site: http://www.coresolutions.ca
London: (519) 641-7727 - Toronto: (416) 410-8649
------------------------------------------------
software that works for you
AnAmericanInDublin
Exchange side of things, as one of our Entourage clients was set to manual
updates in Office 2004 and subsequently hasn't done any updates (ever.
sigh.), and yet still has the problem. The April 30 time frame sounds about
right, as we didn't have the problem before. I would expect the fix for this
to come in the form of an Exchange patch.
Tim Toles
AnAmericanInDublin
jdrob...@stcloudstate.edu
problem. Hopefully MS will release a patch to Entourage to handle
malformed HTML better and a update the listed patch to Exchange so OWA
doesn't create malformed HTML.
mark.pl...@doane.edu
messages by opening them in a separate window (double click on the
message). Then in the blank message body if you control click and then
select "Auto Text Cleanup" from the pop up list and then select "Rewrap
Paragraph" the text then shows up (you'll get some warning messages
along the way).
Paul Berkowitz
1147187911....@i39g2000cwa.googlegroups.com,
"mark.pl...@doane.edu" <mark.pl...@doane.edu> wrote:
Does that also change the HTML to plain text, or do you keep the HTML?
With some complex HTML messages, you'd first have to select Edit Message
before Auto-Text Cleanup is available. As soon as you select Edit Message,
it will convert to plain text. Still - you do get the text.
--
Paul Berkowitz
MVP MacOffice
Entourage FAQ Page: <http://www.entourage.mvps.org/faq/index.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>
Please "Reply To Newsgroup" to reply to this message. Emails will be
ignored.
PLEASE always state which version of Microsoft Office you are using -
**2004**, X or 2001. It's often impossible to answer your questions
otherwise.
andrew....@gmail.com
Paul Robichaux [MVP]
andrew....@gmail.com wrote:
> Has anyone reported this bug to MS yet?
Yes. MS is aware of the bug (which is in OWA, not Entourage) and is
working on a fix.
Cheers,
-Paul
--
Paul Robichaux <pa...@mvps.org>
MVP - Exchange
Exchange security book: http://www.e2ksecurity.com
FAQs: http://www.swinc.com/resource/exchange.htm &
http://www.swinc.com/resource/e2kfaq.htm
Cany...@gmail.com
that Entourage users had been affected until Monday, May 15th. We are
running Exchange 2003 sp2 (patched OS and Exchange). The clients
experiencing problems are Entourage 2004 sp2 and patched. Our
configuration (exchange) is: 2 load balanced FE servers and two
clusters (one active and one passive and the second cluster is 6 active
and two passive, all servers are win2003sp1 and patched). All exchange
servers are fully patched with MS KB911829. If we decide to uninstall
this patch should it be uninstalled from all servers or only the FE
servers. Any help or advice if other users are running a similar
configuration would be appreciated.
Thanks in advance
Bigbobcat
WKGi...@gmail.com
Matt Wilbur
time we've strayed from this we have had issues with frontend-backend
connections. So i'd strongly suggest uninstalling everywhere :(
Matt
<Cany...@gmail.com> wrote in message
news:1147786288.3...@j55g2000cwa.googlegroups.com...
Matt Wilbur
and pick the text out of the HTML for now :-(
grr.
-Matt
<WKGi...@gmail.com> wrote in message
news:1147891352.8...@j33g2000cwa.googlegroups.com...
Steve Hearn
web interface or from Outlook.
Gross, Michael
> Yes. MS is aware of the bug (which is in OWA, not Entourage) and is
> working on a fix.
As I see, Microsoft just released V2 of KB911829:
However, I can't find any notes on the changes being made in V2.
--
rgds, Michael.
stevet
of my Entourage users are now working again.