I installed Office 2008 today and launched Entourage. I asked it to import my 3.1 gig database from Entourage v. X. It saw it where it had been preserved in the Microsoft User Data folder and agreed to do the import, but claimed it was complete a second later and asked me to click the "finish" button, and it had imported nothing.
I tried navigating to a copy of the database on an external hard drive and the result was the same.
The Old database had been freshly compacted, with all deleted mail emptied as was suggested on the Entourage Help Blog.
> I installed Office 2008 today and launched Entourage. I asked it to > import my 3.1 gig database from Entourage v. X. It saw it where it had > been preserved in the Microsoft User Data folder and agreed to do the > import, but claimed it was complete a second later and asked me to > click the "finish" button, and it had imported nothing.
> I tried navigating to a copy of the database on an external hard drive > and the result was the same.
> The Old database had been freshly compacted, with all deleted mail > emptied as was suggested on the Entourage Help Blog.
> Any suggestions?
I neglected to mention that I am using OS X 10.4.11.
hpoel...@gmail.com wrote: > I installed Office 2008 today and launched Entourage. I asked it to > import my 3.1 gig database from Entourage v. X. It saw it where it had > been preserved in the Microsoft User Data folder and agreed to do the > import, but claimed it was complete a second later and asked me to > click the "finish" button, and it had imported nothing.
> I tried navigating to a copy of the database on an external hard drive > and the result was the same.
> The Old database had been freshly compacted, with all deleted mail > emptied as was suggested on the Entourage Help Blog.
I don't think this is the exact same problem but can you verify that a cache file does not exist in the same location as your Database file? If it does, delete it and try again.
On 1/16/08 2:49 PM, in article eb9881fa-c3b7-4766-9602-0e9ac43ac...@l1g2000hsa.googlegroups.com,
"hpoel...@gmail.com" <hpoel...@gmail.com> wrote: > I installed Office 2008 today and launched Entourage. I asked it to > import my 3.1 gig database from Entourage v. X. It saw it where it had > been preserved in the Microsoft User Data folder and agreed to do the > import, but claimed it was complete a second later and asked me to > click the "finish" button, and it had imported nothing.
Check the size of the database file in the Finder to be sure it's not a blank database. The Entourage X database is 400 KB, the database cache 4 KB.
If you are pointing to your working database and Entourage 2008 is not importing it, this needs to be reported. Use the Send Feedback feature under Help or Instant Feedback in the Menu bar. I'll also esc this to MSFT.
There are other ways to get your data out of Entourage X. You can drag each folder and subfolder to the desktop as MBOX files. These can be dragged into any version of Entourage.
Easy way: MBOX files: Run this script on your messages: Export folders (this gets subfolders too). The script will fail on a folder with corruption. If you have subfolders with same name you will need to rename them so they can be matched up to the root folder. The script does not put subfolders in a subfolder.
> hpoel...@gmail.com wrote: > > I installed Office 2008 today and launched Entourage. I asked it to > > import my 3.1 gig database from Entourage v. X. It saw it where it had > > been preserved in the Microsoft User Data folder and agreed to do the > > import, but claimed it was complete a second later and asked me to > > click the "finish" button, and it had imported nothing.
> > I tried navigating to a copy of the database on an external hard drive > > and the result was the same.
> > The Old database had been freshly compacted, with all deleted mail > > emptied as was suggested on the Entourage Help Blog.
> I don't think this is the exact same problem but can you verify that a > cache file does not exist in the same location as your Database file? If > it does, delete it and try again.
The folder contains a 3.1 GB database, a 20 KB Database cache, Mailing Lists file of 16 KB and Signatures file of 140 KB. I removed the 20 KB Database Cache file and then tried the import function and now the browser says "No Entourage X identities found."
My Microsoft User Data folder contained a folder that is called Identities, and another called Office X Identities, and the latter contains the 3.1 GB database I wish to import. That is the one I'm navigating to and which fails.
On Jan 16, 10:50 pm, Diane Ross <di...@invalid.entourage.mvps.org> wrote:
> On 1/16/08 2:49 PM, in article > eb9881fa-c3b7-4766-9602-0e9ac43ac...@l1g2000hsa.googlegroups.com,
> "hpoel...@gmail.com" <hpoel...@gmail.com> wrote: > > I installed Office 2008 today and launched Entourage. I asked it to > > import my 3.1 gig database from Entourage v. X. It saw it where it had > > been preserved in the Microsoft User Data folder and agreed to do the > > import, but claimed it was complete a second later and asked me to > > click the "finish" button, and it had imported nothing.
> Check the size of the database file in the Finder to be sure it's not a > blank database. The Entourage X database is 400 KB, the database cache 4 KB.
It is definitely being pointed at the folder containing the Entourage X database of 3.1 GB.
Additionally, I exported my contacts from Entourage X and Entourage 2008 does not recognize this file, it being grayed out when I tried to import it separately.
> If you are pointing to your working database and Entourage 2008 is not > importing it, this needs to be reported. Use the Send Feedback feature under > Help or Instant Feedback in the Menu bar. I'll also esc this to MSFT.
I already used the feedback feature under help to make a report.
> There are other ways to get your data out of Entourage X. You can drag each > folder and subfolder to the desktop as MBOX files. These can be dragged into > any version of Entourage.
Will these still include the links to replies and the data regarding attachments which have been removed? That is crucial for me.
> Easy way: MBOX files: Run this script on your messages: Export folders (this > gets subfolders too). The script will fail on a folder with corruption. If > you have subfolders with same name you will need to rename them so they can > be matched up to the root folder. The script does not put subfolders in a > subfolder.
On 1/16/08 8:48 PM, in article 6e694cc3-fbf0-4940-a0ab-02fec7c4a...@e4g2000hsg.googlegroups.com,
"hpoel...@gmail.com" <hpoel...@gmail.com> wrote: > My Microsoft User Data folder contained a folder that is called > Identities, and another called Office X Identities, and the latter > contains the 3.1 GB database I wish to import. That is the one I'm > navigating to and which fails.
I believe the Identity folder is for Outlook Express. The Microsoft User Data folder can contain multiple Identities. -- Diane, Microsoft Mac MVP (MVPs are not Microsoft Employees) Entourage Help Page <http://www.entourage.mvps.org/> Entourage Help Blog <http://blog.entourage.mvps.org/>
On 1/16/08 8:56 PM, in article ea5d6dee-4335-4676-9a4f-05e4360ad...@e23g2000prf.googlegroups.com,
"hpoel...@gmail.com" <hpoel...@gmail.com> wrote: > Additionally, I exported my contacts from Entourage X and Entourage > 2008 does not recognize this file, it being grayed out when I tried to > import it separately.
Have you upgraded to Leopard? I'm wondering if this is a permissions problem.
If you did upgrade to Leopard, move your Microsoft User Data folder and the contacts file to Shared folder. Next in System Preferences create a new test User. Switch to the new User and drag the Microsoft User Data folder to your Documents folder, Open Entourage 2008 and try importing your Entourage X Identity. What happens? Can you import the contacts file in the new User?
> Will these still include the links to replies and the data regarding > attachments which have been removed? That is crucial for me.
I don't believe they will contain the links. You can loose links rebuilding too.
Usually, import fails because of problems with database corruption. It's not clear yet if there is a bug in importing some Entourage X database files or if it's a Leopard issue.
> On 1/16/08 8:56 PM, in article > ea5d6dee-4335-4676-9a4f-05e4360ad...@e23g2000prf.googlegroups.com,
> "hpoel...@gmail.com" <hpoel...@gmail.com> wrote: > > Additionally, I exported my contacts from Entourage X and Entourage > > 2008 does not recognize this file, it being grayed out when I tried to > > import it separately.
> Have you upgraded to Leopard? I'm wondering if this is a permissions > problem.
> If you did upgrade to Leopard, move your Microsoft User Data folder and the > contacts file to Shared folder. Next in System Preferences create a new test > User. Switch to the new User and drag the Microsoft User Data folder to your > Documents folder, Open Entourage 2008 and try importing your Entourage X > Identity. What happens? Can you import the contacts file in the new User?
> > Will these still include the links to replies and the data regarding > > attachments which have been removed? That is crucial for me.
> I don't believe they will contain the links. You can loose links rebuilding > too.
> Usually, import fails because of problems with database corruption. It's not > clear yet if there is a bug in importing some Entourage X database files or > if it's a Leopard issue.
I'm still using Tiger, 10.4.11. I didn't update to Leopard as I had read online that Office v. X didn't work under Leopard. The database was rebuilt and compacted prior to any attempts to import it, it still opens fine in Entourage X, and I repaired all permissions before attempting this software installation.
On Jan 17, 12:10 am, Diane Ross <di...@invalid.entourage.mvps.org> wrote:
> On 1/16/08 8:48 PM, in article > 6e694cc3-fbf0-4940-a0ab-02fec7c4a...@e4g2000hsg.googlegroups.com,
> "hpoel...@gmail.com" <hpoel...@gmail.com> wrote: > > My Microsoft User Data folder contained a folder that is called > > Identities, and another called Office X Identities, and the latter > > contains the 3.1 GB database I wish to import. That is the one I'm > > navigating to and which fails.
> I believe the Identity folder is for Outlook Express. The Microsoft User > Data folder can contain multiple Identities. > -- > Diane, Microsoft Mac MVP (MVPs are not Microsoft Employees) > Entourage Help Page <http://www.entourage.mvps.org/> > Entourage Help Blog <http://blog.entourage.mvps.org/>
Thank you! I never have used Outlook Express, so that explains why that folder has been untouched.
> On 1/16/08 8:56 PM, in article > ea5d6dee-4335-4676-9a4f-05e4360ad...@e23g2000prf.googlegroups.com,
> "hpoel...@gmail.com" <hpoel...@gmail.com> wrote: > > Additionally, I exported my contacts from Entourage X and Entourage > > 2008 does not recognize this file, it being grayed out when I tried to > > import it separately.
> Have you upgraded to Leopard? I'm wondering if this is a permissions > problem.
> If you did upgrade to Leopard, move your Microsoft User Data folder and the > contacts file to Shared folder. Next in System Preferences create a new test > User. Switch to the new User and drag the Microsoft User Data folder to your > Documents folder, Open Entourage 2008 and try importing your Entourage X > Identity. What happens? Can you import the contacts file in the new User?
> > Will these still include the links to replies and the data regarding > > attachments which have been removed? That is crucial for me.
> I don't believe they will contain the links. You can loose links rebuilding > too.
> Usually, import fails because of problems with database corruption. It's not > clear yet if there is a bug in importing some Entourage X database files or > if it's a Leopard issue.
I also have a fresh Tiger 10.4.11 install on a second internal hard drive. I booted from that drive, installed Office 2008 and tried again to import Entourage X's database and the behavior was the same - in a second it claimed the import was complete and invited me to click the finish button, and then nothing was imported.
On 1/16/08 10:04 PM, in article f4bab447-23cd-4b9b-ba8c-3f6465294...@e23g2000prf.googlegroups.com,
"hpoel...@gmail.com" <hpoel...@gmail.com> wrote: > I also have a fresh Tiger 10.4.11 install on a second internal hard > drive. I booted from that drive, installed Office 2008 and tried again > to import Entourage X's database and the behavior was the same - in a > second it claimed the import was complete and invited me to click the > finish button, and then nothing was imported.
There doesn't seem to be a known cause for the import not working. You mentioned that you can't select the Tab-delimited file for you contacts. Try opening it with Excel. Do you see your data?
Have you tried dragging in one of the MBOX files to see if they work?
One thought would be to see if Apple Mail can import your data. If that doesn't work, it's indicating something wrong with your data. If it does work, then you could try using it as a bridge to import your data into Entourage.
On Jan 17, 6:31 pm, Diane Ross <di...@invalid.entourage.mvps.org> wrote:
> On 1/16/08 10:04 PM, in article > f4bab447-23cd-4b9b-ba8c-3f6465294...@e23g2000prf.googlegroups.com,
> "hpoel...@gmail.com" <hpoel...@gmail.com> wrote: > > I also have a fresh Tiger 10.4.11 install on a second internal hard > > drive. I booted from that drive, installed Office 2008 and tried again > > to import Entourage X's database and the behavior was the same - in a > > second it claimed the import was complete and invited me to click the > > finish button, and then nothing was imported.
> There doesn't seem to be a known cause for the import not working. You > mentioned that you can't select the Tab-delimited file for you contacts. Try > opening it with Excel. Do you see your data?
The contacts exported as a TXT file, and the data is there, I can see it with Text Edit.
> Have you tried dragging in one of the MBOX files to see if they work?
No, since as I mentioned before that route is not one I want to take. I have hundreds of folders with sub folders and cannot have the messages losing information about whether there has been a reply or not.
The database works fine in Entourage X - no problems whatsoever - and I'm using it again there and probably will until somebody at Microsoft can figure out why Entourage won't import data from v.X.
> One thought would be to see if Apple Mail can import your data. If that > doesn't work, it's indicating something wrong with your data. If it does > work, then you could try using it as a bridge to import your data into > Entourage.
If I import it into Apple Mail I will probably just use that instead of Entourage.
Bill above asked about there being a cache in the folder along with the database, and there always is - the Office X Identities folder contains a Newsgroup Cache file and a folder labeled Main Identity. Main Identity contains five files: Database, Database Cache, Mailing Lists, Rules, Signatures. I suspect that if a similar folder in Entourage 2004 does not contain a database cache file (I don't know, I did not think it was a useful upgrade and stuck with v. X), perhaps the importer is confused by that cache file, imports the miniscule cache and then considers its work done. However, if that cache file is removed from the folder as Bill suggested, the importer does not recognize the other files in there.
The importer automatically navigated to the Main Identity folder, and indeed the proper database is in there. It doesn't crash when trying to import as I suspect it would if there was something wrong with the data (and as I said above the database still works fine in Entourage X). The import seems to be of a very small file which takes less than one second before it says click to finish. This must be a bug.
I wonder how many people have successfully imported databases from V. X into 2008?
I have just spent 95 minutes on the line with Microsoft Technical Support, trying to resolve the problem of importing data into Entourage 2008 from v.X, with no success. It does appear that the addition of the Database Cache in the v.X identity folder is the wild card in making this transfer work. Does anyone have any additional thoughts on this matter? As it was said above, removal of the "Cache" file makes the import manager unable to see the identity as even existing, but with it left in place, the files will not import.
If this can't be resolved, this 2008 package is pretty much worthless to me.
Can you still launch Entourage v.X? In that case, there are a number of possibilities to export your data in a format that can subsequently be imported into Entourage 2008. Let us know!
On 18/01/08 22:46, in article ee88e22...@webcrossing.caR9absDaxw, "Dave S."
<> wrote: > I have just spent 95 minutes on the line with Microsoft Technical Support, > trying to resolve the problem of importing data into Entourage 2008 from v.X, > with no success. It does appear that the addition of the Database Cache in the > v.X identity folder is the wild card in making this transfer work. Does anyone > have any additional thoughts on this matter? As it was said above, removal of > the "Cache" file makes the import manager unable to see the identity as even > existing, but with it left in place, the files will not import.
> If this can't be resolved, this 2008 package is pretty much worthless to me.
-- Michel Bintener Microsoft MVP Office:Mac (Entourage & Word)
On Jan 18, 5:21 pm, Michel Bintener <mbinte...@NOmvpsSPAM.org> wrote:
> Can you still launch Entourage v.X? In that case, there are a number of > possibilities to export your data in a format that can subsequently be > imported into Entourage 2008. Let us know!
> On 18/01/08 22:46, in article ee88e22...@webcrossing.caR9absDaxw, "Dave S."
> <> wrote: > > I have just spent 95 minutes on the line with Microsoft Technical Support, > > trying to resolve the problem of importing data into Entourage 2008 from v.X, > > with no success. It does appear that the addition of the Database Cache in the
I am still using v.X as the alternatives for exporting mail messages are ones which lose the data kept in each separate message which lets you know if a reply was made, when it was made, with a quick link to it. Keeping track of several hundred thousand messages with this data is the reason I stick with Entourage. If the 2004 version could import the database from v.X, one would think that the 2008 version should be able to solve this as well.
I also have many mailing lists and many signatures which would take some time to recreate. Having paid the price for software that seems to say that it can import everything from v.X, then we customers should be offered a way to do this without a going through such manual efforts. If MS needs to supply us with some means to convert to the 2004 version and then into the 2008 version, that might solve things.
Dealing with the confusing v.X cache file should be something the coders could solve.
> > v.X identity folder is the wild card in making this transfer work. Does anyone > > have any additional thoughts on this matter? As it was said above, removal of > > the "Cache" file makes the import manager unable to see the identity as even > > existing, but with it left in place, the files will not import.
> > If this can't be resolved, this 2008 package is pretty much worthless to me.
> -- > Michel Bintener > Microsoft MVP > Office:Mac (Entourage & Word)
> Bill above asked about there being a cache in the folder along with > the database, and there always is - the Office X Identities folder > contains a Newsgroup Cache file and a folder labeled Main Identity. > Main Identity contains five files: Database, Database Cache, Mailing > Lists, Rules, Signatures. I suspect that if a similar folder in > Entourage 2004 does not contain a database cache file (I don't know, I > did not think it was a useful upgrade and stuck with v. X), perhaps > the importer is confused by that cache file, imports the miniscule > cache and then considers its work done. However, if that cache file is > removed from the folder as Bill suggested, the importer does not > recognize the other files in there.
> The importer automatically navigated to the Main Identity folder, and > indeed the proper database is in there. It doesn't crash when trying > to import as I suspect it would if there was something wrong with the > data (and as I said above the database still works fine in Entourage > X). The import seems to be of a very small file which takes less than > one second before it says click to finish. This must be a bug.
OS X 10.4.11 Office X
Reading all the problems here about importing Entourage data from X to 2008 has me scared stiff to even open my box containing the Home & Student Edition of Office 2008.
The MUD folder in my Documents folder has these folders:
Outlook Express Temp Entourage Script Menu Items Script Menu Items Saved Attachments Entourage Sound Sets Identities Printing Forms Entourage Temp Office X Identities
The "Identities" folder and the "Office X Identities" folder look like this:
In article <fa113a52-fc69-4815-94d7-fde000134...@y5g2000hsf.googlegroups.com>,
Linotype <r.schlem...@comcast.net> wrote: > Reading all the problems here about importing Entourage data from X to > 2008 has me scared stiff to even open my box containing the Home & > Student Edition of Office 2008.
Why? You do follow a daily/weekly backup schedule religiously, right? If not, you should.
-- Note: Please send all responses to the relevant news group. If you must contact me through e-mail, let me know when you send email to this address so that your email doesn't get eaten by my SPAM filter.
On 1/18/08 7:13 PM, in article fa113a52-fc69-4815-94d7-fde000134...@y5g2000hsf.googlegroups.com, "Linotype"
<r.schlem...@comcast.net> wrote: > What's the deal with the two "Main Identities" folders with the > duplicate folders inside of them? > Is this normal?
The Microsoft User Data folder can contain multiple Identities from different versions. The Identities folder is for Outlook Express.
> The MUD folder in my Documents folder has these folders:
> Outlook Express Temp--------> You can delete this > Entourage Script Menu Items > Script Menu Items --------> You can delete this > Saved Attachments > Entourage Sound Sets > Identities --------> You can delete this > Printing Forms > Entourage Temp > Office X Identities
If in doubt, rename your Microsoft User Data folder to Old Microsoft User Data folder, and let Entourage recreate a new MUD folder. This way you'll only have the folders you need. When you import you can point to the Office X Identity folder for importing.
> > Bill above asked about there being a cache in the folder along with > > the database, and there always is - the Office X Identities folder > > contains a Newsgroup Cache file and a folder labeled Main Identity. > > Main Identity contains five files: Database, Database Cache, Mailing > > Lists, Rules, Signatures. I suspect that if a similar folder in > > Entourage 2004 does not contain a database cache file (I don't know, I > > did not think it was a useful upgrade and stuck with v. X), perhaps > > the importer is confused by that cache file, imports the miniscule > > cache and then considers its work done. However, if that cache file is > > removed from the folder as Bill suggested, the importer does not > > recognize the other files in there.
> > The importer automatically navigated to the Main Identity folder, and > > indeed the proper database is in there. It doesn't crash when trying > > to import as I suspect it would if there was something wrong with the > > data (and as I said above the database still works fine in Entourage > > X). The import seems to be of a very small file which takes less than > > one second before it says click to finish. This must be a bug.
> OS X 10.4.11 > Office X
> Reading all the problems here about importing Entourage data from X to > 2008 has me scared stiff to even open my box containing the Home & > Student Edition of Office 2008.
> The MUD folder in my Documents folder has these folders:
> Outlook Express Temp > Entourage Script Menu Items > Script Menu Items > Saved Attachments > Entourage Sound Sets > Identities > Printing Forms > Entourage Temp > Office X Identities
> The "Identities" folder and the "Office X Identities" folder look like > this:
> What's the deal with the two "Main Identities" folders with the > duplicate folders inside of them? > Is this normal?
> How much trouble would you predict I will have when I try to install > 2008 and import Entourage X data?
I have been informed that the seventh bulleted item under Known Issues in Office 2008 lists the following:
"Office Setup Assistant cannot import identities that were created in Office 98, Office 2001, and Office v. X. To import these identities after installation, open Entourage 2008, and then on the File menu, click Import."
Sounds promising, however using the import command under File brings the same result of an import of the miniscule empty cache and not the database file in the same folder for me. Perhaps you will have better luck. Let us know if you do.
This issue seems to be a bug which needs a solution that preserves all of the information present in the database for v. X. Perhaps if one had access to Entourage 2004, one could import v. X databases into that and then from there into Entourage 2008, however, I don't know if trial version that would have this functionality is available. Having to purchase 2004 solely as a means to get 2008 working properly does not seem particularly fair.
> I have been informed that the seventh bulleted item under Known Issues > in Office 2008 lists the following:
> "Office Setup Assistant cannot import identities that were created in > Office 98, Office 2001, and Office v. X. To import these identities > after installation, open Entourage 2008, and then on the File menu, > click Import."
> Sounds promising, however using the import command under File brings > the same result of an import of the miniscule empty cache and not the > database file in the same folder for me. Perhaps you will have better > luck. Let us know if you do.
> This issue seems to be a bug which needs a solution that preserves all > of the information present in the database for v. X. Perhaps if one > had access to Entourage 2004, one could import v. X databases into > that and then from there into Entourage 2008, however, I don't know if > trial version that would have this functionality is available. Having > to purchase 2004 solely as a means to get 2008 working properly does > not seem particularly fair.
> PHG
What? 2008 can't import identities from X? That clinches it, my copy of 2008 is going to be returned unopened. I am not an IT person. Why should I have to know the intricacies of any application? Is it too much to expect a program to just work? Did the developers envision a user having to dig through forums for a list of steps to follow to make their product actually usable?
Who would have thought that 4 months later someone else would be having exactly the same problem! I import my entourage v.X identity of 3.4gb and it is finished importing in 1 second - but there is nothing there.
Does anyone know if there has been a fix or a patch or a workaround created since January that doesn't involve individually copying every mailbox?
"macwom...@officeformac.com" wrote: > Who would have thought that 4 months later someone else would be having > exactly the same problem! I import my entourage v.X identity of 3.4gb and it > is finished importing in 1 second - but there is nothing there.
> Does anyone know if there has been a fix or a patch or a workaround created > since January that doesn't involve individually copying every mailbox?
No, but we hope to see a new update soon to both Entourage and Leopard.
Exporting as Entourage archive (.rge) is pretty painless. A few drags in Entourage 2008 and you are have your mail.
How to manually move your data. (when import fails and/or you need to move to a new Identity same version)
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