Sound Set in Entourage 2008 Gone?

[Alpha...@officeformac.com]

Just installed Office 2008 on a 10.5.1 MacBook Pro and working great. Only complaint is other than the opening "chime" all the other notification sounds no longer play. I have restarted, confirmed that the Entourage Sound Set file is still under my Microsoft User Data Folder, but nothing plays anymore. While this isn't a major issue, I am in another part of the office and I rely on the audible notification for new messages so I don't have to go back and check every few min.

Anybody have any thoughts?

[Unknown]

Similarly, I can't get any of the custom soundsets I have to work.

[Unknown]

Here's what I noticed. Launch Entourage 2008. Choose File > Preferences > Notifications. Click on the speaker icons. The sounds play fine.

Now invoke an action that will yield some sounds. I chose Send/Receive on my five email accounts. Only one "No mail sound" is played (instead of five).

More importantly, none of the sounds work. Not as a result of the normal actions and not by clicking the speaker icons in the Preferences window.

Quit and relaunch Entourage. The first notification sound will work again. But from that point on, no sound.

Definitely a bug in Entourage 2008.

[Ace...@officeformac.com]

I also installed Office 2008 on my MacBook Pro 10.5.1 and cannot get the sounds to work. I'm also having a problem with clicking on "New Mail" and nothing happens.

Any help available?????

[Michael Jardine]

For “New Mail,” do you have your mail accounts set up?

On 1/16/08 3:17 PM, in article ee88...@webcrossing.caR9absDaxw, "Ace...@officeformac.com" <Ace...@officeformac.com> wrote:

[Ace...@officeformac.com]

Yes. I can receive all of my email accounts but the mail (new) does not respond and give me a new window to compose in.

[Alpha...@officeformac.com]

To get back to the sound issue, I tried your steps there PGB and when I did a cold relaunch of Entourage I still get the welcome "Chime" but that is about it. I go straight to preferences and click on the speaker icons and the sounds do not play.

Just for kicks, I went back in Time Machine and replaced the Entourage Sound Set with the one from 2004 before I had installed '08 to see if that would have any affect...nada.

At this point I don't know what the issue is. I get the first Chimes and then maybe one sound before it goes mute. I am not a programmer or debugger so I have no clue where to begin.

[Unknown]

I'm getting the same thing.

Maybe it's because I/we didn't delete 2004?

Also, the Microsoft Sound Set in my Entourage Sound Sets folder is still from '04. Shouldn't there be an '08 Sound Set?

[William Smith]

Entourage 2008 does not support soundsets for Entourage 2004. However, a
different method does exist to allow users to create their own
soundsets. I've asked Microsoft if I can put up a tutorial on The
Entourage Help Blog based on some information provided me. I'll post
when something becomes available.

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>

[Unknown]

I just spent 2.5 hrs with Microsoft Support and my sending mail issue was resolved by rebuilding my data base in the Identities folder. Their researchers said they are aware of the sound issue and there will be a "bug fix" soon

[William Smith]

Unlike Entourage 2004, Entourage 2008 now uses the Mac OS X system's
Alert Volume setting instead of the Output Volume setting.

Be sure both are turned up in your Sounds preference pane.

Hope this helps!

[Diane Ross]

On 1/16/08 4:09 PM, in article ee88...@webcrossing.caR9absDaxw,
"Ace...@officeformac.com" <Ace...@officeformac.com> wrote:

> Yes. I can receive all of my email accounts but the mail (new) does not
> respond and give me a new window to compose in.

The toolbar changes depending on what view you are in. If you are in Tasks
for example, clicking on New gets you a new Task.

--
Diane, Microsoft Mac MVP (MVPs are not Microsoft Employees)
Entourage Help Page <http://www.entourage.mvps.org/>

[Michael Jardine]

Awesome! Looking forward to it...

On 1/16/08 7:14 PM, in article uDmalcLW...@TK2MSFTNGP02.phx.gbl,

[Diane Ross]

On 1/16/08 1:59 PM, in article ee88...@webcrossing.caR9absDaxw, "Bob
Torres " <> wrote:

> Similarly, I can't get any of the custom soundsets I have to work.

What version and what is this snippet in addition to?

There is a change to soundsets in Entourage 2008. Entourage has a whole new
sound set format that isn't backward compatible. They are mp3 files now. I
expect we'll see a way to update out soon.

This is a separate issue from no sounds. You could try quitting Entourage
and restarting to see if they return.

[Unknown]

When i open entourage i get the welcome sound, I then go to check my email I get the no new messages sound then i get no more sounds until i quit the app and start again. (Macbook Pro OS X 10.5.1) (works fine if i put 2004 back on) (using the standard microsoft sound set)

- I have check this on my mac pro running 10.4.11 and this seems ok
- Created a new user SAME PROBLEM?
- completely deleted all traces of office 2004 and 2008, preferences, fonts etc. SAME PROBLEM?

[Alpha...@officeformac.com]

Ok, I think after reading all this it is just a bug that will be fixed by a later updated. It is what happens when you get a program right out of the gate.

William Smith, I don't understand your post however that 2008 doesn't support custom sound sets. I am not talking about custom sound sets, I am talking about when you navigate to Preferences > Notifications and the Default sound set looks just like it did in 2004. Also, I did delete 2004 as the set up assistant removed it to the trash after I finished installing 2008.

Now if 2008 doesn't support the old sound set standard, why would they have the same screen in the preferences that looks like the did? It just doesn't make sense.

Also the alert sounds are all the way up and since you hear the first chime and no mail "doink" then silence, it doesn't make sense that alert sounds would be down either.

I have another Desktop 1.42GHz G4 and I just reformatted it and put 10.4.11 on it and before I did anything else I did a clean install of 2008 and the sound problem was present on there as well so I know it isn't just my computer.

That leaves me to believe that it is indeed a bug a Sounds said earlier in the postings and that I will wait for an update. If it isn't fixed in the first update I will reopen the thread but until then I will chalk it up to an early program bug.

Thanks for your input everyone!

[Unknown]

Please note that the problem we're pointing out here is *not* an output volume setting problem. The very first time an newly-launched instance of Entourage 2008 tries to play a notification sound based on an action, it will play just fine. (That might be the welcome chime. I have this chime turned off, so the first sound played on my computer might be a result of no-mail-fetched.) After the first sound is played, no sound. Before the first notification sound based on an action, the speaker icons in the Preferences window will play the notification sounds. After the first notification sound based on an action, the speaker icons in the Preferences window *will not* play the notification sounds.

I've ruled out the output volume setting problem. I've also used Audio Midi Setup to rule out a sampling rate problem.

(So turn off your welcome notification sound, then relaunch Entourage 2008. Choose Entourage > Preference > Notifications. You'll be able to play all of the sounds by clicking the speaker icons. Once an action triggers one of these sounds, no sounds will ever be played again. So...the sounds are there and you can hear them...until the first sound is triggered.)

[rvc...@gmail.com]

I have been having this problem since the beta came out. Makes you
wonder why MS did not fix this before the final release. Surley they
or their testers saw this issue months ago. I was so hoping that it
would be gone in the final, but there it was again last night after I
installed the program.

[Unknown]

...with AlphaBovine and PGB.

I've installed it on two machines (both running 10.5.1) and have the same problem (no notifications after initial) on both.

It's not an output volume problem and has nothing to do with custom sound sets.

I've gone back to '04 until this bug is fixed.

[Andy Ruff]

Here’s a hunch... Based on looking at some things, it appears to happen to me after the “Sent Mail” sound is played.  If you disable this sound, do you still lose your sounds on Leopard?

-Andy

[Jolly Roger]

In article
<7b536542-cf8a-4a1d...@c23g2000hsa.googlegroups.com>,
rvc...@gmail.com wrote:

> Surley they or their testers saw this issue months ago.

What makes you say that?

--
Note: Please send all responses to the relevant news group. If you
must contact me through e-mail, let me know when you send email to
this address so that your email doesn't get eaten by my SPAM filter.

JR

[Unknown]

I also had this problem with the beta which i thought it was because its beta. so to shed out this money and purchase the full package is really annoying to say the least.
what more can i say other than THATS MICROSOFT FOR YOU?
looks like im gonna have to go back to 2004 for now, if Microsoft can't sort a simple problem like this before final release what else is wrong, i've heard just to many issues?

I gonna install a clean 10.5 on my other mac pro (currently running 10.4.11 and the sound works fine on office 2008) just to confirm if its a leopard and 2008 compatibility problem and will let you know in due course.

[Alpha...@officeformac.com]

To be honest, this bug doesn't surprise me. I used to work with QA at a video game publishing company and this would not be what they call a "show stopper" or an "A" bug.
Since it doesn't affect the program working it is acceptable to ship and fix with a patch later. Not a perfect world, but that is what you get when you can go online and download updates. Even more reason not to buy a fresh release (being the hypocrite that I am as I type this on the new program. :-)

[Filippo Motta]

CONFIRMED!!!!!!

[Filippo Motta]

Removed “sent mail” sound....nothing changes; no notifications yet.

It seems to me that the whole lower part of the notifications/sound preferences panel is not clickable (this is another issue of course).
I cannot click loudspeaker icon to test sound; cannot change sound set; alco cannot launch the web address of microsft mac dept. which is in the lowest part of the panel.

Filippo

[Andy Ruff]

Did you try quitting and restarting the app after disabling the Sent Mail sound?

-Andy

[Filippo Motta]

Of course I did!

[Andy Ruff]

Hrmph..  Okay, I’ll keep looking into it.

-Andy

[dougst (microsoft.com)]

Hi,

I’ve also been working to repro this issue as well, I have found you need to turn off the following Sound notifications and things seems to continue to work on Leopard.
    Sent mail sound
    Mail error sound
    No mail sound

You need to quit Entourage and restart for the sounds to return.  

In the quick testing I did, I noticed that each of these options prevents further sounds from working in Entourage.

Doug Strauss dougstATmicrosoftDOTcom
Microsoft Entourage test lead
Disclaimer:  This mail is provided "AS IS" with no warranties, and confers no rights.

[dougst (microsoft.com)]

To answer these issues.

1. The sounds not working in the preferences pane is part of the general issue with notification sounds, same code path and once they stop working it also stops in the prefs pane.  Also the startup sound does not cause this problem to occur, see my other mail for all the ones that do.
2. Correct about the link at the bottom of the page, I will pass this along.
3. This is populated by sound sets found in:  ~/Documents/Microsoft User Data/Entourage Sound Sets
   

Doug

Doug Strauss - dougstATmicrosoftDOTcom
Microsoft - Entourage test lead

Disclaimer:  This mail is provided "AS IS" with no warranties, and confers no rights.

On 1/17/08 10:17 AM, in article C3B55A32.1684%filipp...@tuttopmi.it, "Filippo Motta" <filipp...@tuttopmi.it> wrote:

[Unknown]

have followed all the same steps as the rest of you and no sounds other than the opening chime will play. this must be a glitch, no? please can someone from microsoft address this and tell us all what to do? thanks!

[Filippo Motta]

Sorry to bother, but... The problems is still there also disabling these three sounds.
But I have a notification (in addition to the startup sound) working on new email upon FIRST CHECK!
Then SILENCE!!!

Filippo

[Filippo Motta]

In my previous message I already answered about the fact that disabling the three sounds as you suggested does not solve the problem (at least for me).

I want to point out (don’t know if it is useful and sorry if I understood wrong but english is not my mother language) that I have no sounds at all nor any file in ~/Documents/Microsoft User Data/Entourage Sound Sets.

Filippo

[missapple]

When I open Entourage 2008 and go to Preferences/Notifications, the
Sound set says "Default" but clicking on any of the Sound icons, I get
nothing.

[bil...@officeformac.com]

It's not a horrible problem. Just adding my voice to the chorus.

[Ra...@officeformac.com]

Bill's input fixed my sound notification issue:



Answer Re: Sound Set in Entourage 2008 Gone? Print This Reply
Alpha...@officeformac.com wrote:

Just installed Office 2008 on a 10.5.1 MacBook Pro and working great. Only complaint is other than the opening "chime" all the other notification sounds no longer play. I have restarted, confirmed that the Entourage Sound Set file is still under my Microsoft User Data Folder, but nothing plays anymore. While this isn't a major issue, I am in another part of the office and I rely on the audible notification for new messages so I don't have to go back and check every few min.

Anybody have any thoughts?

Unlike Entourage 2004, Entourage 2008 now uses the Mac OS X system's
Alert Volume setting instead of the Output Volume setting.

Be sure both are turned up in your Sounds preference pane.

Hope this helps!

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>

Entourage Help Blog <http://blog.entourage.mvps.org/>

Now if there was just a way to get the simple little helpful "out of office assistant" with the home/student edition (I too quickly bought the 08 version anticipating this little added feature, but alas...).

[Unknown]

On a Powerbook G4 with 10.5.1. Sounds don't work at all as described -- no preview, no notifications. And just this morning before I installed I was thinking how annoying those sounds were. Guess Microsoft must have been listening to me. I get a doink when it recieves no mail, then nothing after.

[William Smith]

Ra...@officeformac.com wrote:

> Bill's input fixed my sound notification issue:

Woohoo!

That's one down, the rest of the Internet to go! (Just finished watching
the Apple ad on the New York Times homepage <http://www.nytimes.com>.)

[William Smith]

Hi Jason!

This is a known issue acknowledged by Microsoft in this very forum. Have
a look at a blog post I put up a few hours ago
<http://blog.entourage.mvps.org/2008/01/alert_sounds_in_entourage_2008_break_on_leopard.html>.

Hope this helps!

[Unknown]

FYI: The Alert volume setting in System Preferences > Sound > Sound Effects is all the way up for me. The problem still exists. First sound on launch is played, then nothing.

[lplam...@mac.com]

On Jan 16, 4:55 pm, AlphaBov...@officeformac.com wrote:
> Just installed Office 2008 on a 10.5.1 MacBook Pro and working great. Only complaint is other than the opening "chime" all the other notification sounds no longer play. I have restarted, confirmed that the Entourage Sound Set file is still under my Microsoft User Data Folder, but nothing plays anymore. While this isn't a major issue, I am in another part of the office and I rely on the audible notification for new messages so I don't have to go back and check every few min.
> Anybody have any thoughts?

I has the same issues i.e. no sounds after upgrading from 2004 to
2008, and I simply solved the issue by quitting Entourage 2008,
trashing the "Entourage Sound Sets" folder inside the "Microsoft User
Data" folder. Upon opening back Entourage 2008, a new "Entourage Sound
Sets" folder was created, and all my sounds are now back!

[Filippo Motta]

I was too fast.
It works only the first time you make a new "send/receive".
Then it stops working again!
At least this is what is happening to me!

On 18/01/08 14:34, in article
e87d0848-b562-4f4d...@c23g2000hsa.googlegroups.com,

[Filippo Motta]

THIS SEEMS TO WORK!!!!!
Great hint lplamondon!!!!!

On 18/01/08 14:34, in article
e87d0848-b562-4f4d...@c23g2000hsa.googlegroups.com,
"lplam...@mac.com" <lplam...@mac.com> wrote:

[Alpha...@officeformac.com]

lplamondon, thanks for the tip but this did not work on my end. I did a restart as well just to make sure and the file was never recreated. Oddly enough without the sound file in there, I still received the welcome chime and first action sound but nothing afterword...this makes me wonder if the sounds for 2008 or in the Entourage Sound Set file anymore.

FOr testing purposes I also tried the same suggestion on my Desktop G4 (10.4.11) and the same thing. No file, but still the first few sounds. I restored the file for both the MacBook Pro and the Desktop G4 for now until this issue is finalized by Microsoft Tech Support or another suggestion comes along.

Any thought?

[Ed Kimball]

New Mail is designed to create a new mail message to send.

If I understand you correctly, you want to run the schedule "Send & Receive
All" to see if you have received any new mail. In Entourage 2004, you can do
that at least three different ways:
1. Click the Send & Receive button on the Entourage toolbar.
2. Press cmd-K.
3. Select the schedule from Tools\Schedules on the menu.

Hope this helps.

On 1/16/08 7:09 PM ET, "Ace...@officeformac.com" <Ace...@officeformac.com>
wrote:

> Yes. I can receive all of my email accounts but the mail (new) does not
> respond and give me a new window to compose in.

[lplam...@mac.com]

You are right... I claimed victory too quickly... it worked a few
times for me and then stopped working! Oh well...

[Alpha...@officeformac.com]

No problem lplamondon. I know someone at Microsoft MBU is reading this over a Starbucks cup of coffee and either laughing or banging their head into a desk among all the other release bugs.

[Alpha...@officeformac.com]

Just to all of you who might be reading this and just want to cut to answer rather than read this surprisingly long thread, the current solution is to wait for Microsoft MBU (Macintosh Business Unit for you rookies) to release the first patch for the program.

It is a brand new release and if you bought this thinking it would be bug free, then you have a problem. :-)

[ginge...@mac.com]

On Jan 16, 3:48 pm, PGB <> wrote:
> Here's what I noticed. Launch Entourage 2008. Choose File > Preferences > Notifications. Click on the speaker icons. The sounds play fine.
> Now invoke an action that will yield some sounds. I chose Send/Receive on my five email accounts. Only one "No mail sound" is played (instead of five).
> More importantly, none of the sounds work. Not as a result of the normal actions and not by clicking the speaker icons in the Preferences window.
> Quit and relaunch Entourage. The first notification sound will work again. But from that point on, no sound.
> Definitely a bug in Entourage 2008.

I just installed Leopard and MS Office 2008 yesterday and have been
very happy with all the newness. However, I have no sound with
Entourage either - same situation as described above. Also, the sound
sets I had on Entourage 2004 did not transfer over (of course if the
sounds don't work at all that's a moot - no pun intended - point!).
Any fix for this that anyone nows of?

[Andy...@officeformac.com]

@AlphaBovine -- Banging our heads ;). And it's Peet's not Starbucks. Us folks in Entourage land are based in California.

[Alpha...@officeformac.com]

Andy,

They don't have Starbucks in CA? :-) Nah, you guys did a great job. The program works fine. Just a couple of glitches here and there but nothing that would cause me to roll back to '04. Keep up the good work and buy another latté on me.

[Unknown]

..it would be nice to have the sounds back...and some way to use the custom sets I had for years. (fingers crossed for a patch -- soon!)

[Andy Ruff]

We are looking into a fix for this.  It appears to be issue only on Leopard.

-Andy

On 1/19/08 5:20 AM, in article ee88e...@webcrossing.caR9absDaxw, "Kwamster" <Kwamster> wrote:

[Alpha...@officeformac.com]

Darn that new OS. :-P

[cuneyt...@gmail.com]

On 16 jan, 22:55, AlphaBov...@officeformac.com wrote:
> Just installed Office 2008 on a 10.5.1 MacBook Pro and working great. Only complaint is other than the opening "chime" all the other notification sounds no longer play. I have restarted, confirmed that the Entourage Sound Set file is still under my Microsoft User Data Folder, but nothing plays anymore. While this isn't a major issue, I am in another part of the office and I rely on the audible notification for new messages so I don't have to go back and check every few min.
> Anybody have any thoughts?

I have a problem with the sounds in Entourage, the notification sounds
work great but when a notification sound is played simultaniously you
hear an irritating sound together with the Entourage sound.. I didnt
had this in the beta of 2008.. Does anyone have the same problem?

[bikinijack]

I know this will sound silly, but one of the main reasons I upgraded
to MS Office 2008 was to get a quicker version of Entourage because of
it being universal. Another sort of silly fact is that I liked the
custom sounds I had created with Entourage 2004, which is what made me
prefer Entourage over Mail... Now, with Leopard, you can't use custom
sounds with Entourage. I sure hope someone figures this out soon...
I want my notification sounds back!

On Jan 17, 10:17 am, Filippo Motta <filippomo...@tuttopmi.it> wrote:
> Removed ³sent mail² sound....nothing changes; no notifications yet.
>
> It seems to me that the whole lower part of the notifications/sound
> preferences panel is not clickable (this is another issue of course).
> I cannot click loudspeaker icon to test sound; cannot change sound set; alco
> cannot launch the web address of microsft mac dept. which is in the lowest
> part of the panel.
>
> Filippo
>
> On 17/01/08 16:45, in article C3B4B830.C5B0%ar...@microsoft.com, "Andy Ruff"
>
> <ar...@microsoft.com> wrote:
> > Here¹s a hunch... Based on looking at some things, it appears to happen to me
> > after the ³Sent Mail² sound is played. If you disable this sound, do you
> > still lose your sounds on Leopard?
>
> > -Andy
>

> > On 1/17/08 7:21 AM, in article ee88e0c...@webcrossing.caR9absDaxw, "PGB" <PGB>

> > wrote:
>
> >> Please note that the problem we're pointing out here is *not* an output
> >> volume setting problem. The very first time an newly-launched instance of
> >> Entourage 2008 tries to play a notification sound based on an action, it will
> >> play just fine. (That might be the welcome chime. I have this chime turned
> >> off, so the first sound played on my computer might be a result of
> >> no-mail-fetched.) After the first sound is played, no sound. Before the first

> >> notification sound based on an action, the speaker icons in the Preferences

[mor...@officeformac.com]

Same here. Tried trashing sound set from user data, but I only get the welcome if I quit. Restarting, absutely nothing. 2004 sound set doesn't work either. Guess we'll have to wai for patch. Otherwise, everything works great. Would have liked to see the type size a little bigger on sidebar and incoming mail.

[Unknown]

Same here as all off you

Sounds are here now:

Microsoft Office 2008/Office/EntourageCore.framework/Versions/12/Resources/

mailsent.wav
newmail.wav
nomail.wav
welcome.wav
goodbye.wav
mailerror.wav
reminder.wav

[bikinijack]

Great info alouette... So to make a new sound set, couldn't we just
produce a new "mailsent.wav" file and replace it into this file?

[bikinijack]

On Jan 20, 12:21 pm, bikinijack <bikinij...@gmail.com> wrote:
> On Jan 20, 10:21 am, alouette <> wrote:

I created my favorite sound set that is now working with Entourage
2008 (although we are still left with the Leopard issue of the sounds
stopping to work after a while, hopefully that will get fixed soon).
Here is what I did to get my old customs sound set up and working:

1) Play sound from sound set on Expression X (I used this to create
the original sound set)
2) Record sound on Audio Hijack Pro
3) Edit sound with Sound Studio, convert sound from mp3 to wav
4) Put sound with same file name as Entourage sound file in the
following folder (example, name the new sent mail sound file
"mailsent.wav"): Microsoft Office 2008/Office/EntourageCore.framework/
Versions/12/Resources/

to find this folder on your computer, just do a spotlight search using
one of the files in the folder, such as "mailsent.wav"

Thanks again to alouette, I am almost a happy camper

[mor...@officeformac.com]

Created sounds with same name. How did you put them in? Did a search. It cames up as a package, not a folder.

[Unknown]

To bikinijack

Yes you can

even use the mail app sounds :)
(Just change the name)

[Unknown]

 > To mortfe ...
Show content (right clic on the package)

[eplantz]

On Jan 20, 11:34 am, mor...@officeformac.com wrote:
> Same here. Tried trashing sound set from user data, but I only get the welcome if I quit. Restarting, absutely nothing. 2004 sound set doesn't work either. Guess we'll have to wai for patch. Otherwise, everything works great. Would have liked to see the type size a little bigger on sidebar and incoming mail.

====

The old procedure of using rules to play sounds works fine AND then is
now an additional rule type for OUTGOING so you can set up a sound to
play for outgoing messages as well.

http://www.entourage.mvps.org/rules/sounds.html

I've got all mine set up and it is working fine in ERAGE 2008

[mor...@officeformac.com]

alouette: Got ya, thanks. Do I trash the old ones. I recreated the orig sounds. Are you saying change the name of the new ones or the old ones? Sorry, not really good at this.

[somes...@officeformac.com]

Couldn't agree more with this trail. The sounds are definitly a bug.
Open APP and the sound works. First message an d the sound works. First send and it works. After that you will never hear another sound

Hopefully on the MS bug list!

[JE McGimpsey]

In article <ee88e...@webcrossing.caR9absDaxw>,
somes...@officeformac.com wrote:

> Couldn't agree more with this trail. The sounds are definitly a bug. <br>

> Open APP and the sound works. First message an d the sound works. First send

> and it works. After that you will never hear another sound <br><br>Hopefully

> on the MS bug list!

Instead of hoping, send feedback on bugs, suggestions, etc. via
Help/Send Feedback on Entourage...

[Unknown]

to mortfe

Yes you can trash the original sound, or compressed it and back-up it if u need it again.

But .. The bug is steel there.

Waiting for a Mac Bu fix soon.

[Pagem...@officeformac.com]

Never had 2004 on My Mac.

After installing 2008 the sound works when the app opens and when I send my first email, then after that like many users above the sound stops working completely until I close and re-open the program.

[mor...@officeformac.com]

Didn't work for me. Changed names on orig sounds, adding' XX' to end, but got nothing. Tried adding a custon sound set to user data but prefrences don't let you change. Any other suggestions? Thanks.

[mor...@officeformac.com]

Just a thought guys, there are 3 versions of office 2008. Wonder if this problem occur's in all. I am using the full edition. There is also a standard and media edition. Anybody using any of those?

[Pagem...@officeformac.com]

I'm using student & teacher edition and the sound fails for me.

[Eray ERDOGAN]

Fails for every version..

On 21/01/2008 19:49, in article ee88e...@webcrossing.caR9absDaxw, "Pagem...@officeformac.com" <Pagem...@officeformac.com> wrote:

[Douglas Strauss]

On 1/19/08 2:51 PM, in article
eee95867-74fe-4b70...@s12g2000prg.googlegroups.com,
"cuneyt...@gmail.com" <cuneyt...@gmail.com> wrote:

>
> I have a problem with the sounds in Entourage, the notification sounds
> work great but when a notification sound is played simultaniously you
> hear an irritating sound together with the Entourage sound.. I didnt
> had this in the beta of 2008.. Does anyone have the same problem?

Hi,

Reading your post I could not understand what you meant by played
simultaneously and irritating sound. Could you be more specific about
these?

Doug Strauss - dougstATmicrosoftDOTcom
Microsoft - Entourage test lead
Disclaimer: This mail is provided "AS IS" with no warranties, and confers
no rights.

[Douglas Strauss]

Clarification:

#1 below, I meant the issue with sound in the preferences is the same issue in the other thread about sounds working once and then stopping.
#3 is about the drop down list, it only shows default for now, if you create a new set of sounds in this folder in the proper format, then you will see more options.  (There was another thread about future details on creating sound sets pending.)

Doug

Doug Strauss - dougstATmicrosoftDOTcom
Microsoft - Entourage test lead
Disclaimer:  This mail is provided "AS IS" with no warranties, and confers no rights.

On 1/17/08 2:28 PM, in article C3B5952C.1DD3%filipp...@tuttopmi.it, "Filippo Motta" <filipp...@tuttopmi.it> wrote:

In my previous message I already answered about the fact that disabling the three sounds as you suggested does not solve the problem (at least for me).

I want to point out (don’t know if it is useful and sorry if I understood wrong but english is not my mother language) that I have no sounds at all nor any file in ~/Documents/Microsoft User Data/Entourage Sound Sets.

Filippo



On 17/01/08 21:59, in article C3B501A8.1B4E8%dou...@microsoft.com, "dougst (microsoft.com)" <dou...@microsoft.com> wrote:

To answer these issues.

1. The sounds not working in the preferences pane is part of the general issue with notification sounds, same code path and once they stop working it also stops in the prefs pane.  Also the startup sound does not cause this problem to occur, see my other mail for all the ones that do.
2. Correct about the link at the bottom of the page, I will pass this along.
3. This is populated by sound sets found in:  ~/Documents/Microsoft User Data/Entourage Sound Sets
   

Doug

Doug Strauss - dougstATmicrosoftDOTcom
Microsoft - Entourage test lead
Disclaimer:  This mail is provided "AS IS" with no warranties, and confers no rights.

On 1/17/08 10:17 AM, in article C3B55A32.1684%filipp...@tuttopmi.it, "Filippo Motta" <filipp...@tuttopmi.it> wrote:

[Douglas Strauss]

(This didn’t get sent out last week due to a bad smtp address I entered for myself to prevent SPAM)

Hi,

Digging into this more, the results will vary based on what type of account you are using.  For Exchange, turning off the settings partially work around the problem.  If using POP, then things are still broken and I don’t see a work around at the moment.  One other avenue would be to have an applescript play a sound when you get new mail by running it as part of a rule.

Doug

Doug Strauss - dougstATmicrosoftDOTcom
Microsoft - Entourage test lead
Disclaimer:  This mail is provided "AS IS" with no warranties, and confers no rights.

On 1/17/08 2:21 PM, in article C3B59368.1DCF%filipp...@tuttopmi.it, "Filippo Motta" <filipp...@tuttopmi.it> wrote:

Sorry to bother, but... The problems is still there also disabling these three sounds.
But I have a notification (in addition to the startup sound) working on new email upon FIRST CHECK!
Then SILENCE!!!

Filippo


On 17/01/08 21:50, in article C3B4FF8F.1B4DB%dou...@microsoft.com, "dougst (microsoft.com)" <dou...@microsoft.com> wrote:

Hi,

I’ve also been working to repro this issue as well, I have found you need to turn off the following Sound notifications and things seems to continue to work on Leopard.
    Sent mail sound
    Mail error sound
    No mail sound

You need to quit Entourage and restart for the sounds to return.  

In the quick testing I did, I noticed that each of these options prevents further sounds from working in Entourage.

Doug Strauss dougstATmicrosoftDOTcom
Microsoft Entourage test lead

Disclaimer:  This mail is provided "AS IS" with no warranties, and confers no rights.

On 1/17/08 12:12 PM, in article C3B4F6BD.C6B1%ar...@microsoft.com, "Andy Ruff" <ar...@microsoft.com> wrote:

Hrmph..  Okay, I’ll keep looking into it.

-Andy


On 1/17/08 11:42 AM, in article C3B56E38.1D9B%filipp...@tuttopmi.it, "Filippo Motta" <filipp...@tuttopmi.it> wrote:

Of course I did!


On 17/01/08 19:21, in article C3B4DCAC.C661%ar...@microsoft.com, "Andy Ruff" <ar...@microsoft.com> wrote:

Did you try quitting and restarting the app after disabling the Sent Mail sound?

-Andy

On 1/17/08 10:17 AM, in article C3B55A32.1684%filipp...@tuttopmi.it, "Filippo Motta" <filipp...@tuttopmi.it> wrote:

Removed “sent mail” sound....nothing changes; no notifications yet.

It seems to me that the whole lower part of the notifications/sound preferences panel is not clickable (this is another issue of course).
I cannot click loudspeaker icon to test sound; cannot change sound set; alco cannot launch the web address of microsft mac dept. which is in the lowest part of the panel.

Filippo



On 17/01/08 16:45, in article C3B4B830.C5B0%ar...@microsoft.com, "Andy Ruff" <ar...@microsoft.com> wrote:

Here’s a hunch... Based on looking at some things, it appears to happen to me after the “Sent Mail” sound is played.  If you disable this sound, do you still lose your sounds on Leopard?

-Andy


On 1/17/08 7:21 AM, in article ee88e...@webcrossing.caR9absDaxw, "PGB" <PGB> wrote:

[bikinijack]

When can we expect an update that will fix the notification issue?
Will it be a real long wait?

[Alpha...@officeformac.com]

My guess is that Mac BU will release a patch that will fix a lot of the most common issues are people are facing and I also further a guess that a lot of the issues stem with Leopard. It wouldn't make sense to take the time to have patch go through testing, certification and then distribution for something as small as a sound bug.

From my days as a tester it will more than likely encompass the sound issue, the missing TTF Fonts, Sync issues and basic stability issues. Considering the time it takes for Microsoft to test and certify updates to their products my guess is either mid to late February for the first patch or even early March if there is a log of desk head banging going.

In the mean time I would just be patient and if it is the only problem you have with the program consider yourself lucky and realize this is what happens when you by a X.0 program and not a x.1 or x.2.

[tet...@gmail.com]

well, at the least, this is quite an annoyance IMO. not a show-
stopping bug, that's for sure, but not having sound notification in
Leopard is unexpected, and i would have thought M$ could have tested
this a bit better instead of trying to meet their shipping deadline of
MWSF.

[gra...@officeformac.com]

Bugged about the lack of sounds after installing Office 2008 so am relieved to find you all here with the same problem. I guess my answer is.... wait till they offer an upgrade.

Now if someone can tell me how to alphabetize the address book by first name, my life would be complete.

[mor...@officeformac.com]

I agree with tethead, but don't think Microsoft gives a damn about mac users. 4 years before an upgrade to 2008. I'm sure it will be part of a pkg update. Wonder if anyone has tried calling tech support. But I'm sure they BS as much as Apple does, blaiming everybody else.

[Zaxcom]

I wrote an Applescript that opens the newmail.wav file using quicktime
player, then it quits quicktime player and brings Entourage to the
front. I added it to my rules for sorting mail and it works perfectly.
New mail sound everytime.

[Alpha...@officeformac.com]

Ok, people lets keep this from degrading into an bitching fest against Mac BU. I am not defending them about the quality of work they do because I am not a programer and do not have the knowledge and or full experience to comprehend what it takes to reprogram an entire application set to work with XCode and then to make sure it is a true Universal Binary.

If you have a solution or an idea on how to fix the problem please post, if you have nothing relevant to say other than your gripes about buying a brand new release program then do everyone a favor and don't drag us all down to your level.

[mor...@officeformac.com]

Wasn't bitching. Just don't think M$ will be in a hurry to fix this problem. They will wait for other problems to crop up and patch them all at once.

[Unknown]

Same here as all off you

Sounds are here now:

Microsoft Office 2008/Office/EntourageCore.framework/Versions/12/Resources/

mailsent.wav
newmail.wav
nomail.wav
welcome.wav
goodbye.wav
mailerror.wav
reminder.wav

What does this mean? How do I do this?

[Unknown]

Okay, actually I figured out what that is, sorry. Just for the hell of it, I made copies of all those sounds and put them into the Entourage Sound Set folder. Interesting result: I'd get ONE sound. So if the first thing I did was check my mail, I'd get the new mail (or no mail) sound. But then I'd get no other sounds afterward. Restart the program, send a message, get the sent message sound, once. No other sound. Weird.

[Alpha...@officeformac.com]

@ mortfe

No worries. :-)

[Andy Ruff]

On 1/24/08 7:30 AM, in article ee88e...@webcrossing.caR9absDaxw, "pam"
<pam> wrote:

Hey folks,

We DO NOT recommend modifying the sounds inside the application. We do have
a new file format for the sound sets. I'm working on a blog post
(http://www.ruffly.org -- will update soon, been a while ;) ) that details
the new format.

-Andy

[Unknown]

On 1/19/08 2:51 PM, in article
eee95867-74fe-4b70...@s12g2000prg.googlegroups.com,

"cuneyt...@gmail.com" wrote:



      I have a problem with the sounds in Entourage, the notification sounds
      work great but when a notification sound is played simultaniously you
      hear an irritating sound together with the Entourage sound.. I didnt had
      this in the beta of 2008.. Does anyone have the same problem?






Hi,

Reading your post I could not understand what you meant by played
simultaneously and irritating sound. Could you be more specific about
these?

Doug Strauss - dougstATmicrosoftDOTcom
Microsoft - Entourage test lead
Disclaimer: This mail is provided "AS IS" with no warranties, and confers
no rights.

Doug Strauss
 what I meant with simultaneously and irritating sound is a sound like a burning effect that is played simultaneously whenever a entourage systemsound is played. I have recorded the sounds, so maybe you can listen to it and can conclude what it precisely is?

The sound when opening Entourage:
 

The sound when receiving an email:
 

[dou...@officeformac.com]

Hey Cuneytustalar,

Not sure on why the sound are like that, I don't think it is related to the sound issue. If you play them from the preferences pane or directly from Microsoft Office 2008/Office/EntourageCore.framework/Versions/12/Resources/ do they still sound distorted? It almost seems like something else on your system is messing with your sound output perhaps?

Doug - dougstATmicrosoftDOTcom
Microsoft

[Unknown]

I am still using Tiger 10.4.11, and I can hear all the default alert sounds with all events, but none of my custom sound sets appear as additional choices in notification preferences, just 'default'. Tried deleting the sound sets folder, and default sounds still worked, so it looks like, as cited earlier here, that sounds are grabbed from the package now.

Seems Leopard users (only) need a fix to assure playing of event sounds always, and Tiger and Leopard users need some way to reclaim all those wonderful sound sets. I used Hal...

Patience...

[Unknown]

Dougst,

When I play the wav files directly from Microsoft Office 2008/Office/EntourageCore.framework/Versions/12/Resources/ it sounds normal as it ought to be. So you might be right that there is a conflict somewhere in my system, maybe it is conflicting with an older version of Office. When I installed Office 2008 it asked me to check for older versions and to delete them, I did that.. I also used the Remove Office installer located somewhere in the old Office directory in the Applications section.
Can you please help me fix/solve this problem?
Cheers in advance.

[mor...@officeformac.com]

rjb: I am using Leopard and all my sounds worked while using 2004 edition. The sounds only became lost after updating to 2008 and deleating old version when asked during install.

[mor...@officeformac.com]

Does anyone know, can you install Entourage 2004 as a standalone application without installing all of Office? Wonder what would have happened if I hadn't deleated 2004.

[gra...@officeformac.com]

mortfe,

I use Leopard and chose not to delete Office 2004 when I installed Office 2008, and I do not have notification sounds.

I've gone back to using the 2004 version because I am constantly working back and forth between Word, Entourage, and the Internet and the sounds let me know if I have mail or not w/o having to move the window and look. (Doesn't sound like a big deal but it's annoying.)

[Pagem...@officeformac.com]

Happened to me on a brand new install on a Mac that had never had Office on before.

How on earth could this bug slip through the net?

[mor...@officeformac.com]

gracie: Yes it's annoying. Guess I won't bother reinstalling 2004. Will have to wait for an update.

[Diane Ross]

On 1/27/08 3:00 PM, in article ee88e...@webcrossing.caR9absDaxw,
"gra...@officeformac.com" <gra...@officeformac.com> wrote:

> I've gone back to using the 2004 version because I am constantly working back
> and forth between Word, Entourage, and the Internet and the sounds let me know
> if I have mail or not w/o having to move the window and look. (Doesn't sound
> like a big deal but it's annoying.)

Use a rule to run a custom sound.

See this page for using custom sounds with Entourage. You can even create
your own sounds or use computer voices to announce your mail. For example,
you could have the AppleScript say ³Mail from Dad².

Rule to Play Sound

<http://www.entourage.mvps.org/rules/sounds.html>

--
Diane, Microsoft Mac MVP (MVPs are not Microsoft Employees)
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>