Public folders are invisible

[jaxki...@officeformac.com]

Version: 2008 Operating System: Mac OS X 10.6 (Snow Leopard) Processor: Intel Email Client: Exchange I am connected to our network and receiving emails but can't see public folders at all. I have seen similar questions posted, but haven't see a satisfactory answer yet. Most answers assume I can see the folders but can't subscribe, but I can't see them at all...

[William Smith [MVP]]

jaxki...@officeformac.com wrote:

> I am connected to our network and receiving emails but can't see
> public folders at all. I have seen similar questions posted, but
> haven't see a satisfactory answer yet. Most answers assume I can see
> the folders but can't subscribe, but I can't see them at all...

Are you using Entourage 2008 (12.x) or Entourage for EWS (13.x)?

If you are still using 12.x then verify with your Exchange administrator
that you have the correct public folders server. It's not necessarily
the same as your Exchange server.

If you are using 13.x then verify with your Exchange administrator that
your public folders server has been upgraded to Exchange Server 2007 SP1
with roll-up 4 or later.

Hope this helps!

--

bill

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[jaxki...@officeformac.com]

Thanks, Bill. I'll check with them.

[jaxki...@officeformac.com]

It appears we are still using Exchange 2003. What options does that leave me?

[William Smith [MVP]]

jaxki...@officeformac.com wrote:

> It appears we are still using Exchange 2003. What options does that
> leave me?

If your Exchange account is also on 2003 then verify that you have the
correct public folder server.

If you're saying that you are using Entourage Web Services Edition and
your public folders are still on 2003, then you have no options but to
wait for it to be migrated to 2007.