A error message about Entourage temp

[Go...@officeformac.com]

Version: 2008 Operating System: Mac OS X 10.5 (Leopard) Processor: Intel Email Client: Exchange My Entourage program does not start at all and the only message I get on the sreeen is that a the map "Entourage Temp" can�t be found. Then is says that "You probably have a file with the same name or an alias that leads to a map".

What should I do? Please help me.

Goran Sandblom, Sundsvall, Sweden

[William Smith [MVP]]

Go...@officeformac.com wrote:

> My Entourage program does not start at all and the only message I get
> on the sreeen is that a the map "Entourage Temp" can�t be found. Then
> is says that "You probably have a file with the same name or an alias
> that leads to a map".

I have never heard of this problem before. If you look in

~/Documents/Microsoft User Data

where " ~ " is your home folder, you will see an "Entourage Temp"
folder. Quit Entourage first and delete this folder. It should be
recreated the next time Entourage needs it.

Launch Entourage and test. Do you still receive the error message?

--

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>

[Diane Ross]

On 12/18/09 3:27 AM, in article 59baf...@webcrossing.JaKIaxP2ac0,
"Go...@officeformac.com" <Go...@officeformac.com> wrote:

> My Entourage program does not start at all and the only message I get on the
> sreeen is that a the map "Entourage Temp" can�t be found. Then is says that
> "You probably have a file with the same name or an alias that leads to a map".

Attachments are stored in the Temp folder. It sounds like the file link is
broken. It's possible you accidentally deleted the folder. Look in the
trash.

Ensure that the "Entourage Temp Folder" is located in the following path:

~/Documents/Microsoft User Data/Entourage Temp Folder

Note: I'm not seeing this folder for Entourage 2008, but do see it for
Entourage 2004.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page <http://www.entourage.mvps.org/>

Entourage Help Blog <http://blog.entourage.mvps.org/>

YouTalk <http://tinyurl.com/bzcrjy> <-- Entourage mailing list
Twitter: follow <http://twitter.com/entouragehelp>

[Go...@officeformac.com]

> Go...@officeformac.com wrote:
>
> > My Entourage program does not start at all and the only message I get

> > on the sreeen is that a the map "Entourage Temp" can&#65533;t be found. Then

> > is says that "You probably have a file with the same name or an alias
> > that leads to a map".
>

> I have never heard of this problem before. If you look in
>
> ~/Documents/Microsoft User Data
>
> where " ~ " is your home folder, you will see an "Entourage Temp"
> folder. Quit Entourage first and delete this folder. It should be
> recreated the next time Entourage needs it.
>
> Launch Entourage and test. Do you still receive the error message?
>
> --
>
> bill
>
> Entourage Help Page

> Entourage Help Blog
> YouTalk
> Twitter: follow
>

Hi again!
I�ve done what You suggested (deleted Entourage temp file), but I still get the same negative error message as I mentioned before. When I try to start Entourage it says that it "cant find the Entourage temp file". Then it says that I "supposingly have a file with the same name or an alias that leads to a map"

Please help me

Now I am getting frustrated

Greetings

Goran Sandblom
Sundsvall
Sweden

[William Smith [MVP]]

On 12/28/09 7:11 AM, Go...@officeformac.com wrote:

> I�ve done what You suggested (deleted Entourage temp file), but I still
> get the same negative error message as I mentioned before. When I try to
> start Entourage it says that it "cant find the Entourage temp file".
> Then it says that I "supposingly have a file with the same name or an
> alias that leads to a map"

Are you using an English version of Office or are you using a different
language? If you're translating the error message then we're losing
something in the translation. "An alias that leads to a map" doesn't
make any sense.

I suspect permissions may be incorrectly set on your Microsoft User Data
folder. Quit all Office applications and try the following:

1. Open the Terminal application found in /Applications/Utilities.

2. Copy and paste the following command into the Terminal:

chown -R username ~/Documents/Microsoft\ User\ Data

3. Replace "username" with your Mac OS X account name (the short name).

4. Hit the return key to run the command.

5. Launch Entourage and see if the problem still exists.

Hope this helps!

--

bill

Entourage Help Page <http://entourage.mvps.org/>

Entourage Help Blog <http://blog.entourage.mvps.org/>