problem to open office file (doc, xls...)

[John]

Hi all,

We have problem to open or save office documents such as .doc or .xls file
through our secured website. i found this article
http://support.microsoft.com/kb/316431

Not sure what I should do? (I do have header setup through IIS for this
website)

Can anyone help?

Thank you.

[Jeffrey Ingalls]

Hi John,

The resolution in the article is to remote the no-cache header. Is that an
option? Here is an article that explains how to do this.

http://support.microsoft.com/kb/247404

If removing the no-cache header is not an option you could get around the
behavior by creating a webpage with hyperlinks to the documents and force the
documents to be downloaded to the client rather than having them open. A web
search on "force download using ASP" should return examples on how to do this.

All the best,
Jeffrey Ingalls