If the Outlook section is visible, Dynamics GP will crash during the
rendering of the Home Page with an error referencing dxtrans.dll. I have
checked versions of this dll with a known to be working workstation and found
no differences. I suspect there is an issue with way IE is configured (or
operates) in Server 2003.
For now we've removed the Outlook section of the Home Page and are
proceeding with our QA testing.
This question was originally posted by FrankR in October with no answers to
it.
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Tim Foster
Support didn't say if this would be fixed in the new SP, but they did say
that it was an update that MS Outlook put out that has created this issue
within GP. If you need the script... contact me.
Thanks,
John
For the benefit of others, the script is in KB918313 ("Frequently asked
questions about the home pages feature...") in Q13.
Also, what seems to be missing from support advice is that an Admin user
should navigate to Microsoft Dynamics GP >> Tools >> Setup >> System >>
System Preferences and unselect "Load Microsoft Office Outlook" to remove it
as a default for new user's home pages.
--
Tim Foster
Go to the C:\Program Files\Microsoft Dynamics\GP\Background\Images\
directory, and rename the file "Icmsg.gif" to something else.
Rather bizarely, it's something to do with an incompatibility between
this file and DirectX. Anyway, renaming this file should fix the
problem.
Hope this helps,
Andrew